Risk Operations Program Manager

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Risk Operations Enablement team sits within the Risk Operations org and is responsible for building and operating the core business and strategic programs that are critical to Risk Operations. These programs range from operational excellence initiatives to high-priority, cross-functional initiatives that typically require partnering across broader Risk (e.g., Risk Product) and risk-adjacent (e.g., Policy) teams. More specifically, we both lead initiatives to make step changes in the Risk User Experience and devise and execute strategies to ensure that a wide range of missing-critical business processes are effective at achieving our dual goals of preventing bad actors from exploiting our systems and delivering an exceptional user experience for legitimate users. WHAT YOU'LL DO You'll partner cross-functionally across Risk (e.g., Risk Product) and Risk-adjacent (e.g., Policy) teams to lead ambiguous, high-priority problem spaces that change the trajectory of Risk Operations. You'll also partner across Risk Operations to deliver and measure processes that enable operational excellence at scale within the Risk Operations org. RESPONSIBILITIES * Lead complex global programs, from initial scoping to design and execution and work on high-impact strategic initiatives  * Collaborate with multiple stakeholders across Risk Operations, Risk Product, Risk Eng, and other stakeholder teams (e.g., Policy, Data Science) to prioritize and maximize the impact of your projects  * Design and launch programs that lead to step-change improvements in our operational processes and business outcomes  * Serve as the Risk Operations expert and partner closely with our cross-functional stakeholders to scope and execute large projects to create operational efficiencies and ensure operational readiness  * Embody our Operating Principles and foster our values and culture WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 6+ years of experience in risk program management, strategy, management consulting, business operations, or operations program management  * The ability to dig deep into the data and think from first principles while delivering the best results  * Ability to manage multiple stakeholders with varying priorities and drive creative solutions and commitment to a shared goal  * Strong program management skills with experience managing end-to-end execution of projects and programs that have transformed your company's operations  * Enjoys solving complex and hard problems and can turn incomplete, conflicting, or ambiguous inputs into solid action plans and deliver quantifiable business impact  * Ability to identify repeated user and specialist-facing issues and build scalable solutions and processes to address them PREFERRED QUALIFICATIONS * 2+ years in consulting  * Experience with SQL or willingness to learn  * MBA or other graduate degree  * Prior experience partnering with Product, Eng, and Operations teams preferred

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. WHAT YOU’LL DO RESPONSIBILITIES * Collaborate with cross-functional teams to build and scale operational infrastructure that supports the launch of innovative products, ensuring a seamless user experience * Design the playbook to execute against operational requirements and deliver a best-in-class user experience * Lead multiple projects simultaneously, managing timelines, resources, and stakeholder expectations to deliver impactful results that align with organizational goals * Identify and drive process improvements alongside product and engineering teams, focusing on automation opportunities, public document enhancements, and self-serve capabilities that enhance efficiency and effectiveness in workflows * Engage with stakeholders across the organization to explore new strategic initiatives, closing gaps related to user experience and compliance while driving overall operational excellence * Collaborate with cross-functional teams to build and scale operational infrastructure that supports the launch of innovative payments and business funding products, ensuring a seamless user experience * Design the SOPs of technical product support, including API troubleshooting, to execute against operational requirements and deliver a best-in-class user experience securing customer retention objectives for new product releases * Lead multiple cross-functional projects that enable the launch of new products and features * Simultaneously, managing timelines, resources, and stakeholder expectations to deliver impactful results that align with organizational goals that increase early user adoption of new banking and business funding products * Identify and drive service efficiency process improvements alongside payments and business funding product and engineering teams, focusing on automation opportunities for support processes, public document enhancements, and self-serve capabilities that enhance efficiency and effectiveness in customer support and onboarding workflows * Engage with stakeholders across the organization to explore new product offerings in payments, closing gaps related to user experience and compliance while driving overall excellence for user support and internal operations; * Run incubation and governance programs for payments and banking products (Stripe Managed Payments, Stripe Capital, fiat-to-crypto onramp/Payin integrations), guiding features from private beta to General Availability by validating operational readiness with go/no-go dashboards and incubation graduation criteria that measure operations KPIs (CSAT, agent productivity, and costs), and by defining support SOPs for internal and vendor support teams * Lead product compliance and operational-capacity programs for payments and banking product betas, coordinating Legal, Tax, and Risk to identify regulatory gaps (global sales tax compliance, KYC/KYB requirements) and deploy targeted automations and tooling (AI support agents, AI powered onboarding) to increase operational cost savings, limit Stripe’s liability for non-compliance, and inform support resource planning and budgeting WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS Bachelor's degree or foreign equivalent in Business, Management, Economics or a related field, plus 2 years of experience managing timelines, resources, and stakeholder expectations to deliver results that align with organizational goals. Position also requires the following: * 2 years of experience documenting operational processes * 2 years of experience designing and implementing process improvements * 2 years of experience scaling support operations * 2 years of experience communicating technical concepts to users and stakeholders * 2 years of experience building queries using SQL * 2 years of experience analyzing large datasets to draw conclusions and make recommendations Salary: $148,450 - $210,600/yr. This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary. 40 hrs/week Up to 50% telecommuting permitted. Multiple Positions Available.  Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.NY19 #LI-DNI

Concentric

Are you interested in joining an organization with a global reach? In a world of shifting threats, Concentric is your trusted ally. Powered by elite professionals from military, government, and intelligence backgrounds. If you are passionate about intelligence, risk analysis, threat management, executive protection, security operations, or business resiliency, Concentric may be the organization you’ve been searching for! Concentric is a risk consultancy specializing in delivering strategic security and intelligence services. We provide holistic, intelligent security solutions for private clients and corporations globally. Concentric offers strategic advisory services, risk assessments, physical protection, threat intelligence, open-source monitoring, program audits, secure embedded staffing, and training for security teams and intelligence analysts.   Our ultimate goal is to be recognized as the most innovative, capable, and trusted Risk Management partner in the world, and we do this by following these core values:    Integrity – Collaboration - Relationships – Excellence – Creativity - Results   Join Us, Concentric - "Your World Secured" We are currently seeking to hire an Integrated Security Operations Manager to join our Corporate team in San Francisco, CA Candidates must be based in the San Francisco Bay Area or willing to relocate. This is a remote-friendly role, though you will be expected to attend in-person meetings at our San Francisco headquarters and are required to travel to and work from operational client sites as needed. JOB DESCRIPTION The Integrated Security Operations Manager is part of the Embedded Program Team but is responsible for coordinating with Security Operations to establish and transition ad hoc work into embedded roles, ensuring seamless integration, clear communication, and alignment of operational needs with client expectations. This position will manage several small groups of vendors, ad hoc services, or employees, and embedded services, who are working directly with Concentric clients. The Integrated Security Operations Manager serves as the primary liaison to Concentric for vendors, employees, and clients, ensuring smooth communication and seamless operations while addressing any needs or challenges. Providing ongoing guidance and mentoring, performance feedback, and administrative support to enhance vendor or employee engagement and client satisfaction are key tenets of this position.  Additionally, the Integrated Security Operations Manager will recruit, onboard, and hire vendors and embedded employees; approve timecards, invoices, and expense reports; and provide supervisory oversight while collaborating with the Embedded Programs Management Team, Security Operations, Human Resources, Recruiting, and Finance to ensure compliance with company policies, efficient resource allocation, seamless workflow transitions, and the successful execution of intelligence and security operations that align with client objectives. The ideal candidate will have real-world experience in the security field and supervisory experience managing and mentoring diverse teams.   