Senior Specialist - Operational Excellence Strategy & Transformation

On

In short  Our Talent (HR) team is heavily expanding to support On’s explosive growth, and we are looking for an enthusiastic person to join us as Senior Payroll Specialist in the Talent Operations Team. This role is for someone who has experience in Payroll Operations, ideally in a fast-paced, scale-up and retail environment. The role is ideal for someone who enjoys researching new challenges, appreciates a streamlined and supportive process, and has a passion for innovative solutions. While France & Italy will be your main focus, you will also support other EMEA entities. Your Team: Being part of the Talent team at On means doing things differently, we don’t do things just because they are what “HR does”. We build, grow, enable and empower the team to drive the future of On. The Talent Operations team strives to create and deliver a seamless and positive employee experience at all times. Because this is what matters to us. Because we are On. Mission: * Process and manage the end-to-end payroll cycle in France, Italy, Spain and Portugal, ensuring accuracy and compliance with relevant regulations: * Preparation of payroll input for your external vendors, including regular pay, overtime, bonuses, benefit in kind and applicable deductions * Reviewing the payroll drafts provided by the external vendors, ensuring payroll accuracy in alignment with local payroll regulations * Managing different payroll schedules incl. Retail and ensuring timely salary payments and payslip distribution * Delivering month-end payroll reports to the finance team, reconcile payroll accounts and resolve any discrepancies identified together with Finance * Responsible for enrolling our team members into local benefits, such as health insurance and pension schemes.Address payroll-related inquiries and issues from employees and business leaders in a timely and professional manner * Prepare by law mandatory payroll documents such as Attestation employeur, Certificat de travail and others depending on the country specifics * Collaborate with Talent and Finance teams to ensure seamless integration between payroll, HR & Finance systems * Own the country specific solution for data integration or data feed between On systems (Workday) and external payroll vendor * Communication with authorities, insurances and other benefit providers in respective countries * Collaboration with internal teams such as HR specialists, Business Partners and Total Rewards, to drive forward new initiatives. * Design the payroll process in your respective countries in alignment with internal SOX controls, and contribute to the continuous optimization and automation of existing payroll process and systems * Set up of payroll operations in new markets/entities, in collaboration with regional lead, local HR Specialist and other internal On teams  * Conduct regular audits of payroll records to ensure accuracy and compliance * Responsible for our ESS (equity) and fringe benefits reporting through payroll * Ensure compliance with more complex employment setups, such as cross-border employment or relocation cases * Eagerness to take over more payroll countries, as we open new markets. Your story:  * 4+ years work experience in payroll in France or Italy. Any other country is a plus * Experience in payroll for Retail population for any of the countries of scope is a huge plus * Excellent operational, legislative and best practice payroll knowledge in France or Italy * Excellent stakeholder management, attention to detail, used to handling confidential data, and analytical approach * Experience working with external payroll providers * Excellent excel skills * Fluency in English and at least one other local language. Any other language is a plus

