Customer Success - Scale - Western Europe

Customer Success Lead - UK/I

ElevenLabs

ABOUT ELEVENLABS ElevenLabs is an AI research and product company transforming how we interact with technology. We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always. We have expanded from voice into three main platforms: * ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. * ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages. * ElevenAPI gives developers access to our leading AI audio foundational models. Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you. HOW WE WORK * High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy. * Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you. * AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations. * Excellence everywhere: Everything we do should match the quality of our AI models. * Global team: We prioritize your talent, not your location. WHAT WE OFFER * Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible. * Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities. * Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend. * Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose. * Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy. * Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend. About the Role As the Customer Success Lead you'll lead a team of experienced Customer Success team members across the UK&I region. You'll balance people leadership, strategic direction, and hands-on customer impact - driving excellence in post-sales outcomes and ensuring your team consistently delivers measurable value to customers and the business. You will: * Lead, coach, and develop a high-performing CS team, owning team and regional NRR performance, customer retention, and expansion goals. * Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices. * Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities. * Set strategic direction for the team, aligning customer success initiatives with company goals and market trends. * Monitor and optimize delivery quality across all accounts, ensuring consistency, excellence, and predictability in customer outcomes, implementing scalable processes that improve accuracy, visibility, and operational efficiency. * Design and implement repeatable playbooks for renewals, upsells, and adoption; automate workflows and tools to scale team impact. * Own the ongoing development and optimization of best practices for Commercial and Scale playbooks, ensuring consistent execution, measurable impact, and continuous refinement as the business evolves. * Build and maintain executive-level relationships across priority accounts, serving as a strategic advisor and customer advocate in internal and external forums. * Represent the voice of the customer in leadership discussions, influencing roadmap, operations, and revenue strategies. * Partner with Europe GTM & cross functional leadership to align organizational objectives, drive cross-functional initiatives, and ensure cohesive execution across customer success, sales, and operations teams. Requirements • 10+ years of experience in Customer Success or post-sales roles within SaaS, ideally some of this within UK&I accounts. • Demonstrated technical acumen with the ability to upskill and enable the team — fostering confidence in navigating product capabilities, integrations, and data insights to strengthen customer outcomes. • 5+ years of direct people leadership experience — managing CSMs, driving team quota, and developing talent through coaching and enablement. Passion for developing people and building a high-performance, feedback-driven culture grounded in accountability, learning, and customer impact. • Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios. • Demonstrated success in exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management. • Expertise in CS methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment). • Strong analytical and operational skills: adept at using data to identify performance trends, optimise workflows, and forecast outcomes. • Strong builder mindset - you thrive in building from scratch, redefining processes and playbooks, and operating with an AI-first mindset • Bonus: Hands-on with tools (Salesforce, Gong, Sigma, Pylon) and capable of improving data quality, visibility, and usage insights across the team. This role is remote-first, so it can be executed from anywhere within UK&I. If you prefer, you can work from our offices in London and Dublin.

Public Sector Account Executive (DWP)

Elastic

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.   Our Public Sector Account Executives thrive on curiosity, energy, and the challenge of solving some of government’s most complex problems. They build and cultivate strategic relationships across departments, bringing customer-centric ideas and solutions that help organisations unlock the value of their data while strengthening security and delivering better digital services to citizens. This role requires individuals who are motivated by impact and mission outcomes, capable of navigating complex environments, and passionate about helping government organisations make better decisions through data. Our Account Executives combine commercial drive with intellectual curiosity, working closely with technical leaders, policy owners, and operational teams to identify opportunities where Elastic’s Search AI, Observability, and Security capabilities can deliver meaningful outcomes. What You Will Be Doing * Proactively generate and develop pipeline through a disciplined multi-channel, multi-touch prospecting approach. * Act as a hunter, identifying new opportunities across departments and agencies and building relationships with both senior leaders and technical practitioners. * Lead structured discovery conversations to understand mission needs, data challenges, and operational priorities within government organisations. * Position Elastic’s capabilities across Search AI, Observability, and Security to help departments improve digital services, strengthen security posture, and unlock the value of their data. * Work closely with solutions architects, partners, and customer success teams to develop strategies that address complex public sector challenges. * Expand Elastic’s footprint within accounts through strategic land-and-expand motions, identifying new use cases and opportunities. * Maintain accurate pipeline management and forecasting within Salesforce. * Collaborate across Elastic teams to ensure we deliver meaningful outcomes for customers and grow our presence across government. What We Are Looking For * 3 years + Experience selling into the UK Public Sector, ideally with exposure to central government departments, with a focus on the DWP. * A hunter mentality with strong energy, resilience, and drive to build pipeline and create new opportunities. * Curiosity and creativity in tackling complex government challenges involving data, security, and digital transformation. * Strong business and technical curiosity, with the ability to engage both senior stakeholders and technical practitioners. * A collaborative mindset with the ability to work effectively across distributed teams. * A structured and disciplined approach to sales, combined with the ability to think creatively and challenge conventional approaches. * The motivation to succeed in a fast-moving, ambitious environment. Elastic is a highly distributed company that values diverse perspectives, collaboration, and open thinking. We believe technology can help transform organisations and improve outcomes for society, and we’re looking for individuals who share that belief. (edited)    #LI-PM1 ADDITIONAL INFORMATION - WE TAKE CARE OF OUR PEOPLE As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. * Competitive pay based on the work you do here and not your previous salary * Health coverage for you and your family in many locations * Ability to craft your calendar with flexible locations and schedules for many roles * Generous number of vacation days each year * Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service * Up to 40 hours each year to use toward volunteer projects you love * Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation. We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission. Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster) Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic. Please see here for our Privacy Statement.

