Team Leader - Order Fulfilment

Butternut Box

Role: Fulfilment Team Leader Career Step Level: Step level 3 Location: Blyth, Worksop This is an on-site shift-based role, based in Blyth, Worksop. Hours: We are pleased to say, this is a full-time permanent contract, you will be working a rolling average of 41 hours per week working on a shift rotation of days and some weekend working. The working shifts days consisting of 7am to 7pm.  📣A bit about the role We have an exciting opportunity for a high-calibre Fulfilment Team Leader to join our Butternut Box site in Blyth. As Team Leader, you’ll play a key role in helping the fulfilment operation run smoothly, making sure orders are delivered on time and in full to our customers whilst maintaining high standards across service delivery and, of course, our squad. Reporting to the Fulfilment Manager, you’ll be part of a fast-paced, state-of-the-art 120,000 Square foot Fulfilment facility. You’ll work closely with teams across Production, Warehouse, Technical and Engineering as well as third-party contractors and suppliers. It’s an exciting time to join the business with big plans for growth and expansion across Europe, where your leadership will help shape performance, develop and engage your team, and contribute to the next chapter of our Butternut story.   A bit more detail In this role, you can expect to… * Take ownership of the timely fulfilment of high-quality customer orders, ensuring service and quality standards are met. * Lead and engage the fulfilment team to achieve key operational metrics, including quality, packing accuracy, and packing rates. * Champion team performance and drive improvements in a supportive way to help deliver both growth and accuracy. * Lead continuous improvement and problem-solving initiatives that contribute to efficiencies and savings across the department and wider business. * Plan daily activities effectively so our squad is well briefed and able to meet customer demand efficiently. * Work closely with Engineering, Technical, Production, and Warehousing to ensure a safe and collaborative working environment.   🔎 A bit about you * Experience in a Team Manager or Leader role in a high-speed, high-volume operational environment, and responds effectively to changing priorities of an FMCG company. * Ideally, experience in manufacturing or production leadership roles * Excellent communication and organisational skills, with the ability to communicate clearly and effectively with squad members and key stakeholders. * Leads by example and is committed to developing others, offering approachable day-to-day support and has a passion for building engagement and celebrating key milestones. * Experience in leading process and system improvements to support operational performance and cost. * Motivated by being part of a business focused on health and happiness for dogs and their humans.   🐶  A bit about Butternut Delivering on our promise of "Fresh food, Happy dogs" requires operational excellence at every step. Our Doncaster site, made up of Rudie’s Kitchen (manufacturing) and Ace’s Pantry (Order Fulfilment and Warehouse) are where our meals are gently cooked, and then packed with care for our customers, through the people who manage our flow, quality, and distribution. We are moving beyond the scale-up phase of the operation to a place where excellence happens every day. To do this, we need forward-thinking individuals who see the big picture and want to play a hands-on role in a complex, fast-moving operation. If you believe dogs deserve better and you have the drive to help us deliver it, we want to hear from you.   🥳What's In It For You?🥳 * Enjoy 257.5 hours of holiday per year (equivalent to 33 days holiday) * Plus an extra day for each year of service (up to 5 days). * 39 hours of pre-booked paws days to support good wellbeing and self-care.* (equivalent to 5 days) * Enrollment into our EAP “Telus” offering free financial planning, counselling, mental health support and more * Unlock a £500 annual budget for personal learning and development. * Enhanced parental leave * Get discounted Private Medical Insurance with Axa Healthcare. * Discounted Gym membership with “MyGymDiscounts” helping you stay fit and healthy * Satisfy your taste buds with subsidised food from a variety of street food vans, and of course, pay day pizza! * Treat your furry friend with an employee discount on Butternut Box. * Electric car charging is available on site. * Team socials & events * Prepare for adorable office dog overload—meet Cleo, Otto, Cali, Ronnie, Harvey, Ralph, and many more! 💡 Important things to note: * There is no closing date for this role. However, we normally experience a high volume of applications so if you are interested we suggest applying as soon as possible. * We’re a small (but mighty!) recruitment team. We aim to respond to everyone personally, but if we’re flooded with brilliant applications, we may need to close the role early. We appreciate your patience while we review applications.  * For this specific role, we’re unable to offer visa sponsorship, so you’ll need the right to work in the UK. * You might know this role as Warehouse Team Leader, Operations Team Leader, Distribution Team Lead, Logistics Team Leader, Shift Supervisor, Packing Team Leader, Despatch Team Leader, Area Manager but in Butternut box we refer to this role as a fulfilment team leader ❗️We believe in a seat at the table for everyone.  Butternut Box is an equal opportunity employer. We believe that to make the best food for all dogs, we need a team that represents all humans. We celebrate different nationalities, backgrounds, experiences and perspectives. We are specifically committed to increasing representation from underrepresented groups. We want a strong, diverse team built from different identities and lived experiences. We’re not perfect, but we are dedicated to the ongoing work of building an inclusive, supportive place where you can do the best work of your career.

