Search results for "Audio Engineering"

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is seeking an On-Site Asset Management Specialist to join Infrastructure Asset Management of our rapidly growing Foundation Resource Management team in the Phoenix Data Center region. You will be responsible for tracking and inventorying the physical data center assets throughout the assets’ lifecycle to ensure compliance to SOX and audits for Roblox.  We are looking for a team member who has experience working with Data Center Operations, Accounting, Procurement, Software Engineering and 3rd party Vendor teams and understands the importance of tracking physical assets, its related details and the impact asset movements have on the organization. You Will: * Ensure the data center physical fixed asset inventory is tracked from Receipt (via delivery notifications) through End of Life within Roblox’s physical Asset Management Database.  The asset lifecycle tracking procedures include: * Goods Receipt * Physical moves (both inter & intra) * RMAs * Disposals * Process financial goods receipt in Roblox’s financial database to complete proper 3-way matches * Oversee physical asset tagging standards, maintaining asset tag thresholds and distribution of asset tags * Establish, organize and maintain a component inventory tracking process and system * Perform annual physical asset audit as part of SOX control * Train new On-Site Asset Management team members on standards and basic best practices for On-Site Operations team members * Serve as the Point of Contact for logistics planning and coordination with vendors for On-Site receipts/deliveries across multiple sites * Liaise with vendors to convey logistical & process post-mortems for Roblox order deliveries * Document runbooks, standard operating procedures and guidelines to ensure process and execution contingencies You Have: * BA/BS (Preferred) or experienced, with minimum 5+ years’ experience in Logistics, Warehouse and/or Data Center Asset Management * Detail oriented and have excellent organizational and analytical skills * Strong customer service and communication skills * Proven ability to collaborate with cross-functional teams and vendors * Able to handle changing priorities * Computer savvy with strong working knowledge of spreadsheet software For roles that are based at our data center in Goodyear, AZ: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future.  All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $98,830—$122,190 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. We seek a highly specialised technical Senior Security Architect (SA) who practices security with an obsession for helping customers design and implement the best security mechanisms, particularly those that would relate to the Snowflake AI & Data Cloud. At Snowflake, Security Architects are passionate about security, often involving tremendous technology challenges that require no simple solutions. Success requires working collaboratively with a broad range of people inside and outside the company. Operating out of our APJ Field CTO Office, you will serve as our primary South Korean Security expert, who will be a cloud compliance evangelist, technical architect, and hands-on practitioner. This specialized role bridges the gap between global cloud data architecture and South Korea’s rigorous, localized regulatory frameworks, specifically the Cloud Security Assurance Program (CSAP) and the Korea Financial Services Institute (K-FSI) Safety Evaluation. IN THIS ROLE YOU WILL GET TO: * Help to scope security related feature enhancements on behalf of customers to work with Product Management and Engineering on ways to enhance requirements for the local market. * Help drive Snowflake adoption by advising customers and engineering teams on how to build secure Korea-compliant Data and AI architectures, ensuring Snowflake implementations respect strict localization and regional access controls. * Collaborate with cross-functional teams, including Sales, Product, Engineering, Marketing, and Support in order to drive customer security feature adoption. * Partner with our Product Marketing team to define and support Snowflake's AI and Data Cloud posture and Security DataLake workload awareness and pipeline building via marketing initiatives including conferences, trade shows, and events. * Work and collaborate with other Field CTO members in areas as a security expert collaborating with Enterprise AI, Gen AI, Data Engineering and Applications teams at Snowflake. * Share knowledge with internal and industry communities via webinars & conferences. ON DAY ONE WE WILL EXPECT YOU TO HAVE: Mandatory Technical Experience & Language Proficiency (Required) * Verified Industry Experience: 7-10+ years of hands-on information security experience, with at least 5+ years focused squarely on cloud security architecture (AWS, Azure, GCP, or domestic Korean CSPs like Naver Cloud/NHN). * Mandatory Korean & English Fluency: Native or professional business fluency in written and spoken Korean is strictly required for regulatory filings, KISA/FSI communications, and complex technical documentation. Professional-level English is required for global HQ collaboration. * 10+ years of industry, customer-facing, and hands-on implementation experience with a core focus on data concepts, privacy, governance, networking, infosec and security technologies. * Outstanding skills in presenting to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos. * Experience selling enterprise SaaS software and working in the local South Korean market. * Korea-Specific Infrastructure Design: Proven experience designing and managing physical and logical network separation architecture and data localization/residency compliance for highly regulated industries. * Expertise and in-depth working knowledge and hands-on experience in cloud platforms (at least one of the following: AWS, Azure, GCP), and its corresponding security, data encryption, and networking architecture and technologies. * Cloud Infrastructure & Networking: Advanced understanding of IAM/RBAC, OAuth, identity governance (SCIM), TCP/IP, IP routing, DNS, proxies, and CSP private networking (NAT, Firewalls, TLS, PrivateLink). * Advanced Identity & AI Security: Practical exposure to modern security vectors, including AI Security principles and emerging non-human identity frameworks like Agentic Identity (securing AI agents, orchestrators, and LLM data pipelines). * Audit Lifecycle Management: Experience executing gap assessments, control implementations, evidence collection, and managing annual surveillance/reassessment cycles. * Ability to build out demos, configure CSP environments, and test use cases on the Snowflake platform and relevant integrations with CSP services and external security tools. * Ability to create security and networking-related reference architectures, security best practices and hardening guides, and articulate them to a customer audience. * A demonstrated knowledge of security frameworks such as NIST, CIS, OWASP, MITRE ATT&CK and how to articulate controls and security mechanisms within a Risk Assessment centred approach. * Knowledge of ANSI SQL compliant databases and / or data warehousing is preferred * Excellent written and verbal communication skills, interpersonal and collaborative skills, presentation and white boarding skills to a large audience, and the ability to successfully communicate security and risk-related concepts to technical and nontechnical audiences. * Fair understanding of the culture diversity across Asia Pacific Japan region and flexibility of working with customers and colleagues from multiple APJ time zones. * Bachelor's degree in Information Security, Computer Science, Information Management Systems, or related field required. Masters preferred. Korean Regulatory & Compliance Expertise (Highly Desired) * Proven CSAP Track Record: Direct, hands-on experience leading or supporting a successful CSAP certification framework (Low, Mid, or High