Workplace Experience Ambassador

“Do what you do so well that they will want to see it again and bring their friends” (Walt Disney). What do you feel when you read this sentence? Inspired? Hopeful? Eager to make a difference? We hope so, because here’s a unique chance for you to impact the business by leading experiences so well, that people will want to see it again, and bring new colleagues to the site of the future. JOB OVERVIEW You are always willing to go the extra mile, with a positive ‘can-do’ attitude! You are a well-organized individual with an eye for detail and have a confident and sociable personality allowing you to develop strong rapport with colleagues and guests and make recommendations. The Receptionist is the initial point of contact for colleagues and guests at our customer’s site, acting as the “face” of our client. This role is responsible for delivering an incredible welcoming experience in our reception area making each encounter fun, exciting and personal. They consistently deliver high-caliber customer service. DUTIES & RESPONSIBILITIES * Provides a gracious arrival experience for all colleagues and guests, ensuring they feel welcome and their needs are taken care of in a fun, friendly and professional manner at all times * Delivers world-class experiences that will leave a lasting, positive first impression * Caters for the needs of colleagues and visitors while demonstrating genuine care * Ensures a seamless experience through the use of technology to support visitor registration, meeting room bookings, guest arrival, special requests and any other needs a colleague may have throughout their day * Develops relationships through personalized encounters and proactive assistance * Advises colleagues and guests by maintaining employee and department directories, giving instructions and making warm connections * Maintains safe and clean reception area by complying with procedures, rules and regulations * Captures individual preferences of colleagues and guests for future visits and thinks creatively of ways to accommodate any special requests * Develops relationships with colleagues and proactively gathers information on their needs to identify customer and SPS services that ensure total satisfaction * Proactively communicates with the Workplace Experience team and other service groups to ensure a “one-team” ethos QUALIFICATIONS & EDUCATION REQUIREMENTS * High School Diploma (or equivalent) * 1-3 years of customer service experience in reception/hospitality/retail * Proven track record of providing stellar support to customers * Great telephone skills and verbal communication * Proven ability to function successfully within a strong team environment * Strong computer proficiency skills (Word, Excel, PowerPoint) * Good interpersonal skills * Can effectively communicate and relate to all levels within and outside the organization * Creates and builds positive and productive relationships PHYSICAL DEMANDS * Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs. * Ability to walk, bend, kneel, stand and/or sit for an extended period of time * Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc) * Ability to lift or move 40 lbs. or greater frequently OTHER DUTIES This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation:  The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $22—$23 USD WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. * We Recognize Talent: We offer a variety of recognition programs for all levels of employees. * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. ---------------------------------------------------------------------------------------------------------------------------------- About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. ---------------------------------------------------------------------------------------------------------------------------------- At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement [https://www.spsglobal.com/en/data-privacy-other] Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.

POSITION SUMMARY: Democracy Forward Foundation ("Democracy Forward") seeks a highly collaborative, strategic, and experienced Senior Attorney to join its Democracy 2025 team. Democracy 2025 serves as Democracy Forward's infrastructure to support and strengthen the pro-democracy legal movement by coordinating legal analysis, strategic planning, coalition support, and rapid response efforts to emerging threats to democratic governance. The Senior Attorney will play a leadership role in advancing Democracy 2025's efforts to monitor, analyze, and respond to abuses of government power, increasing authoritarianism, threats to civil rights, and the politicization of government institutions. This position sits at the intersection of legal strategy, coalition leadership, legal analysis, and movement infrastructure, serving as a key resource for Democracy Forward and its extensive network of partner organizations. The ideal candidate will bring 5-7+ years of legal experience, exceptional judgment, strong legal, analytical, and writing skills, and demonstrated success managing complex projects and relationships across diverse stakeholders. The Senior Attorney will help shape strategic priorities, help lead issue-area workstreams, produce sophisticated legal analysis, and serve as a trusted advisor to coalition partners and internal teams. This position is full-time. Democracy Forward's office is located in Washington, DC, and employees are expected to be in the office an average of two days per week. While candidates in the DC area are preferred, exceptional fully remote candidates will also be considered. Occasional travel, including to conferences, convenings, and partner meetings, is expected. The Senior Attorney will report to the Deputy Director of Democracy 2025 and work closely with the Democracy 2025 Director, colleagues across Democracy Forward, and partners throughout the pro-democracy legal movement. KEY RESPONSIBILITIES: Below are the key areas of responsibility for this role. The specifics of each responsibility may vary based on the needs of the organization and department. Strategic Legal Research & Analysis  * Lead legal research and analysis on emerging threats to democratic governance, including abuses of government power, weaponization of government