Account Executive

Prismic

Prismic is building the next generation of digital experiences for modern teams. As we scale globally and continue evolving our go-to-market motion, we’re growing our Account Executive team to drive new business across mid-market and early enterprise customers. This role offers strong ownership, meaningful impact, and a clear path for growth as Prismic continues to mature its sales motion. Hi, we’re Prismic 👋 and we’re designing the future of the web. We believe in autonomous websites and deeply personalized digital journeys. Our mission is to empower marketers and developers to create empathic web experiences at scale and with soul. We’re pioneering an entirely new category: the Automation Platform for Websites. It’s what comes after the CMS. Imagine a site that knows your brand by heart and grows itself, continuously optimizing layout and interactions—while staying beautifully on-brand. 🚀 Used by Builders at Bershka, AXA, Deliveroo, TicketMaster Over 5,000 companies trust Prismic, including 300+ enterprise teams who build and scale with us. We’re product-obsessed, community-powered, and backed by top-tier investors. We work with thrilling problems like encoding brand voice and visual identity into adaptive systems, designing agentic AI architectures that drive growth, creating tools that let marketers build empathetic flows without code, process automation with AI, etc.   💫  Role As an Account Executive at Prismic, you will own the full sales cycle for a blended portfolio of mid-market and early enterprise prospects globally. You’ll sell primarily to marketing and digital leaders, often engaging technical stakeholders along the way, using a consultative approach focused on outcomes, value, and long-term fit. Beyond closing deals, you’ll play a meaningful role in shaping how Prismic sells as it scales. Contributing insights from the field to help build a more predictable, enterprise-ready sales engine and actively supporting the evolution of Prismic’s AI sales motion through real-world customer conversations and feedback. This is a pure new business ****quota-carrying role with a healthy mix of inbound and outbound. Success is measured on new business ARR generation and new logo acquisition.   What you will be doing? 🔧 Own & Close New Business Own the full sales cycle from first conversation through close for high-velocity deals Consistently meet or exceed an annual quota Maintain strong pipeline discipline, forecasting accuracy, and CRM hygiene Run Consultative Sales Cycles Lead discovery conversations with marketing leaders, digital teams, and stakeholders Clearly articulate Prismic’s value proposition and connect it to customer business goals Partner with Solutions Engineers on technical evaluations while keeping deals outcome-focused Navigate multi-stakeholder buying processes, including procurement when relevant Build Pipeline (Inbound + Outbound) Work inbound opportunities generated by Marketing Self-source approximately 50% of your pipeline through targeted outbound efforts Collaborate closely with a new and evolving SDR function, helping shape outbound best practices Represent Prismic at industry events, meetups, and conferences to build relationships, generate new business pipeline, and strengthen brand presence in key markets Help Build the Sales Engine Provide structured feedback on messaging, objections, ICPs, and competitive insights Contribute to improving sales playbooks, discovery frameworks, and qualification standards Share learnings with peers and leadership to help scale what works Engage in Prismic’s AI Sales Motion Learn and communicate Prismic’s AI-related value propositions Educate prospects on emerging AI use cases relevant to content, marketing, and digital teams Feed real-world insights back to Sales, Marketing, and Product to refine positioning   Are you the one? 🧠 4+ years of experience as a quota-carrying Account Executive in B2B SaaS Experience selling to marketing teams (martech experience is a strong plus) Comfort selling a complex, consultative product rather than transactional software A track record of owning full-cycle sales processes and hitting quota Confidence operating in ambiguity and helping build structure in a growing org Strong pipeline management, forecasting, and deal execution skills Excellent communication, discovery, and stakeholder-management abilities A growth mindset and openness to coaching and feedback   Ramp & Growth Expected ramp time: 3–4 months Clear progression path toward Senior Account Executive and Enterprise Account Executive roles as scope and deal complexity increase   Why Join Us? You’ll have the opportunity to work with high-level strategic accounts and engage with C-level executives across world-leading companies. As a core part of our growing Customer Success team, you will play a key role in scaling revenue during an exciting phase of growth, with a strong focus on expansion opportunities. This role gives you autonomy and ownership of a high-potential portfolio, with strong internal support from cross-functional teams. Join a fast-growing company with ambitious goals to shape the future of web development.   What are the perks? 🎉 Firstly, we are hiring across Europe, and this is a hybrid position. Latest Macbook A budget for you to equip your home office setup English classes for all levels Online and onsite yoga classes 3x/week Yearly company gatherings to take a break from the routine and give you the chance to meet the international teams! (also, other benefits that may depend on the country you’re based in)   Afraid of missing out if you’re remote? 🌍  Worry not! You get the chance to visit us from time to time and spend a few days at the Paris office We organize virtual events to stay connected with each other We also hold regular global meetings We do our best to nurture a relaxed and informal atmosphere, enabling you to feel supported, thrive at your job, and keep learning.