Account Manager

At Viral Nation, we specialize in building social-first ecosystems for brands to connect with the modern consumer journey. Our integrated solutions align strategy, talent, media, and technology with culturally relevant creativity to scale the world’s fastest-growing digital brands. Viral Nation offers a fluid, creative, and growth-oriented environment that will support your ambitions to apply your talents in an open, collaborative, and fast-paced culture. Our ability to stay at the forefront of the industry has fuelled our success and will guide us in paving the path forward. We’re driven to push boundaries and think beyond today to deliver strategies, and we’re just getting started. While we continuously exceed our goals, we need your help – our success is only as great as our people. Strong performance leads to high expectations, and we must keep raising the bar! The Account Manager plays a pivotal role in the day-to-day execution of client programs, working in partnership with the Client Services teams and our COE (Center of Excellence) to execute social-first marketing strategies built to deliver on client goals. Account Managers are stewards of the VN process and proactively manage the campaign execution. They display exceptional time management and organizational skills and thrive on adaptability, assignments, and tight deadlines. The Account Manager is responsible for successful project delivery and oversees Account Coordinator(s) and Account Executive(s) from project initiation to successful campaign execution and delivery.  Note: This is a 3-month contract opportunity. Responsibilities: * Proactively build strong relationships with internal and external stakeholders; * Demonstrate a good understanding of influencer and social media marketing and keeps up to date with current trends; * Develop a clear understanding of clients goals and objectives and can translate that into actionable tasks and manage the outcome; * Demonstrate tactical proficiency in influencer management, content direction, content scheduling, ongoing tracking and reporting on results; * Execute and oversee strategies including - influencer marketing, content/social strategy, community management etc.;  * Develop content overview documents for influencers outlining program details and content expectations with oversight from the senior leadership team; * Exhibit effective project management working closely with team to prepare status reports for client; * Be a master of process and care about the minutiae of how work is done to ensure efficiencies and practicalities; * Effectively work within account budget parameters and assist with budget management; * Participate in presentation process including research, audits and proposal development; * Contribute towards team development and growth to meet the demands and expectations of clients; * Oversee your team's influencer marketing campaigns through VN’s proprietary platform. Qualifications and Skills: * At least 3 years of experience in advertising services, influencer marketing, social media etc. * Experience working as a part of an IAT (inter-agency team). * Experience in developing and executing successful client programs. * Experience working on campaigns with total revenue exceeding $1M.  * Direct experience with social media tools and platforms * Passion and understanding for influencer marketing * Experience with effectively delegating and/or executing many tactical assignments and accurately elevating and reviewing the work of junior staff.  * Proactive and unafraid to manage up.  This role has a compensation range of $30 to $34 per hour. Where an offer falls within this range is determined through the interview process. Candidates are benchmarked by the hiring team based on role scope, relevant experience, skill alignment, and expected impact, using consistent and objective criteria. Compensation Philosophy: At Viral Nation, compensation is structured, performance-led, and market-aligned. Pay decisions are intentional, based on role requirements, performance, and market alignment by country, and are set to maintain internal pay equity across comparable roles and levels. Compensation progression is tied to demonstrated performance, expanded scope, and sustained contribution over time, not tenure alone. Employee compensation is reviewed regularly through formal performance reviews and check-ins to ensure alignment with role expectations and impact.   AI in Recruitment:   Viral Nation does not use AI-enabled tools to screen, assess, rank, or select candidates – our hiring teams make all hiring decisions. AI note-taking tools may be used during interviews. DEI Commitment: Viral Nation is committed to diversity, equity and inclusion in our agency. Viral Nation welcomes applications from people with visible and non-visible disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruiting and selection process.

Location: Remote (U.S.) • Full-Time Team: Customer Success Mindset: Do you like owning outcomes, not just accounts? Read on. ABOUT NAMETAG Nametag is a category leader in identity verification, security, and account protection. We work with security-conscious enterprises where trust, reliability, and long-term partnerships matter. We’re building a world-class, remote-first Customer Success organization that takes real ownership of customer outcomes—not just renewals on a spreadsheet. We value intellectual curiosity, collaboration, and a strong sense of responsibility in protecting enterprise security. ABOUT THE ROLE We’re hiring a Customer Success Manager to own the post-sale customer relationship end-to-end. This role is accountable for successful onboarding, ongoing value delivery, executive alignment, and commercial renewals across a portfolio of enterprise customers. This is not a reactive support role and not a glorified account manager. You are the conductor. You’ll coordinate onboarding, guide customers through adoption milestones, surface risk early, and ensure Nametag is delivering measurable security and business value over time. The best person for this role enjoys being close to customers, is comfortable driving difficult conversations when needed, and thinks in terms of outcomes, not activities. RESPONSIBILITIES * Own the overall customer relationship for a defined pod of enterprise accounts from onboarding through renewal. * Lead structured onboarding journeys in partnership with Solutions Engineering and Support, ensuring customers reach first value quickly and correctly. * Develop and maintain success plans aligned to customer goals, use cases, and risk profiles. * Drive ongoing adoption through regular check-ins, Strategic Business Reviews, and proactive recommendations tied to customer security and identity outcomes. * Act as the primary point of coordination across Support, Engineering, and Product for customer-impacting issues. * Identify risk early (usage gaps, stakeholder churn, stalled initiatives) and run clear mitigation plans. * Own renewal motions end-to-end, including forecasting, stakeholder alignment, and commercial conversations. Proactively identify expansion opportunities and ensure the right sales partners are engaged at the right time. * Capture customer feedback and usage patterns, and translate them into actionable insights for Product and Leadership. * Advocate for best practices in identity, authentication, and account protection—helping customers mature over time, not just “go live.” WHAT YOU’LL WORK WITH * Enterprise customers running complex IAM and security environments. * Success tooling  - Pylon, HubSpot * Product usage data, onboarding milestones, and renewal forecasts. * Cross-functional partners in Solutions Engineering, Support, Product, and Sales. * Executive stakeholders on both the customer and Nametag side. QUALIFICATIONS * 3–7 years experience in Customer Success, Account Management, or Post-Sales roles in B2B SaaS. * Direct ownership of renewals and retention, ideally in an enterprise or security-adjacent product. * Proven experience running structured onboarding and long-term customer success motions. * Strong executive communication skills—comfortable with CISOs, IT leaders, and senior operators. * Ability to balance empathy with accountability: you can be a trusted partner without avoiding hard conversations. * Bonus: Experience in security, identity, IAM, or adjacent infrastructure products. WHO WILL SUCCEED IN THIS ROLE IF * You think customer success is about measurable outcomes, not check-the-box activities. * You’re comfortable being accountable for retention and renewal numbers * You enjoy driving clarity when customers are busy, distracted, or under-resourced. * You can zoom out to strategy and zoom in to execution without losing momentum. * You don’t wait for problems to escalate—you surface them early and deal with them directly. WHY JOIN You’ll have real ownership. Your work will directly influence retention, expansion, and customer trust in a security-critical product. You’ll partner closely with leadership, shape how we scale Customer Success, and help define what “great” looks like for enterprise customers at Nametag.