tier) * K-FSI & Financial Sector Mastery: Direct experience navigating the K-FSI CSP Safety Evaluation process, demonstrating a deep understanding of vendor risk, outsourcing due diligence, and the Regulation on Supervision of Electronic Financial Transactions (RSEFT / 전자금융감독규정). * Data Privacy Mastery: Clear working knowledge of South Korean data privacy and cloud legislation, including Article 23-2 of the Cloud Computing Act, the Electronic Financial Transactions Act (EFTA), and the Personal Information Protection Act (PIPA). BONUS POINTS FOR THE FOLLOWING: * AWS/Azure/GCP security and / or networking specialty related certification achievement is a plus * Hands-on expertise with SQL, Python, and APIs * Hands-on expertise with software containerisation in Kubernetes, including the use of Terraform or similar technologies. * A background or experience in Governance, Risk, Compliance (GRC) and Infosec Auditing with relevant accreditations. * Any security operations experience in a Security Operations Environment, Security * Korean Manufacturing/Telco/Financial Services Vertical experience: Prior experience implementing cloud security architectures or handling compliance programs within various Korean verticals such as: Manufacturing Industry, Telecom, Financial Services, Retail. * Formal Certifications: Valid global security credentials (CISSP, CISM, or CISA) paired with official K-ISMS-P Lead Auditor/Assessor credentials. * DevSecOps & Coding: Hands-on expertise with SQL, Python, APIs, containerization (Kubernetes), and Infrastructure-as-Code (Terraform). * SecOps Experience: Prior experience working within a live Security Operations Center (SOC) or threat-hunting environment. * Enterprise SaaS Experience: Technical pre-sales or architecture experience supporting enterprise cloud or SaaS software sales cycles. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

Databricks

RDQ326R106 While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered. As a Senior Staff Security Assurance Engineer within the Security Assurance Team, you will lead high-visibility security compliance implementation initiatives. Reporting directly to the Senior Director, you will serve as a strategic catalyst for these programs, ensuring seamless execution and alignment with Databricks’ global security objectives. You will navigate a complex, cloud-native landscape, collaborating with Security, IT, Engineering, Internal Audit, Corporate Operations, and other teams, to assure successful completion of highly cross-functional projects that enable the growth of our business and safeguard of our customers. US Citizenship Required.  The impact you will have: * Drive Project Outcomes: Adopt an ownership mindset to manage the end-to-end delivery of work required for new security certifications, expanding Databricks’ reach across global markets. * Accelerate Execution: Act as a force multiplier by proactively identifying and neutralizing project blockers, reducing friction, and maintaining high velocity in a cloud-native environment. * Orchestrate Cross-Functional Decision Making: Navigate complex technical and compliance trade-offs, driving consensus across Engineering, IT, and Product teams to reach timely resolutions. * Optimize Delivery Methodologies: Continuously refine project frameworks to maximize effectiveness, ensuring that security initiatives are both rigorous and agile. * Precision Program Management: Masterfully oversee project lifecycles—including milestones, dependencies, and risk mitigation—while providing executive-level transparency through accurate status reporting. * Build Strategic Partnerships: Forge deep, collaborative relationships with Security Assurance Team subject matter experts and technical stakeholders to ensure seamless alignment on security goals. What we look for: We are looking for a professional with the following skills and practical experience in: * Proven Expertise: 12 years of experience (with Bachelor’s degree or 8 years with advanced degree) in security and technical program/project management. Ideally, at a fast-paced, cloud-native organization. * Strategic Ownership: Demonstrated success in leading high-stakes security compliance initiatives (e.g., FedRAMP, PCI, HIPAA) from inception to market. * Complexity Management: Experience navigating projects with intricate technical dependencies, multiple stakeholders, and competing constraints with geo-distributed teams. * Executive Presence: Ability to influence and communicate effectively across the spectrum, from deep-dive technical discussions with engineers to high-level briefings for senior leadership. * Agility & Continuous Learning: A proven track record of rapidly mastering new processes, methodologies, technologies, and security frameworks to meet evolving business needs. * Communication Excellence: Superb verbal and written skills, with a knack for translating complex project data into clear, actionable insights and documentation. * Educational Foundation: Bachelor’s degree in Computer Science, Information Systems, or a related technical field (or equivalent practical experience). About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Quality Engineer, you will be embedded within the AVC team and will be part of the centralized Engine QA organization within Engineering Productivity at Roblox. This team is responsible for ensuring the quality, performance, and reliability of Roblox’s real-time Audio, Video, and Communication systems that power voice chat, video streaming, spatial audio, and live interactions across platforms. You’ll partner closely with engineers, release teams, and automation framework owners to validate low-latency, real-time systems that operate at massive global scale. Your work directly impacts how millions of players and creators communicate in real time ensuring clarity, synchronization, performance, and stability across desktop, mobile, console, and VR. YOU WILL: * Define and execute test plans for AVC features (voice, video, audio pipelines, streaming). * Validate performance, latency, and stability across platforms and network conditions. * Integrate AVC automated tests into CI/CD systems. * Partner with engineers to analyze performance telemetry and debug complex issues. * Lead release readiness testing for AVC components. * Participate in on-call rotation for emergency validation. You Have: * 8+ years of QA experience in real-time systems, media, networking, or game engines. * Strong understanding of audio/video streaming concepts and performance constraints. * Experience testing voice or video chat systems both hardware and software (eg. video conference) * Hands-on experience with automation frameworks and CI/CD pipelines. * Excellent debugging skills for timing, performance, and cross-platform issues. * Proficiency in Python, C++, or Lua. * Strong cross-functional collaboration skills. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $187,780—$223,660 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Quality Engineer, you will be embedded within the AVC team and will be part of the centralized Engine QA organization within Engineering Productivity at Roblox. This team is responsible for ensuring the quality, performance, and reliability of Roblox’s real-time Audio, Video, and Communication systems that power voice chat, video streaming, spatial audio, and live interactions across platforms. You’ll partner closely with engineers, release teams, and automation framework owners to validate low-latency, real-time systems that operate at massive global scale. Your work directly impacts how millions of players and creators communicate in real time ensuring clarity, synchronization, performance, and stability across desktop, mobile, console, and VR. YOU WILL: * Define and execute test plans for AVC features (voice, video, audio pipelines, streaming). * Validate performance, latency, and stability across platforms and network conditions. * Integrate AVC automated tests into CI/CD systems. * Partner with engineers to analyze performance telemetry and debug complex issues. * Lead release readiness testing for AVC components. * Participate in on-call rotation for emergency validation. You Have: * 8+ years of QA experience in real-time systems, media, networking, or game engines. * Strong understanding of audio/video streaming concepts and performance constraints. * Experience testing voice or video chat systems both hardware and software (eg. video conference) * Hands-on experience with automation frameworks and CI/CD pipelines. * Excellent debugging skills for timing, performance, and cross-platform issues. * Proficiency in Python, C++, or Lua. * Strong cross-functional collaboration skills. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $187,780—$223,660 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Principal Frontend Engineer on the Co-Experience team, you'll define how hundreds of millions of Roblox users talk, hang out, and stay connected. If you've shipped consumer real-time audio/video calling — and you understand the reliability, latency, and trust constraints that come with it — this is your chance to bring that craft to a product unlike any other. Our flagship surface is the platform-level Party System: the heartbeat of social interaction on Roblox, where users form groups and stay together across servers and games. Our technical foundations are strong; we're accelerating toward product-market fit and need a principal who delivers. Your scope will span the full Communication surface — chat, voice, video — and formats we haven't built yet, across both traditional UI and immersive 3D environments. You'll shape the systems and APIs that let Roblox creators add rich social features to their own worlds, and lead technical strategy across multiple pods to bring it all together. YOU WILL * Lead with empathy and invest in the people around you. Mentor and grow senior engineers, remove roadblocks for your teammates, and cultivate an environment where everyone can do their best work. * Shape the frontend engineering culture across the Communication team. Your influence extends beyond your immediate pod to improve how we build, review, and ship software across the entire org. * Act as the technical lead for cross-functional initiatives. Collaborate across multiple pods alongside product, design and both frontend and backend engineers. * Take end-to-end ownership of projects. Drive initiatives from the creation of comprehensive technical plans and architecture through to successful launch, iteration, and measurable impact. * Remain hands-on in the codebase. Our principal engineers actively develop the platform and review the code. * Design empowering systems. Build architectures that enable Roblox creators to unlock entirely new forms of co-experience for their users. YOU HAVE * 8+ years of frontend or client engineering experience (11+ years without a CS or related degree), with a focus on building complex UIs and partnering closely with Product and Design. * Real-time calling product expertise. You have led consumer audio/video calling experiences at scale — think WhatsApp, Google Meet, FaceTime, Discord, or similar. * Leveraged AI for high-velocity execution. You have used AI-assisted development tools to accelerate prototyping, iterate quickly, and drive concepts to production. * Technical leadership. Proven experience mentoring and leveling up senior engineers into independent technical leaders. * Robust system design skills. Demonstrated ability to author clear, actionable technical design docs that align stakeholders and hold up well in architectural reviews. YOU ARE * Kind and generous: You treat colleagues with respect, assume good intent, and go out of your way to help others succeed. You believe technical excellence without kindness is not enough. * Product-opinionated: You don't just execute plans, you proactively shape our roadmap, and push for the right product outcomes. * Hands-on: You write code, review code, and stay close to the product. You're not looking for a role where you stop building. * An AI advocate: You actively push the boundaries of AI-assisted development for yourself and your team. * Continuously growing: You take pride in your craft and hold yourself to a higher standard each quarter. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $295,250—$345,040 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Content Platform team at Roblox powers the infrastructure behind every asset used across the Roblox ecosystem—enabling creators and developers to bring their visions to life at global scale. From 3D models and images to videos and audio, our platform manages the complete lifecycle of all assets essential for immersive experiences, supporting one of the largest services in the world at over 100+ million requests per second. Our mission is to deliver a seamless, reliable, and innovative content system that empowers creators, supports record-breaking games, and ensures the highest standards of performance and safety for our community. As the Technical Director for Content Platform, you will lead multidisciplinary engineering teams responsible for the technical and product vision of Roblox’s asset infrastructure. You will own the lifecycle of every asset—from creation and upload to storage, indexing, delivery, and rendering in the game client. Your leadership will be critical in scaling our systems, optimizing distributed infrastructure, and enabling new possibilities for creators and players alike. YOU WILL: * Define and drive the long-term strategy, architecture, and priorities for the Content Platform team, ensuring scalable, high-performance asset management * Lead engineering teams in building and maintaining robust, large-scale distributed systems to support the creation, upload, storage, indexing, and delivery of all asset types used on Roblox * Oversee the operation Roblox’s largest backend service, handling 100 million+ requests per second, and ensure reliability, scalability, and efficiency at global scale * Collaborate with cross-functional partners, including product, infrastructure, and developer platform teams, to align engineering initiatives with the needs of creators and the broader Roblox ecosystem * Guide ownership of roadmaps, projects, and outcomes, balancing innovation with operational excellence, security, and cost efficiency YOU HAVE: * 12+ years of experience building high-impact, consumer-facing applications at scale. BS in Computer Science or related experience is preferred * Deep expertise in backend engineering, distributed systems, and large-scale infrastructure, delivering high-performance, reliable platforms in high-traffic production environments * Strong experience working with cross-functional teams YOU ARE: * An innovative technical leader passionate about building world-class infrastructure that powers the creativity of millions * Product-minded, with a keen understanding of developer needs, asset workflows, and the impact of backend systems on user experience * Adaptable and curious, eager to tackle unique technical challenges and drive the future of content platforms at scale For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $399,420—$457,970 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. WHY SAFETY AI SYSTEMS? As Senior Engineering Manager for Safety AI Systems at Roblox, you'll lead technical efforts and manage a team of experienced engineers to develop innovative AI solutions for multimodal content safety. You’ll oversee machine learning systems, constructing multimodal model architectures, improving data quality, training pipelines, and model performance to address challenges like real-time multi-verse content understanding and advanced moderation with large vision language models, spanning avatars, images, videos, audios, text, code / data models, and their composites.  In close collaboration with product, policy, and Trust & Safety teams, you'll design large-scale systems to detect and mitigate abusive behavior before it harms the community. You'll own critical services at massive scale, balancing user freedom with platform civility to protect and empower our users. Your leadership will help ensure Roblox remains a safe, inclusive space for self-expression and shared experiences. YOU WILL * Own the vision, technical direction, and execution of machine learning solutions for the Multimodal Safety AI system, ensuring these systems effectively detect and prevent harmful content at scale. * Lead and grow a high-performing team of ML engineers, fostering a culture of innovation, technical excellence, accountability, and inclusivity, while mentoring and developing talent. * Break down ambitious long-term goals into an actionable, iterative roadmap – delivering continuous improvements in stages and driving tangible value at each step. * Architect and guide the development of large-scale machine learning models with innovative architectures, ensuring they achieve high quality and are production-ready. * Drive alignment on complex technical decisions across multiple teams (within and beyond the Safety org), demonstrating empathy and building consensus among diverse stakeholders. * Collaborate cross-functionally with Product, Data Science, Policy, Design, and Operations partners to define and prioritize the machine learning roadmap for multimodal safety initiatives, ensuring alignment with broader Safety and Roblox objectives. * Stay ahead of emerging trends in AI/ML and content moderation techniques, continuously innovating our safety approaches to anticipate new challenges. YOU HAVE * 5+ years of experience building large-scale machine learning systems in production environments. * Proven track record of designing, developing, and launching ML models from scratch into production. * 2+ years of hands-on experience with vision language models or other foundation model technologies. * Expertise in solving complex ML modeling, data, and infrastructure challenges – with a focus on maintaining high quality and velocity at scale. * Ability to thrive in ambiguity: you excel at bringing clarity and direction to undefined or open-ended problem spaces. * Demonstrated success collaborating across functions (e.g. Product, Design, Data, Research), working together to drive meaningful business and user impact. * Strong product sense: able to establish clear success metrics and craft strategic roadmaps to achieve those goals. * High emotional intelligence: adept at resolving conflicts, mentoring engineers, and nurturing the growth of your team members. * Experience with modern microservice architectures and distributed systems programming paradigms (e.g. cloud services, scalable data pipelines). * Hands-on to dive into code/architecture and guide technical discussions when needed, in addition to high-level planning. YOU ARE * Creative and strategic problem-solver: able to distill complex issues into simple, innovative solutions that drive impact. * An owner: you take responsibility for projects and outcomes end-to-end, and instill the same accountability in your team. * A lifelong learner: constantly seeking new knowledge and techniques to grow your expertise and expand your impact. * Independent and self-directed: capable of charting a course with minimal guidance, and comfortable making decisions in uncertain situations. * Highly collaborative: effective at working with cross-functional partners and teams, and skilled at building consensus. * Committed to diversity & inclusion: dedicated to fostering a workplace where everyone feels valued, supported, and able to contribute. * Passionate about cutting-edge ML tech: knowledgeable about the latest advances in AI/ML and excited to apply these technologies to keep users safe. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $295,250—$345,040 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Principal Security Software Engineer, you will be reporting to the Manager of Application Security leading the Security Design and Review pod. You will play a pivotal role in shaping the growth of Information Security's (InfoSec) Application Security team, collaborating with engineering teams early in their processes to provide secure design solutions and establish security standards. Your responsibilities will include threat modeling, secure system design, automation, and penetration testing. As a key member of the team, you will drive company-wide projects across diverse tech stacks, working with engineering leaders to remediate security challenges. You will define and evolve the technical vision for scaling application security practices across the organization. You will: * Lead company-wide security initiatives to address critical security challenges. * Build and nurture cross-company relationships to achieve security objectives. * Provide guidance on product security processes and standards. * Define and expand partnerships with key engineering teams across Roblox. * Apply critical thinking and analytical skills to develop security protocols and communicate effectively with stakeholders. * Research and evaluate new technologies to enhance the company's security posture. * Identify potential threats and vulnerabilities in our systems and data, as well as help develop and implement solutions to safeguard them. * Enable cross-functional teams to implement security solutions aligned with Trust-by-Design principles. * Contribute to security education and awareness programs by partnering across teams to collaboratively build and promote shared understanding of security practices throughout the company. * Shape strategies to automate and scale application and product security efforts. * Design and secure autonomous agentic workflows. * Test application code following the OWASP Testing Methodology. * Mentor and guide other security engineers! You have: * 8+ years of professional experience in cybersecurity, with a deep background in application security, data encryption, and compliance with security standards, as well as knowledge of network and cloud security. * Expertise in explaining complex security challenges and solutions to both technical and non-technical leadership. * Proven ability to build strong relationships and influence principal engineers across teams. * Experience in software and infrastructure architecture with a focus on security. * Extensive experience with common code and network vulnerabilities, their impacts, and remediation strategies. * Background in writing code in at least one programming language, such as Python, Golang, or C#, and a scripting language like Bash or Python. * Applied knowledge of cryptography, PKI, TLS, and practical implementations. * Experience with threat modeling and Secure Software Development Life Cycles. * Experience operationalizing security best practices in large-scale internet environments. * Familiarity with network and server hardware, as well as Linux and Windows security. * Familiarity with secure deployment patterns for AI agents, including isolation strategies (sandboxing, microVMs), secrets protection, and audit/logging for agent capabilities. * Familiarity with enabling safe AI adoption at scale, balancing security, developer productivity, and organizational risk. You are: * A team-oriented, collaborative professional who enjoys working with others. * Passionate about security and knowledgeable about security principles, understanding their value to an organization. * Passionate about long-term solutions that drive lasting security improvements, prioritizing sustainable change over quick fixes.   For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $326,060—$385,050 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Every day, Roblox users play over 7M experiences, make over 270M avatar updates, send 6+ billion chat messages and talk for 1+ million hours using voice. Safety is Roblox’s top priority. As part of the Safety Group, the Content and Communications Safety team builds AI features and tools to automate review and moderation of all of these activities on the platform. Areas that the Content Safety Team works on include: * Experience reviews * The components that make up those experiences (textures, 3D meshes, models, scripts) * Avatars, Avatar items * Audio, Video * Text chat and voice conversations * and other content types As a Senior Product Manager on the team, you will work closely with leadership, product, engineering, data science, and operations teams across Roblox. In addition, you will drive critical company-level KPIs that affect how Roblox keeps the platform safe and civil. As we bring new immersive features and content types to Roblox, you will be responsible for leading the product in one of the most challenging and vital roles at Roblox. You will * Lead safety features focused on automation of content reviews by leveraging AI * Stay one step ahead of malicious actors and their adversarial tactics * Work across many modalities of Machine Learning (image, text, audio, video, 3D, code) * Ensure our users have a great experience end to end when they are creating content on the platform * Solve problems that are unique in the industry due to the large population of younger users on Roblox * Prepare and manage product requirements from conception to launch * Balance input from a wide variety of internal stakeholders and partners with potentially competing priorities and timelines You have * 5+ years of experience in product development roles * Experience in building and deploying AI-based solutions at a large scale and in real time * Experience in Trust & Safety related functions or other areas with adversarial dynamics. Preferably in a user generated content environment * Understanding of social platforms (familiarity with game engines would be a plus). * Extreme clarity in communication. Ability to summarize complex situations in a few sentences and effectively articulate your vision to c-staff level executives, cross functional partners, and other key stakeholders * Dynamic and flexible mindset, creating opportunity out of uncertainty and ambiguity  For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $280,540—$330,950 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Cloudflare

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.  At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. AVAILABLE LOCATIONS * Austin, US ABOUT THE ROLE Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization. As a Models Engineer at Cloudflare, you will be the technical heartbeat of our AI community, bridging the gap between cutting-edge models and the developers building on our platform. You'll work directly with model creators and research teams to bring new models to Cloudflare, while simultaneously educating and inspiring our global developer base. We're looking for someone who can navigate a technical partnership call in the morning and debug a developer's issue on Discord in the afternoon. RESPONSIBILITIES * Model Partnerships & Integration: Identify and evaluate promising new models. Work directly with external model teams — research labs, open-source maintainers, and partner organizations — to bring their work to Cloudflare. Serve as the technical point of contact through integration and launch. * Technical Content & Education: Author tutorials, technical blog posts, and documentation that help developers understand and adopt our AI offerings. Make complex concepts accessible. * Community Engagement & Support: Actively participate in developer communities like Discord. Provide technical support, gather feedback, and build relationships with developers and contributors. * Engineering & Prototyping: Build demos, sample applications, and reference implementations that showcase what's possible with Cloudflare's AI infrastructure. * Internal Product Advocacy: Synthesize feedback from developers and model partners into actionable insights for Product and Engineering teams. Influence roadmap, API design, and feature prioritization. * Event Representation: Present at conferences, meetups, and online events through technical talks, workshops, and live demonstrations. DESIRABLE SKILLS, KNOWLEDGE, AND EXPERIENCE * Technical Depth: Strong experience with Python and ML frameworks (PyTorch, Hugging Face Transformers and Diffusers, Cog). Solid understanding of how models work and how to work with them. * Content Creation: Portfolio of technical writing — blog posts, documentation, tutorials — that demonstrates clear explanation of complex topics. * Public Speaking: Experience presenting technical content at conferences, meetups, or through video content. * Community Presence: Active participation in developer communities. You're visible, helpful, and engaged. * Partnership Experience: Track record of working with external teams — whether open-source maintainers, research groups, or partner engineering teams. * Prototyping Ability: Can build end-to-end applications that integrate models and serve as examples for developers. BONUS POINTS * Familiarity with Cloudflare Workers or serverless/edge architectures. * Full-stack experience (JavaScript/TypeScript) for building complete applications. * Experience with model fine-tuning or vector databases. * Background in ML research or contributions to model development. * Experience with image, video, or audio models. COMMON DAILY ACTIVITIES * Call with a model team to discuss integration requirements for an upcoming release. * Troubleshooting a developer's issue in Discord or triaging GitHub issues. * Writing a blog post on performance characteristics of a newly launched model. * Collaborating with Engineering on how an API change will affect the developer experience. * Building a demo application for an upcoming launch. * Reviewing community feedback and distilling it into product recommendations. APPLICATION MATERIALS * Resume/CV * Portfolio: GitHub, blog, or links to talks and technical writing What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. ABOUT AGODA At Agoda, we bridge the world through travel. Founded in 2005 by two entrepreneurs passionate about making it easier for everyone to explore the world, we are now part of Booking Holdings (NASDAQ: BKNG) with a diverse team of more than 7,000 people from over 90 nationalities working in offices across the globe. Every day, we connect people to destinations and experiences through millions of accommodation options, flights, and activities worldwide. Data and technology sit at the heart of how we work. We run thousands of experiments a year, ship fast, and use insights to drive decisions at scale. If you are excited to help build the future of travel for the world, Agoda is the place to do it. GET TO KNOW OUR TEAM In Product, ideas come alive. We are a product-centric organization where teams have end-to-end ownership and minimal bureaucracy. Our Product Managers move fast, test and learn, and are empowered to change any system in the company if it improves outcomes for our customers, partners, or people. The Tax product team sits within the FinTech product organisation, which owns platforms which power payment processing, financial operations and compliance for Agoda. These platforms are critical for Agoda to be able to launch new business models and products for our customers efficiently and in a compliant way. THE OPPORTUNITY This role is BANGKOK-BASED, RELOCATION PROVIDED, reporting into the VP of Product, FinTech. As a Tax Platform Director, you will directly manage a team of senior product managers and have end-to-end ownership of Agoda’s proprietary tax platform, which powers indirect tax for our business worldwide. You will define and drive Agoda's product strategy to rapidly evolving global tax regulation, and oversee the multi-year transformation of our tax platform to be ready for the future needs of the business.  