institutions, threats to civil society, attacks on civil rights, politicized investigations and enforcement actions, agency leadership issues, and related constitutional and administrative law matters. * Support systems for tracking litigation, legal developments, administrative actions, and emerging trends affecting democratic governance and civil rights. * Produce high-quality written work product, including legal memoranda, issue-area guides, litigation analyses, strategic assessments, briefing materials, and public-facing resources. * Translate complex legal developments into clear, actionable guidance for diverse audiences, including coalition partners, advocates, policymakers, communications teams, and the public. Coalition Leadership & Partner Engagement * Lead and support Democracy 2025 working groups and cross-organizational initiatives focused on responding to anti-democratic threats and protecting democratic institutions. * Build and maintain strong relationships with partner organizations, legal advocates, policy experts, and movement stakeholders across the Democracy 2025 network. * Convene and facilitate meetings, strategy discussions, trainings, and briefings with coalition partners and internal stakeholders. * Regularly brief coalition partners and Democracy Forward staff on significant legal, policy, and litigation developments. * Identify opportunities for collaboration and alignment across partner organizations and issue areas. * Represent Democracy 2025 in external meetings, conferences, convenings, and public-facing engagements, as appropriate. Cross-Functional Collaboration & Organizational Leadership * Partner closely with litigation, policy, communications, research, and campaign teams to ensure coordinated responses to emerging threats and opportunities. * Contribute to organizational planning, priority-setting, and cross-departmental initiatives. * Support the development of strategic goals, work plans, and coalition engagement strategies. * Mentor and provide guidance to junior staff, fellows, interns, or project teams as appropriate. * Foster a collaborative, inclusive, and mission-driven team culture. Note: This position is not a litigation role. QUALIFICATIONS: We recognize that strong candidates may not meet 100% of the qualifications listed. If you believe you can contribute meaningfully to our team, we encourage you to apply. Required  * J.D. required and active bar admission, or ability to become admitted to the appropriate bar. * 5-7+ years of legal experience, including experience in government, nonprofit advocacy, litigation, policy, congressional, regulatory, or related legal settings. * Knowledge of and demonstrated interest in democratic governance, constitutional law, administrative law, civil rights, government accountability, abuses of government power, or related subject areas. * Actively seeks feedback from peers and stakeholders, thoughtfully incorporates that feedback into their work, and uses it as an opportunity for continuous improvement. * Exceptional legal research, analytical, writing, and strategic thinking skills. * Demonstrated ability to assess complex legal and policy developments and translate them into actionable guidance for varied audiences. * Experience managing complex projects and multiple workstreams in a fast-paced and evolving environment. * Strong relationship-building, coalition management, and stakeholder engagement skills. * Excellent verbal communication and presentation skills, including experience briefing senior leaders, partners, or external stakeholders. * Proven ability to collaborate effectively across teams and functions within complex organizations. * Sound judgment, discretion, and professionalism in managing sensitive issues and partner relationships. * Commitment to Democracy Forward's mission and to fostering an equitable, inclusive, and collaborative workplace culture. Preferred  * Experience supporting coalitions or multi-organizational initiatives. * Experience working in a nonprofit, advocacy, policy, government, or mission-driven organization. * Familiarity with litigation tracking tools, legal databases, Airtable, CourtListener, PACER, or similar platforms. * Familiarity with Democracy 2025 partner organizations and the broader pro-democracy legal ecosystem. WORK ENVIRONMENT & PHYSICAL DEMANDS: * This role may require occasional travel for team retreats, conferences, or organizational meetings. * This role may involve sitting for extended periods and working on a computer. Reasonable accommodations will be provided as needed. The salary range for this position is $145,000 - $170,000 plus excellent benefits. Compensation is commensurate with experience. Democracy Forward Foundation is an equal opportunity employer. We value a diverse workforce and an inclusive culture. We encourage applications from all qualified individuals. We strongly encourage people of color; LGBTQIA+ people; women; people with disabilities; and veterans to apply. Please note that all lawyer positions require a law degree and active membership in the bar of a state or the District of Columbia.  Not sure you meet all of our qualifications? Research shows that men apply for jobs when they meet an average of 60% of the criteria. Yet women and other people who are systematically marginalized tend to only apply if they meet every requirement.  If you believe that you could excel in this role, we encourage you to apply. We are dedicated to considering a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you are new to mission-based legal and policy work, returning to work after a gap in employment, or simply looking to transition or take the next step in your career path, we welcome the opportunity to have you on our radar.  Please include in your cover letter the nature of your interest in legal and policy work promoting democracy and progress and what you hope to bring to our team and the role for which you are applying.  Democracy Forward is committed to providing equal employment opportunities for all, including those with disabilities. If you require a reasonable accommodation to complete this application, interview, or otherwise participate in the hiring process, please direct your inquiries to recruiting@democracyforward.org [recruiting@democracyforward.org] or 833-391-4732.