Butternut Box

Role: Team Leader Career Step Level: Step level 3 Location: Blyth, Worksop   📣A bit about the role Do you have the passion and desire to constantly strive for better? Have genuine care for dogs, their humans and our team (squad members), want to create a best in class customer experience and all whilst making it a great place to work. Then this is the job for you! As a Production Team Leader, you will lead a team to deliver our production plan to feed our happy and healthy dogs. Doing this whilst driving high team performance, embracing all aspects of the culture and functional requirements, making continuous improvements and elevating us to the next level. Reporting into the Shift Operations Manager, you’ll support the daily operations and ensure our dogs are provided with the very best human-quality meals. A bit more detail Operational Requirements  * Accountable for our health and safety standards on shift, the upkeep and delivery through conducting daily Health and Safety audits with your Squad members, raising corrective actions to any nasties you may find and owning the resolution. * Be competent in completing thorough Accident Investigations through root cause analysis and completing near-miss reports. Ensuring that corrective actions are raised and closed out in a timely manner.  * Review training and development of staff through all areas of the kitchen by ensuring that Squad members are trained against relevant SOPs and other required training and documentation. * Ensure that labour is managed effectively to ensure production can be maintained through the management of holidays and absences. Proactively managing and identifying issues. * Quality & hygiene standards are increasingly important to us, so we ensure that GMP standards are maintained at all times. As well as verification of IMS checks from the cooking of our products to the cleaning of all our equipment.  * Provide supervision, support and leadership to the Production team in pursuit of key operational metrics of quality, output and waste. Ensuring that you are reactive in times of deviations from the agreed targets. * Have had some experience in leading continuous improvements and problem-solving initiatives, which contribute to savings within the department/company. Communication & Partnership * Be able to communicate clearly and effectively with the SLT team when needed, particularly in times when the Shift Operations Manager may be away from the business.  * Ensure daily handovers between departments are completed - ensuring the relevant detail is captured so each shift oncoming is a success.  * Work closely with the procurement and planning team to ensure meal output meets sales demand. * Work well with multiple functional teams, including People, Engineering, Technical, Warehouse and Order fulfilment to drive well thought-out and cohesive plans Our Culture & Values  * Understanding that squad member engagement drives operational excellence and People Leaders play a crucial role in making Butternut Box the best place they’ve ever worked. * Be present in the Kitchen, ensuring you are available to proactively support the team, help find solutions and take action to change.  * Messages and key communications are delivered to the teams and key stakeholders in a timely and accurate manner. You’ll have an excellent awareness of how your communication style impacts others, and you’ll tailor this to your audience.  * Confidently undertake meaningful and regular 1:1’s with Squad members, ensuring they feel heard and that their feedback is important to you. You’ll consider their career aspirations, skills and background and tailor your style to their needs. 