This is a high stakes, high visibility role sitting within the FinTech leadership team, with expected frequent engagement with Agoda’s leadership team and other Booking Holdings brands’ executives. IN THIS ROLE, YOU’LL GET TO * Own the vision, strategy, and roadmap for Agoda’s global tax platform covering tax master data, tax determination, invoicing/e‑invoicing, reconciliation, tax reporting, and indirect tax controls. * Partner with Group Tax to translate regulatory, audit, and business requirements into clear product outcomes and platform capabilities. * Lead product teams on large multi-year transformation initiatives to deliver a tax platform that can support multiple products, business models, and brands at Agoda and within the wider Booking Holdings Group. * Make buy‑vs‑build decisions for tax engines, e‑invoicing providers, and related services, and own the long-term integration strategy with external vendors and internal platforms. * Work closely with engineering leads to shape architecture, prioritize technical investments and ensure the platform can operate reliably for our business’ scale * Design and champion strong governance for tax configuration and change management,  * Drive clear success metrics and reporting for tax platform initiatives and regularly communicate progress to senior leadership. WHAT YOU’LL NEED TO SUCCEED * 10+ years in product management or similar roles, with at least 5 years in a senior leadership role (Director, Head of Product, or equivalent). * Proven track record building or transforming in-house tax platforms at large-scale digital businesses (ecommerce, marketplace, OTA, mobility, or similar) in regulated and time-sensitive environments * Deep command of indirect tax for digital businesses — VAT/GST, marketplace and deemed-supplier regimes, withholding tax — and how these translate into system and data requirements. * Hands-on experience across the core tax platform stack: tax master data, rules configuration, tax determination, invoicing/e-invoicing, reconciliation, and reporting controls. * Demonstrated ability to break down ambiguous, multi‑year problems into a clear sequence of product milestones, with strong judgment on where to start, what to defer, and how to manage risk. * Excellent communication skills in English, with the ability to explain complex tax and platform topics in simple terms to senior non‑technical stakeholders, and to drive alignment across diverse teams. * Comfortable working from our Bangkok office (hybrid model) and collaborating with globally distributed teams. IT’S GREAT IF YOU HAVE * Experience integrating or working with leading indirect tax engines, e‑invoicing providers, or tax content vendors, and understanding their typical strengths and limitations. * Familiarity with large-scale financial and data platforms (for example ERP, consolidation/reporting tools, and financial data pipelines) and how tax systems interact with them. * Background in a quantitative or technical field (e.g., Computer Science, Engineering, Mathematics, Economics, or similar), or relevant professional qualifications in Tax or Accounting combined with strong product and systems exposure. * Experience working in multicultural, high-growth environments and navigating the complexity of operating across many countries and tax jurisdictions. EQUAL OPPORTUNITY EMPLOYER At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or any other legally protected characteristics.   #seattle #sanfrancisco #beijing #newyork #london #bangkok #singapore #chicago #hongkong #singapore #berlin #shanghai #losangeles #boston #austin #toronto #luxembourg #munich #oslo #copenhagen #stockholm #helsinki #brussels #hamburg #stuttgart #taipei #hamburg #stuttgart #dublin #telaviv #sydney #melbourne #perth #vancouver #montreal #prague #paris #dublin #telaviv #milan #rome #tokyo #osaka #lisbon #amsterdam     PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. ABOUT AGODA At Agoda, we bridge the world through travel. Founded in 2005 by two entrepreneurs passionate about making it easier for everyone to explore the world, we are now part of Booking Holdings (NASDAQ: BKNG) with a diverse team of more than 7,000 people from over 90 nationalities working in offices across the globe. Every day, we connect people to destinations and experiences through millions of accommodation options, flights, and activities worldwide. Data and technology sit at the heart of how we work. We run thousands of experiments a year, ship fast, and use insights to drive decisions at scale. If you are excited to help build the future of travel for the world, Agoda is the place to do it. GET TO KNOW OUR TEAM In Product, ideas come alive. We are a product-centric organization where teams have end-to-end ownership and minimal bureaucracy. Our Product Managers move fast, test and learn, and are empowered to change any system in the company if it improves outcomes for our customers, partners, or people. The Tax product team sits within the FinTech product organisation, which owns platforms which power payment processing, financial operations and compliance for Agoda. These platforms are critical for Agoda to be able to launch new business models and products for our customers efficiently and in a compliant way. THE OPPORTUNITY This role is BANGKOK-BASED, RELOCATION PROVIDED, reporting into the VP of Product, FinTech. As Director of Product - Tax Platform, you will directly manage a team of senior product managers and have end-to-end ownership of Agoda’s proprietary tax platform, which powers indirect tax for our business worldwide. You will define and drive Agoda's product strategy to rapidly evolving global tax regulation, and oversee the multi-year transformation of our tax platform to be ready for the future needs of the business.  This is a high stakes, high visibility role sitting within the FinTech leadership team, with expected frequent engagement with Agoda’s leadership team and other Booking Holdings brands’ executives. IN THIS ROLE, YOU’LL GET TO * Own the vision, strategy, and roadmap for Agoda’s global tax platform covering tax master data, tax determination, invoicing/e‑invoicing, reconciliation, tax reporting, and indirect tax controls. * Partner with Group Tax to translate regulatory, audit, and business requirements into clear product outcomes and platform capabilities. * Lead product teams on large multi-year transformation initiatives to deliver a tax platform that can support multiple products, business models, and brands at Agoda and within the wider Booking Holdings Group. * Make buy‑vs‑build decisions for tax engines, e‑invoicing providers, and related services, and own the long-term integration strategy with external vendors and internal platforms. * Work closely with engineering leads to shape architecture, prioritize technical investments and ensure the platform can operate reliably for our business’ scale * Design and champion strong governance for tax configuration and change management,  * Drive clear success metrics and reporting for tax platform initiatives and regularly communicate progress to senior leadership. WHAT YOU’LL NEED TO SUCCEED * 10+ years in product management or similar roles, with at least 5 years in a senior leadership role (Director, Head of Product, or equivalent). * Proven track record building or transforming in-house tax platforms at large-scale digital businesses (ecommerce, marketplace, OTA, mobility, or similar) in regulated and time-sensitive environments * Deep command of indirect tax for digital businesses — VAT/GST, marketplace and deemed-supplier regimes, withholding tax — and how these translate into system and data requirements. * Hands-on experience across the core tax platform stack: tax master data, rules configuration, tax determination, invoicing/e-invoicing, reconciliation, and reporting controls. * Demonstrated ability to break down ambiguous, multi‑year problems into a clear sequence of product milestones, with strong judgment on where to start, what to defer, and how to manage risk. * Excellent communication skills in English, with the ability to explain complex tax and platform topics in simple terms to senior non‑technical stakeholders, and to drive alignment across diverse teams. * Comfortable working from our Bangkok office (hybrid model) and collaborating with globally distributed teams. IT’S GREAT IF YOU HAVE * Experience integrating or working with leading indirect tax engines, e‑invoicing providers, or tax content vendors, and understanding their typical strengths and limitations. * Familiarity with large-scale financial and data platforms (for example ERP, consolidation/reporting tools, and financial data pipelines) and how tax systems interact with them. * Background in a quantitative or technical field (e.g., Computer Science, Engineering, Mathematics, Economics, or similar), or relevant professional qualifications in Tax or Accounting combined with strong product and systems exposure. * Experience working in multicultural, high-growth environments and navigating the complexity of operating across many countries and tax jurisdictions. EQUAL OPPORTUNITY EMPLOYER At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, or any other legally protected characteristics.   #seattle #sanfrancisco #beijing #newyork #london #bangkok #singapore #chicago #hongkong #singapore #berlin #shanghai #losangeles #boston #austin #toronto #luxembourg #munich #oslo #copenhagen #stockholm #helsinki #brussels #hamburg #stuttgart #taipei #hamburg #stuttgart #dublin #telaviv #sydney #melbourne #perth #vancouver #montreal #prague #paris #dublin #telaviv #milan #rome #tokyo #osaka #lisbon #amsterdam     PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Databricks

P-1549 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. The Mission Databricks agents are only as good as the context they can retrieve. Whether an agent is answering a question about last quarter's revenue, debugging a failing job, generating SQL against a 10,000-table lakehouse, or summarizing a Wiki page, its quality is bounded by what it can find — and how well it understands what it finds. We are hiring a Senior Staff Applied AI Engineer to own context retrieval for Databricks agents across SaaS providers. This is a zero-to-one role with two deeply connected charters: 1. Build the retrieval stack — query understanding, content understanding, ranking, retrieval, and evaluation — across the Enterprise SaaS data stored across multiple systems. 2. Build the search subagents that sit on top of that stack and reason about what context is needed, how to retrieve it, and whether the right thing actually came back — closing the loop between an agent's intent and the substrate that serves it. If you have deep Information Retrieval wisdom, have shipped retrieval systems for RAG and agentic workloads, and want to build the substrate — and the agents on top of it — that make every Databricks agent measurably smarter, this role is for you. What You Will Do * Build the full retrieval stack from scratch. Own the end-to-end system: query understanding, content understanding and indexing, hybrid retrieval, ranking, and evaluation. Make the architectural calls that will define how Databricks agents access context for years to come. * Retrieve across heterogeneous data — structured and unstructured. Index and rank across structured assets (tables, columns, SQL queries, dashboards, code, notebooks, jobs) and unstructured content (docs, wikis, tickets, chat, images, video, audio). Each modality has its own signals — design retrieval that exploits them rather than flattens them. * Connect to the SaaS surface area customers actually use. Build connectors and retrieval adapters for the systems where enterprise knowledge lives. Treat each retrieval source with its own freshness, permissions, and ranking signals. * Optimize for two consumers at once. Retrieval must serve both LLMs (grounded, token-efficient, hallucination-resistant context) and humans (intuitive, explainable discovery). These are different objectives and require different signals — own both. * Crack query understanding for agents. Agent queries don't look like web queries. Build query rewriting, decomposition, intent classification, and entity resolution tuned for multi-turn agentic workflows. * Crack content understanding at scale. Build the pipelines that extract structure, entities, embeddings, summaries, and metadata from every supported asset type — and keep them fresh as customer data evolves. * Build search subagents that reason about retrieval. Design the agentic layer that decides what context is needed, which sources to query, how to decompose and route the search, and — critically — whether the retrieved content is actually sufficient to answer the question. These subagents will plan multi-hop searches, issue follow-up queries when results are weak, ground claims against retrieved evidence, and hand back high-confidence context (or signal failure) to upstream agents. This is where IR meets agentic reasoning. * Build the evaluation flywheel for both retrieval and subagents. Stand up offline evals (nDCG, MRR, Recall@K, Precision@K), LLM-as-judge harnesses, human-in-the-loop labeling, and online experimentation. Extend evaluation beyond ranking metrics to measure subagent decision quality — did it ask the right follow-up?, did it correctly recognize when retrieval failed?, did it ground its answer in the right evidence?. Quality you can't measure is quality you can't ship. * Set technical direction and grow the team. Set the multi-year roadmap, mentor senior engineers, partner with Research, Product, and Platform leaders, and raise the technical bar across the org. What We're Looking For * 10+ years of software engineering experience, with significant time spent building production retrieval, search, or RAG systems at scale. * Deep Information Retrieval (IR) expertise: lexical retrieval (BM25, Lucene/Elasticsearch/OpenSearch), dense retrieval (embeddings, ANN indexes — FAISS, ScaNN, HNSW), hybrid retrieval, and learning-to-rank. * Hands-on experience with modern LLM-era retrieval: RAG architectures, query rewriting, re-ranking with cross-encoders, long-context strategies, and grounding techniques that reduce hallucination. * Experience designing agentic systems on top of retrieval — search planners, multi-hop / iterative retrieval, self-reflection and sufficiency checks, tool-using agents that decide what to fetch and verify what came back. * Strong grasp of relevance evaluation: nDCG, MRR, Precision@K, Recall@K; offline/online experimentation; LLM-as-judge frameworks; building human labeling pipelines. * Experience working across structured and unstructured data — you've indexed and ranked over tables, code, and documents in the same system, and have opinions about how to do it well. * Track record of building 0→1: you've stood up a retrieval system from an empty repo, made the foundational architectural decisions, and grown it into something that customers depend on. * Demonstrated ability to operate as a technical leader: setting direction across teams, mentoring senior engineers, and influencing roadmap with research, product, and platform partners. Nice to Have * Experience building retrieval over enterprise SaaS sources (permissions, freshness, multi-tenancy, ACL-aware indexing). * Background in agentic systems, tool use, or multi-turn retrieval for LLM agents. * Contributions to open-source IR/search projects, or publications at SIGIR, KDD, WWW, EMNLP, or similar venues. * Experience training or fine-tuning embedding models, rerankers, or query understanding models. Why This Role * Foundational impact. Retrieval is the single biggest lever on agent quality. The stack you build will sit underneath every Databricks agent and every customer-built agent on our platform. * Greenfield with scale. You get the rare combination of starting from a clean sheet and having immediate access to massive enterprise scale, real customer data, and a world-class research org. * The right team. You'll work alongside engineers and researchers behind Lakehouse, Apache Spark™, Delta Lake, MLflow, MosaicML, and DBRX. Location This role is based in our Mountain View, CA or San Francisco, CA office. Hybrid in-office collaboration expected.     Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.   Local Pay Range $228,600—$342,800 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Databricks

