Customer Support Agent- DE

Reddit

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. We're looking for an experienced seller to join our Large Customer Sales team. As a Senior Client Partner, you will be responsible for forming relationships with key brands and agencies while ensuring they meet their business objectives using Reddit's advertising suite. This role is required to be based out of Berlin and/or Hamburg. Responsibilities: * Proactively manage and deepen relationships with existing advertising partners, both with agencies and directly with clients to drive year-over-year revenue growth * Proactively construct upfront and joint business plans with top clients * Establish mutually beneficial relationships with new clients, educating them on Reddit and the Reddit ads platform * Leverage agency and client direct relationships to identify new buyers of Reddit advertising products * Leverage data from internal and external sources to inform client strategies and pitch proposals * Consistently meet deadlines for all projects, ensuring that clients receive the highest level of customer service * Act as an internal lead by actively volunteering in team meetings and Reddit special projects * Own client meetings from agenda to final presentation, instilling confidence and setting all interactions up for success by appropriately setting client expectations, identifying outcomes, and communicating clear next steps * Act as the primary point of contact for clients to communicate major platform updates, releases, changes, and/or opportunities that will deepen or expand the relationship * Provide strategic, proactive, and consultative advice to clients in order to uplevel and grow the relationship * Persistently explore and uncover the needs of your clients, leveraging deep product knowledge to align their goals with new and unique opportunities on the platform * Collaborate with Account Management and Ad Operations to meet and exceed clients’ marketing goals * Shape Reddit’s ads product roadmap by aggregating and sharing client feedback and campaign metrics with cross-functional stakeholders * Provide thought leadership and act as a Reddit evangelist with partners and at industry events * Share your industry, client, and product expertise by mentoring and training other team members * Collaborate closely with other Client Partners and Account Managers to craft a cohesive strategy across shared accounts * Build and leverage deep internal relationships, both within your direct team and cross-functionally, working together to deliver on client and business goals Required Qualifications:    * 8-12 years of experience in digital media with at least 3-7 years of experience in sales * Experience owning partnerships with complex enterprise organizations * Proven experience managing relationships up through C-level executives * Deep ads industry expertise within relevant verticals, product types, and/or measurement solutions * Deep existing relationships within the agency and client direct space * Subject matter expertise in the social media landscape and native advertising * Experience building and executing long-term account growth strategies * Demonstrated top-performer achievement against sales targets * Ability to lead special projects * BA / BS degree or equivalent work experience Benefits: * Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support * Family Planning Support * Gender-Affirming Care * Mental Health & Coaching Benefits * 100% employer-funded retirement savings plan * Risk Benefits * Flexible Vacation & Paid Volunteer Time Off * Generous Paid Parental Leave #LI-Hybrid   In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Sumup

CUSTOMER SUPPORT AGENT — GERMAN MARKET  Location: On-site in our vibrant Barcelona HQ   At SumUp, we’re on a mission to empower small businesses around the world — helping them get paid, run their business, and thrive. We believe that everyone should be able to build a business they love, and we’re creating simple, intuitive tools that make that possible. As part of our international Customer Support Team, you’ll be the voice of SumUp for our German speaking merchants, helping entrepreneurs solve problems, grow their businesses, and make their lives a little easier every day. This is more than a support role — it’s an opportunity to make a real impact, develop your skills in fintech and customer experience, and grow within one of Europe’s most dynamic tech companies.   💡 WHAT YOU’LL DO * Be the first point of contact for our German merchants — helping them succeed with empathy, patience, and a problem-solving mindset. * Manage, prioritize, and resolve customer requests efficiently through calls, emails, and chats. * Deliver a best-in-class customer experience across a range of topics (Banking, Invoicing, CNP, and more). * Collaborate closely with internal teams to ensure smooth resolutions and constant process improvement. * Continuously learn about our products and services to provide accurate, up-to-date support. 🌟 YOU’LL THRIVE IN THIS ROLE IF YOU ARE... * Fluent in German and English (C1 or above) — communication is your superpower. * Passionate about helping people and solving problems. * Curious and eager to learn — whether it’s new tools, fintech trends, or customer engagement strategies. * Comfortable working in a fast-paced, international environment where every day brings something new. * Excited to join an office-first culture in Barcelona, where collaboration and growth go hand in hand. * Flexible with a rotating schedule and open to new challenges.   💼 WHY YOU SHOULD JOIN SUMUP At SumUp, you’ll be part of a company that’s growing fast — and so will you. We’ll give you the tools, training, and community to build your career in tech and customer experience from day one. Here’s what we offer: * 🌎 Work with talented SumUppers across the globe on fintech products used by millions of businesses worldwide. * 📚 A dedicated €2,000 annual learning & development budget — invest in courses, conferences, or certifications that excite you. * 🌈 A culture that celebrates diversity, inclusion, and belonging — we want you to bring your whole self to work. * 🥗 Meal vouchers and perks to make your everyday life easier. * 🔄 30-day sabbatical after 3 years at SumUp — time to recharge, travel, or pursue a personal goal. * 💸 Referral bonuses — bring great people with you on the journey!   🚀 READY TO MAKE AN IMPACT? If you’re looking for a role where you can grow, learn, and help small businesses succeed — we’d love to hear from you. Join us, and let’s shape the future of fintech together. 💙   About SumUp We believe in the everyday hero. Small business owners are at the heart of all we do, so we create powerful, easy-to-use financial solutions to help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our diverse teams across Europe, South America and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.  SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. SumUp will not accept unsolicited resumes from any source other than directly from a candidate. Job Application Tip We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.

Bethard Group Ltd

Contract Type: Indefinite Job description Bethard.com was founded in 2012 and consists of a team of passionate individuals with a vision to create and promote extraordinary iGaming brands. Bethard.com offers online casino and sports betting through several brands and employs staff from various countries. We are currently looking for a Swedish Speaking Customer Support Agent who will fit in our fantastic dream team. Responsibilities . Interact with customers; assisting them and providing a welcoming and pleasant experience via live chat, e-mail and telephone. . Work closely together with the payments team . Work within the Bethard.com team, support colleagues and contribute to an awesome working Atmosphere. Requirements: . Exemplary and responsible team player . Strong sense of initiative . Excellent written and verbal Swedish communication skills . Can work well under pressure . Excellent Computer literacy skills, especially in web-based applications . An interest in iGaming or a willingness to learn . Customer Service focused Training provided Yes Any assistance with accommodation/relocation No Any other benefits At Bethard.com, we are on an infinite journey, where our goal is to create an outstanding workplace. We believe in releasing the talent and creativity in every person who works with us. Our bright office is in the heart of Malta's amusement area with plenty of cafés and restaurants to choose from and offers a modern, relaxed and welcoming environment. Naturally, we offer private life and health insurance, health benefits and family friendly company policies. Welcome! Salary Eur25,000 yearly How will the interviews be held Online - Microsoft Teams To apply CVs and a covering email are to be sent by email to eures.recruitment.jobsplus@gov.mt and should be written in English. Please quote the vacancy name and number in your email.