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Your commute settings are active, but since Skåne is outside your commuting range, we are showing all 679 open positions matching keyword "HR Communications" in the region, sorted by compatibility score (best commute and salary first).
Bucharest; Stockholm•Posted: Jul 17•Deadline: Aug 16
Why Verifone For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide. Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness. Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success. Verifone is proudly an in-office work culture as we see immense benefits to career development and business results from our colleagues being physically co-located. What's Exciting About The Role This role offers the opportunity to work within a fast-paced, global payroll environment supporting multiple countries and payroll processes. The successful candidate will gain exposure to end-to-end payroll operations, collaborate with cross-functional teams, and contribute to process improvements and automation initiatives. This is an excellent opportunity for someone looking to further develop their payroll expertise within a dynamic and growing organisation. In addition, the role offers valuable cross-training opportunities across other international payrolls, allowing the successful candidate to broaden their global payroll knowledge and develop expertise across multiple countries. You will also be joining a collaborative and supportive team with a positive culture that encourages learning, teamwork, and professional growth. Key Responsibilities: * Process payroll accurately and on time, including calculating wages, deductions, and withholdings using ADP. * Ensure the accurate and timely submission of payroll taxes, statutory filings, and local compliance requirements. * Process off-cycle payroll payments, including bonuses, commissions, and terminations. * Serve as the primary point of contact for employee payroll inquiries and issue resolution through the ServiceNow ticketing system. * Maintain accurate payroll records, documentation, and audit trails. * Support year-end payroll activities, including statutory filings and employee annual tax documents. * Stay current on changes in payroll regulations and ensure ongoing compliance. * Partner with HR Operations, Benefits, Finance, and HRIS teams to support payroll and employee lifecycle processes. * Assist with time and attendance validation and payroll inputs. * Complete payroll audits and support internal and external audit requests * Create, update, and maintain onboarding documentation, SOPs, job aids, and payroll presentations. * Support general ledger reconciliations and payroll-to-accounting processes. * Identify opportunities to streamline, automate, and improve payroll processes. * Contribute to continuous improvement initiatives in a fast-paced, global environment. Skills and Experience We Desire * Minimum of 3 years of payroll experience required. * Strong knowledge of payroll regulations, tax compliance, and statutory requirements. * Experience supporting multi-country or global payrolls preferred. * Proficiency in ADP Streamline preferred. * Experience using Workday HRIS preferred. * Strong proficiency in Microsoft Excel and other Microsoft applications. * Experience working in an audit-driven or SOX-controlled environment preferred. * Strong analytical and problem-solving skills with the ability to resolve payroll issues efficiently. * Excellent attention to detail and commitment to accuracy. * Strong communication and interpersonal skills, with the ability to partner effectively with employees and stakeholders at all levels. * Ability to handle confidential and sensitive information with discretion and professionalism. * Comfortable working in a fast-paced, high-growth, global organization. * Fluent in English as this role will cover payroll responsibilities for the Nordics (Sweden, Denmark, Norway, Finland and Iceland). Our Commitment Verifone is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Verifone is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Global Human Resources
San Mateo•Posted: Jul 17•Deadline: Aug 16
Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Global Mobility Lead, you will report to the Global Mobility Manager who oversees Roblox’s worldwide immigration and relocation programs. As a member of Global Mobility team, this role will serve as a Subject Matter Expert for employees, managers, and internal stakeholders on complex immigration cases, implications, and relocation logistics. This role will ensure a seamless, compliant, and positive experience for employees and their families throughout their global mobility journey. You Will: * Immigration Strategy & Compliance (Core Focus): Serve as Subject Matter expert on global immigration laws. Manage the full lifecycle of global work permit, visa, and residency applications, coordinating with external legal counsel. Conduct immigration assessments, determine eligibility, and identify risks. Ensure robust compliance, maintaining meticulous records and audit trails. Monitor regulatory changes and advise on impacts. * Vendor Management & Collaboration: Manage relationships with global mobility service providers (immigration firms, relocation companies, tax consultants). Collaborate and advise HR Business Partners, Legal, Finance, and Payroll to ensure streamlined processes. * Policy Interpretation & Consultation: Interpret and apply global mobility and immigration policies, providing advice on various scenarios. * Reporting & Analytics: Maintain accurate data in global mobility systems and HRIS. Generate reports and analyze mobility data to identify trends and measure program effectiveness. * Employee Experience: Provide exceptional customer service and empathetic support to builders and their families. * Program Development: Assist in developing and updating global mobility policies, procedures, and guidelines to ensure alignment with business objectives and regulatory compliance. Utilize AI / Automation to create efficiency in the programs. Assist in other HR-related projects and initiatives as assigned. You Have: * Education: Bachelor's degree in Human Resources or a related field. * Experience: 7-10 years of progressive global mobility experience, with a significant portion dedicated to managing complex corporate immigration programs across multiple countries. Experience with a multinational corporation or a global mobility/immigration consulting firm is highly desirable. * Technical Expertise: * In-depth, practical knowledge of global immigration laws, processes, and visa types (e.g., H-1B, L-1, EAD, Permanent Residency for US; Intra-company transfers, Skilled Worker Visas for other regions). * Strong understanding of global mobility principles, including compensation methodologies, tax equalization/protection, and international relocation logistics. * Proficiency in HRIS systems like Workday, and other systems like GreenHouse, Jira. * Soft Skills: * Exceptional communication skills (written and verbal), with the ability to clearly articulate complex legal and policy information to a diverse audience. * Strong analytical, problem-solving, and critical thinking abilities. * Excellent organizational skills, with the ability to manage a high volume of complex cases simultaneously under pressure. * Strong ability to build relationships and influence stakeholders at all levels. * Proactive, self-starter with a strong sense of ownership. Certifications (Preferred): Global Mobility Specialist (GMS) and/or Certified Relocation Professional (CRP) from Worldwide ERC®. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $205,960—$240,600 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.
Bangkok•Posted: Jul 17•Deadline: Aug 16
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About the Team The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive. Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it. At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters. Opportunity We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services. This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention. In this role, you will lead the teams responsible for: * People Help Desk / Tier 1 services * Tier 0 / self-service and knowledge foundations * Global People Relations Services, including case governance and specialist support for complex employee relations matters You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance. This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization. This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations. What you’ll do Lead Agoda’s People Services front door and employee support model * Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. * Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. * Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. * Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. Lead the People Services & Help Desk team * Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. * Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. * Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. * Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. Lead Global People Relations Services * Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. * Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. * Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. * Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. * Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. Own the operating interfaces across Tier 1, People Relations, and specialist teams * Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. * Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. * Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. * Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. Build Tier 0 / self-service and knowledge management foundations * Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. * Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. * Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. * Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. Enable digital, conversational, and AI-supported service delivery * Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. * Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. * Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. * Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. Drive operational excellence and continuous improvement * Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. * Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. * Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. * Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. Lead through insight, stakeholder partnership, and change * Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. * Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. * Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. * Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. What you’ll need to succeed * Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. * Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. * Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. * Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. * Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. * Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. * Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. * Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. * Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. * Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. * Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. * Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. It’s great if you also have * Experience in a global or regional HR shared services / People services environment. * Experience leading both broad employee support teams and specialist employee relations or case management teams. * Experience in knowledge management, service content strategy, and self-service adoption. * Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. * Experience improving employee experience through service redesign, process simplification, or digital product thinking. * Experience in a high-growth tech, internet, or digital business. * Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. Why this role matters This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence. As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally. #PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS. DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Bangkok•Posted: Jul 17•Deadline: Aug 16
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About the Team The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive. Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it. At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters. Opportunity We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services. This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention. In this role, you will lead the teams responsible for: * People Help Desk / Tier 1 services * Tier 0 / self-service and knowledge foundations * Global People Relations Services, including case governance and specialist support for complex employee relations matters You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance. This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization. This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations. What you’ll do Lead Agoda’s People Services front door and employee support model * Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. * Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. * Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. * Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. Lead the People Services & Help Desk team * Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. * Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. * Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. * Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. Lead Global People Relations Services * Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. * Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. * Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. * Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. * Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. Own the operating interfaces across Tier 1, People Relations, and specialist teams * Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. * Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. * Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. * Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. Build Tier 0 / self-service and knowledge management foundations * Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. * Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. * Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. * Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. Enable digital, conversational, and AI-supported service delivery * Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. * Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. * Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. * Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. Drive operational excellence and continuous improvement * Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. * Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. * Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. * Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. Lead through insight, stakeholder partnership, and change * Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. * Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. * Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. * Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. What you’ll need to succeed * Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. * Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. * Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. * Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. * Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. * Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. * Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. * Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. * Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. * Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. * Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. * Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. It’s great if you also have * Experience in a global or regional HR shared services / People services environment. * Experience leading both broad employee support teams and specialist employee relations or case management teams. * Experience in knowledge management, service content strategy, and self-service adoption. * Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. * Experience improving employee experience through service redesign, process simplification, or digital product thinking. * Experience in a high-growth tech, internet, or digital business. * Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. Why this role matters This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence. As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally. #PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS. DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Bangkok•Posted: Jul 17•Deadline: Aug 16
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About the Team The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive. Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it. At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters. Opportunity We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services. This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention. In this role, you will lead the teams responsible for: * People Help Desk / Tier 1 services * Tier 0 / self-service and knowledge foundations * Global People Relations Services, including case governance and specialist support for complex employee relations matters You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance. This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization. This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations. What you’ll do Lead Agoda’s People Services front door and employee support model * Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. * Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. * Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. * Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. Lead the People Services & Help Desk team * Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. * Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. * Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. * Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. Lead Global People Relations Services * Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. * Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. * Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. * Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. * Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. Own the operating interfaces across Tier 1, People Relations, and specialist teams * Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. * Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. * Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. * Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. Build Tier 0 / self-service and knowledge management foundations * Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. * Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. * Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. * Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. Enable digital, conversational, and AI-supported service delivery * Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. * Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. * Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. * Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. Drive operational excellence and continuous improvement * Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. * Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. * Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. * Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. Lead through insight, stakeholder partnership, and change * Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. * Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. * Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. * Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. What you’ll need to succeed * Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. * Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. * Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. * Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. * Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. * Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. * Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. * Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. * Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. * Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. * Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. * Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. It’s great if you also have * Experience in a global or regional HR shared services / People services environment. * Experience leading both broad employee support teams and specialist employee relations or case management teams. * Experience in knowledge management, service content strategy, and self-service adoption. * Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. * Experience improving employee experience through service redesign, process simplification, or digital product thinking. * Experience in a high-growth tech, internet, or digital business. * Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. Why this role matters This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence. As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally. #PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS. DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
San Francisco•Posted: Jul 17•Deadline: Aug 16
GAQ327R263 While candidates in the listed location(s) are encouraged for this role, candidates in other locations will be considered. We are seeking a strategic, operationally strong Director, Travel & Expense to lead and modernize our global travel, expense, and corporate spend ecosystem. This leader will drive a digital-first, highly scalable program that improves the employee experience while strengthening governance, compliance, and financial discipline across a fast-growing global organization. This role is ideal for a builder who can define future-state strategy while also leading hands-on execution, operational rigor, and measurable outcomes. The successful candidate will partner closely across Finance, Procurement, IT, HR, Security, and Operations to create a seamless and future-ready T&E model. The impact you will have: * Lead the transformation of the T&E program into a modern, automated, digital-first experience, including AI-enabled workflows, touchless expense processing, automated audit controls, and intelligent policy enforcement. * Create a frictionless employee experience across booking, expense submission, approvals, reimbursements, and support while simplifying processes and reducing manual work. * Build a scalable global T&E roadmap that balances agility, governance, employee experience, and operational efficiency, with clear KPIs, dashboards, and change management to support adoption. * Oversee global business travel operations across air, hotel, ground transportation, meetings, and traveler support, while shaping regional travel strategies for a distributed workforce. * Manage travel partners and supplier relationships to improve service levels, optimize spend, and support evolving business needs. * Partner with Security and HR to strengthen traveler safety, duty of care, and crisis response capabilities. * Lead enterprise expense reimbursement and corporate card programs with a focus on automation, compliance, scalability, and employee experience. * Implement intelligent expense capabilities such as auto-generated reports, AI auditing, receipt automation, and policy-driven workflows, while simplifying approvals and accelerating reimbursement cycles. * Partner closely with AP, Payroll, and Finance Operations to streamline end-to-end financial processes. * Own the T&E technology ecosystem, including platforms such as Emburse, Egencia, Ramp, Brex, AppZen, and corporate card integrations; partner with IT and Finance Systems on integrations, APIs, and analytics. * Ensure strong policy governance, financial controls, audit readiness, and compliance with global tax, regulatory, data privacy, and regional travel requirements. * Build and lead a high-performing global team, develop leadership bench strength, and influence cross-functional stakeholders in a complex, fast-moving environment. What we look for: * Bachelor’s degree in Finance, Business, Supply Chain, Hospitality, Information Systems, or a related field. * 10+ years of progressive leadership experience in Travel, Expense, Procurement, Finance Operations, Shared Services, or related functions. * Proven success leading T&E transformation, automation, or digital modernization initiatives in high-growth or fast-paced organizations. * Experience leading global or multinational T&E programs and managing regional operations and cross-border transformation efforts. * Strong operational leadership with the ability to translate strategy into scalable execution. * Deep expertise in T&E platforms, workflow automation, corporate card programs, and expense technologies. * Strong understanding of AI-enabled operations, process redesign, and scalable service delivery models. * Exceptional stakeholder management, communication, and change leadership skills, with the ability to lead through ambiguity and evolving business priorities. * Experience leading global or multinational T&E programs. * MBA, CPA, CTP, or related certification preferred. * Lean Six Sigma, automation, or digital transformation experience strongly preferred. Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected base salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipated utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Zone 1 Pay Range $209,500—$288,100 USD Zone 2 Pay Range $188,600—$259,250 USD Zone 3 Pay Range $178,100—$244,850 USD Zone 4 Pay Range $167,600—$230,450 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Bangkok•Posted: Jul 17•Deadline: Aug 16
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. About the Team The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive. Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it. At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters. Opportunity We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services. This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention. In this role, you will lead the teams responsible for: * People Help Desk / Tier 1 services * Tier 0 / self-service and knowledge foundations * Global People Relations Services, including case governance and specialist support for complex employee relations matters You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance. This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization. This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations. What you’ll do Lead Agoda’s People Services front door and employee support model * Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams. * Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience. * Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution. * Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach. Lead the People Services & Help Desk team * Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support. * Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling. * Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism. * Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives. Lead Global People Relations Services * Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change. * Ensure clear service ownership, escalation pathways, and governance across People Relations case handling. * Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements. * Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team. * Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices. Own the operating interfaces across Tier 1, People Relations, and specialist teams * Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization. * Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways. * Ensure employees and managers experience a joined-up service model even when multiple People teams are involved. * Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams. Build Tier 0 / self-service and knowledge management foundations * Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries. * Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials. * Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content. * Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement. Enable