P-1578 ABOUT US: The Web Engineering team at Databricks builds and owns the public-facing web experiences that represent Databricks to the world, across databricks.com, the blog, landing pages, hubs, microsites, and event properties. We are rebuilding the platform from the ground up, AI native from the start, and pioneering an agentic SDLC as our operating model. THE ROLE: As Staff Software Engineer, Marketing Agents on the Web Engineering team, you will own the architecture and delivery of agents that transform how Databricks creates, publishes, and ships for the web, shifting content operations from a linear, engineering-dependent process to an orchestrated, continuously improving system. You will define how LLM-powered agents participate reliably across marketing content workflows, set the engineering standards the team builds on, and ensure agent output is robust, observable, and production-ready at scale. THE IMPACT YOU’LL HAVE: * Own the architecture and delivery of agentic workflows that enable marketing to self-serve content creation and publishing across blogs, landing pages, microsites, and social, working directly with marketing stakeholders to understand their workflows, define quality criteria, and build tools they trust and use  * Partner with the Web Platform Staff Engineer on CMS architecture to ensure the content model supports agent read and write workflows and that agent-generated content is structured for AI-driven discovery at production scale  * Build and own the agent reliability system for this domain: define output quality criteria per workflow, implement eval suites and behavioral regression testing, and build feedback loops that improve agent output over time based on what marketers approve, edit, and reject  * Architect human in the loop review as a system property across the full publishing pipeline: proposal and commit separation, diff-based review UI, approval routing, notification system, and audit logging that govern when agents publish autonomously and when human judgment is required  * Encode brand, legal, and compliance constraints as enforceable guardrails within agent workflows, ensuring agents operate within defined boundaries without requiring human intervention on every decision  * Partner with the Web Products Staff Engineer to ensure agent-generated content meets surface quality and brand standards across databricks.com  * Mentor and grow the Senior Engineer on the team, setting the standard for production-grade agentic engineering at Databricks WHAT WE LOOK FOR: * 12+ years of software engineering experience with a clear track record of technical ownership on production systems  * Hands-on experience building and operating LLM-powered systems in production, and a strong instinct for designing quality and evaluation frameworks for probabilistic or generative outputs * Strong understanding of human in the loop system design: approval workflows, review interfaces, audit logging, and guardrail implementation  * Deep understanding of how agents interact with content systems, publishing pipelines, and web infrastructure including CMS, deployment pipelines, and edge delivery  * Ability to work directly with non-engineering stakeholders to translate workflow requirements into agent architecture  * Experience mentoring engineers and elevating technical execution across a team   Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.   Zone 1 Pay Range $198,200—$272,600 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Toast

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Our Account Recovery team plays a critical role in protecting customer accounts while delivering exceptional customer experiences. As an Account Recovery Agent, you'll help customers securely regain access to their accounts by managing sensitive recovery requests, conducting identity verification, investigating account access issues, and making sound security decisions. This role requires a customer-first mindset, strong attention to detail, and a commitment to balancing security with a seamless support experience. A day in the life (Responsibilities)  * Own end-to-end resolution of customer account recovery requests, including Multi-Factor Authentication (MFA) resets, verified phone number and OTP resets, email address changes, and account access recovery. * Perform identity and authority verification by following established security protocols before making any account changes. * Investigate account access issues by reviewing account history, login activity, and available internal data to identify potential fraud or unauthorized access attempts. * Apply sound judgment to approve, deny, or escalate recovery requests based on established verification standards and security guidelines. * Support customers across multiple communication channels, including inbound and outbound phone calls, email, and case-based workflows. * Communicate clearly and empathetically during sensitive customer interactions while maintaining security requirements and setting appropriate expectations. * Accurately document investigation findings, verification steps, decisions, and customer interactions to ensure audit-ready case records. * Prioritize and manage workload effectively while meeting quality, compliance, productivity, and service level objectives. * Collaborate closely with cross-functional teams, including Customer Support, Fraud Operations, Trust & Safety, Identity & Access Management, Payroll, and Security, to resolve complex customer cases. * Identify opportunities to improve operational processes while maintaining strong security controls and an exceptional customer experience. What you'll need to thrive (Requirements) * Bachelor's degree in any discipline or equivalent professional experience. * 1–3 years of experience in Customer Support, Fraud Operations, Trust & Safety, Risk Operations, Account Security, Technical Support, or similar operational roles. * Experience handling sensitive customer interactions while maintaining professionalism and empathy. * Strong investigative and analytical skills with the ability to make informed decisions using available information. * Excellent written and verbal communication skills with a customer-first mindset. * High attention to detail and the ability to consistently follow structured processes and security procedures. * Experience working with CRM or case management platforms such as Salesforce, Zendesk, or similar tools. * Ability to manage multiple priorities in a fast-paced operational environment while meeting quality and SLA expectations. * Demonstrated integrity and discretion when handling sensitive customer information and personally identifiable information (PII). * Flexibility to work rotating shifts starting 7:30 PM IST, including evenings, weekends, and holidays, to support customers in standard U.S. hours. What will help you stand out (Nonessential Skills/Nice to Haves) * Experience in fraud prevention, account takeover investigations, identity verification, or cybersecurity support. * Familiarity with authentication and identity management concepts, including Multi-Factor Authentication (MFA), account recovery, and access management. * Experience supporting SaaS, fintech, banking, e-commerce, telecommunications, or other security-focused environments. * Experience using tools such as Salesforce, Splunk, Persona, Okta, Duo, Authy, or similar authentication and investigation platforms. * Knowledge of risk assessment, fraud detection, or trust and safety operations. * Continuous improvement mindset with the ability to identify opportunities to enhance operational efficiency and customer experience. * Ability to navigate ambiguity while balancing customer needs with security and compliance requirements. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.   Our Total Rewards Philosophy  We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.