Search results for "IT Continuity"

Databricks

SLSQ327R9 Databricks Enterprise Sales team is looking for an Account Executive to join us in Perth, WA. This is a newly created role to double down on the opportunity identified in the WA market. As a Core rep at Databricks, you are pivotal in driving the company's growth by expanding our footprint with existing customers. You will focus on converting prospects into customers and driving the consumption of Databricks' services. You will report to the Director of Enterprise Sales. As an Account Executive, you will have a strong command of the SaaS sales process. You know how to present innovation and change through customer vision expansion and can guide opportunities forward to compress decision cycles. You love understanding a product in-depth and are passionate about communicating its value to customers and partners, and importantly, the business value that technology can unlock. Always prospecting for new opportunities, you will engage new accounts whilst continuing to increase value within existing accounts.  The Impact You Will Have: * Driving Consumption: Help customers derive value from the platform by identifying key use cases and increasing usage. * Securing Strategic Committed Deals: Identify, structure and close opportunities to co-invest in high-priority initiatives to accelerate and de-risk projects delivery * Prospecting and Lead Generation: Use various strategies and resources, such as intent signals, account planning, and leveraging customer stories, to effectively prospect and target leads. * Prospect Engagement: Leverage BDRs, Marketing and Network to build relationships with key prospects in territory to displace incumbent technologies. * Sales Execution: Conduct first meetings with compelling POVs to create urgency for change. Create territory and account plans to prioritise pursuits. Engage in activities such as roundtables, bootcamps and industry events to build relationships and progress pipeline. * Pipeline Management: Maintain an accurate and updated Salesforce (SF) pipeline, create proof of concepts (POCs), and manage the sales cycle from initial contact to closing the deal. * Collaboration: Engage with architects, professional services engagement managers coordinate demand planning sessions, and align with executive sponsors to ensure a comprehensive approach to customer success. What We Look For: * Characteristics:  * Takes initiative, is proactive and drives. * Unwavering Prioritisation & Grit. * Detail-oriented. * Creative * Coachability * Open to Change and uncertainty * Experience: Proven track record in sales. Demonstrable experience in selling innovation, ideally in Big Data, Cloud, or SaaS technology in a consumption-first world.  * Skills: Strong prospecting, lead generation, and customer engagement skills. Ability to drive consumption and secure first-time commits. * Collaboration: Ability to work effectively with cross-functional teams, including GDRs and Customer Success teams. * Technical Acumen: Understanding of Databricks' platform and the ability to communicate its value to customers. About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Reddit

Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 126 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com. Reddit is seeking a solid, analytical, strategic, creative, knowledgeable, and visionary finance leader to join our Finance team as a Director, Technology FP&A . In this role, you will provide strategic and value-added financial leadership in partnership with our Engineering organization. You will partner with the Engineering teams to drive alignment and resourcing planning decisions, helping to align the needs of the business to the financial plan for the company. This person will be a thought partner, owning and driving the agenda in their area of responsibility, by driving financially responsible opportunities, and improving accuracy of reporting/insights.  Additionally, you will be involved in continuing to stand up a financial process for evaluating and tracking Global Technology decisions, including working cross-functionally with other organizations within Reddit to ensure decisions are well-thought through (tax, legal, accounting, audit, etc.).   If you are someone who is passionate about growing with a rising business, values efficiency and creative problem-solving using financial/quantitative metrics, and thrives in a fast-paced, open and fast-growing environment, then this is a great role for you! Responsibilities  * Support Reddit’s Engineering Organization - Partner with Engineering leadership to provide financial modeling assistance for key business decisions including prioritizing resources and investments to get the best ROI. Develop understanding of Engineering related issues and priorities; reconcile those matters with long term forecasts.  * Strong Thought Leadership -  Bring insights from industry knowledge and your business acumen to show a capability of influencing business leadership to drive results. You will have a passion for improving existing processes and be able to work across teams to achieve results. * Deliver engineering P&Ls - Own financial forecasts, annual operating plan, budget tracking, and long range plan by partnering with various stakeholders. Establishing and communicating information about financial targets on a quarterly and annual basis; identifying and reporting risk and opportunity levels determined for the overall financial plan; providing actionable insights (e.g. productivity analysis, ROI, contractor spend optimization, capex management, etc). * Cloud Reporting - Work closely with our team to track and report our KPIs against our most strategic Cloud Hosting agreements.  Continue to optimize costs by working with engineers to balance workloads across our dual cloud environment. Run strategic projects in partnership with program management and engineering leaders to drive efficiencies and accountability for promised returns. * Communications and Presentations – Provides strategic input for business decisions by overseeing the production of complex financial models that incorporate assumptions, expectations, and known risks; preparing presentations and other supporting materials for recommendations. * Talent and Leadership – Develops and implements strategies to attract and maintain a highly skilled and engaged workforce by diagnosing capability gaps; recruiting, selecting, and developing talent Qualifications * BA/BS degree in Engineering, Finance, Economics or similar quantitative discipline (MBA, CPA, not required, but highly preferred) * 13+ years in FP&A experience with 2+ years of experience supporting cloud infrastructure and cloud cost analysis, and 5+ years of people management (role will be actively managing a small but highly productive team) * Must have experience working with AWS or GCP cloud products  * Experience working in investment banking or consulting required * Experience working with Engineering a plus * Strong understanding of financial statements including B/S, P&L and drivers for margin. * Experience with owning and leading planning and forecasting, large data sets and sophisticated models, proven proficiency with Excel, PowerPoint presentations and deck creation * Strategic thinker who demonstrates leadership, vision, and insight * Hands-on manager with a strong finance background * Strong work ethic; high sense of urgency; ability to learn and deliver results in tight timeline * Experience partnering with stakeholders across the organization and drive projects forward * Demonstrated ability to meet deadlines while managing multiple projects in a fast-paced environment Benefits: * Annual Personal & Professional development funds * Comprehensive Health benefits * Workspace benefits for your home office * 401k Matching * Family Planning Support * Flexible Vacation (please use them!) & Monthly Global Wellness Days * 4+ months paid Parental Leave   * Paid Volunteer time off Pay Transparency: This job posting may span more than one career level. In addition to base salary, this job is eligible to receive equity in the form of restricted stock units, and depending on the position offered, it may also be eligible to receive a commission. Additionally, Reddit offers a wide range of benefits to U.S.-based employees, including medical, dental, and vision insurance, 401(k) program with employer match, generous time off for vacation, and parental leave. To learn more, please visit https://www.redditinc.com/careers/. To provide greater transparency to candidates, we share base salary ranges for all US-based job postings regardless of state. We set standard base pay ranges for all roles based on function, level, and country location, benchmarked against similar stage growth companies. Final offer amounts are determined by multiple factors including, skills, depth of work experience and relevant licenses/credentials, and may vary from the amounts listed below. The base salary range for this position is: $245,800—$344,100 USD In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors. Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Mongodb

