Manager, Fraud Intelligence

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join The Global Threat Assessment Program (GTAP) provides 24/7 investigations and behavior-based threat assessments to guide Airbnb's response to ongoing critical safety incidents. Working across three regions (AMER, EMEA, and APAC), GTAP responds to ongoing threats of violence, stalking, harassment, and other serious safety incidents, partnering closely with Law Enforcement Operations, Legal, and  Customer Support to mitigate threats to our platform and communities. The Difference You Will Make The Regional Operations Manager for the GTAP is responsible for overseeing day-to-day operations within their assigned region. This role is crucial in ensuring the safety and security of Airbnb's community within the region. You will lead a regional team of threat assessment managers, set and manage team performance expectations, and serve as the expert voice on high-threat incident deescalations. A Typical Day * Oversee the daily operations of the GTAP within the assigned region, ensuring alignment with Airbnb’s mission and vision. * Manage threat assessment cases end-to-end within the region: triage incoming reports, investigations and structured threat assessments, develop incident management plans, and drive cases to resolution. * Maintain rigorous case documentation in accordance with GTAP standards — every decision must be explainable, consistent, and auditable. * Maintain regional situational awareness: track developing situations, and ensure relevant information reaches the appropriate GTAP and GSRM stakeholders in a timely way. * Coordinate with the Global Operations Manager and other Regional Operations Managers to ensure consistency and effectiveness across all regions. * Track regional caseload metrics: volume, time-to-triage, time-to-resolution, and SLA adherence. Provide accurate regional data to the Global TAO Manager for program-wide reporting. * Identify regional throughput issues or patterns — spikes in case type, emerging threat profiles, recurring escalation triggers — and raise them with analysis and proposed action. * Establish and maintain partnerships with local stakeholders to assess Airbnb’s methodology of managing threatening incidents and to exchange threat information to reduce and minimize risks to the Airbnb community within the region. * Manage regional Global Safety and Security team relationships with local law enforcement partners and other investigative, research, and intelligence groups and vendors. Your Expertise * 5+ years of experience in threat assessment, investigations, law enforcement, intelligence, or a closely related field. * Hands-on threat assessment case experience: you have independently triaged, assessed, and managed cases involving targeted violence, stalking, harassment, or comparable subjects * Solid documentation discipline: you write clear, accurate case notes that stand up to legal and operational scrutiny. * Clear written and verbal communication: you can summarize a complex, sensitive case for a non-expert stakeholder and present a recommended action with confidence. * Background in law enforcement, corporate security, intelligence, or a technology company trust and safety function with a case management component. * Experience in a globally distributed team with cross-regional collaboration. Mastery of open source research and online investigative techniques. * Ability to build partnerships and work collaboratively and cross-functionally. * Creative and entrepreneurial mindset with a positive attitude and hunger for learning. * Willingness and ability to travel within the region as needed. * Demonstrated commitment to Airbnb’s core values. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list  If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.  We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application. How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.   Pay Range $156,000—$195,000 USD

We believe that the way people interact with their finances will drastically improve in the next few years. We’re dedicated to empowering this transformation by building the tools and experiences that thousands of developers use to create their own products. Plaid powers the tools millions of people rely on to live a healthier financial life. We work with thousands of companies like Venmo, SoFi, several of the Fortune 500, and many of the largest banks to make it easy for people to connect their financial accounts to the apps and services they want to use. Plaid’s network covers 12,000 financial institutions across the US, Canada, UK and Europe. Founded in 2013, the company is headquartered in San Francisco with offices in New York, Washington D.C., London and Amsterdam. The Fraud team is building the largest network of trusted identities in the US. Our products span the full user lifecycle: Identity Verification and Monitor for onboarding and compliance, Layer for frictionless returning-user experiences, and Protect, our fraud intelligence platform, as the connective risk layer for all of it. Protect has more inbound demand than any product we have launched. The challenge is signal. We are building the data infrastructure that will make Protect the best fraud signal in financial services. This is a product role for someone who lives at the intersection of fraud expertise and data science. You will work directly with our data team to build and improve Protect's signal stack: the attributes, scores, and fraud vector intelligence that customers use to make real-time decisions. You need to understand fraud, know how to partner with data scientists as a peer, and be able to translate between what models need and what products should deliver. Responsibilities: * Own the feature roadmap for Protect: what we build, how we validate it, and how we measure coverage and fill rates * Build and manage the labeling pipeline as a product, including customer retros, data partnerships, and the label feedback loop into model training * Define the product requirements for fraud vector scores, including signal selection, precision/recall targets, and customer-facing output design * Partner with data scientists and MLEs as a day-to-day collaborator, not just a requester. Translate between model needs and product requirements in both directions * Work with GTM and Protect PM on how attribute improvements and new scores translate into customer-facing value propositions. Qualifications: * Required: * Real hands-on fraud prevention experience: fraud vectors, detection systems, risk signal evaluation. Not general fintech. * Direct experience collaborating with data scientists or ML engineers to ship data-driven products. You need to be able to talk to a DS about feature distributions, label quality, and model performance, not just read summaries. * Nice to have: * Experience at a fraud vendor (SentiLink, Sardine, Socure, Persona, Incode) or a fraud operations team at a large fintech or bank * Background with ML model inputs/outputs: feature engineering, offline evaluation, and moving from experimentation to production * Specialization in a specific fraud vector (ATO, synthetic identity, or first-party fraud) Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid! Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com. Please review our Candidate Privacy Notice here. Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.