IT Support Coordinator (Contract Role)

Location: Frankfurt, Germany Duration: 18mth fixed term contract, full-time Reports to: Manager, Executive Support Job purpose: To provide administrative support to ISSB Technical leadership staff and advisory groups and consultative bodies. We are looking for an all-round administrative person, that can provide administrative support to the ISSB technical leadership team and manage the membership of different groups, organise meetings, dinners for the in-person meetings, booking hotels and external venues. Principal accountabilities: ISSB Technical leadership staff support * Diary and logistics management for team member meetings, conference calls, webcasts and conferences * Arrange team members’ travel and accommodation * Process team members’ expenses and credit card reconciliations * Provide backup support to other executive coordinators as needed to meet meeting and technical deadlines * Undertake adhoc projects as and when required Meeting and event management: ISSB Advisory Groups * Managing the schedule of ISSB advisory groups meetings and events, often with multiple internal and external participants internationally, requiring regular liaison with internal and external counterparts to co-ordinate availability. * Managing meeting/event logistics, including: * Organising venues/meeting rooms. * Working with the IT support team to coordinate meeting access and broadcast technology requirements. * Drafting agendas. * Compiling and distributing meeting materials. * Assisting with the registration of meeting participants/observers. * On-site meeting/events assistance Required skills and experience * Previous experience of supporting a senior team in an international environment and managing complex and frequently changing travel and meeting arrangements across time zones is essential. * Excellent organisational and administrative skills, combined with a high level of attention to detail and accuracy. * Ability to work collegially with others and effectively engage with staff and stakeholders at all levels, both in-person and remotely. * High level of autonomy and resourcefulness and strong problem-solving skills. * Ability to work flexibly, remain composed under pressure, respond to changes and conflicting demands constructively and prioritise work appropriately. * Excellent oral and written English language skills; ability to draft clear, succinct and appropriate correspondence and documents. * Proficiency in MS Office (Outlook, Word, Excel, and PowerPoint) is required. Closing date: 14th August 2026 Please note that while we have a closing date for this application, we reserve the right to interview candidates and potentially close the role early should we find a suitable candidate before the closing date.   About us At the IFRS Foundation, we believe better information leads to better decisions. We set financial reporting standards that enable companies to meet the evolving information needs of the global capital markets. United by our purpose to foster trust, growth and long-term financial stability in the global economy, we engage in challenging, meaningful work every day—across all our areas of expertise. If you share our passion for this mission, we want to hear from you. Diverse perspectives. International expertise. Working for our global organisation offers many benefits, including: * rewarding work that serves the public interest; * engagement with diverse international experts; * inclusive and collaborative teams; * intellectually challenging projects; * flexible working arrangements; * numerous areas of specialisation; and * opportunities for professional growth and development. Diversity and inclusion are seen as key strengths of our organisation. These qualities are essential for us to engage with and meet the needs of our varied global stakeholders, and they are part of what makes the IFRS Foundation a great place to work. #LI-MM1

📈 Who We Are: We are rebuilding the energy transaction, making it transparent and fair. Our goal is to put power back where it belongs, in the hands of customers and to take on one of the most critical problems of our century, access to low cost electricity. tem exists to fix a broken global energy market that’s long favoured legacy operators, intermediaries, and opaque pricing. Today’s electricity system was not designed for rapid decarbonisation, AI-driven efficiency or fair access for the actual users - businesses and generators. We’ve built the first AI native transaction infrastructure to reinvent how electricity is bought, sold and priced. Our technology is designed to cut out the inefficient fees, automate complex market flows, and bring transparency and fairness to energy transactions at scale. In late 2025, after extraordinary growth, we closed a $75 million Series B - led by Lightspeed Venture Partners with participation from Albion, Atomico, Allianz, Hitachi Ventures, Hitachi Ventures, Schroders Capital and others - positioning us for global expansion, deeper product innovation and category leadership. We’re scaling internationally and building toward a future where AI-driven infrastructure is foundational to electricity markets worldwide. Since launch, our modern utility product, known as RED, has already facilitated thousands of business customers and billions in energy transaction value, proving that modern software and AI can transform an industry built on legacy systems. At tem, we’re not just building another energy company, we’re rearchitecting market infrastructure so that transparency, efficiency and sustainability become the default, not the exception. The Role We're hiring a Payments Specialist Contractor. This is a 6-month contract role. We want someone senior enough to work independently: get under the skin of how payments actually runs today, keep the day-to-day customer engagement running well while they do it, and give us the clarity to decide what a permanent version of this role should look like. You'll be the frontline for customers who haven't paid recent invoices, are struggling to pay, or need the consequences of non-payment explained clearly and fairly, while also digging into and flagging the process gaps behind that work. You will: * Work tickets as they come into the payments inbox, keeping response times fast and consistent. * Reach out proactively by email and phone where a customer needs chasing or a payment plan discussed. * Set up payment plans for customers in genuine difficulty, and clearly spell out consequences for those who are able but unwilling to pay. * Handle manual, currently unautomated tasks that support the wider payments process. * Independently map how payments actually works today, the gaps, the manual workarounds, what's broken, and bring that picture back with clear recommendations. You will report into James Harrison-Dunn, Payments Lead. Responsibilities Customer Engagement * Respond to tickets in the payments inbox, working towards a sub-1-hour first response time. * Make outbound calls and send outbound emails to chase unpaid invoices or follow up on open cases. * Set up and manage payment plans for customers experiencing financial difficulty. * Clearly and fairly communicate the consequences of continued non-payment where required. Case Handling & Systems * Navigate multiple internal systems at once to build a full picture of a customer's account and history before engaging. * Complete manual data entry and process tasks currently done by hand, accurately and on time. * Use AI tools where useful to work through volume more effectively without losing quality. Diagnosis & Process Improvement * Build an independent, accurate picture of how payments actually runs today: the manual work, the gaps, what's breaking and why. * Flag friction, inefficiencies, or repeat issues to the permanent team as they're spotted. * Suggest better ways of handling recurring situations, and make the call yourself where you're the right person to fix it, not just where you're implementing someone else's fix. * Feed what you find back to the hiring team to inform whether, and how, this becomes a permanent role. Requirements Must haves * Energy industry background - non-negotiable, this role needs someone who can hit the ground running from day one. * Experience in a debt, collections, sales or complaints team, or as an escalation point in energy customer service. * Hands-on experience with a CRM such as Zendesk, Intercom, or Kolleno. * Comfortable working across multiple systems and teams at once to drive the best outcome for our customers. * Resilience to handle a high volume of difficult conversations without it affecting quality. * Genuine care for supporting customers in payment difficulty, be able to advocate for the customer, while balancing the commercial need of the business. * Self starter, takes responsibility for developing their skills and working across different areas to meet the needs of the business, Bonus points * A keen eye for all things “Operational Excellence, not just working the problem but making suggestions to prevent it happening in the first place. * Comfortable using AI tools to work faster and more effectively. Benefits & Perks * Day rate to be confirmed. * Fully remote. * Flexible working, with clear core hours and no internal meetings on Friday afternoons. Interview Process We move fast. Most processes take 2 to 3 weeks from first chat to offer. If you need us to adapt anything, let us know. * Intro call with Talent, 30 minutes. * Hiring Manager interview, 60 minutes. * Skills interview with cross-functional leaders, 60 to 90 minutes, including a practical exercise. * Culture Add interview with leadership stakeholders, 45 minutes. We welcome applications from people of all backgrounds, experiences, and identities, including those that are traditionally underrepresented in the tech and energy sectors. If you’re excited about this role but not sure you meet every requirement, we’d still love to hear from you. Your unique perspective could be exactly what we’re looking for.