
Scan.com · US Remote
We’re Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, impr...
We’re Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up
diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day.
We're doing diagnostics differently, with solutions tailored to both patients and providers, all backed by our technology and
world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as
booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians,
attorneys, and providers.
We’re looking for a Software Engineer, Automations at an exciting time – we’ve successfully launched multiple platforms and
products, raised over $100m in VC funding, reached profitability, and have a growth trajectory of over 100% YoY.
Reporting to Will, our Chief Technology Officer, you’ll sit at the intersection of engineering and operations, building the
automation layer that connects us to external providers. Your primary focus will be designing and deploying solutions that connect
with third-party systems to enable scenarios like document transfer. This is a high-impact, high-autonomy role that directly
drives operational efficiency and patient throughput across our national network.
As a scale-up business, you can expect your role to develop over time. Here are some of the types of things you could be getting
scheduling workflows
inconsistencies across vendors
alerting, and human-in-the-loop escalation workflows
downstream issues like patient mismatches and documentation errors
for solution nuances.
future agentic AI automation
THE TOP 5 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST YEAR ARE
1. Live integrations running reliably across a significant portion of our providers, with measurable reduction in manual data
entry
2. A scalable, templatized bot architecture is in place that enables new integrations to be deployed in days, not weeks
3. Exception handling and monitoring infrastructure that maintains 99%+ data accuracy between external systems and Scan.com’s
product, with clear escalation paths for failures
4. Comprehensive documentation of every integrated workflow, decision tree, and edge case, creating a ready-made knowledge base
for the transition to agentic AI automation
5. A clear technical roadmap, built in partnership with the CPO and CTO, for evolving from a deterministic solution to
intelligent automation as the company scales
You don’t need to tick all the boxes to apply for this role. Whether it’s your first role or your fifth role, we believe everyone
can add value, learn, and grow. However, these might be some of the ways you are currently adding value:
rolling supports.
and how to fall back to UI automation
structured and surfaced across different vendor UIs
survive updates.
structured escalation workflows rather than automations that silently fail
foundation for agentic AI automation tomorrow
consider a workflow done until failure modes are covered
rather than one-off builds
We keep our interview process short and sweet, and we’re a nimble team that can progress at pace. Here are the stages you can
expect, but we might switch up the order of each step depending on team availability:
skill.
functional in nature, and will assess your systems design skills along with your ability to evolve a feature with your future
teammates. We will be mindful of your time.
values.
We go beyond the basics with our benefits package. Here’s what you can expect from us:
Diversity at SCAN.COM
Scan.com is committed to eliminating discrimination and encouraging diversity within our team.
We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender,
marital status, age, race, ethnicity, religion, or physical differences.
We are opposed to all forms of unlawful treatment and discrimination.
Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel
respected and able to bring their best selves to work.
We’re Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day. We're doing diagnostics differently, with solutions tailored to both patients and providers, all backed by our technology and world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers. We're looking for a Clinical Application Administrator at a pivotal moment. Scan.com has built a national imaging network that processes thousands of scan orders daily — and the HL7 and DICOM integrations underpinning it are mission-critical infrastructure that directly impacts patient care. WHAT YOU WILL BE GETTING INVOLVED IN Scan.com's interoperability layer is what makes our network run. Every scan order that arrives from a referring physician, every radiology report delivered back to a provider, and every image routed through our PACS infrastructure depends on integrations working reliably in production, every day. When they don't, patients wait longer and providers lose trust. As Clinical Application Administrator, you will be on the front line of keeping that infrastructure healthy. You will monitor HL7 interfaces, triage and resolve failures, manage the support queue, and work alongside engineering, operations, and clinical teams to close issues and prevent recurrence. You will also play a hands-on role in onboarding new imaging center clients, configuring and validating DICOM and HL7 gateway connections from deployment through live production. This is a technically demanding operations role that rewards deep curiosity about how clinical systems talk to each other. You do not need to be a software engineer, but you need to be comfortable reading an HL7 message, diagnosing why it failed, and knowing what to do about it. As a scale-up business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in: * Monitor and maintain active HL7 interfaces across ORM and ORU message types, ensuring orders and results are transmitted accurately and on time between Scan.com and partner systems * Analyze HL7 message segments including PID, PV1, OBR, and OBX to diagnose data transmission failures and validate downstream delivery * Reprocess failed messages and confirm successful resolution, maintaining detailed records of the issue, root cause, and corrective action * Perform daily production support tasks including report reprocessing, data corrections, and study transfers to keep workflows running without interruption * Manage the support ticket queue across Slack, Linear, and HubSpot, ensuring every issue has clear ownership, timely follow-up, and complete documentation * Support PACS gateway operations alongside the Team Lead, including writing and maintaining scripts, pushing studies, troubleshooting connectivity issues, and validating image transfers * Lead the technical deployment and configuration of DICOM and HL7 gateway software for new client onboardings, validating end-to-end image routing before go-live * Collaborate with engineering, operations, clinical, and client support teams to investigate and resolve integration issues, and to implement longer-term fixes where recurring patterns emerge * Document processes, issue resolutions, and configuration changes to build a reliable knowledge base for the team * Identify opportunities for automation and workflow improvement within the integration support function * Manage smaller-scale projects end to end, providing coordination and communication across stakeholders from initiation through delivery THE TOP 5 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST YEAR Production fluency. Within 60 days, you are independently triaging and resolving the majority of incoming support tickets, with a clear understanding of our interface landscape, escalation paths, and documentation standards. Interface reliability. You have measurably reduced the average time to resolution for HL7 failures and reprocessing requests, and you have contributed to eliminating at least one category of recurring failure through improved monitoring or process change. Successful client onboardings. You have led the technical deployment and validation for new imaging center connections, completing them on schedule and with clean post-go-live performance. Documentation depth. The team's knowledge base is materially better because of your time here. Process documentation, gateway configuration records, and issue resolution logs are complete, current, and actually used. Continuous improvement contribution. You have identified and implemented at least one automation or workflow improvement that reduces manual effort in the support or onboarding process. WHAT YOU MIGHT BRING TO THE TABLE You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value: * Working knowledge of HL7 v2 message structure, including common message types (ORM, ORU) and segment-level analysis (PID, PV1, OBR, OBX). You don't need to have built an interface engine from scratch, but you should be able to read a message and identify what's wrong with it * Experience with an integration engine such as Rhapsody, Mirth Connect, or equivalent. Depth matters less than genuine familiarity and a clear appetite to develop further * Familiarity with PACS, RIS, or EHR systems and the radiology workflow they support: order to acquisition to interpretation to results delivery. Understanding this lifecycle is essential context for diagnosing where things break * Familiarity with DICOM concepts and basic imaging terminology, including experience pushing, reprocessing, or validating imaging studies for troubleshooting purposes * Strong organizational instincts. This role manages multiple concurrent issues across multiple platforms, and the person who thrives here keeps clear notes, closes loops, and doesn't let tickets go stale * Clear written and verbal communication. You will work across technical and non-technical stakeholders and need to translate between them accurately and without jargon where it isn't warranted * Experience in healthcare IT or clinical systems support is strongly preferred. Familiarity with the regulatory and operational context of healthcare makes a meaningful difference in this role HOW WE WILL INTERVIEW YOU We keep our interview process short and sweet, and we're a nimble team that can progress at pace. Here are the stages you can expect, but we might switch up the order depending on team availability: * Introductory call with our Senior Talent Partner, approximately 30 minutes by phone. * Video call with the hiring manager, approximately 45 minutes, structured deep-dive into the role and technical domain. * Assessment stage, which may be a take-home exercise, in-person session, or additional video calls. We're mindful of your time. * Meet the founders and/or other team members. * Offer! BENEFITS We go beyond the basics with our benefits package. Here's what you can expect from us: * Competitive salary range, plus performance bonus and equity * 401k * Healthcare, Vision, and Dental * All equipment needed to do your role effectively * Flexible and remote/hybrid working options * Personal development budgets * 18 days PTO plus public holidays * 10 paid sick days * Inclusive policies designed by our team, for our team Diversity at SCAN.COM Scan.com is committed to eliminating discrimination and encouraging diversity within our team. We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences. We are opposed to all forms of unlawful treatment and discrimination. Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.
Om företaget Vår kund är ett globalt industribolag som skapar produkter, lösningar och tjänster inom bland annat automation och elektrifiering. Koncernen verkar i mer än 100 länder med över 100 000 medarbetare globalt. De utvecklar teknik som gör industrier mer effektiva, tillförlitliga och som varje dag får världen att fungera. Hos vår kund får du vara en del av ett sammanhang där teknisk kompetens, ansvar och långsiktighet står i centrum. Vi söker människor som tar ansvar och ständigt vill bli bättre på det de gör, i en miljö med starkt stöd, erfarna kollegor och möjligheten att utvecklas över tid. Vår kund är dessutom en ledande aktör inom utvecklingen av hållbar sjöfart och specialiserar sig på avancerade automations- och informationssystem för rörelsekontroll av containerkranar världen över. Genom innovativa lösningar inom elektrisk framdrivning, datadrivet beslutsstöd och integrerade system bidrar de till en mer effektiv och utsläppsfri maritim industri. Om rollen I rollen som Software Engineer blir du en del av ett teknikteam som arbetar nära projektledning, automation och kunder världen över. Du kommer att arbeta med design och utveckling av mjukvara för avancerade och tekniskt komplexa projekt inom kranautomation och marina system. Du får möjlighet att arbeta med den senaste teknologin och ta ansvar genom flera delar av projektens livscykel – från design och utveckling till implementation och kundkontakt. Rollen innebär även resor till kunder och projekt internationellt. Arbetsuppgifter • Design och utveckling av projektspecifik mjukvara • PLC-programmering och utveckling av styrsystem • Samarbete med interna och externa intressenter genom projektets olika faser • Delta i testning, driftsättning och support hos kund • Bidra till tekniska förbättringar och innovativa lösningar inom automation Vem vi söker Vi söker dig som har ett stort teknikintresse och drivs av att utvecklas i en internationell och innovativ miljö. För att lyckas i rollen tror vi att du: • Har en kandidat- eller masterexamen inom elektroteknik, robotik, mekatronik, inbyggda system eller likvärdigt område • Har kunskaper inom PLC-programmering eller programmering i exempelvis C++ • Kommunicerar obehindrat på engelska i tal och skrift • Erfarenhet av automation, styrsystem eller marina system • Svenska språkkunskaper • Erfarenhet av internationella projekt eller kundkontakt Personliga egenskaper • Du är nyfiken och har en stark vilja att lära och utvecklas • Du är kommunikativ och trivs med att samarbeta med andra • Du tar ansvar och arbetar strukturerat även i tekniskt komplexa miljöer Praktisk info Start: Efter överenskommelse Plats: Västerås Omfattning: Heltid Anställningsform: Du kommer att arbeta som konsult i 12 månader med ambitionen att därefter bli direktanställd hos kunden. Låter detta som rätt nästa steg för dig? Skicka in din ansökan redan idag – urval sker löpande!
WHO WE ARE Polar is the complete data platform for omnichannel commerce. We connect every data source a brand runs on - Shopify, Amazon, NetSuite, Meta, Google, Klaviyo - into a single Snowflake warehouse, layer a commerce semantic layer on top, then add AI so operators can ask questions, get answers, and automate workflows without writing SQL. Our founders came from Turo and Airbnb in Silicon Valley. They built data platforms at scale and wanted to bring that level of sophistication to fast-growing commerce brands. We support 4,000+ merchants, and zero direct competition with a better solution. We serve brands like Quadlock, gorjana, Joseph Joseph, and ARMRA Colostrum. We shipped MCP integrations with Claude and ChatGPT, AI automations, and an AI Data Engineer that builds connectors on demand. Our positioning: the data layer to build agent workflows for commerce. Customers tell us things like "this is a dream come true - it feels like the first time they showed me Shopify". HOW WE OPERATE We publish our operating principles internally and we mean every word. Here are the ones that matter most if you're thinking about joining: Customer Obsession. Every decision starts with: does this make our users' lives better? If the answer isn't clear, go talk to a customer before you build anything. Own the Number. Every metric has an owner. If it's yours, know it cold - the trend, the why, the plan. Don't wait for someone to ask. If it's off track, you should be the first to say so. Raise the Pace. Always ask: what would it take to do this in half the time? Speed is our edge. We try 100 things while the competitor tries one. Don't Fail Silently. If it's broken, say it. If you're stuck, raise your hand. Hiding problems is the one thing that will actually get you in trouble. Here to Win, Not to Be Right. Quiet ego, loud standards. Don't fight to be right - fight to win together. Be ruthless on quality, never rude about it. Optimize for Polar, Not Your Function. "Not my scope" doesn't exist here. If it makes us win, it's your scope. We're a remote-first team that runs daily standups, ships weekly, and holds ourselves to a standard most companies talk about but don't enforce. We're transitioning from founder-led intensity to systematic company intensity - which means we need people who can maintain the pace autonomously, not just when someone's watching. WHO WE ARE We’re building the data & AI operating system for eCommerce, think Datadog for retail. We ingest messy Shopify, ads, and retention data, make it reliable, and turn it into decisions teams can actually trust. We’re hiring engineers who want real ownership. WHAT YOU WILL DO You’ll work on core systems: data pipelines, semantic layers, RAG, AI evaluation, experimentation,and products used daily by thousands of merchants. This isn’t a ticket-taking role. You’ll: * Own problems end-to-end (design → production) * Tackle hard infra challenges (petabytes, near real-time, high reliability) * Talk directly to users to understand failure modes + edge cases * Ship fast prototypes, then harden them into real systems * Help shape what we build next as we scale We move quickly, optimize for leverage, and care a lot about doing things right as we grow. We use Claude Code and Cursor very heavily. If you’re looking for more impact and responsibility than your current role offers, apply below :) HOW WE HIRE We believe the best people want to go through a demanding process. We've learned the hard way that great interviewers aren't always great operators - so our process is designed to see how you think, not how you present. 1. Motivation screen - A quick call to understand what drives you and whether there's mutual fit 2. Live case study - A real scenario where you work through a problem in real time. No prep decks, no take-homes. We want to see how you actually operate 3. Leadership conversations - Meet the team, understand the culture, make sure this is somewhere you want to build Our hiring bar: if this person started a company, would we want to join them?