Customer Success Manager – MENA (Arabic Speaking)

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey. * We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses. * We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey. * We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do. And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora. We are currently expanding our Customer Success team, and we’re looking for a new colleague as Customer Success Manager (CSM) for Western Europe. Could you be one of them? * Help top e-commerce businesses boost their performance. * Disseminate the data-driven approach to business management, verify hypotheses, and identify objective facts where gut feelings used to be the norm. TASKS AND RESPONSIBILITIES: As a Customer Success Manager you will be expected to: * Build long-term relationship with your clients * Act as a trusted advisor & industry expert able to challenge  the status quo * The role of CSM is to act as a guardian for both, client & Bloomreach's Engagement Pillar. * On the client side, the CSM’s main role is to ensure that CDP Pillar delivers value to the client at every moment of the cooperation. * As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that our CDP is fully aligned with their client’s goals & strategy. * On the other hand, the CSM should ensure that the cooperation is a win-win for both sides. WHAT WE EXPECT OF THE CANDIDATE: * 2-3 years of work experience. Ideally in B2B SaaS in online retail/e-commerce analytics, marketing. Ideally as an Account Manager/CSM or other similar role. * In-depth knowledge of business and business trends, and the ability to understand clients’ business models extremely fast. * Knowledge of e-commerce, marketing and the current trends in the industry. * Experience of leading teams and projects or pursuing own business (ideally B2B). * Familiarity with the following emerging sectors (the more the better) – online analytics, BI, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction. * Ability to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on. * Basic understanding of technology around marketing cloud solutions. * Independence, self-organization, ability to navigate ambiguous situations. * Native fluency in English. Nice to Haves:  * Fluent in Danish * Or fluent in any of the following; Dutch, Swedish, German #LI-HO1   MORE THINGS YOU'LL LIKE ABOUT BLOOMREACH: CULTURE: * A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.  * We have defined our 5 values [https://www.bloomreach.com/en/careers?utm_source=Job-Description-Footer&utm_medium=Job-Description&utm_content=Hyperlink-1] and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.  * We believe in flexible working hours to accommodate your working style. * We work virtual-first with several Bloomreach Hubs available across three continents. * We organize company events to experience the global spirit of the company and get excited about what's ahead. * We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*. * The Bloomreach Glassdoor page [https://www.glassdoor.com/Overview/Working-at-Bloomreach-EI_IE442167.11,21.htm] elaborates on our stellar 4.7/5 rating. The Bloomreach Comparably page [https://www.comparably.com/companies/bloomreach] Culture score is even higher at 4.9/5 PERSONAL DEVELOPMENT: * We have a People Development Program - participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions. * Our resident communication coach Ivo Večeřa [https://www.linkedin.com/in/ivo-ve%C4%8De%C5%99a-2a94291/] is available to help navigate work-related communications & decision-making challenges.* * Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins. * Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)* WELL-BEING: * The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.* * Subscription to Calm - sleep and meditation app.* * We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones. * We facilitate sports, yoga, and meditation opportunities for each other. * Extended parental leave up to 26 calendar weeks for Primary Caregivers.* COMPENSATION: * Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.* * Everyone gets to participate in the company's success through the company performance bonus.* * We offer an employee referral bonus of up to $3,000! * We reward & celebrate work anniversaries -- Bloomversaries!* (*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.) Excited? Join us and transform the future of commerce experiences! If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful! ---------------------------------------------------------------------------------------------------------------------------------- Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees. #LI-Remote

At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces [https://www.hudl.com/blog/newsweek-top-100-global-most-loved-workplaces-2023].   We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more. Ready to join us?   YOUR ROLE We’re hiring a Revenue Enablement Associate to equip our customer-facing teams with the tools, systems knowledge and process training they need to streamline workflows and drive revenue. You’ll serve as a critical partner across Sales, Revenue Operations, Product and BizOps, ensuring our sales organization has the guidance and resources to succeed. As a Revenue Enablement Associate, you’ll: * Support sales teams. You’ll establish trust with frontline reps and managers across our College & Professional business units, delivering timely support and improving daily workflows alongside our RevOps team. * Partner cross-functionally. You’ll work closely with Revenue Operations, BizOps and Systems teams to build process plans, execute backend projects and align with product and marketing stakeholders to keep frontline teams informed. * Train and empower. You’ll create clear guidance, onboard new reps and maintain learning resources to help team members navigate system changes and operational processes with confidence. * Design enablement programs. You’ll build and deliver role-specific training across written, video and in-person formats, tracking success metrics to measure program impact and adoption.   Location: For this role, we're currently only considering candidates who live within a commuting distance of our office in London. MUST-HAVES * An organized project manager. You can manage enablement initiatives from concept through execution, keeping projects on track and driving team adoption. * A collaborative communicator. You build strong relationships across teams, communicate clearly and bring people together to reach shared goals. * A problem solver. You naturally spot workflow inefficiencies, use data to guide training strategies and simplify complex processes. * Customer-focused. You enjoy supporting frontline teams, answering questions and helping reps thrive in their day-to-day work. NICE-TO-HAVES * Sales tech proficient. You have hands-on experience with tools like Salesforce, Salesloft, Highspot, LinkedIn Sales Navigator and conversation intelligence platforms like Gong. * Content creation experience. You’ve built, curated and maintained high-quality training content and resources tailored for sales teams. OUR ROLE  * Champion work-life harmony. We’ll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too. * Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but you’ll own your work and have the agency to try new ideas. * Encourage career growth. We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing. * Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether you’re at the office or working remotely, we’ll provide you the tech you need to do your best work. * Support your wellbeing. Depending on location, we offer medical and retirement benefits for employees—but no matter where you’re located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health. COMPENSATION The base salary range for this role is displayed below—starting salaries will typically fall near the middle of this range. We make compensation decisions based on an individual's experience, skills and education in line with our internal pay equity practices. Base Salary Range £41,000—£68,000 GBP INCLUSION AT HUDL  Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong.  We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities [https://www.hudl.com/about-inclusion]. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports [https://www.hudl.com/about-inclusion].  We also know imposter syndrome is real and the confidence gap [https://www.theatlantic.com/magazine/archive/2014/05/the-confidence-gap/359815/] can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you. PRIVACY POLICY Hudl Applicant and Candidate Privacy Policy [https://www.hudl.com/jobs/hudl-applicant-and-candidate-privacy-policy]