Marketing Manager (FTC)

DEPT

This is a 12 month fixed term contract. This posting reflects an existing vacancy. This role is part of our Fanatics inhouse team, where you will be employed by DEPT® but embedded within Fanatics. JOB PURPOSE The CRM Marketing Manager is responsible for leading the email and SMS marketing channel, requiring an autonomous self-starter who makes data-driven decisions and drives measurable business results. The ideal candidate will be an experienced CRM professional who demonstrates the ability to manage comprehensive email and SMS marketing programs with exceptional attention to detail and the capability to deliver clear, compelling messages that drive customer engagement and revenue growth. This role will define and champion highly personalized content experiences for known customers while driving a customer-first mindset. The successful candidate will work collaboratively with internal stakeholders and external partners to meet broader business objectives while maintaining operational excellence in a fast-paced retail commerce environment. WHAT YOU’LL DO: * Drive development of comprehensive email and SMS go-to-market calendars across seasonal product categories, product launches, promotional events, key markets, and cross-functional business initiatives. * Plan and implement email and SMS marketing strategies focused on improving key performance indicators including content personalization, visit rates, conversion optimization, list growth, and revenue growth. * Manage high-volume daily campaign delivery, ensuring flawless execution and optimal deliverability across all customer segments. * Foster compelling storytelling to create dynamic, engaging, and authentic brand experiences that reflect company values and strengthen customer affinity. * Oversee the email briefing process, ensuring clear, actionable guidance is provided to creative teams to achieve engaging storytelling while embedding branding principles and personalization at scale. * Collaborate with brand marketing teams to ensure email and SMS content aligns with overall brand voice, seasonal campaigns, and product messaging strategies. * Craft and execute comprehensive experimentation roadmaps including landing page optimization, creative testing, audience segmentation, subject line optimization, and send-time testing. * Implement advanced A/B and multivariate testing strategies to continuously optimize email and SMS performance and drive revenue growth. * Utilize predictive analytics and machine learning capabilities to enhance personalization and customer targeting. * Work in close partnership with CRM Operations teams to ensure campaigns are built, tested, and executed accurately, effectively, and on schedule. * Partner with business management and merchandising teams to align email content with strategic initiatives, inventory management, pricing strategies, and promotional calendars. * Coordinate with customer service teams to ensure consistent messaging across all customer touchpoints. * Lead multiple projects concurrently while providing regular performance monitoring and updates to CRM leadership, business stakeholders, and cross-functional partners. * Perform real-time and periodic ad hoc analyses to evaluate channel performance, identify optimization opportunities, and provide actionable insights. WHAT YOU BRING: * 6+ years of demonstrated experience in CRM/email/SMS marketing, marketing/advertising agency experience, e-commerce, multi-channel retail, or digital marketing * Degree in relevant field a plus. * Proven track record of success in meeting or exceeding revenue goals through email marketing initiatives * Demonstrated ability to handle large volumes of marketing campaigns and complex segmentation strategies simultaneously * Proven expertise in setting up and analyzing A/B tests specific to email marketing optimization * Strong analytical mindset with passion for data-driven decision making and performance optimization * Exceptional attention to detail with ability to manage multiple campaigns without compromising quality * Ability to write, edit, and optimize email copy with strong understanding of direct response copywriting principles * Strong interpersonal skills with proven ability to communicate effectively with diverse stakeholders * Excellent written and verbal communication skills with ability to present complex data insights to non-technical audiences * Strong project management capabilities with experience managing multiple seasonal campaigns and product launches simultaneously * Ability to establish and build productive relationships both internally and externally while communicating effectively across the organization * Understanding of retail merchandising cycles and promotional calendar management WE OFFER * A flexible hybrid working policy to enjoy the best of both worlds.  * Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays. * 15 days paid holiday annually, increasing with length of service (plus Public Holidays). * Birthday Leave, a paid day-off each year. * Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.  * Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing. * Refreshments are provided in the office all week. * Enhanced family friendly policies to support parents. * Learning and Development, continuous growth opportunities through internal training, and "inspirational talks” guest speakers. * Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®. * A Certified BCorp Agency and is multi-award winning “Agency of the Year”.  * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects. The anticipated annual salary range for this position is $90,000 - $110,000 CAD. Salary is based on relevant experience, expertise, and organizational impact. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

DEPT

This is a fixed term contract through until 31st December 2026 in the first instance, with a strong likelihood of extension. This role is part of our eBay Inhouse team, where you will be employed by DEPT® but embedded within eBay. JOB PURPOSE We are looking for a hybrid AI-Enabled Campaign Manager who combines strategic campaign ownership with hands-on execution, operational excellence, and a strong interest in AI-driven marketing innovation. This role sits at the intersection of campaign strategy, CRM execution, marketing technology, data, and creative production. You will lead and execute customer-facing campaigns across eBay’s owned channels (email, push, onsite, in-app, landing pages), while leveraging AI tools and creative capabilities to scale personalization, improve efficiency, and drive performance. You are both a campaign owner and an operator: comfortable managing timelines and stakeholders, while also building, QA-ing, and optimizing campaigns yourself. You bring a test-and-learn mindset, curiosity for AI, and the ability to turn insights into impactful customer experiences. WHAT YOU’LL DO: * Own CRM Campaigns End-to-End * Lead campaigns from briefing through to launch, optimisation, and reporting * Build and execute campaigns across email, push, onsite, and in-app channels * Deliver personalised, customer-first experiences aligned to eBays' priorities * Manage timelines, stakeholders, approvals, and delivery across global teams * Ensure flawless execution through QA, troubleshooting, targeting accuracy, and optimisation * Help Shape AI-Driven Marketing * Use AI tools to improve campaign creation, personalisation, and testing * Experiment with AI-generated copy, subject lines, creative concepts, and workflows * Support AI prompt development and scalable marketing automation * Improve workflows and operational efficiency through AI-driven ways of working * Bring a test-and-learn mindset to experimentation and optimisation * Ensure responsible AI usage and quality control * Support Creative & Performance Optimisations * Brief, review, and optimise CRM creative assets * Adapt visuals across channels * Run A/B tests and turn insights into measurable improvements * Help improve engagement, efficiency, and marketing KPIs WHAT YOU BRING: * 3+ years in CRM, campaign management, or marketing operations * Hands-on experience with owned channels (email, push, onsite, in-app) * Strong project management and organizational skills with attention to detail * Experience in e-commerce, marketplaces, or digital marketing environments * Ability to operate in a fast-paced, matrixed, global environment * Strong analytical mindset with experience in campaign QA, execution, and troubleshooting * Advanced Excel skills and familiarity with marketing tools (e.g. Jira, Monday, Slack) * Understanding of segmentation, targeting, and campaign logic * Strong interest in AI applications in marketing * Ability to translate marketing needs into effective AI prompts and workflows * Strong eye for visual quality, branding, and detail * Strong collaborator with the ability to work across teams, functions and locations * Proactive, curious, and comfortable with continuous change and innovation WE OFFER * A flexible hybrid working policy to enjoy the best of both worlds (2 days from the office, depending on location). * Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays. 26 days paid holiday, plus UK Bank Holidays. * Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.  * Company Pension Scheme.  * Access to a Private Medical Insurance or Cash Plan scheme.  * Season Ticket Loan, interest-free Season Ticket Loans to help spread the cost of travel. * Cycle to Work Scheme, save money on a new bike and equipment. * EV Car Scheme, access to an electric vehicle via a salary sacrifice arrangement. * Enhanced family-friendly policies to support parents. * Workplace Nursery Scheme, save on childcare by paying for nursery fees through a tax-efficient salary sacrifice scheme.  * Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing. * Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations. * Learning and Development, continuous growth opportunities through internal training, and "inspirational talks” guest speakers. * Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®. * A Certified BCorp Agency and is multi-award winning “Agency of the Year”.  * Awesome clients. Whether big or small, local or global, at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects. *   WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Foundry

Job Overview:  As the B2B Newsletter Manager (Maternity Cover), you will be responsible for executing a strategic and data-driven approach to newsletter growth, audience engagement, and lead generation across our portfolio of technology brands. Reporting to the Audience Outreach Manager and working as part of the Audience Development department, you will partner closely with editorial, commercial, product, and marketing teams to deliver high-performing newsletters that deepen audience relationships while supporting commercial growth.  This role blends strategic planning and direction with hands-on execution and implementation, ensuring that our B2B emails directly contribute to increased subscriber growth, stronger engagement and retention, and improved lead generation outcomes. You will oversee the day-to-day management of our B2B newsletter portfolio, including promotion, production, testing, segmentation, and performance analysis, while identifying opportunities to improve existing products and launch new newsletters.  Key Responsibilities:  Newsletter Strategy  * Develop and execute data-informed newsletter strategies to grow subscriber audiences, deepen engagement, and support lead generation across multiple technology brands.  * Create and implement clear newsletter playbooks covering email promotion, subscriber marketing, audience segmentation and testing that can be applied across the portfolio.  * Monitor email marketing trends, new technologies, and competitor activity to ensure ongoing innovation and continuous improvement.  Newsletter Production and Growth  * Oversee and manage the day-to-day production and scheduling of newsletters, ensuring timely delivery, editorial accuracy, and consistent brand standards.  * Develop and implement subscriber initiatives to increase newsletter sign-ups through on-site promotion, partnerships, events, and other audience development channels.  Analytics & Performance Optimization  * Define and track key newsletter performance metrics, providing regular reports and actionable insights to improve engagement and business outcomes.  * Use email marketing platforms and analytics tools to understand subscriber behavior, identify trends, and refine content and segmentation strategies.  * Continuously test and optimise send times, content formats, and audience segments to maximize open rates, click-through rates, and conversions.  Commercial Support  * Collaborate with commercial, events, and marketing teams to integrate our newsletters with revenue initiatives and goals.  * Develop newsletter campaigns and promotional opportunities that support event registrations, and other marketing goals.  * Track and report on the contribution of newsletter initiatives to lead generation and broader commercial performance.  Subscriber Experience and List Management  * Maintain high standards of list hygiene, data quality, and compliance with relevant email marketing regulations and best practices.  * Develop and manage audience segmentation strategies to deliver relevant and personalized content experiences.  * Monitor subscriber feedback and engagement patterns to identify opportunities to improve retention, reduce churn, and strengthen audience loyalty.  Qualifications:  * 2+ years of experience in newsletter management, email marketing, audience development, or digital marketing, ideally within B2B media or the technology sector.  * Proven expertise in managing newsletter programs that drive subscriber growth, engagement, and lead generation.  * Strong understanding of email marketing best practices, including audience segmentation, A/B testing, GDPR compliance guidelines, deliverability, and list hygiene.  * Experience using email service providers and marketing automation platforms, with the ability to build, schedule, and optimize newsletter campaigns.  * Good understanding of lead generation and conversion strategies, including promoting event registrations, webinars, whitepaper downloads, and othermarketing initiatives.