🔎 A bit about you * Strong production background in an FMCG manufacturing environment * Experience in a high-speed volume manufacturing environment * Leadership experience with a broad working knowledge of relevant safety legislation * Pragmatic, adaptable, resilient and humble * Well-practised planning, organisation and scheduling skills * Someone who loves the pace and excitement of FMCG manufacturing * Hungry for a challenge and keen to build something from the ground up * Easily approachable with good interpersonal skills, with creative thinking and analytical skills * Drives for results, action-oriented, problem-solving, and priority setting * Loves dogs (naturally)   🐶  A bit about Butternut Delivering on our promise of "Fresh food, Happy dogs" requires operational excellence at every step. Our Doncaster site, made up of Rudie’s Kitchen (manufacturing) and Ace’s Pantry (Order Fulfilment and Warehouse) are where our meals are gently cooked, and then packed with care for our customers, through the people who manage our flow, quality, and distribution. We are moving beyond the scale-up phase of the operation to a place where excellence happens every day. To do this, we need forward-thinking individuals who see the big picture and want to play a hands-on role in a complex, fast-moving operation. If you believe dogs deserve better and you have the drive to help us deliver it, we want to hear from you.   🥳What's In It For You?🥳 * Enjoy 257.5 hours of holiday per year, plus an extra 8 hours for each year of service (up to 40 hours).* * 39 hours of pre-booked paws days to support good wellbeing and self-care.* * Enrollment into our EAP Telus offering free financial planning, counselling, mental health support and more * Unlock a £500 annual budget for personal learning and development. * Get discounted Private Medical Insurance and dental cover. * Discounted Gym membership with “MyGymDiscounts” helping you stay fit and healthy * Satisfy your taste buds with subsidised food from a variety of street food vans, and of course, pay day pizza! * Butternut branded uniform provided (fleece, footwear, hi-vis) * Enrolment into the company pension scheme and sick pay * Enhanced parental leave * Get discounted Private Medical Insurance with Aka Healthcare. * Private showers, changing facilities and dedicated locker space * Treat your furry friend with an employee discount on Butternut Box. * Comfy, bright and airy kitchen space with lunch making facilities and large screen TVs * Free tea, coffee, and fruit (and pay day pizzas) * Opportunity to grow, develop and learn with internal training programmes * Be part of an energetic and high performing team * Team socials & events * Refer a friend bonus of up to £500 * Say goodbye to parking woes with free parking and electric car charging. ‼️  A few things to note * There is no closing date for this role. However, we normally experience a high volume of applications so if you are interested we suggest applying as soon as possible. * We aim to respond to all applicants personally. Our recruitment team is small so do bear with us. * Butternut Box is an equal opportunity employer and we value diversity and inclusion. We welcome people of different nationalities, backgrounds, experiences, abilities and perspectives. * We're not afraid of putting extra weight on candidates from underrepresented groups. We want strong, diverse teams built from different backgrounds, experiences, and identities. We're ready for the ongoing work that goes into building an inclusive, supportive place for you to do the best work of your career. * You might know this role as a Shift Manager, Production Manager, Team Manager or Assistant Operations Manager, in Butternut Box we call this role a Team Leader * We are not looking for external agency support with this role.

