Customer Support Coordinator

Customer Support Coordinator (m/w/d)

ready2order

STELLENBESCHREIBUNG Du glaubst fest daran, dass exzellenter Service der Schlüssel zu glücklichen Kunden ist, und brennst darauf, Support Teams so zu steuern, dass jeder Kundenkontakt begeistert? Für unser Customer Support Team in Wien suchen wir einen engagierten Customer Support Coordinator (w/m/d) in Vollzeit, der die operativen Fäden zieht, unsere Support-Qualität sichert und die Zusammenarbeit mit unseren internen und externen Partnern auf das nächste Level hebt. Als Customer Support Coordinator bist Du die zentrale Schnittstelle in unserer Support-Organisation und arbeitest eng mit dem Head of Customer Support zusammen. Deine Aufgabe ist es, Prozesse so zu steuern, dass der Kunde bei jedem Kontakt begeistert wird. Mit Deiner proaktiven Arbeitsweise, Deinem Organisationstalent und Deinem analytischen Blick für KPIs sorgst Du dafür, dass unsere Kunden stets den bestmöglichen Service erhalten. DEINE MISSION * Du übernimmst die fachliche Anleitung, Qualitätssicherung und tägliche Abstimmung mit unserem 1st-Level-Support, dem Backoffice und externen Contact-Center-Partnern und bist die Schnittstelle zwischen den Supportteams, internen Abteilungen und unseren Kunden. * Du entwickelst Supportprozesse, Workflows und Tools kontinuierlich weiter und baust unsere  Wissensdatenbank, FAQs sowie Gesprächsleitfäden weiter aus. * Du organisierst administrative Supportprozesse (z.B. Stammdatenpflege, Vertragsänderungen) und hast die KPIs und Service Level Agreements fest im Blick. * Du unterstützt neue Teammitglieder beim Onboarding, gestaltest Schulungsinhalte und etablierst klare Eskalationsprozesse. * Du reportest regelmäßig KPIs und Trends an den Head of Customer Support und tauschst dich eng über Kapazitäten, Risiken und Verbesserungen aus. WAS MACHT DICH "READY" FÜR UNS * Du bringst fundierte Erfahrung im Customer Support mit, idealerweise bereits in einer koordinierenden oder fachlich führenden Rolle. * Um unseren Kunden den bestmöglichen Support zu bieten, bringst du ein starkes technisches Verständnis mit und idealerweise Erfahrung im IT- oder SaaS-Support. * Du arbeitest sicher mit modernen Ticketing- und CRM-Systemen (z. B. Zendesk, Salesforce) und liebst strukturierte Prozesse und Dokumentation. * Du kommunizierst klar, triffst im Umgang mit externen Partnern, Kunden und internen Abteilungen immer den richtigen Ton und behältst auch bei Eskalationen einen kühlen Kopf, sowohl auf Deutsch als auch auf Englisch. * Du denkst absolut kundenorientiert, packst Dinge eigenverantwortlich an und willst unseren Kunden den besten Service bieten. DAS KANNST DU VON UNS ERWARTEN * Ein modernes und freundliches Büro im Herzen von Wien, perfekt an die Öffis angebunden. * Flexible Arbeitszeiten und ein hybrides Arbeitsmodell, das zu Deinem Leben passt. * Ein motiviertes, innovatives Team, das auf Augenhöhe zusammenarbeitet und gemeinsam Erfolge feiert. * Raum für Deine fachliche und persönliche Weiterentwicklung mit internen und externen Lernmöglichkeiten. * Eine offene Unternehmenskultur, in der Deine Ideen geschätzt werden und Du viel Gestaltungsfreiraum hast. * Umfassende Gesundheitsangebote mit moderner Arbeitsmedizin und einer Rundum-Mitgliedschaft bei haelsi. * Einen täglichen Essenszuschuss pro Bürotag in Form von Edenred Restaurant-Gutscheinen. * Gemeinsame Aktivitäten und regelmäßige Events, die für Abwechslung und Spaß sorgen. Du erhältst für die Position ein jährliches Vollzeit-KV-Mindestbruttogehalt ab € 35.658. Die Bereitschaft zur Überzahlung, um Deine Qualifikationen und Erfahrungen zu honorieren, ist für uns selbstverständlich. Wir freuen uns auf Deine Bewerbung mit einem aussagekräftigen Lebenslauf. Bitte lass uns im Anschreiben Deine zeitliche Verfügbarkeit und Deine Gehaltsvorstellung wissen.