digital, conversational, and AI-supported service delivery * Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management. * Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support. * Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions. * Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels. Drive operational excellence and continuous improvement * Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection. * Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting. * Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences. * Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations. Lead through insight, stakeholder partnership, and change * Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities. * Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities. * Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services. * Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function. What you’ll need to succeed * Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus. * Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience. * Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment. * Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience. * Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management. * Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency. * Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design. * Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools. * Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making. * Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners. * Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture. * Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale. It’s great if you also have * Experience in a global or regional HR shared services / People services environment. * Experience leading both broad employee support teams and specialist employee relations or case management teams. * Experience in knowledge management, service content strategy, and self-service adoption. * Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments. * Experience improving employee experience through service redesign, process simplification, or digital product thinking. * Experience in a high-growth tech, internet, or digital business. * Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments. Why this role matters This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence. As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally. #PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS. DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Bangkok•Posted: Jul 17•Deadline: Aug 16
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get To Know Our Team: The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family. The Opportunity: We are looking for someone to lead our Global Employee Relations Team as a Senior Manager, Employee Relations. This role leads the development of policies, advisory standards, case governance and analytics to ensure fair, consistent and legally sound people practices. The incumbent partners closely with HR leadership, Legal, unions, and government agencies to manage complex disciplinary matters, labor relations issues and emerging workforce risks. The role combines deep industrial relationships expertise, policy leadership, stakeholder influence, and data-driven decision making, and serves as a subject-matter authority on employment legislation and industrial relations strategy. Our Employee Relations consultants work closely with key stakeholders including our Legal/Compliance team, Corporate Tax, Corporate Governance, Talent Business Partner team and the Senior Management Team to support employees in challenging circumstances, and we seek to identify trends and share insights to adjust our people management practices to get the best talent outcomes. We advise and enable managers to make the best possible decisions, challenging practices that go beyond legal obligation to protect our unique culture at Agoda. What You’ll Do: * Elevate Compliance and Policy Expertise: Act as the go-to specialist on ER Matters, guiding managers in adhering to company policies, local laws, and regulations. Establish governance standards, operating guidelines and decision frameworks to ensure consistency across the organization. Translate employment legislation, case law and regulatory changes into clear institutional policies and guidance. * Enhance Manager Effectiveness: Lead the design, review and implementation and advise people managers on the Organization-wide employee & labor relations and HR policy framework. Critically evaluate systemic issues in manager capability and practices and escalate them appropriately to business leaders for sustainable resolution. * Union Engagement: Represent the organization in union consultations, negotiations, arbitration and dispute resolution forums. Analyze union and management proposals to assess policy, financial and employee-relations implications. Support collective bargaining strategies through data, benchmarking and scenario analysis. * Streamline Disciplinary and Termination Processes: Ensure accurate execution and documentation of disciplinary actions and terminations to minimize labor disputes. * Lead Investigations and Employee Relations processes: Conduct impartial investigations into grievances and serve as a dedicated Employee Relations partner, identifying trends and insights to inform procedural improvements. * Drive Performance and Policy Enhancements through Analytics: Analyze performance management data and past misconduct cases to develop recommendations for capability-building, policy revisions, training enhancements, and more effective management practices. * Optimize Performance Management and Offboarding: Spearhead improvements in performance management systems and refine offboarding processes, incorporating data from different sources to enhance employee experiences. * Regulatory & Dispute Management: Liaise with Legal team to represent and manage the Company in negotiations, arbitrations and dispute resolution forums or other regulatory authorities. Required Qualifications: * Deep understanding of employee relations, labor relations and workplace dispute management. * Strong working knowledge of employment legislation, regulations and industrial relations practices. * Ability to interpret legislation and apply it practically within complex organizational environments. * Advanced stakeholder management and influencing capability across senior leaders, unions and regulators. * Strong negotiation, mediation and conflict-resolution skills. * Ability to balance organizational risk with empathy and sound judgement. * Degree in Human Resource Management, Law, Industrial Relations, or related discipline, or equivalent professional experience. * A minimum of 13 years in Employee and Labor Relations or HR Business Partnering roles within large or regulated organizations, with a proven track record of handling complex employee relations issues. * Extensive knowledge of employment laws and regulations in the relevant region, with the ability to interpret and apply them in various scenarios. * Hands-on experience managing and executing restructuring/change management projects * Strong analytical and critical thinking skills * Excellent interpersonal and communication skills to build and maintain relationships with key stakeholders * Ability to cope well with ambiguity and change * High level of discretion, confidentiality, and ethical standards in handling sensitive information and situations. * Sound judgment and the ability to make well-informed decisions, balancing legal compliance with business needs. * Proficiency in using data and analytics to inform decision-making processes and improve employee relations strategies. * Fluency in written and spoken English, with strong communication skills to effectively convey complex information. * Demonstrated leadership qualities and a desire to take on managerial responsibilities in the future. Preferred Qualifications: * Curiosity, ready to challenge current practices and perspectives * Great attention to detail * Great sense of ownership and reliability * Multicultural or International Experience * Humility, flexibility, good interpersonal skills #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Mumbai #India #Gurgaon #India #Delhi #India #Jakarta #Indonesia #Manila #Philippines #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS. DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Bangkok•Posted: Jul 17•Deadline: Aug 16
About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get To Know Our Team: The People Team is a purveyor of opportunity, searching the globe for the most talented individuals and offering them an open, collaborative workplace. By prioritizing skill and potential, we have cultivated a powerful assembly of professionals through our drive for equal opportunity and diversity. We make the move to Agoda a breeze with assisted onboarding programs, and we continue to support and enrich our thousands of Agoda employees through individual growth with outstanding learning programs and various means of assistance. Our development of incredible benefits has ensured everyone can stay strong, healthy, and happy during their time at Agoda. Leading ambitious changes and making a positive impact in the lives of our employees, the People Team is a crucial and rewarding part of the Agoda family. The Opportunity: We are looking for someone to lead our Global Employee Relations Team as a Senior Manager, Employee Relations. This role leads the development of policies, advisory standards, case governance and analytics to ensure fair, consistent and legally sound people practices. The incumbent partners closely with HR leadership, Legal, unions, and government agencies to manage complex disciplinary matters, labor relations issues and emerging workforce risks. The role combines deep industrial relationships expertise, policy leadership, stakeholder influence, and data-driven decision making, and serves as a subject-matter authority on employment legislation and industrial relations strategy. Our Employee Relations consultants work closely with key stakeholders including our Legal/Compliance team, Corporate Tax, Corporate Governance, Talent Business Partner team and the Senior Management Team to support employees in challenging circumstances, and we seek to identify trends and share insights to adjust our people management practices to get the best talent outcomes. We advise and enable managers to make the best possible decisions, challenging practices that go beyond legal obligation to protect our unique culture at Agoda. What You’ll Do: * Elevate Compliance and Policy Expertise: Act as the go-to specialist on ER Matters, guiding managers in adhering to company policies, local laws, and regulations. Establish governance standards, operating guidelines and decision frameworks to ensure consistency across the organization. Translate employment legislation, case law and regulatory changes into clear institutional policies and guidance. * Enhance Manager Effectiveness: Lead the design, review and implementation and advise people managers on the Organization-wide employee & labor relations and HR policy framework. Critically evaluate systemic issues in manager capability and practices and escalate them appropriately to business leaders for sustainable resolution. * Union Engagement: Represent the organization in union consultations, negotiations, arbitration and dispute resolution forums. Analyze union and management proposals to assess policy, financial and employee-relations implications. Support collective bargaining strategies through data, benchmarking and scenario analysis. * Streamline Disciplinary and Termination Processes: Ensure accurate execution and documentation of disciplinary actions and terminations to minimize labor disputes. * Lead Investigations and Employee Relations processes: Conduct impartial investigations into grievances and serve as a dedicated Employee Relations partner, identifying trends and insights to inform procedural improvements. * Drive Performance and Policy Enhancements through Analytics: Analyze performance management data and past misconduct cases to develop recommendations for capability-building, policy revisions, training enhancements, and more effective management practices. * Optimize Performance Management and Offboarding: Spearhead improvements in performance management systems and refine offboarding processes, incorporating data from different sources to enhance employee experiences. * Regulatory & Dispute Management: Liaise with Legal team to represent and manage the Company in negotiations, arbitrations and dispute resolution forums or other regulatory authorities. Required Qualifications: * Deep understanding of employee relations, labor relations and workplace dispute management. * Strong working knowledge of employment legislation, regulations and industrial relations practices. * Ability to interpret legislation and apply it practically within complex organizational environments. * Advanced stakeholder management and influencing capability across senior leaders, unions and regulators. * Strong negotiation, mediation and conflict-resolution skills. * Ability to balance organizational risk with empathy and sound judgement. * Degree in Human Resource Management, Law, Industrial Relations, or related discipline, or equivalent professional experience. * A minimum of 13 years in Employee and Labor Relations or HR Business Partnering roles within large or regulated organizations, with a proven track record of handling complex employee relations issues. * Extensive knowledge of employment laws and regulations in the relevant region, with the ability to interpret and apply them in various scenarios. * Hands-on experience managing and executing restructuring/change management projects * Strong analytical and critical thinking skills * Excellent interpersonal and communication skills to build and maintain relationships with key stakeholders * Ability to cope well with ambiguity and change * High level of discretion, confidentiality, and ethical standards in handling sensitive information and situations. * Sound judgment and the ability to make well-informed decisions, balancing legal compliance with business needs. * Proficiency in using data and analytics to inform decision-making processes and improve employee relations strategies. * Fluency in written and spoken English, with strong communication skills to effectively convey complex information. * Demonstrated leadership qualities and a desire to take on managerial responsibilities in the future. Preferred Qualifications: * Curiosity, ready to challenge current practices and perspectives * Great attention to detail * Great sense of ownership and reliability * Multicultural or International Experience * Humility, flexibility, good interpersonal skills #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Mumbai #India #Gurgaon #India #Delhi #India #Jakarta #Indonesia #Manila #Philippines #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS. DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
