ServiceNow ITSM Implementation Lead – 18433/18424 – Solna, Sweden

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description

We are looking for an experienced ServiceNow ITSM Implementation Lead

What You Will Work On

Lead and coordinate strategic ITSM and ServiceNow initiatives from analysis through implementation

Drive implementation projects in collaboration with Product Owners, process owners, platform teams, and business stakeholders

Translate business needs into functional and technical requirements

Plan and facilitate workshops to define solution scope and implementation strategy

Coordinate project planning, testing, training, deployment, and business adoption

Ensure solutions align with ServiceNow standard functionality and platform best practices

Act as the bridge between ITSM processes, ServiceNow platform teams, and business organizations

Drive initiatives such as Workspace implementation, ITSM modernization, and automation readiness

Support the introduction of AI capabilities, including Now Assist and ITSM automation

Structure and manage backlogs, epics, features, and user stories

Coordinate stakeholder communication and change management activities

Support continuous improvement of ITSM processes and ServiceNow capabilities

Ensure successful delivery while maintaining scope, quality, and platform governance

What You Bring

Proven experience as a ServiceNow Implementation Lead, Technical Project Manager, Product Specialist, or ITSM Consultant

Strong technical knowledge of ServiceNow ITSM

Solid understanding of ITSM processes, including Incident, Request, Change, Knowledge, and CMDB/CSDM

Experience leading ServiceNow implementations or major platform transformation projects

Ability to translate business requirements into scalable ServiceNow solutions

Experience working closely with both business stakeholders and technical teams

Strong experience managing backlogs, epics, features, and user stories

Good understanding of ServiceNow standard functionality versus customizations

Experience with stakeholder management, organizational change management, and solution adoption

Strong workshop facilitation, planning, and coordination skills

Ability to drive initiatives without owning all technical implementation activities

Excellent communication and collaboration skills

Fluent in Swedish and English, both written and spoken