RESPONSIBILITIES * Collaborate with the recruitment team to identify and place top-tier embedded employees in client programs; assist in screening and selecting candidates to align with client requirements * Conduct regular check-ins with embedded employees to assess job satisfaction, performance, and well-being. * Advocate for employee needs and escalate issues as necessary to HR or management. * Provide guidance and mentorship to embedded employees in the intelligence and/or security fields, assisting them in resolving challenges and navigating issues that arise at the client site * Serve as the primary manager throughout the entire embedded employee lifecycle from onboarding to offboarding, including timesheet and expense report reviews, managing performance evaluations, and implementing performance improvement plans, as needed * Serve as the primary relationship manager between Concentric and client managers, overseeing embedded employees * Collaborate with HR and other departments to ensure compliance with relevant policies, regulations, and legal requirements. * Facilitate communication between employees, clients, and internal teams to maintain alignment on operations. * Design, develop, and draft proposals, including budgets as needed * Find, vet, and train security resources that can deliver security services while meeting Concentric’s requirements * Provide in-person management and direct Executive Protection support of complex security operations or protective details. * Provide direct billable consultative and/or security services as requested to clients globally * Find, vet, and train security resources that can deliver security services while meeting Concentric’s requirements * Act as the business representative in the great San Francisco, CA area for client requests and business development efforts * Security Operations staff Coordinator management * Oversight and development of the GSOC operations and scheduling * Day-to-day administrative support; expense/account reconciliation, assistance with AP/AR functions, calendar management, project tracking and periodic updates to Security Operations management * Lead key internal team and organizational initiatives * Develop and implement internal policies, procedures, processes, and escalation protocols specific to the delivery of protective operations globally * Maintain excellent rapport and open lines of communication regarding client needs,  requests for support, service issues, and deliverables * Ensure client deliverables are met across the full suite of security services * Proactively communicate with clients regarding identified risks to personnel, property, or reputation * Identify gaps in processes and resources, and develop methodologies to address these gaps as part of the larger Concentric strategy  * Oversee quality control and training as needed for Concentric employees, embedded staff, and contracted security assets * Maintain a local Security License to provide armed and unarmed security work.   REQUIRED QUALIFICATIONS * Must be able to legally work in the country where this position is located without visa sponsorship * 5+ years of supervisory experience  * Excellent professional judgment and decision-making skills * Excellent organizational and problem-solving abilities with great attention to detail * Ability to handle sensitive employee and client matters with discretion and professionalism * Proficiency with Google Suite and Monday.com * Bachelor's degree or equivalent industry experience * At least 10 years of experience in the protective security industry, law enforcement, or similar government service.  * Experience developing and delivering protective protocols and measures at the organizational level * Experience working with contract staff and employees to provide comprehensive protective services * Experience partnering with a cross-functional team to deliver protective services.  * Exceptional communication and interpersonal skills * Proven ability to transfer knowledge and inspire a growth mindset * HR-218 eligibility with active CCW (California mandatory, multi-state accepted), or BSIS Armed Guard Card and CCW * This position requires the ability to travel up to 30% of the time PREFERRED QUALIFICATIONS * Bachelor’s degree in a related field  * Experience managing employees placed within client organizations (e.g., embedded consulting, managed services, or staffing models). * Ability to thrive in a fast-paced, growth-oriented, and quickly changing environment * Adept at learning new software and web-based tools * Familiarity with human resource practices * Experience working with high-net-worth family or corporate protective details * Experience in corporate security, military or law enforcement * Experience working in overseas environments COMPENSATION & BENEFITS * The HSA medical plan covers 100% of the premium for employee-only coverage. The PPO medical plan requires an employee contribution for employee-only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents. * Concentric also offers an HSA employer contribution * Medical FSA * Employer-paid insurance: life, STD, LTD, and AD&D  * 401k including employer match & immediate vesting * 11 paid holidays  * Paid leave (vacation, sick, parental)  * Annual Health & Wellness Benefit * Pet Insurance * National discount employee program * Employee Assistance Program for personal needs * Credentity Protection - Eclipse Digital Protection by Concentric * Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate. * Dedicated Security and Intelligence Training Programs for Professional Development * Coaching and Mentoring Opportunities San Francisco, California Pay Range $165,000—$175,000 USD Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.  Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.