Bellevue•Posted: Jul 16•Deadline: Aug 16
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. COMPANY DESCRIPTION: Okta is the foundation for secure connections between people and technology. By harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while allowing for strong security protection. The Okta service integrates directly with an organization’s existing directories and identity systems, as well as 6,500+ applications. Because Okta runs on an integrated platform, organizations can implement Okta quickly at large scale and low total cost. Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure. To learn more about Okta, visit https://www.okta.com. JOB PURPOSE: In this role, you will be tasked with providing hands-on implementation and deployment services to our customers. We are looking for an experienced, enthusiastic and hands-on leader who can rapidly learn the Okta platform, our technology and the value proposition that we bring to customers of all sizes. You will lead multiple concurrent customer deployment projects with the number one goal to ensure long-term customer success. Additionally you will engage with the full Customer Success team in order to assure a smooth transition post-deployment to the support/maintenance phases. Finally, you will also be responsible for the continuous improvement of delivery processes and methods. Duties and responsibilities: * Work hands on with Okta customers, primarily in a post-sales role, to provide innovative consulting services. * Gather, analyze, and document post-sales requirements. * Communicate to customers and partners at the technical and/or functional level appropriate for the situation. * Be dedicated to providing excellent design and deployment solutions resulting in extraordinary customer satisfaction. * Be prompt and deliver high quality service and leadership to align with customer goals and requests. * Manage project scope, schedule, status, and documentation. * Mentor and train customers on the service. * Act as a liaison between Customers and Product Management to drive product development. * Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues. * Interact with management and other roles within the customer organization and Okta. * Collaborate with the sales team on existing customers up-sell and cross-sell opportunities. * Perform hands on technical design, configuration, and troubleshooting of the Okta service. * Shape and Influence Okta’s growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction. * Manage multiple concurrent deployment projects. * Apply knowledge of technologies and protocols to support identity federation and robust access control models, such as SAML 2.0, WS-Federation, OAuth, and OpenID Connect. * While providing customer service, apply knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes. * You will use your SaaS deployment experience with applications such as Salesforce, Box, Office 365, Workday and HR as master for identities. * Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc) when working with customers. * Utilize knowledge of typical enterprise identity life cycle management processes and standards. * Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations. * May provide mentoring, guidance, and expertise to less experienced team members. * Ensure quality and time management processes are followed by team (e.g., change controls, time tracking). * Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement. * 25% future travel required to customer sites. Qualifications: * 5+ years experience as a technical consultant delivering solutions to external customers. * Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc). * Some knowledge of enterprise web technologies, security and cutting-edge infrastructures. * Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) * Familiar with API management using Mulesoft, Axway or Apigee preferred. * Ability to work independently and multi-functionally supporting the development of client work you're doing. * General knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes. * Knowledge of typical enterprise identity life cycle management processes and standards. * SaaS deployment experience: Salesforce, Box, Office 365, Workday and HR as master for identities preferred * Ability to Multi-task and manage multiple customer engagements is a requirement. * Able and willing to be a hands-on contributor * Superb communication skills, including issue tracking, triaging and crisis management. * Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards Nice to have: * Experience in designing and implementing security and identity management solutions to support critical systems and business programs * Experience with technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect). * AD and LDAP experience is preferred * Experience with popular AI tools (e.g. Gemini, Claude, ChatGPT, etc.) Problem Solving: * Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems. * Asks probing questions to elicit facts and clarify a situation. * Identifies critical issues with ease. * Engages appropriate resources to obtain information, seek suggestions and acquire assistance. * Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets. Communication: * Communicates with internal and external customers and all levels of management. * Effectively communicate technical information to non-technical audiences. * Delivers informative, well-organized presentations. * Understands how to communicate difficult/sensitive information thoughtfully. * Uses active listening skills to figure out and understand the customer's business goals, objectives and priorities. Team and Customer Interaction: * Facilitates effective team interaction. * Communicates effectively with customers to identify needs and evaluate alternative technical solutions with customers. * Continually seeks opportunities to increase customer satisfaction and deepen client relationships. * Manages client expectations effectively. Education: A Bachelor's degree (or equivalent) in Computer Science, Information Technology or related discipline required. #LI-Remote P25344 The OTE range for this position for candidates located in the San Francisco Bay area is between: $142,000—$194,700 USD Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us. The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $126,000—$173,800 USD Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can. The annual OTE (On Target Earning) range for this position for candidates located in Canada is between: $117,200—$167,200 USD The Okta Experience * Supporting Your Well-Being * Driving Social Impact * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Professional Services-720
Bellevue•Posted: Jul 16•Deadline: Aug 16
Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence. This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk. COMPANY DESCRIPTION: Okta is the foundation for secure connections between people and technology. By harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while allowing for strong security protection. The Okta service integrates directly with an organization’s existing directories and identity systems, as well as 6,500+ applications. Because Okta runs on an integrated platform, organizations can implement Okta quickly at large scale and low total cost. Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure. To learn more about Okta, visit https://www.okta.com. JOB PURPOSE: In this role, you will be tasked with providing hands-on implementation and deployment services to our customers. We are looking for an experienced, enthusiastic and hands-on leader who can rapidly learn the Okta platform, our technology and the value proposition that we bring to customers of all sizes. You will lead multiple concurrent customer deployment projects with the number one goal to ensure long-term customer success. Additionally you will engage with the full Customer Success team in order to assure a smooth transition post-deployment to the support/maintenance phases. Finally, you will also be responsible for the continuous improvement of delivery processes and methods. Duties and responsibilities: * Work hands on with Okta customers, primarily in a post-sales role, to provide innovative consulting services. * Gather, analyze, and document post-sales requirements. * Communicate to customers and partners at the technical and/or functional level appropriate for the situation. * Be dedicated to providing excellent design and deployment solutions resulting in extraordinary customer satisfaction. * Be prompt and deliver high quality service and leadership to align with customer goals and requests. * Manage project scope, schedule, status, and documentation. * Mentor and train customers on the service. * Act as a liaison between Customers and Product Management to drive product development. * Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues. * Interact with management and other roles within the customer organization and Okta. * Collaborate with the sales team on existing customers up-sell and cross-sell opportunities. * Perform hands on technical design, configuration, and troubleshooting of the Okta service. * Shape and Influence Okta’s growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction. * Manage multiple concurrent deployment projects. * Apply knowledge of technologies and protocols to support identity federation and robust access control models, such as SAML 2.0, WS-Federation, OAuth, and OpenID Connect. * While providing customer service, apply knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes. * You will use your SaaS deployment experience with applications such as Salesforce, Box, Office 365, Workday and HR as master for identities. * Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc) when working with customers. * Utilize knowledge of typical enterprise identity life cycle management processes and standards. * Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations. * May provide mentoring, guidance, and expertise to less experienced team members. * Ensure quality and time management processes are followed by team (e.g., change controls, time tracking). * Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement. * 25% future travel required to customer sites. Qualifications: * 5+ years experience as a technical consultant delivering solutions to external customers. * Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc). * Some knowledge of enterprise web technologies, security and cutting-edge infrastructures. * Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) * Familiar with API management using Mulesoft, Axway or Apigee preferred. * Ability to work independently and multi-functionally supporting the development of client work you're doing. * General knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes. * Knowledge of typical enterprise identity life cycle management processes and standards. * SaaS deployment experience: Salesforce, Box, Office 365, Workday and HR as master for identities preferred * Ability to Multi-task and manage multiple customer engagements is a requirement. * Able and willing to be a hands-on contributor * Superb communication skills, including issue tracking, triaging and crisis management. * Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards Nice to have: * Experience in designing and implementing security and identity management solutions to support critical systems and business programs * Experience with technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect). * AD and LDAP experience is preferred * Experience with popular AI tools (e.g. Gemini, Claude, ChatGPT, etc.) Problem Solving: * Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems. * Asks probing questions to elicit facts and clarify a situation. * Identifies critical issues with ease. * Engages appropriate resources to obtain information, seek suggestions and acquire assistance. * Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets. Communication: * Communicates with internal and external customers and all levels of management. * Effectively communicate technical information to non-technical audiences. * Delivers informative, well-organized presentations. * Understands how to communicate difficult/sensitive information thoughtfully. * Uses active listening skills to figure out and understand the customer's business goals, objectives and priorities. Team and Customer Interaction: * Facilitates effective team interaction. * Communicates effectively with customers to identify needs and evaluate alternative technical solutions with customers. * Continually seeks opportunities to increase customer satisfaction and deepen client relationships. * Manages client expectations effectively. Education: A Bachelor's degree (or equivalent) in Computer Science, Information Technology or related discipline required. #LI-Remote P11488_3464556 The OTE range for this position for candidates located in the San Francisco Bay area is between: $176,000—$242,000 USD Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us. The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $157,000—$215,600 USD Below is the annual salary range for candidates located in Canada. Your actual salary will depend on factors such as your skills, qualifications, and experience. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental, and vision insurance, RRSP with a match, healthcare spending, telemedicine, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program, please visit: https://rewards.okta.com/can. The annual OTE (On Target Earning) range for this position for candidates located in Canada is between: $157,900—$207,500 USD The Okta Experience * Supporting Your Well-Being * Driving Social Impact * Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one. Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation. Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.
