Program Manager, Risk Ops Enablement

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Risk PMO team protects Stripe’s revenue and drives cross-functional strategy for company-level and org-level priorities. As Stripe operates across an increasingly complex and fast-moving global regulatory environment, one of our most important functions is ensuring that our largest, most strategic users can grow with us—compliantly, confidently, and at speed. We sit at the intersection of Legal, Compliance, Engineering, Product, Data Science, and GTM—serving as the bridge between teams coordinating massive programs with global, wide-reaching impact. We build durable systems that enable strong collaboration across functions and seamless experiences for our users. If you're energized by high-stakes, ambiguous problems and thrive on building programs from scratch in environments where the rules are still being written—we want to hear from you. WHAT YOU’LL DO You will define, own, and execute program strategies for large-scale regulatory initiatives, operating with significant autonomy across a portfolio of global projects. This is a highly visible, senior individual contributor (IC) role. While you will influence senior leadership and set strategic direction, you are also the primary driver of execution. You will need to zoom out to design the long-term vision, and zoom in to manage the details—building templates, tracking deliverables, writing documentation, and directly unblocking cross-functional teams. RESPONSIBILITIES * Own and execute high-stakes global programs end-to-end, from initial strategy and scoping to project planning, day-to-day tracking, and change management * Drive step-change improvements in our operational processes, rolling up your sleeves to build systems and workflows that directly improve business outcomes and top-line metrics  * Bridge compliance and commercial strategy by partnering with GTM and account leadership to turn complex regulatory requirements into a competitive advantage that builds deep user trust * Build and run operating models across diverse cross-functional teams (including Product, Engineering, Legal, Risk, and Compliance), keeping highly distributed workstreams aligned and accountable  * Serve as a trusted advisor by preparing strategic reviews for senior stakeholders and managing critical escalations  * Translate user friction into program evolution by establishing structured, data-driven approaches to gather user feedback and turning those insights into actionable product and operational improvements  * Diagnose and resolve systemic operational gaps before they impact our users, building self-healing processes and scalable internal infrastructure * Champion Stripe’s Operating Principles by fostering a high-performance culture that values rigorous thinking, rapid execution, and putting users first WHO YOU ARE You are a highly strategic operator, a masterful communicator, and a systems thinker with operational grit. You thrive in the gray area, possessing the ability to translate ambiguous global challenges into elegant, structured, and highly actionable operational frameworks.  You are a natural leader who leads by influence and by example. You have a deep empathy for the user, an unyielding bias toward action, and you take pride in the craft of execution. No problem is too complex for you to deconstruct, and no detail is too small if it impacts the user experience. MINIMUM REQUIREMENTS * 10+ years of experience in Program Management, Strategy & Operations, Management Consulting, or Go-to-Market (GTM) Strategy in a fast-paced, high-growth environment  * Hands-on execution track record: Proven ability to work independently as an individual contributor, managing complex, multi-stakeholder project plans and deliverables from inception to completion  * Exceptional communication & storytelling: Excellent written and verbal communication skills; a proven ability to distill highly complex, technical, or regulatory topics into clear, succinct, and persuasive narratives to external and senior audiences  * Systems and infrastructure builder: Deep experience designing, launching, and scaling complex cross-functional operating models, feedback loops, and PMO frameworks  * Growth mindset: A high willingness to learn, adapt quickly to changing environments, and actively seek and act on feedback to continuously improve PREFERRED QUALIFICATIONS * 3+ years of experience in high-growth technology or fintech environments  * Deep cross-functional partnership: Prior experience working alongside Engineering, Product, Legal, Compliance, and GTM/Sales  * Data fluency: Experience leveraging data visualization tools and analytical frameworks to back up strategic decisions and measure program success

Valtech

