Room Attendant (all genders)

Sumup

About SumUp We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.  Team Description The Lending team offers a fair, easy, timely, and financially relevant lending experience to small merchants. Empower small business owners to manage their financing independently of the stage of their business, either funding their growth, managing their cash flow, or covering their operational costs. Enable capital to be available to our merchants and consumers, always and everywhere. We are looking for our new Senior Engineer for our team responsible for developing and maintaining the backend two important pieces of our products: Risk Assessment and Dunning & Collection. This includes designing, implementing, and testing new features, as well as improving the performance and scalability of existing ones. What you’ll do * The goal is to improve the functionality and user experience of SumUp's lending platform and to ensure that it meets the needs of our merchants. * Design and develop Risk Assessment and Dunning & Collection micro-services, considering differences between markets; * Improve the performance and scalability of the systems; * Design and develop integration with external partners to enable growth. * Contribute to the development of a high-performing team. You’ll be great for this role if * More than 4 years of experience as a Software Engineer * Experience with Golang or other OOP languages such as Java, Kotlin, Python, etc.  * Experience in creating and maintaining simple components in React. * Experience with RESTful API design and development. * Experience with Git and Git workflows. * Experience with SQL and NoSQL databases, such as PostgreSQL It will be an awesome add * Good English communication skills to engage in technical refinements with an international team * Experience in a fintech/startup environment Why you should join SumUp * Opportunity to work with a truly global, multicultural team (we are 3000+ people from 93 countries, spread across 4 continents). * Learning & development budget for attending conferences and external training * Competitive salary package and virtual stock option program * Office relaxation activities such as yoga and massages regular brunches, football events, and office parties * 23 days paid vacation days * Additional health insurance and Multisport card * Restaurant ticket * An amazing team and work environment that works with passion and purpose to achieve incredible results SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. SumUp will not accept unsolicited resumes from any source other than directly from a candidate Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Sumup

Customer Support Agent - German Speaker (Berlin based, onsite) SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in 2012, we’re the trusted partner of over 4 million merchants in 37 markets worldwide, providing simple and affordable tools that enable them to manage payments, business finances and customer relationships.  As a Customer Support Agent for the German market, you will be the voice of our company.    What you’ll be doing in this position * Supporting our German-speaking customers by phone, email, chat and social media channels * Supporting our merchants for all questions and inquiries about our POS solution * You actively work on the optimization of all processes related to our customers, to constantly increase the happiness of our merchants   You’ll be great for this position if you have * Multi-tasking skills * Excellent verbal and written communication (German and English) * Problem solving attitude * Experience with CRM systems * Demonstrated ability to work in team and also independently   Why you should join SumUp:   🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup 🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education 🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp 🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team #SumUpOps This job is on-site.   About SumUp   We believe in the everyday hero. Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.  SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. SumUp will not accept unsolicited resumes from any source other than directly from a candidate. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

SPS

The Client Services Supervisor will manage multiple reception and mailroom sites (Business Service Centers).  The position is responsible for daily service delivery, employee management, overall customer satisfaction, and strict adherence to all SPS policies. The CSS will act as the primary daily client contact in correlation with the Client Service Manager. While overseeing the staff onsite for all supervisory functions required.  People management includes: * Extremely good attendance and punctuality on-site is essential for this role. * Ensuring scheduling of staff is accurate and meets clients' needs * Ensuring sites are up and running per the service level agreement with our client, Amazon * In-depth understanding of staff's standard operating procedures * Light training/coaching of staff * Consistent and professional verbal and written communication * Precise and concise communications to staff and manager * Professional development and performance discussions with staff * Regularly attend meetings and taking on projects to expand and improve the quality of operations * Reporting all escalations out of scope to the client service manager Competencies:  * Results-oriented.  * Driven by client satisfaction.  * Strong integrity, solid business ethics.  * Excellent presentation and interpersonal skills.  * Excellent English written and oral communication skills.  * Expert in customer service skills, professional attitude and appearance.  * Good organizational skills.  Qualifications and Education Requirements:  * High School Diploma (or equivalent) required. Bachelor’s Degree or higher preferred.  * Minimum of 3+ years of experience in high level relationship building and operational management.  * Previous management/ supervisor experience overseeing 5-10 employees.  * Ability to build business relationships and interact effectively with “C” level executives.  * Solid understanding of selling skills.  * Exceptional computer skills.  * Industry related experience a plus.  * Driven by client satisfaction, with proven track record of diplomacy and ownership.  * Strong integrity, solid business ethics.  * Strong team approach to account management.    Physical Demands:  * Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.  * Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.  * Manual dexterity required for operating office machinery (phone, copy machines, binding equipment, etc.).  * Physically able to talk on the phone and input data simultaneously.  * Ability to lift or move 40 lbs. or greater frequently.  * Specific vision abilities required by this job include close vision, distance vision, ability to adjust focus and ability to match or may include detection of differences between colors, including shades of color and brightness.  Travel: Some local travel is required for this position. Approximately up to 25%.  Other Duties:  This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.  Compensation:  The expected compensation is an estimate, and the final offer will depend on skills, experience, and other job-related factors. Use of Artificial Intelligence (AI): No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. Our company uses the Greenhouse applicant tracking system, which does not apply AI in these parts of the hiring process. Vacancy Status: This posting is for an existing vacancy. Pay Range $28.88—$30 USD WHAT WE OFFER * Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities! * Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do! * We Recognize Talent: We offer a variety of recognition programs for all levels of employees! * Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off. * Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation (Artificial Intelligence & Robotic Process Automation) in more than 22 countries across the globe. In North America, our services include Mailroom Management (both physical and digital), Office Services such as Reception, Lobby Concierge and Conference Room Management in addition to Document Processing Services utilizing leading edge technologies. Our clients today are companies in sectors such as banking, insurance, legal, higher education, advertising and other professional services, including many Fortune 500 companies. SPS is committed to delivering high caliber outsourcing experience to our clients and offering our employees challenging and exciting career opportunities throughout the North America region and globally. SPS is committed to investing in the professional development of our employees and offers competitive comprehensive benefits and diverse development training programs that lead to building careers. At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity. SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law. Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool. To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time. To view our privacy policy, click on the link below: Data Privacy Statement Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.