Professional Services-720
Remote•Posted: Jul 16•Deadline: Aug 16
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As the Senior People Business Partner (PBP), Product & Marketing, you'll be a strategic business partner to several senior level leaders on the Product and Marketing leadership team, helping them build, develop, and lead high-performing teams. In a fast-moving, innovation-driven environment, senior leaders need a partner who can be trusted with ambiguity. You'll bring that — along with deep experience across talent management, performance, and organizational effectiveness. What You'll Do * Partner directly with senior leaders to understand business priorities and translate them into actionable people strategies. * Serve as a trusted advisor on organizational design, workforce planning, and leadership development. * Lead full-cycle talent review processes — including succession planning, calibration, promotion cycles, and compensation reviews — ensuring the organization has the leadership depth and critical skills needed to execute its long-term roadmap. * Partner with Talent Acquisition, Total Rewards, Talent Management & Development and other functions to deliver a seamless, consistent employee experience. * Bring people analytics to leadership, providing clear visibility into organizational health, including capability gaps, leadership effectiveness, and critical talent retention, while also translating those insights into strategic recommendations that drive performance and decision-making. What You'll Bring * Proven track record as a People Business Partner to senior leaders up to the VP level in fast-paced tech environments of comparable size and complexity, with the EQ, judgment, and confidence to build trusted, credible relationships with VP-level stakeholders from day one and influence decision-making with clear, data-informed guidance. * Solid grounding across core HR domains — performance and talent management, employee relations, organizational effectiveness, and compensation — with the ability to apply them in a Product and Marketing setting. * Demonstrated ability to execute People programs end to end (e.g. talent assessments, calibrations, compensation reviews), with strong attention to detail and a comfort using people data to surface trends and shape recommendations. * Experience supporting globally distributed teams across multiple regions and time zones, with familiarity navigating regional processes such as those in EMEA. * Comfort operating through change and ambiguity, moving fluidly between strategic input and hands-on execution, with strong communication skills for collaborating asynchronously and cross-functionally with Talent Acquisition, Total Rewards, and other People teams. About the team The People Team at GitLab is dedicated to building and scaling the talent, culture, and organizational capabilities that power our global, all-remote workforce. This team partners closely with leaders across the business to design people strategies, shape organizational effectiveness, and create people programs that support growth, performance, and engagement. They focus on delivering data-driven talent insights, fostering open communication with executive stakeholders, and evolving people practices to meet the needs of a rapidly growing, high-performance company. GitLab operates as an all remote company, so the ability to work asynchronously and communicate clearly across time zones is essential. You can expect some travel Leadership and People Group offsites and key team forums. HOW GITLAB WILL SUPPORT YOU * Benefits to support your health, finances, and well-being * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental leave * Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $115,000—$194,000 USD HOW GITLAB SUPPORTS FULL-TIME EMPLOYEES * Benefits to support your health, finances, and well-being * Flexible Paid Time Off * Team Member Resource Groups * Equity Compensation & Employee Stock Purchase Plan * Growth and Development Fund * Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. ---------------------------------------------------------------------------------------------------------------------------------- Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.
In-Office•Posted: Jul 17•Deadline: Aug 16
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Bengaluru, India About the role We are looking for a talented Distributed Systems Engineer to join the Data Localization team. The team builds the infrastructure that enforces where customer data is stored, processed, and decrypted across one of the largest globally distributed edge networks in the world. The problem is not simply building fast, resilient distributed systems; it is building them with provable geographic boundaries that hold under failure, at the scale and reliability Cloudflare's customers depend on. You will work across the full stack in Go and Rust, from low-level policy enforcement and cryptographic key routing at the edge to customer-facing APIs and dashboards, on top of Cloudflare's existing infrastructure: the edge fleet, globally distributed key-value storage, Workers and Durable Objects, PostgreSQL, Kubernetes, and regional ClickHouse. Features ship end-to-end: you will own the design, implementation, rollout, and production operation of the systems you build. This is a good fit if you are drawn to problems where compliance correctness is a hard constraint and not just a quality goal, and where the failure modes you reason about have real consequences for customers operating under regulatory scrutiny. WHAT YOU'LL DO At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. RESPONSIBILITIES (Must-Have Skills) * 3+ years of professional experience designing, building, and operating production distributed systems at scale. * Strong proficiency in at least one system or backend language such as Go, Rust, or C/C++, and a willingness to work in others as the codebase demands. * Solid grasp of distributed systems fundamentals, including: * Consistency and consensus models (strong, sequential, eventual; Paxos / Raft at a conceptual level). * Replication, sharding, and partitioning strategies, and their tradeoffs against availability and latency. * Failure modes: partial failure, network partitions, split brain, clock skew, and how these show up in real systems. * Idempotency, retries, backpressure, timeouts, circuit breakers, and rate limiting as first-class design concerns. * Health checking, failure detection, leader election, and graceful degradation. * Observability: metrics, logs, and tracing as design inputs, not afterthoughts. * Practical experience with API design (REST or gRPC), relational databases, and asynchronous messaging or event streaming systems, with a clear understanding of transactional and consistency boundaries. * Comfortable with AI-assisted development tooling, with the judgment to use it to accelerate work while remaining accountable for correctness, security, and design quality * Track record of production ownership: on-call, incident response, post-mortems, and continuous investment in reliability and performance. * Strong written and verbal communication skills; ability to write clear design documents and collaborate effectively across time zones. Nice-to-Have Skills * Experience building compliance-driven, security-sensitive, or multi-region systems. * Familiarity with cryptography basics — envelope encryption, key management, HSMs, or PKI. * Exposure to edge, CDN, or L4/L7 proxy platforms, or to large-scale globally distributed storage or key-value systems. * Experience contributing to or driving multi-team, multi-quarter engineering programs with cross-functional dependencies across platform, security, and product teams. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
Hybrid•Posted: Jul 17•Deadline: Aug 16
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. AVAILABLE LOCATIONS | AUSTIN, US ABOUT THE ROLE Emerging Technologies & Incubation (ETI) is where new and bold products are built and released within Cloudflare. Rather than being constrained by the structures which make Cloudflare a massively successful business, we are able to leverage them to deliver entirely new tools and products to our customers. Cloudflare’s edge and network make it possible to solve problems at massive scale and efficiency which would be impossible for almost any other organization. R2 is Cloudflare's object storage platform, offering developers durable, reliable storage that integrates seamlessly with Cloudflare's global network and Developer Platform. The R2 Metadata team owns the metadata layer that underpins every R2 operation, every object put, get, list, and delete flows through the systems we build and operate. R2 is growing rapidly, and the metadata layer must evolve to keep pace. The team is responsible for designing and operating the metadata systems that track every object in R2, building and shipping developer-facing features, and ensuring the reliability and performance of these systems at global scale. You'll be joining a team that operates at the intersection of distributed databases, large scale storage infrastructure, and edge computing; building systems that need to be correct, fast, and reliable. RESPONSIBILITIES * Design and implement features in a metadata system, backed by a distributed SQL DB, that serves every R2 API operation, ensuring correctness, performance, and compatibility with the S3 API surface. * Build and operate production services on Cloudflare Workers and Kubernetes that handle high throughput metadata operations with strong consistency and durability guarantees. * Own the schema, data model, and query patterns for a metadata layer managing billions of objects across multiple distributed database clusters. * Own projects end to end; from design docs and schema changes through implementation, testing, deployment, and production monitoring. * Participate in oncall rotations, drive incident resolution, and write postmortems that improve reliability. * Use AI tools extensively to accelerate development, debugging, and operational tasks. We expect engineers to leverage AI as a core part of their workflow. * Collaborate across teams (storage infrastructure, networking, other platform teams) to coordinate capacity planning, API contracts, and cross cutting initiatives. DESIRABLE SKILLS, KNOWLEDGE, AND EXPERIENCE * Strong programming skills in TypeScript, Go, or similar languages. * Experience with distributed databases; schema design, query optimization, indexing strategies, and understanding consistency/performance tradeoffs at scale. * Experience building or operating large scale distributed systems with strong reliability requirements. * Familiarity with cloud infrastructure concepts such as object storage, edge computing, or service oriented architectures. * Understanding of reliability and observability practices: monitoring, alerting, performance tuning, and incident response. * Strong written and verbal communication skills; ability to explain technical decisions clearly and coordinate across teams. * Comfortable working with AI coding tools as part of a daily development workflow. * Experience with Cloudflare Workers, Durable Objects, or edge computing platforms is a strong plus. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
United States•Posted: Jul 17•Deadline: Aug 16
RDQ427R507 At Databricks, we are obsessed with enabling data teams to solve the world’s toughest problems by partnering with the ISVs that drive innovation across every line of business. We enable our partners to bring deep intelligence into the critical workflows their customers rely on every day, from delivering real-time CRM behavioral insights to optimizing complex HR workforce planning. We do this by building and running the world’s best data and AI infrastructure platform, so our customers can focus on the high-value challenges that are central to their own missions. Founded in 2013 by the original creators of Apache Spark, Databricks has grown from a tiny corner office in Berkeley, CA to a global organization with over 8,000 employees. Thousands of organizations, from small startups to Fortune 100, trust Databricks with their mission-critical workloads, making us one of the fastest-growing SaaS companies in the world and one of the top 5 move valuable private companies. As the Partner Development Manager, Business Application Partnerships, you will be responsible for developing, managing, and scaling our global partner ecosystem that makes Databricks the best place to run data-and-AI-intensive workloads central to core enterprise Line of Business operations. You will build and own strategic partnerships with a set of top ISVs across CRM/CSM, HCM, Finance, ERP — building joint solutions, co-creating joint GTM plays, and helping our field and customers realize the value of combining Databricks with leading Business Application partners. The impact you will have: We are looking for someone who has previously managed Business Application ISVs at a hyperscaler or worked at a leading Business Application ISV. The role demands both technical and GTM acumen — able to work with Product and Engineering teams on integrations, as well as with Sales and Marketing teams on go-to-market execution. It is a fast-paced, cross-functional role requiring strong communication, prioritization, and presentation skills, and the ability to quickly context-switch between product, engineering, and field conversations. Success will require deep subject matter expertise in large-scale technology ecosystems, coupled with a scrappy, entrepreneurial spirit to build partnerships that establish Databricks as the best place to run Business Application workloads for years to come. * Build and own comprehensive, end-to-end partnership business plans for a portfolio of top-tier ISVs, integrating GTM strategies, product innovation roadmaps, and marketing initiatives to deliver measurable business outcomes. * Lead the end-to-end lifecycle of top ISV partnerships in the Business Applications category, from joint business planning to solution development and execution. * Drive enablement and field readiness to ensure both Databricks and partner teams can effectively position and deliver these joint offerings. * Serve as the internal voice of top partners in category, collaborating with Product, Sales, and Marketing leadership to influence our roadmap and ensure our strategy addresses the evolving needs of the Business Application landscape. What we look for: * 7+ years in product partnerships, business development, or partner management, including 5+ years focused on Business Applications or cloud ecosystems. * Proven success launching ISV integrations and GTM motions in Business Applications with hyperscalers * Deep understanding and network across Business Application ecosystems — CRM/CSM, HCM, Finance, ERP, and related workflows, and ability to develop joint value propositions that resonate with technical and business decision-makers alike. * Strong cross-functional leadership skills — able to influence Product, Engineering, Sales, Marketing, and Business Operations teams. * Experience navigating co-opetition dynamics and sensitive partner relationships. * Excellent written, verbal, and presentation skills * Grit, humility, and the ability to operate in a high-growth, founder-led environment. Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Zone 1 Pay Range $178,800—$245,850 USD Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Zone 2 Pay Range $161,000—$221,300 USD Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Zone 3 Pay Range $152,000—$209,000 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
Mountain View•Posted: Jul 17•Deadline: Aug 16
Location: San Francisco or Mountain View, California GAQ327R225 Databricks is building an Agentic Enterprise applications Platform a scalable, governed AI application platform built on Databricks that enables any internal team (GTM, Finance, HR, Legal, Product) to build production grade agentic applications in weeks, not months. The platform provides a managed agent runtime, standardized MCP connectors to enterprise systems of record, a shared UI component library with a design system, an intelligence data/context layer and a gold-standard promotion pipeline from prototype to production. As a Staff Product Manager, you will own the product strategy, roadmap, and execution for the Agentic Platform the foundational layer that every domain workspace depends on. You will work across agent runtime, MCP connectors, intelligence layer, evaluation framework, developer experience, and governance to deliver a platform that reduces time-to-production from months to weeks while maintaining enterprise grade quality, security, and reliability. You will partner closely with Application Engineering, the CIO organization, and domain teams across GTM, HR, Finance, and Product to ensure the platform serves real needs and scales with the organization. The impact you will have: * Own the Agentic Platform strategy and roadmap. Define what ships, in what order, and why. Translate organizational outcomes into concrete platform capabilities with measurable success criteria. * Define and drive the agent and runtime. Establish the managed agent runtime supporting multi step orchestration with durable execution, model gateway abstraction across all providers, governed tool invocation, and configurable per-agent guardrails (cost ceilings, timeouts, blast radius limits). * Build the MCP connector ecosystem. Own the strategy for standardized, bidirectional connectors various systems of record. Drive on behalf of identity propagation, idempotency, dry-run/preview mode, and a connector SDK that lets domain teams onboard new systems without platform changes. * Establish the intelligence layer. Define the three layer data architecture: knowledge graph (curated domain knowledge), context graph (live entity state from systems of record), and temporal memory (session, user preferences, and episodic history). Ensure unified retrieval across vector, structured, and graph sources with source traceability on every context element. * Ship the evaluation and quality framework. Own the AI-judge evaluation pipeline: offline eval with golden datasets, online LLM-as-judge scoring, domain-specific judges (Finance, HR, Legal, Sales), and mandatory evaluation gates in CI/CD. No agent reaches production without passing quality and safety thresholds. * Design the developer experience. Make the platform self-service by construction. Domain teams provision agent projects, promote across environments, and access connectors without platform-team tickets. SDK, CLI, sandbox environments, agent templates, and documentation — the paved road must be faster than building bespoke. Target: idea to production in <4 weeks for a standard agent. * Define the federation and adoption model. Establish the three tiers of adoption (platform built, domain built on platform, citizen developer edge apps) with governance checkpoints at each gate. Drive the gold-standard promotion pipeline from edge prototype to production hardened service. What we look for: * 8+ years of product management experience, with at least 3 years on internal platform, infrastructure, or developer-experience products. * Deep experience building platforms that other teams build on you understand the difference between a platform and an application, and you have opinions about API design, developer ergonomics, and self service. * Demonstrated experience with AI/ML platforms, agent frameworks, LLM-powered applications, or agentic systems. You know what an agent runtime is, what RAG means in practice, and why evaluation is the hardest part. * Strong technical foundation you can read architecture diagrams, discuss trade offs with engineers (e.g., sync vs. async, checkpointing strategies, context window management), and make informed prioritization decisions on deeply technical work. * Experience defining and shipping developer experiences: SDKs, CLIs, templates, documentation, and self service workflows. You measure success by adoption and developer NPS, not feature count. * Proven ability to lead cross-functional initiatives across 4+ teams without direct authority. You influence through clarity, conviction, and stakeholder alignment. * Strong written communication strategy documents, PRDs, and executive briefs that drive alignment at VP and CIO level. * Comfort with ambiguity, you will define the roadmap for capabilities that don't exist yet, in a space that is evolving weekly. Nice to have: * Experience with Databricks, Lakehouse architecture, Unity Catalog, MLflow, or Delta Lake. * Familiarity with LangGraph, LangChain, or similar agent orchestration frameworks. * Familiarity with MCP (Model Context Protocol), A2A (Agent-to-Agent), or AG-UI protocols. * Experience building AI evaluation frameworks LLM-as-judge, red-teaming, or automated quality scoring. * Experience with design systems, component libraries, or frontend platform work. * Background in enterprise SaaS platform consolidation or migration. Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Zone 1 Pay Range $172,200—$236,850 USD Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here. Local Pay Range $172,200—$258,400 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
AI
Distributed•Posted: Jul 16•Deadline: Aug 16
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. AVAILABLE LOCATIONS * Denver, US ABOUT THE ROLE The Solution Engineering organization is responsible for the technical sale of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Reporting to the Solution Engineering Manager, the Majors Accounts Solutions Engineer is a Senior level role. You are a customer facing technologist within the Cloudflare Solutions Engineering team. You have strong experience in large account pre-sales management as well as excellent verbal and written communications skills suited for executive-level engagement. You are comfortable speaking about the Cloudflare vision and mission with C-level customer executives. Your role will be to build passionate champions within the technology ranks at your accounts, drive sales for identified opportunities, and leverage your relationships with these technical champions to build a revenue pipeline where no opportunities yet exist. You will work within a high-profile pursuit team dedicated to certain strategic accounts, working closely with the majors account executives attached to these accounts. RESPONSIBILITIES Specifically, we are looking for you to: * Build and maintain long term technical relationships with the technical buyers (executives, managers and individual contributors) at your assigned accounts, becoming a trusted advisor to those stakeholders. * Deeply understand the business-critical issues that your accounts are facing, and provide meaningful solution designs to facilitate technical validation of Cloudflare as a part of the customer’s infrastructure, including the coordination of Cloudflare colleagues throughout the sales and procurement cycle. * Identify and drive technical conversations in every