Engineering Manager - AI Specialist (all genders) Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience. THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive * Our values of share, care and dare * A workplace culture that fosters creativity, diversity and autonomy * Our borderless, global framework, which enables seamless collaboration THE CONTEXT Valtech is a strategic partner for this client, responsible for the design, delivery, and operation of large-scale digital platforms across eRetail and Retail. After successfully industrializing e-commerce and retail delivery, the next strategic frontier is Artificial Intelligence as a core transformation lever, impacting the entire value chain: engineering productivity, delivery predictability, quality, testing, operations, and production support.  AI is no longer treated as a set of isolated experiments. It is a foundational capability that must be embedded into Valtech delivery operations, at scale, with measurable business and operational impact.  Beyond AI, Valtech is continuously expected to innovate and improve its delivery and support model, strengthening efficiency, quality, resilience, and time-to-market in a demanding retail environment.  This role exists to ensure that AI transformation within Engineering excellence and broader operational innovation are structured, governed, value-driven, and industrialized, while reinforcing operational excellence across all delivery domains.  THE ROLE   The role is transversal by design: authority comes from expertise, vision, and execution leadership, not from direct hierarchical control. Reporting to Client Partner and Managers at Valtech for our luxury and international client you will:  * Lead Valtech’s end-to-end AI transformation and operational excellence for the client account.  * Own the definition, orchestration, and execution of AI initiatives, ensuring they move from POC to industrialized, production-grade capabilities delivering tangible value.  * In close coordination with the AI Transformation Program Manager, ensure AI-driven transformation is consistently embedded across the four core pillars of delivery:  * Agile Operating Model  * Engineering * Quality & Testing  * Production & Support  * Beyond AI, actively drive innovation and continuous improvement of delivery and support operations, leveraging AI, automation, process optimization, and new operating practices.  KEY RESPONSIBILITIES  AI Transformation Leadership  * Define and own the global AI transformation roadmap across eRetail and omnichannel delivery.  * Ensure AI initiatives are aligned with the client’s business priorities and Valtech’s delivery and operational objectives.  * Drive AI adoption beyond experimentation, with clear industrialization paths, ownership models, and value tracking.  * Position AI as a structural enabler of delivery performance, quality, and operational efficiency.  Coordination with AI Transformation Program Management  * Work in close partnership with the AI Transformation Program Manager, ensuring alignment between strategic roadmap, execution planning, and delivery reality.  * Contribute delivery and operational expertise to program-level prioritization, sequencing, and risk management.  * Ensure consistency between program governance and on-the-ground execution across teams. * Act as the operational counterpart to the program manager, securing adoption, scalability, and sustainability of AI initiatives.  Governance & Stakeholder Management  * Act as Valtech’s AI and operational excellence reference toward the client.  * Represent AI and delivery innovation initiatives in SteerCos, transformation committees, and executive forums.  * Provide clear, structured reporting on progress, value delivered, risks, and dependencies. * Escalate blockers early and propose concrete, execution-ready mitigation plans.  Transversal Team & Community Leadership  * Animate and federate a transverse community of AI and innovation champions embedded across engineering, QA, support, and product teams.  * Lead and coordinate distributed AI Ops, scripting, automation, and tooling resources, notably in India.  * Ensure consistency of practices, standards, tooling, and documentation across all domains.  * Reinforce a shared ownership model: innovation and AI are collective responsibilities, not isolated initiatives.  AI Integration Across the 4 Pillars: Engineering  * Promote AI-native architectures, developer productivity tools, and best practices. * Support AI-assisted development, code quality, refactoring, and technical acceleration. Agile Operating Model  * Adapt delivery rituals, governance, and planning to support AI-driven and data-intensive initiatives.  * Improve predictability and flow while managing experimental constraints.  Quality & Testing  * Define strategies for AI testing, validation, explainability, and monitoring.  * Embed AI and automation into test strategies, regression prevention, and defect analysis. Production & Support  * Implement AIOps capabilities for proactive monitoring, incident prediction, and MTTR reduction.  * Strengthen production stability, observability, and operational resilience.  Operational Excellence, Innovation & Industrialization  * Drive continuous improvement initiatives across delivery and support operations, beyond AI-only use cases.  * Identify and promote innovations in automation, tooling, processes, and operating models. * Ensure initiatives meet enterprise-grade standards: security, scalability, observability, compliance.  * Drive measurable improvements on delivery and support KPIs (cycle time, quality, incidents, automation rate, cost efficiency).  * Ensure smooth transition from build to run, with full ownership by support teams. * Avoid “shadow initiatives” by enforcing clear governance, documentation, and ownership. Organization & Role Positioning  The Head of AI Transformation & Operational Excellence is a transversal leader.  * Coordinate closely with the AI Transformation Program Manager and delivery leaders.  * Authority is based on strategic vision, delivery credibility, and execution rigor.  * Orchestrate, influence, and federate teams embedded in their respective domains.  * Success is measured by adoption, industrialization, operational impact, and value delivered, not by the number of POCs. MUST HAVE HARDSKILLS  * Proven track record in leading complex, data-driven or AI-enabled transformation programs.  * Demonstrated ability to move initiatives from POC to industrialized, production-grade solutions. * Experience leading distributed delivery teams (onshore/offshore).  * Strong understanding of e-commerce, retail, or omnichannel ecosystems.  * Ability to operate at both strategic and operational levels.  * Fully bilingual French / English is mandatory.  MUST HAVE SOFTSKILLS * Strong transformation leader with a clear, forward-looking vision.  * Clear, direct, and structured communicator; able to simplify complexity.  * Pragmatic, execution-focused, and value-driven.  * High autonomy, ownership, and ability to influence without formal authority.  * Comfortable operating in complex, high-pressure, multi-stakeholder environments.  If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn. COMMITMENT TO REACHING ALL KINDS OF PEOPLE We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.  THE BENEFITS   This is a permanent position based in Paris/France with 3 days at the client’s office. Beyond a competitive compensation package, we offer:  * Flexibility, with remote and hybrid work options (country-dependent)  * Career advancement, with international mobility and professional development programs * Learning and development, with access to cutting-edge tools, training and industry experts Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.  YOUR APPLICATION PROCESS Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps. ⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com. We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.  ABOUT VALTECH Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.  At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.  At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.  Are you ready to create what’s next? Join us. As per the AGG (General Equal Treatment Act) in Germany and equivalent in France, jobs must be advertised in a gender-neutral manner. We use the statement (all genders) to make it clear that this position is open to all genders in these countries, even if the job title itself can be translated or interpreted as "masculine" in the French or German language.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The mission of Fraud Operations is to act as guardians of the global financial ecosystem by proactively reducing fraud, making it difficult and unprofitable for fraudsters to carry out attacks through Stripe. Fraud Ops is responsible for developing and maintaining scalable processes related to fraud analysis, card testing, account takeover, and financial partner investigation requests. We strive to improve manual fraud decisioning and enhance support experiences for users impacted by fraud decisions, all while enabling healthy growth for the business. WHAT YOU'LL DO As a Payments Fraud Investigator, you will play a critical role in safeguarding our financial ecosystem by investigating high-risk accounts and identifying various forms of fraud. You will conduct deep-dive analyses of merchant accounts, lead cross-functional projects, and collaborate with stakeholders to enhance our fraud detection and prevention strategies at scale. Your expertise in fraud patterns and typologies will be essential in developing and enhancing investigative processes and programs. RESPONSIBILITIES • Analyze high-risk accounts to identify fraudulent merchants, card testing, account takeovers, and other fraud vectors. • Lead root cause analyses to identify gaps in current systems, policies, and strategies, and determine enhancements and process improvements to address emerging fraud risks through collaboration with key stakeholders. • Drive cross-functional projects aimed at refining operational processes and tools, enhancing the detection and management of fraudulent accounts across our global analyst network. • Investigate, mitigate, and remediate urgent fraud incidents, such as card testing and account takeover, and manage user responses to high-urgency distributed fraud attacks. • Communicate regular updates during team and organization-wide business reviews, summarize outcomes of complex investigations for executives, and deliver clear case determinations to users and partner financial institutions. • Travel to vendor locations to conduct analyst training sessions and knowledge-sharing initiatives, while identifying challenges and enhancing analyst performance to improve overall outcomes. • This role may require weekend coverage as part of an on-call rotation. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS • 3+ years of experience conducting complex investigations. • 1+ years of experience leading risk-related projects and initiatives, collaborating effectively with cross-functional stakeholders. • Demonstrated ability to leverage data to propose solutions for both tactical and strategic challenges. • Proactive approach to challenging the status quo, with a willingness to question existing processes and advocate for improvements. • User-centric perspective when addressing challenges, balanced with a pragmatic and solutions-oriented mindset. • Excellent written and verbal communication skills. • Ability to travel to vendor locations for up to 10% of the year. PREFERRED QUALIFICATIONS • Experience in payments, e-commerce, social media, or fintech, mitigating digital or card-not-present fraud. • Experience investigating and mitigating card testing and account takeover attacks. • Experience designing fraud and risk workflows, analyst tooling, and process and procedural workflows. • Strong proficiency using SQL to analyze data, drive insights, and create dashboards and visualizations.