Spare Parts & Logistics Coordinator

Koenigsegg Automotive AB

Koenigsegg is now looking for a Spare Parts & Logistics Coordinator! In this role, you will be responsible for supporting the spare parts supply and daily logistics flow. You will work closely with warehouse, operations, workshops and other departments to make sure parts are available when needed and that issues are handled quickly and efficiently. You will take an active role in solving day-to-day challenges, improving data quality and supporting long-term development within spare parts and logistics. Work tasks Handle daily questions related to parts and assemblies Investigate issues and challenges together with engineering and purchasing Support coordinators, warehouse and other departments with part-related topics Create packaging instructions for the warehouse Help identify and sort missing or “lost” parts Add and update parts and information in our systems (Monitor) Improve data quality for older parts Support spare parts projects (as member or lead when needed) Follow up on shipments (customs issues, delays, transport problems) Handle goods reception and manage related storage areas Pick urgent parts directly from warehouse according to process Support operations with tickets and claims from dealers Requirements Relevant technical education and/or experience in a similar role Experience with parts sourcing, warehousing and parts handling Familiar with ERP systems and MS Office Good communication skills in English and Swedish (written and spoken) Experience within customer support or aftermarket is a plus Truck license is a plus We will review applications continuously, so don’t wait to apply! Koenigsegg is most known for building some of the fastest cars in the world; with almost all of our megacar technologies that are patented and made in-house by our almost 750 world-class technicians, engineers, sourcing experts, production craftsmen, and communicators. What we’ve created is a unique proving ground of engineering creativity that makes use of our breakthrough megacar development and legacy to push the boundaries of sustainable mobility technology. So, what’s next? We are on a universe-denting mission to develop the next generation of breakthrough tech and products. We are looking for outstanding, impactful, and authentic individuals to grow with us. Our ambitions are inspiring but will push the limits of what is possible – requiring one to work efficiently amid our cross-functional teams to execute at high-quality levels. The goal is clear: innovate and transform.

Customer Support & Office Coordinator

Storykit AB

Customer Support & Office Coordinator Help customers succeed and make Storykit an amazing place to work. Join us and be the engine behind both customer happiness and office experience. At Storykit, we believe great content should never go unseen. Too many overworked marketing and communications teams create brilliant content that disappears after one post. We are here to solve that. We are a tech-enabled content partner that help B2B companies succeed with their continuous communication. We are not an agency, we are not only a tool - we combine the two worlds into a unique offering. Now, we’re looking for someone who’s not just passionate about helping customers - but also about creating a great workplace experience. This is a unique role where customer support meets office coordination and management support. You’ll be at the centre of everything - helping our users succeed while making sure our office runs smoothly and feels like a place people genuinely enjoy being in. Why this role is different This isn’t a typical support role where you just answer tickets. You’ll be: The go-to person for both customers, colleagues and management The one who keeps things running - whether it's solving a customer issue, fixing a messy subscription, quality checking the output of an AI agent or making sure the office just works A key contributor to the energy, structure, and vibe of Storykit If you like variety, ownership, and being where things happen - this is for you. What you’ll doCustomer Support Support customers via email, chat, and other channels Help users understand and navigate our tool and solve issues quickly and effectively Manage activation and deactivation of subscriptions and user accounts Keep Intercom updated with tickets, documentation, and insights Improve and maintain support content, chatbot answers and support articles Collaborate with product and engineering to solve complex issues and share feedback Office & Operations Take ownership of the daily office experience and company events Make sure the office is a place people love coming to - every day Manage office vendors (cleaning, food, supplies, etc.) Handle hardware logistics (onboarding/offboarding, distribution, collection) Manage access to the office and system (badges, keys, the traveling portal, phone subscriptions etc.) Management Support Support management with administrative and operational tasks Run multiple AI agents and quality check the output Help coordinate internal processes and logistics Jump in where needed to keep things running smoothly What we’re looking for A service-minded person who genuinely enjoys helping others Positive energy - you make things better just by being there Organized and proactive - you see what needs to be done and do it Strong communicator, both written and verbal Comfortable handling multiple things at once in a fast-paced environment Experience in customer support or service (SaaS is a plus) Fluent in English; Swedish/Scandinavian is a plus Why join Storykit? Be part of a fast-growing AI company shaping the future of communication Work in a fun, ambitious, and supportive team A role with real impact across the entire company 30 days vacation, pension, wellness allowance, and more At Storykit, you’ll be in an open-minded environment where responsibility starts on day one. If you want to make a real difference—for both customers and colleagues—this is where you belong. This role is based on-site, with typical working hours from 08:30 to 17:00. To help us place the right people in the right role, we believe in science-based and fair assessment methods. Therefore, as part of our recruitment process, we use assessments to help us increase our hiring success by identifying the candidates that are most likely to thrive and be successful in the role. Apply today and let’s Storykit it together!