possible line of business within the accounts, engaging key technical buyers with the purpose of uncovering new areas of potential revenue & showing value to all possible parts of your accounts. * Empower customers in their security and network transformation journeys, helping them to define strategies and architect necessary security controls aligned with Cloudflare product suites. * Be the voice of the customer internally at Cloudflare, engaging with and influencing Cloudflare’s Product and Engineering teams to meet your customers’ needs. * Represent and evangelize Cloudflare externally at Developer, Community, Technology, Cybersecurity and other industry events with thought leadership and expertise. DESIRABLE SKILLS, KNOWLEDGE, AND EXPERIENCE * Polished communication and executive presentation skills with ability to drive a discussion with a broad range of stakeholders (from the web developer to the CISO). * Relationship building: a proven track record of building deep technical relationships with engineers and senior executives in large and strategic accounts. Experience in managing various stakeholder relationships to build consensus on security solutions/projects. * Experience managing technical sales within large accounts. * Developing champion-style relationships * Driving technical wins * Assisting with technical validation * A deep understanding of core industry components of Cloudflare solutions (and a desire to learn more): * Internet security technologies including DDoS and DDoS mitigation, Firewalls, TLS, VPN, DLP * Networking technologies including TCP, UDP, DNS, IPv4 + IPv6, BGP routing, GRE, SD-WAN, MPLS, Global Traffic Management * HTTP technologies including reverse proxy (e.g., WAF and CDN), forward proxy (secure web gateway), serverless application development * Zero-trust network access (ZTNA & SASE) concepts including identity management and authentication * Cloud computing technologies such as AWS, GCP, Azure and others * Some scripting or programming experience with one or more of JavaScript, Python, Golang, BASH * Understanding of, or experience with, regulatory requirements such as FedRAMP, GDPR, PCI DSS, HIPAA, SOC-2, ISO/IEC. BONUS POINTS * While graduate-level degrees in Computer Science, Engineering, or related fields are noted, this is not a strict requirement. We welcome candidates from all backgrounds. * Relevant certifications such as Azure/AWS/GCP Architect are a plus. * Familiarity with modern, emerging technical landscapes such as Zero Trust security architectures, serverless computing (Workers), and post-quantum cryptography. * Serve as the subject matter expert on Generative AI, Large Language Models (LLMs), MLOps, and data architecture. COMPENSATION Compensation may be adjusted depending on work location. * For Denver, Colorado based hires: Estimated annual salary of $212,000 - $265,000. This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. EQUITY This role is eligible to participate in Cloudflare’s equity plan. BENEFITS Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. HEALTH & WELFARE BENEFITS * Medical/Rx Insurance * Dental Insurance * Vision Insurance * Flexible Spending Accounts * Commuter Spending Accounts * Fertility & Family Forming Benefits * On-demand mental health support and Employee Assistance Program * Global Travel Medical Insurance FINANCIAL BENEFITS * Short and Long Term Disability Insurance * Life & Accident Insurance * 401(k) Retirement Savings Plan * Employee Stock Participation Plan TIME OFF * * Flexible paid time off covering vacation and sick leave * Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
Distributed•Posted: Jul 16•Deadline: Aug 16
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. AVAILABLE LOCATIONS * Boston, MA ABOUT THE ROLE The Pre-Sales Solution Engineering organization owns the technical sales of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds including but not limited to Sales Consultants, Technical Consultants, Technical Support and Program Managers. You are a customer facing technologist within the Cloudflare Solutions Engineering team. You have experience in working in a pre-sales or other technical customer facing role supporting large enterprise accounts or acquiring new enterprise customers, as well as excellent verbal and written communication skills suited to explain the benefits of Cloudflare products and services to existing and potential customers. In this role, you will be responsible for partnering with the sales team to understand customer requirements and provide sales support, prepare and deliver technical presentations and demos explaining the benefits of Cloudflare products to existing and potential customers, and run proof of concept trials for customers. RESPONSIBILITIES CUSTOMER ENGAGEMENT & SOLUTION MAPPING * Identifying customer initiatives and business challenges, and subsequently mapping them to appropriate Cloudflare solutions. * Building technical champions and strong relationships within customer accounts. * Leading demonstration and proof-of-concept activities for both prospects and customers. * Developing and presenting customer presentations tailored for all organizational levels within an Enterprise Customer's organization. EXPERTISE & EVANGELISM * Demonstrating and sharing Cloudflare expertise with peers through the creation of professional content, including white papers, blog posts, and other knowledge-sharing activities. * Representing and evangelizing Cloudflare externally with thought leadership and expertise at Developer, Community, Technology, Cybersecurity, and Industry-focused events. * Applying in-depth vertical knowledge or domain expertise to advise on best practices. DESIRABLE SKILLS, KNOWLEDGE, AND EXPERIENCE * Bachelor's Degree or equivalent relevant work experience. * Minimum 5 years pre-sales experience. * Proven experience in a customer-facing technical role, such as Solutions Engineer, with exposure to CDN, Security, Networking, or SaaS technologies. * Solid written, verbal, and presentation communication skills. * Demonstrated ability to manage multiple projects and activities concurrently. * Highly motivated, curious, and collaborative team player who works with a sense of urgency. * The position requires up to 50% travel for attending meetings with prospects or customers, participating in conferences and industry events, and collaborating with Cloudflare colleagues. Examples of more desirable skills, knowledge and experience: * Networking & Application Architecture: Strong grasp of fundamental customer network and application designs, including detailed knowledge of the user-to-application workflow in hybrid environments (Azure, AWS, GCP). * Security: Understanding, knowledge, or experience with application and network security. * SaaS & Remote Access: Familiarity with SaaS application environments and challenges related to VPN/remote access. * Monitoring & Analytics: Experience or knowledge of SIEM and log analytics platforms. * Client Management: Foundational knowledge of client OS and software distribution. * Executive Communication: Demonstrated ability to interact with and communicate messages of network and security transformation to senior-level staff and executives. * Networking Expertise: Strong understanding of routing, subnetting, split tunnels, SD-WAN, and local internet breakout. * Security Risks: Familiarity with common end-user and application security threats, including DDoS, malware, phishing, and viruses. * Market Knowledge: Awareness of the competitive landscape, particularly concerning CDN providers and internet security technologies. BONUS POINTS * Education: While graduate-level degrees in Computer Science, Engineering, or related fields are noted, this is not a strict requirement. We welcome candidates from all backgrounds. * Certifications: Relevant certifications such as Azure/AWS/GCP Architect are a plus. COMPENSATION Compensation Compensation may be adjusted depending on work location. This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. For New York City, and Massachusetts based hires: Estimated annual salary of $234,000 - $292,000 Equity This role is eligible to participate in Cloudflare’s equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. HEALTH & WELFARE BENEFITS * Medical/Rx Insurance * Dental Insurance * Vision Insurance * Flexible Spending Accounts * Commuter Spending Accounts * Fertility & Family Forming Benefits * On-demand mental health support and Employee Assistance Program * Global Travel Medical Insurance FINANCIAL BENEFITS * Short and Long Term Disability Insurance * Life & Accident Insurance * 401(k) Retirement Savings Plan * Employee Stock Participation Plan TIME OFF * Flexible paid time off covering vacation and sick leave * Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
Remote - US•Posted: Jul 16•Deadline: Aug 16
At MyFitnessPal, we believe good health starts with what you eat. We provide tools, resources and support to enable users to reach their health goals. As the Sr. Manager, Federal Programs, you'll lead the MyFitnessPal business unit working alongside a major systems integrator (the Prime) to support initiatives for the U.S. federal government. You will build strong partnerships with our prime contractor, government program stakeholders, and cross-functional leaders across MyFitnessPal's product, engineering, security, and legal teams. Your leadership skills and command of federal security and compliance will allow MyFitnessPal to deliver on initiatives inside a government program. This role is part of the Technology Operations (TechOps) organization, which includes IT, Infrastructure, Security, Site Reliability Engineering, and DevOps/DevEx disciplines. The TechOps org seeks to enable MyFitnessPal to "ship with confidence" by delivering a secure, reliable, and low-friction runway to build and operate software at scale, including within the rigorous security and compliance environment of the U.S. federal government. Essential Duties: Reporting to the VP, TechOps, you will own the MyFitnessPal Federal business unit end to end: its security and compliance posture, delivery of the nutrition and health capability, the relationship with the contract Prime, and the business unit’s P&L. Above all, you are the accountable owner for meeting and maintaining security, privacy, and contractual requirements, allowing product excellence and growth to follow from that foundation. You will help stand up the team, establish the operating cadence of a federal-facing business, and serve as the senior face to our prime and government customers. This is a U.S.