On

IN SHORT: The global Operational Excellence team is looking for a Head of Business Process Excellence to lead our Idea-to-Product domain and Business Architecture team. We are seeking a visionary, data-driven leader to revolutionize our Creation processes. In this role, you will define next-generation digital capabilities - including advanced AI integration- while continuously optimizing our current workflows. You will lead a newly formed team of 5-7, acting as the primary business owner and strategic sparring partner for the Senior Leadership Team to drive operational excellence and chart our digital future. The Head of Business Process Excellence will report to the Senior Director for Operational Excellence, supporting Product Strategy, Innovation, Design, Development and Sourcing teams across Apparel & Accessories (A&A), and Footwear (FTW). YOUR MISSION: * Vision & Roadmap Development: Shape the future of our Idea-to-Product organization by defining and executing a long-term vision for our business processes, workflows, and digital capabilities. Act as the resident expert and visionary for integrating AI opportunities throughout the value chain. * Process Optimization & Digital Twin: Document current workflows and processes to identify optimization potential, while developing the "Northstar" setup for the future way of working across Apparel & Accessories (A&A) and Footwear (FTW). * Tech Partnership & Capability Delivery: Partner closely with the Technology team as the primary business owner and thought partner to design, gather requirements and align advanced business capabilities with strategic goals. * Operational Leadership & Decision Making: Act as the primary spokesperson for operational teams, taking critical trade-off decisions, managing the user base, and heading up a dedicated team covering the Idea-to-Product domain. * Business Architecture: Lead the business architecture team, taking end-to-end responsibility for mapping, scaling, and structuring organizational capabilities. * Stakeholder Engagement & Sparring: Manage high-level senior interactions and act as a trusted strategic sparring partner for the Senior Leadership Team across Product Strategy, Innovation, Design, Development, and Sourcing teams. * Enablement & Tool Adoption: Coordinate comprehensive training programs for new tools and capabilities, actively driving user adoption and operational excellence across teams. YOUR STORY: * Proven Leadership Experience: 10+ years of experience in business process management, digital transformation, or operational excellence, with a proven track record of managing and developing high-performing teams, with experience managing 5+ direct reports preferred. * Team Architecture & Talent Leadership: Demonstrated success in the strategic recruitment and development of top-tier talent to build high-performing organizational units from scratch. * Domain Expertise: Deep understanding of the product development value chain (Idea-to-Product) and Creation processes, preferably within the Apparel, Accessories, or Footwear industries. * Tech & AI saviness:Technical affinity and a data-informed, problem-solving mindset, backed by deep business acumen and process expertise to help shape technology roadmaps and evaluate AI opportunities. * Strategic Stakeholder Management: Exceptional communication and interpersonal skills, with demonstrated experience influencing, collaborating with, and acting as a peer to C-suite and Senior Leadership Teams. * Change Management & Execution: Demonstrated capability in documenting complex workflows, executing gap analyses, driving tool adoption, and managing large-scale user training across cross-functional teams. * Academic Background: Degree or deep knowledge in Business Administration, Engineering, Operations Management, or a related field with a strong focus on process mapping and capability maturity frameworks. ATTRIBUTES OF A SUCCESSFUL CANDIDATE:  * Strategic Visionary: Ability to look past current constraints to design a digital "Northstar," for our future way of doing business, balanced with a pragmatic approach * Resilient Decision Maker: Comfortable navigating ambiguity, prioritizing conflicting demands, and making high-stakes trade-off decisions in a fast-paced environment. * Collaborative Influencer: A natural bridge-builder who can seamlessly speak the language of both deep-tech engineers and creative product operations teams. YOUR TEAM: As the Business Process Excellence team for the Idea-to-Product value stream, we define, manage, and optimize the workflows and technical capabilities that bring our innovative products to life. We are visionaries who are data-driven, action-oriented, and obsessed with challenging the status quo. Heading up a team of 5-7 domain experts, we work hand-in-hand with Product Strategy, Innovation, Design, Development, Sourcing, and Technology teams to champion future ways of working - ensuring our global growth is supported by cutting-edge AI, digital twins, and operational excellence.

