Customer Happiness Manager - Remote Anywhere

Senior Product Manager

tem

📈 Who We Are: We are rebuilding the energy transaction, making it transparent and fair. Our goal is to put power back where it belongs, in the hands of customers and to take on one of the most critical problems of our century, access to low cost electricity. tem exists to fix a broken global energy market that’s long favoured legacy operators, intermediaries, and opaque pricing. Today’s electricity system was not designed for rapid decarbonisation, AI-driven efficiency or fair access for the actual users - businesses and generators. We’ve built the first AI native transaction infrastructure to reinvent how electricity is bought, sold and priced. Our technology is designed to cut out the inefficient fees, automate complex market flows, and bring transparency and fairness to energy transactions at scale. In late 2025, after extraordinary growth, we closed a $75 million Series B - led by Lightspeed Venture Partners with participation from Albion, Atomico, Allianz, Hitachi Ventures, Hitachi Ventures, Schroders Capital and others - positioning us for global expansion, deeper product innovation and category leadership. We’re scaling internationally and building toward a future where AI-driven infrastructure is foundational to electricity markets worldwide. Since launch, our modern utility product, known as RED, has already facilitated thousands of business customers and billions in energy transaction value, proving that modern software and AI can transform an industry built on legacy systems. At tem, we’re not just building another energy company, we’re rearchitecting market infrastructure so that transparency, efficiency and sustainability become the default, not the exception. 🏅 THE ROLE: We're hiring a Senior Product Manager, Rosso. This is the second product manager on Rosso, reporting into the Rosso Product Lead. Rosso is deeply technical, built on ML-led models and complex engineering covering forecasting, pricing optimisation and portfolio balancing, so this is a role for a technically-minded PM who's happiest closest to the hardest problems. You'll work on complex, important problems as they arise across the Rosso product surface, alongside the other PM on the team, rather than owning one fixed patch - in the near term that's likely to mean concentrating on the portfolio area, which is still forming and needs dedicated product attention. You will: * Take business and customer needs and turn them into feasible, shipped product, working closely enough to the ML and forecasting work to make good calls on it. * Own the technical-product detail, setting clear success criteria for how well a model or forecast needs to perform, and designing for the edge cases and operational reality of a system carrying live financial risk. * Drive open product decisions to a close, so delivery keeps moving at pace, with a clear Now, Next and Future for the initiatives you own.   🚀 RESPONSIBILITIES: Turn needs into shipped product * Take business and customer needs and turn them into feasible product execution, balancing them against nascent ML and forecasting innovations that push the frontier of what's possible. * Take initiatives from discovery through to regularly released product, with a clear Now, Next and Future for a given area. * Drive open product decisions to a close, so work keeps moving. * Decide what to formalise, what stays a prototype and what to drop - be the editor and builder, not just the instigator. Own the technical-product detail * Work embedded in full-stack teams that include ML/data science and software engineers, close enough to the models to make good calls. * Set clear success criteria for how well a model or forecast needs to perform for the product to work, and design for the edge cases and operational reality of a system that carries live financial risk. * Pull and interrogate your own and others' data to influence and inform decisions, and reason about model performance and error as business indicators. * Get close to the people who use what you build, from internal commercial teams to generators and businesses externally. Work across complex problems, not one fixed patch * Pick up the most pressing, technically complex problems on Rosso as they arise, working alongside the other PM on the team rather than owning a single fixed area in writing. * Concentrate, in the near term, on the portfolio area while it's still forming, without that becoming a permanent boundary on where you work. * Find the tangible and most pressing problems worth solving - such as whether to buy or build a new forecasting capability, or how to ensure Rosso reacts at scale to any event in the system.   🎯 REQUIREMENTS: Must haves * A technically strong, ML-literate product manager who has worked embedded in full-stack teams that include ML and data science (MLEs, MLOps, DEs and DAs). * Owned at least one complex product area end to end, with a track record of moving real business outcomes, not just shipping features. * Uses data analysis throughout the product process, to validate ideas, progress work, and measure success. * Built product in a startup, scaleup or other high-growth environment, with high personal ownership of an area. * A strong instinct for failure points, edge cases and the operational reality of a live system. * AI-native, AI-literate and AI-critical - you know where it helps and where it hurts. * A clear, structured communicator, especially in writing. Bonus points * Experience in energy, fintech or another domain where ML is mission-critical, and/or where forecasting or fulfilling a two-sided marketplace is central to the product. * Experience going through a third-party-access and/or international-expansion transition. * Experience with regulated industries and data-heavy products.   ✨ BENEFITS & PERKS: * Competitive salary - our current band for this role is £85,000 or equivalent in local currency. * We review salaries twice a year using real-time market data, with transparent, consistent pay for the same role and level. * Stock Options - everyone on the team has ownership in our mission. * 25 days holiday + public holidays - Swap public holidays for ones that matter most to you. Plus, get an extra day off for your birthday 🎉. * Remote & flexible working - We’re fully remote with clear core hours, and no internal meetings on Friday afternoons. * Home working & wellbeing budgets: * Up to £1,200 / €1,200 annually to upgrade your remote setup (co-working passes, equipment, etc.). * Up to £150 / €150 monthly on anything that supports your wellbeing - from therapy to gym memberships to meditation apps.   🗣️ INTERVIEW PROCESS: Our processes normally take around 2-3 weeks from first call to offer - please let us know about any adjustments to timelines that may be required. 1. First call with our Talent Team (30 Mins). This is to understand your experience, motivations, and discuss the role in more detail. 2. Behaviour Interview with our Product Lead (45 Mins). This is your chance to really understand the role, the expectations, and ensure alignment on ways of working. 3. Technical Interview with the Team (75 Mins). You’ll meet with potential peers to discuss how you drive product execution, work closely with ML and engineering teams, and think through real product scenarios - built around a real product decision shaped by a model or forecast, so we're testing on proof, not assertion. 4. Culture-Add Interview with Stakeholders (45 Mins). The final session will be with two cross-functional stakeholders, and will explore how your values align with ours, and is designed to be a genuine two-way conversation, your chance to understand what it’s really like to work at tem. We welcome applications from people of all backgrounds, experiences, and identities, including those that are traditionally underrepresented in the tech and energy sectors. If you’re excited about this role but not sure you meet every requirement, we’d still love to hear from you. Your unique perspective could be exactly what we’re looking for.

Customer Happiness Intern - Remote

Reedsy

About Reedsy We’re here to give authors the tools and resources they need to create beautiful books. Our marketplace gathers the industry's best publishing professionals — the likes of Neil Gaiman's editor, Nora Roberts' book marketer, and GRRM’s cover designer. We’ve grown to a community of 5,000,000 authors, and transformed the way people write and publish their book. Want to hop on board and help us get to our next destination? Cool, keep reading! Job Description Your role is to offer support to authors, creative publishing professionals (editors, designers, marketers, publicists, ghostwriters, translators, etc.), and optimize conversion. You will be part of a team of 8. Your role will involve: * Offering support to Reedsy users; * Reviewing projects submitted on the platform; * Building customer funnels (design emails and in-app messages) to reactivate users and introduce Reedsy's features to them; * Maintaining and update our FAQ based on user feedback and questions; * Suggesting product features based on user feedback; and * Contributing to maintaining a high NPS (currently at 86!). REQUIREMENTS * Analytical mind; * You can work as part of a team (a remote team so the ability to communicate is even more essential), but also show initiative and take responsibility for your tasks; * Strong writing skills, you can write clearly and accurately, with perfect grammar and spelling; * Native-level English speaker; * Availability to work full-time (at least 35 hours per week ) for 6 months; * Customer support experience is welcomed, but not a necessity. Bonus Points * Previous experience working/interest in a marketplace and/or in a creative industry; * A good dose of ambition, as well as a great sense of humour; * Fluent in French, Spanish, or German. Benefits * Work from home; * Paid paternal and maternal leave; * Annual team retreat Salary range: £14k – £26k

Customer Success - Scale - Western Europe

ElevenLabs

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. WHAT WE OFFER * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. ABOUT THE ROLE This role partners directly with rapidly growing customers across EMEA to drive adoption of the ElevenLabs platform - spanning core speech models, creative tools, and Agents. The focus is scaling the customer success motion to a large book of business. You will administer onboarding and enablement tactics across multiple products, advising on best practices for deploying ElevenLabs across web, mobile, and backend systems. You will analyze product usage and performance signals to identify friction points, unblock adoption, and help customers realize measurable value from the platform. In parallel, you will own commercial outcomes across a defined portfolio of approximately 80 accounts. Success is measured by Gross Revenue Retention and Net Revenue Retention, with a strong emphasis on sustained multi-product adoption. You will identify expansion opportunities, drive renewals and upsells, and partner closely with Sales, Engineering, and Customer Success leadership to turn technical success into durable revenue growth. REQUIREMENTS * 3-5 years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the EMEA region * Familiarity and experience with building and deploying AI agents * Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs * Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals at scale * Strong automation first mindset - you thrive in delivering a digital customer journey across 150+ accounts and finding ways to personalize at scale * Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization * Strong understanding of the EMEA market landscape and cultural nuances * Self-motivated and able to work independently in a remote or distributed team environment * Fluency in English and German or French is required