-based, remote role and requires eligibility to obtain and maintain a U.S. Government security clearance. WHAT YOU’LL BE DOING: * Stand up and lead the MFP Federal team and establish the governance and internal controls of a federal-facing business unit * Own the entity's P&L, operating budget, and KPIs, and partner with MyFitnessPal corporate functions (legal, security, HR, finance) to keep the entity aligned and well-supported * Own delivery of capabilities against the scope, schedule, quality, and service-level commitments set forth in the contract * Translate government requirements into a credible product and delivery roadmap, partnering across MyFitnessPal product and engineering * Serve as the primary senior point of contact and corporate liaison to our prime and government stakeholders, building a trusted-partner relationship and identifying opportunities to expand scope within the program and into adjacent federal work * Manage the security and compliance requirements that flow down from the prime, and demonstrate the product and business’s compliance status prior to and throughout the period of performance * Govern the handling of sensitive data, including segregation between the federal entity and commercial MyFitnessPal, privacy controls, audit readiness, and incident response QUALIFICATIONS TO BE SUCCESSFUL IN THIS ROLE: * 8+ years of experience, including senior leadership of a business unit, program, or P&L, with a meaningful portion in or adjacent to the U.S. federal / Department of War (DoD) market * Demonstrated, hands-on command of federal security and compliance frameworks (e.g., NIST SP 800-171, DFARS 252.204-7012/-7021, CMMC, FedRAMP, and RMF/ATO processes) sufficient to own MFP Federal’s posture * Experience operating as, or working with, a Department of War (DoD) prime or subcontractor, including managing requirements and contractual compliance * Proven track record of standing up or scaling a team or function and delivering complex software or technology programs on schedule * Strong executive communication and stakeholder management; able to be the credible senior face of MFP to a prime and to Government customers * U.S. person, able to obtain and maintain a U.S. Government security clearance, as required, and willing to travel partner sites, as required * Hold an active DoD 8140-compliant certification * Experience handling CUI and PII in regulated environments * Background in digital health, human performance, wearables, or nutrition/wellness technology is a plus * Relevant industry certifications (e.g., PMP, CISSP, or CMMC-related credentials) are a plus Values you’ll model * Be Kind and Care — build with empathy; assume positive intent; support teammates and members. * Live Good Health — champion healthy habits and balance in how we work and what we ship. * Be Data-Inspired — ground decisions in research and data; measure what matters. * Champion Change — lean into ambiguity; iterate, learn, and improve continuously. * Leave it Better than You Found It — raise quality, clarify systems, and document as you go. * Make It Happen — bias to action; deliver impact with craft and accountability. The reasonably estimated salary for this role at MyFitnessPal ranges from $150,000 - $200,000. Actual compensation is based on factors such as the candidate’s skills, qualifications, and experience. In addition, MyFitnessPal offers a wide range of comprehensive and inclusive employee benefits for this role including healthcare, parental planning, mental health benefits, annual performance bonus, a 401(k) plan and match, responsible time off, monthly wellness and technology allowances, and others. EXCITING FULL-TIME EMPLOYEE BENEFITS, PERKS AND CULTURE Face-to-Face Connections: We value personal connections. Enjoy opportunities to meet and connect with your team members in person to help forge meaningful relationships that extend beyond the virtual realm. Teams meet as often as needed and all of MyFitnessPal gathers annually. Flexibility At Its Best: Achieve the work-life balance you deserve. Enjoy a flexible time-off policy with our Responsible Time Off benefit. Give Back: Use your volunteer days off to support what matters most to you. Each full time teammate receives 2 days per calendar year to give back to their community through service. Mentorship Program: Take control of your career through our mentorship program where, if you’d like, you will be matched with a teammate who can help you scale your skills and propel your growth. Family-Friendly Support: Embrace the journey with confidence and care. Enjoy our paid maternity and paternity leave, to provide time to balance family responsibilities with your career and take the time needed to strengthen family relationships. We understand the complexities of starting or expanding a family, which is why we provide best-in-class comprehensive assistance for fertility-related matters. Wellness Comes First: Live Good Health is one of our core values. Receive a monthly Wellness Allowance, empowering you to focus on your physical and mental well-being by choosing from a range of wellness initiatives, including dedicated mental health days. Celebrate Greatness: Your hard work deserves recognition! Our reward and recognition platform empowers peers to acknowledge and reward each other for the exceptional contributions they make. Elevate Your Health & Fitness: Get access to MyFitnessPal Premium, allowing you to take your fitness, health and wellness journey to new heights. Unlock Your Potential: Access our virtual learning and development library, and participate in training opportunities to continuously grow and enhance your skills. Championing Inclusion: Our dedicated DEI Committee actively fosters a diverse and inclusive workplace by setting actionable goals and evaluating progress across the organization. Healthcare Matters: Your well-being is our priority. Take advantage of our competitive medical, dental, and vision benefits that cater to your holistic healthcare needs. Feel secure and supported on your wellness journey. Secure Your Future: Benefit from our retirement savings program, giving you peace of mind for your financial goals. Reach them sooner with MyFitnessPal’s competitive employer match. At MyFitnessPal, our mission is to enable people to make healthy choices. And it wouldn't be possible without our team. We celebrate the unique POV that each person brings to the table and believe in a collaborative and inclusive environment. As an equal opportunity employer, we prohibit any unlawful discrimination on the basis of race, religion, military or veteran status, sex, gender, marital status, gender identity or expression, sexual orientation, national origin, age, or disability. These are our guiding ideologies and apply across all aspects of employment. MyFitnessPal participates in E-Verify.
Distributed•Posted: Jul 16•Deadline: Aug 16
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. AVAILABLE LOCATIONS * New York, US ABOUT THE ROLE The Pre-Sales Solution Engineering organization owns the technical sales of the Cloudflare solution portfolio, ensuring maximal business value, fit-for-purpose solution design and adoption roadmap for our customers. Solution Engineering is made up of individuals from a wide range of backgrounds including but not limited to Sales Consultants, Technical Consultants, Technical Support and Program Managers. You are a customer facing technologist within the Cloudflare Solutions Engineering team. You have experience in working in a pre-sales or other technical customer facing role supporting large enterprise accounts or acquiring new enterprise customers, as well as excellent verbal and written communication skills suited to explain the benefits of Cloudflare products and services to existing and potential customers. In this role, you will be responsible for partnering with the sales team to understand customer requirements and provide sales support, prepare and deliver technical presentations and demos explaining the benefits of Cloudflare products to existing and potential customers, and run proof of concept trials for customers. RESPONSIBILITIES CUSTOMER ENGAGEMENT & SOLUTION MAPPING * Identifying customer initiatives and business challenges, and subsequently mapping them to appropriate Cloudflare solutions. * Building technical champions and strong relationships within customer accounts. * Leading demonstration and proof-of-concept activities for both prospects and customers. * Developing and presenting customer presentations tailored for all organizational levels within an Enterprise Customer's organization. EXPERTISE & EVANGELISM * Demonstrating and sharing Cloudflare expertise with peers through the creation of professional content, including white papers, blog posts, and other knowledge-sharing activities. * Representing and evangelizing Cloudflare externally with thought leadership and expertise at Developer, Community, Technology, Cybersecurity, and Industry-focused events. * Applying in-depth vertical knowledge or domain expertise to advise on best practices. DESIRABLE SKILLS, KNOWLEDGE, AND EXPERIENCE * Bachelor's Degree or equivalent relevant work experience. * Minimum 8+ years pre-sales experience. * Proven experience in a customer-facing technical role, such as Solutions Engineer, with exposure to CDN, Security, Networking, or SaaS technologies. * Solid written, verbal, and presentation communication skills. * Demonstrated ability to manage multiple projects and activities concurrently. * Highly motivated, curious, and collaborative team player who works with a sense of urgency. * The position requires up to 50% travel for attending meetings with prospects or customers, participating in conferences and industry events, and collaborating with Cloudflare colleagues. Examples of more desirable skills, knowledge and experience: * Networking & Application Architecture: Strong grasp of fundamental customer network and application designs, including detailed knowledge of the user-to-application workflow in hybrid environments (Azure, AWS, GCP). * Security: Understanding, knowledge, or experience with application and network security. * SaaS & Remote Access: Familiarity with SaaS application environments and challenges related to VPN/remote access. * Monitoring & Analytics: Experience or knowledge of SIEM and log analytics platforms. * Client Management: Foundational knowledge of client OS and software distribution. * Executive Communication: Demonstrated ability to interact with and communicate messages of network and security transformation to senior-level staff and executives. * Networking Expertise: Strong understanding of routing, subnetting, split tunnels, SD-WAN, and local internet breakout. * Security Risks: Familiarity with common end-user and application security threats, including DDoS, malware, phishing, and viruses. * Market Knowledge: Awareness of the competitive landscape, particularly concerning CDN providers and internet security technologies. BONUS POINTS * Education: While graduate-level degrees in Computer Science, Engineering, or related fields are noted, this is not a strict requirement. We welcome candidates from all backgrounds. * Certifications: Relevant certifications such as Azure/AWS/GCP Architect are a plus. COMPENSATION Compensation may be adjusted depending on work location. This role is eligible to earn incentive compensation under Cloudflare’s Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan. For New York based hires: Estimated annual salary of $234,000.00 - $292,000.00 Equity This role is eligible to participate in Cloudflare’s equity plan. Benefits Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S. HEALTH & WELFARE BENEFITS * Medical/Rx Insurance * Dental Insurance * Vision Insurance * Flexible Spending Accounts * Commuter Spending Accounts * Fertility & Family Forming Benefits * On-demand mental health support and Employee Assistance Program * Global Travel Medical Insurance FINANCIAL BENEFITS * Short and Long Term Disability Insurance * Life & Accident Insurance * 401(k) Retirement Savings Plan * Employee Stock Participation Plan TIME OFF * Flexible paid time off covering vacation and sick leave * Leave programs, including parental, pregnancy health, medical, and bereavement leave What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.
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Commute
Commute Limit45 min
🚀 15 min🇸🇪 45 min avg🚌 90 min
Commute Map (Skåne)
Optimal (< 25 min)
Standard (25-50 min)
Long commute (> 50 min)
Outside limit (> 45 min)