Newrelic

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity Elevate your career here at New Relic, where you'll make a significant impact as the Senior Revenue Operations Manager for our critical Strategic and Enterprise segments in EMEA. You will serve as a strategic business partner to both the Senior Director of Strategic Sales and the VP of Enterprise Sales, ensuring operational rigor, optimizing the rhythm of business, and enhancing sales productivity across a go-to-market team of around eighty strong spanning Europe, Middle East and Africa. This opportunity is perfect for those who possess natural leadership qualities and have the apt to deliver with minimal steer. You have the strength to excel in navigating complex sales environments and extracting high-level strategic insights. Collaboration, critical thinking, and a growth mindset will be essential as you architect tools, reporting, and governance to support scalable growth in the Strategic Enterprise space. Your curiosity and innovative approach will help provide sophisticated analyses and recommendations, contributing to the accelerated growth of our largest customers. This hybrid role offers flexibility, with an expectation to work from our local office 1-2 days a week as required, balancing teamwork and independence. What you'll do Strategic Business Partnering & Forecast Rigour: * Drive the weekly, monthly, and quarterly forecasting cadence specifically for the Strategic and Enterprise business units; ensure accuracy in predicting closure of complex, high-value deals. * Partner with Sales Leadership to conduct deep-dive pipeline analysis, identifying risks in opportunities, advising on deal health and providing cross-functional counsel. * Apply advanced statistical rigor to the weekly and quarterly forecasting cadence, moving beyond intuition to provide data-backed predictions for high-value Enterprise deals. * Conduct deep-dive analyses on forecast-to-actual variances to identify systemic risks and improve the overall predictability of the book of business. * Lead the preparation and execution of Quarterly Business Reviews (QBRs) for the sectors, presenting actionable insights to executive leadership. Enterprise Deal Strategy & Operational Excellence: * Act as a trusted advisor on large deal structures, collaborating with Legal, Finance, and Deal Desk to streamline non-standard approvals and complex contracting processes. * Analyze whitespace and penetration within Strategic & Enterprise accounts to support Account Executives in maximizing revenue potential. * Ensure effective governance and compliance within the Enterprise deal cycle while maintaining sales velocity. Data, Systems, and Advanced Analytics: * Standardize and optimize CRM processes specifically for Enterprise selling motions (e.g., multi-stakeholder mapping, complex buying centers). * Provide ad-hoc, high-level reporting for insights and recommendations on trends, consumption, churn risk, and expansion opportunities. * Track and communicate key performance indicators, as well as critical leading indicators, ensuring their mathematical integrity. * Architect and maintain complex financial and operational models that track consumption trends, churn risk, and expansion opportunities across the EMEA region. Sales Enablement & Process Architecture: * Drive and influence process improvements to systems and workflows to suit the specific needs of long-cycle Enterprise sales. * Propose enhancements for better user experiences and efficiency for Sales Executives and Account Managers. * Support initiatives for application enhancement and process automation to reduce administrative burden on high-performing sales teams. * Collaborate with Enablement teams to ensure the field is proficient across the sales process, playbooks and tools required to excel in their roles. Fiscal Year Planning & Territory Design: * Lead the coordination of sales plans and segmentation for the Strategic & Enterprise business, designing equitable territories and quotas. * Advise on international commission splits and rules relevant to multi-regional Strategic accounts. * Maintain mid-year cycles to ensure optimal coverage across the segments and territories. This role requires * Extensive Operations Experience: Deep background in sales or revenue operations, specifically supporting Enterprise or Strategic customer segments in the technology sector. * Scale & Complexity: Proven experience managing a complex book of business in excess of $200M+ in revenue. * Strategic Data Storytelling: Advanced numerical literacy with the proven ability to influence Executive Sales Leaders (Strategic Account Directors and VPs) by translating complex data sets into a clear strategic narrative. * Quantitative & Statistical Rigor: Demonstrated expertise in applying advanced statistical models to forecasting cadence, moving beyond intuition to provide data-backed predictive accuracy for high-value Enterprise deals. * Analytical Execution & Integrity: A meticulous approach to maintaining the mathematical integrity of KPIs and architecting complex financial/operational models that track consumption trends and churn. * SaaS & Consumption Acumen: Deep familiarity with Consumption and SaaS go-to-market models, particularly "LAER" strategies, and the mathematical drivers behind them (e.g., NRR, CAC, and LTV). * Strategic Fiscal Planning: Hands-on experience in the mathematical architecture of territory design, equitable quota setting, and complex international commission splits. * Technical Proficiency: High proficiency in leading GTM Tech Stack tooling, including Salesforce and Tableau, with the ability to navigate the full lead-to-cash journey. * Cross-Functional Influence: Demonstrated skill in complex analysis and influencing cross-functional teams such as Finance, Legal, and Deal Desk to streamline high-stakes account management. Bonus points if you have * Hold a professional certification such as a CFA (Chartered Financial Analyst), CPA, or a degree in a quantitative field (Economics, Statistics, Finance, or Engineering). * Proficiency of financial modeling, including the ability to build automated, dynamic models with complex logic (VBA, Macros, or advanced Google Apps Script). * Experience with advanced Revenue Operations frameworks (e.g., Salesforce Certified Advanced Administrator, or Tableau Desktop Specialist). * Direct experience in a high-growth, consumption-driven or usage-based business model (e.g., Snowflake, Datadog, AWS). * Deep understanding of the Observability or Monitoring landscape and the specific commercial metrics that drive the sector. * Prior experience in formal people management or as a project lead for global GTM transformation initiatives. * Proficiency in a second European language, specifically German, French, or Spanish, to support the wider EMEA region. #LI-JJ2   Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.  If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.  Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy