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Scheduler I (Monday to Friday 8:30am to 5:30pm)
Description Position at Glidewell Dental Essential Functions: Provides administrative support such as verifying and/or scheduling shipping dates, scanning cases...
Description Position at Glidewell Dental Essential Functions: Provides administrative support such as verifying and/or scheduling
shipping dates, scanning cases, and serving as liaison to other departments. Timely communicates with dental offices to advise
Customers of changes to shipping dates and/or to verify case information via phone or email utilizing established scripts or
templates. Updates case boxes, applicable work order/case tracking system (i.e., DL+), and applicable customer management system
to reflect changes in shipping dates. Creates modeless case pan; coordinates with digital team for model printing. Monitors
production flow and understands effects of production issues on shipping dates; schedules new shipping dates as necessary.
Monitors rush case flow to ensure cases with impending ship dates are completed on time; coordinates with Management and Call
Center staff to ensure completion of rush cases. Informs next work shift team of important production updates, including necessary
management team. Ensures cases contains RX photos; prints RX photos and locates case in order to combine materials if needed.
Utilizes GO Location Scan to keep track of cases location and status on production floor. Prints/reprints prescriptions from work
order/case tracking system as necessary. Timely scans cases to update location tracking as cases move are moved to different
locations. Assigns cases to Dental Technicians through DL Touch. Monitors Outlook email inbox. Performs other related duties and
projects as business needs require at direction of management. Education and Experience: High school diploma or equivalent.
Minimum six (6) months to one (1) year of call center experience. Pay Rate: $18.00/hr Glidewell Laboratories is the industry
leader in dental technology due to our agility, speed, and cutting edge technology. We work in a fast-paced and highly
sought-after employee-friendly work environment. Behind all of this success is an amazing group of people who are passionate about
bringing innovation to the marketplace, while providing quality and affordability to better the lives of people all over the
world. If you share in our passion for teamwork and a vision for excellence, let's talk about a rewarding career at Glidewell! In
addition are the following generous employee benefits: Medical, Dental, Vision, 401K with company match, company-paid life
insurance, additional onsite dental services, vacation, holiday, and sick time, employee gym (with fitness classes and meditation
room), employee medical/wellness center (with massage therapy and acupuncture), two company subsidized cafes, Internet cafes,
employee lounges with big screen TVs, game tables, fun company sponsored events, a diverse work environment with over forty
nationalities represented, and much more! Glidewell Laboratories is an Equal Opportunity Employer and prohibits any kind of
unlawful discrimination and harassment. We are committed to the principle of equal employment opportunity for all employees and to
provide employees with a work environment free of discrimination and harassment on the basis of race, color, religion, national
origin, sex, age, physical or mental disability, veteran status, sexual orientation, gender identity, genetic information, or any
other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a
disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at
[email protected] . Please indicate the specifics of the assistance needed. Note to Current employees: Please apply through
Employee Transfer Application to complete the transfer request form.
Roll
Scheduler I (Monday to Friday 8:30am to 5:30pm)
Kategori
Administrative
Publicerad
18 juli
Sista ansökningsdag
17 augusti
Källa