Roland

ROLAND STORE ASSISTANT MANAGER JOB OUTLINE: Based: Roland Showroom on Denmark Street, London Reports to: Roland London Store Manager Hours: Full Time (including weekend work) THE COMPANY: Roland Europe Group Ltd Roland is a world leader in the design, manufacture and distribution of electronic musical instruments including; keyboards & synthesisers, guitar products, electronic percussion kits, digital recording equipment, amplifiers and audio processing devices. You'll be part of a dynamic team, where we believe in kindness, support, acceptance, and hard work and try to provide room for personal development for everyone. At Roland, you will find a friendly, down-to-earth atmosphere. You'll work for a company with global activities, but it doesn't feel corporate. We are always looking for colleagues who have an enthusiastic, positive and driven personality. People who are eager to further develop and challenge themselves. If you also have a passion for Roland, our products or music in general, you might just be our perfect match. THE POSITION: The Roland Store is entirely about creating an exceptional customer experience, maximising sales opportunities and to nurture loyalty and advocacy. * To assist the London Store Manager in maximising the success of the Roland Store in London and the Product Specialists within the store, by assisting in all operational aspects, driving sales, ensuring the Roland Store Customer Journey is being followed with all customers, whilst minimizing costs. * To collaborate with the London Store Manager, European Retail Manager, and the Retail Area Manager, to maximise retail sales within the London Store, from the website as well as from other B2B and B2C channels, in line with agreed plans and growth targets. * To work closely with the London Store manager and REG marketing team, identifying opportunities for new and engaging on-line content that is ‘On Brand’ with Roland. * To assist in the development and manage the database of existing, new, and potential customers, whilst recognising the critical importance of maintaining regular contact with existing customers to provide post sales service such as how they are getting on with recent purchases via Active Campaign and Backstage. * To ensure that the store maintains adequate display and back up stock at all times, to monitor stock levels across all store and third-party warehouse locations, * To oversee the order fulfilment and delivery processes to meet customers’ and the store’s expectations and ensures that shrinkage of stock is avoided at all costs. * To lead by example, manage, motivate, train, develop and measure the performance of all Roland London Store Product Specialists through tailored induction and continuous development training programmes. * Self-motivated to advance personal product knowledge, sales skills and demonstration expertise across all Roland, Boss and DW product categories to build the brand awareness in line with market trends. * To assist the London Store Manager to train and develop each Product Specialist to exceed all retail and operational targets as well as business and personal objectives. * Ensure the London Store and our Retail Product Specialists deliver exceptional standards of store presentation, product knowledge, customer service and organisation to build the Roland brand. * To undertake quality research, business analysis and then construct training and development plans with each of the product specialists within the London Store. * Fully integrated within the culture of the Roland, passionate about the overall Roland, Boss and DW sales across the business, constantly thinking of new ways to innovate and drive traffic to all the London Store. ACCOUNTABILITIES: * Support the Store Manager in driving sales growth, profitability and exceptional customer service standards across the store and online channels. * Lead, coach and motivate the store team to achieve sales targets, deliver outstanding product demonstrations and provide expert product knowledge. * Monitor sales performance, stock levels and store KPIs, taking action to improve results and maximise commercial opportunities. * Assist with recruitment, onboarding, training and ongoing development of Product Specialists through regular coaching, feedback and performance reviews. * Ensure the store is visually merchandised to a high standard, with promotional activity, pricing and product displays maintained in line with company guidelines. * Oversee stock management processes, including deliveries, transfers, stock checks and inventory accuracy, ensuring efficient operational performance. * Build strong working relationships with internal departments and external partners to support business objectives and customer satisfaction. * Handle customer queries and complaints professionally, using feedback to continuously improve the customer experience. * Maintain high standards of communication, organisation, reporting, health & safety and compliance across all store operations. * Act as a role model for company values, operational excellence and continuous improvement within the retail team. EXPERIENCE, SKILLS & QUALIFICATIONS REQUIRED: * Strong analytical and problem-solving skills. * Experience in leading a team. * Excellent organisational and time management skills to handle multiple priorities and to meet deadlines. * Strong attention to detail and accuracy in preforming stock counts, reconciliations and data entry tasks. * Ability to work well under pressure and adapt to changes as they present themselves. * The post includes regular manual handling activities, including moving and repositioning items of varying weights. * Proficiency in using Microsoft Office applications, particularly Excel and Outlook. * The communication skills to comfortably converse, build relationships and interact appropriately with individuals, customers, and the wider Roland/BOSS team team—at all levels. * An interest and knowledge in music and musical equipment, would be a bonus, but is not essential, as we can teach what is required in this role. THE PACKAGE: * Competitive benefits package