MongoDB, as a database software and consistently voted the #1 most wanted database preferred by developers, is continuing to attract the most demanding, innovative companies and development teams in enterprise software.  To meet this demand, we are looking for passionate technologists to join our growing Industry Solutions Team (IST), a remote/flexible, globally-dispersed team. Our objective is to align MongoDB as an industry solution and ensure we understand enterprise clients and their needs to modernize software legacies, transition to modernized solutions, and guide them through continuous data-driven modernization.  The responsibilities of this role include communicating the direction of MongoDB’s platform to customers and industry partner communities via content creation, industry-focused technical demos, leading projects that help drive forward accounts (such as sales enablement, account workshops, internal newsletters, etc.), and more. This is a great opportunity for individuals with a technical background interested in the business solution space, to dive deep into a cross-functional team and be part of one of the fastest growing companies. We’re looking for someone who is willing to learn fast and is able to understand the technology we work with, communicate it in a language our customers use, and work with our Industry Consultants and Principals on their projects, taking into consideration the different focal verticals. This role leads towards a consultant role and beyond, with a career trajectory we build out with you, based on your interests and strengths.  Our team is an exciting, diverse group, made up of ambitious, innovative thinkers that range from software thought leaders and entrepreneurs to young professionals. This role is based out of Barcelona to help our team cover EMEA regions, and requires up to 25% of travel. Learn more about #LifeAtMongoDB here! WHAT YOU DO AT MONGODB * You lead the creation of technical demos, showcasing MongoDB’s capabilities for specific industry-focused use cases  * You help generate/deliver content, such as white papers, blogs, webinars, thought leadership, speaking events, etc. that communicates the business value of MongoDB as a leading industry solution * You partner with the rest of the Industry Solutions team to help ensure success in accounts ranging from small startups to large enterprises (i.e customizing solutions, client presentations, client-specific content, etc.) * Assist in Consultant/Principal support of sales through enablement, with activities such as technical discovery, demos, trainings, proof of values, presentations, and documentation of technical decision criteria; working across a number of sales opportunities in parallel * You act as a liaison between our team and Marketing, Sales, and Product, playing an active role in MongoDB’s Go-To-Market Strategy * You proactively seek opportunities to support and mentor other team members and share best practices * Enjoy the ride because we’re growing fast! AS AN IDEAL CANDIDATE, YOU WILL HAVE * At least 3 years of relevant work experience in the tech sector, or relevant technical experience in other sectors * Foundational knowledge of programming (Python & Javascript) * A foundational knowledge of data and/or data engineering (you will become more of an expert on the job!) * A balance of technical knowledge as well as communication/presentation skills * Ability and willingness to learn quickly and adapt to new industries * A diverse experience or interest in multiple industries, such as finance, banking or healthcare (we have a broad range of clients and need to understand their industries to adapt solutions) * The ability to manage and work with multiple stakeholders effectively * A pro-active, self-starter with the drive to learn new skills and become an expert in that field * The ability to travel up to 25% in normal circumstances for conferences, clients, team shadowing, team events, MongoDB events, etc.  * A strong sense of team-work working towards a common goal with process-oriented skills AS AN IDEAL CANDIDATE, YOU MAY ALSO HAVE * A Master’s degree or equivalent work experience in the tech sector * Experience with database programming and data models  * Knowledge of mobile programming (Swift)  * Experience with databases and/or deploying applications with any of the major cloud providers or database vendors * A MongoDB Certification  * Proficiency in more than one language WHAT YOU WILL LEARN * Working in a fast paced tech company and being integrated into a “can-do” team where responsibility for your own work and intellectual honesty are crucial * The rapidly expanding MongoDB product suite, including * Atlas (fully managed cloud database service) * Atlas Search * Realm Mobile Databases and Solutions * Other tools and connectors * Exposure to a wide variety of market verticals and a broad spectrum of interesting use cases. * Cross-industry tech modernization understanding * Understanding of product and program management in a fast moving tech company * Process thinking, planning and project management skills * Sales engagement models, sales qualification in a global company ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 2273487316

Mongodb

The Atlas API Experience (APIx) teams are part of MongoDB Atlas Data Services, a diverse group of individuals who develop the capabilities to run MongoDB globally (see MongoDB Atlas). Our software and services allow users to deploy fault-tolerant, scalable, globally distributed MongoDB clusters in minutes. APIx’s mission is to craft delightful experiences for developers of all levels onboarding and working with MongoDB.  We're looking for a Software Engineer to join our growing team, building tooling to automate infrastructure on any cloud and developing MongoDB integrations that seamlessly integrate into partner frameworks or solutions. As part of the team, you will propose, design, build and support product features supporting integrations such as AWS Cloud Formation & AWS CDK, Terraform & Vault. You will build our next generation Atlas SDK for an expanding set of languages. Automation & DevOps is at our core, with the number of Integrations & SDKs continuing to grow. You will be part of building a platform that allows our team to scale with that growth. We are looking for passionate, intrinsically-motivated software engineers who consistently work to grow their skills and want to take their careers to the next level. No prior experience with MongoDB technologies is required! During interviews, you will meet most of our team and have the opportunity to ask questions about working at MongoDB. We pride ourselves on our team's culture and on being an inclusive and collaborative group that Builds Together. We are looking to speak to candidates who are based in Dublin for our hybrid working model. WHAT WILL YOU DO? * Propose, design, implement and support product features for MongoDB Atlas DevOps & SDK tooling, such as MongoDB Atlas Cloud Formation Resources, MongoDB Atlas Terraform Provider & MongoDB Atlas Go SDK * Build tooling that enables MongoDB users and developers to succeed, using programming languages such as Golang (primary), Java, Python & Javascript/Typescript (Experience in at least one of the above is desirable) * Design and develop software integration components utilizing MongoDB’s technology (i.e. database, mobile, search, etc.) in larger contexts and integrate into partner frameworks or solutions * Incrementally ship elements of sophisticated projects * Assist with investigating and solving problems experienced by our customers. Our team has a Level 2 support rotation * Apply our core values to your planning, designing, and coding work WHO ARE YOU? We understand not everyone will meet all the qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply. * Inspired by building DevOps & automated tooling that manages deployments at scale * Approachable, curious, and intellectually honest * Collaborate and communicate effectively across multiple teams, locally & remote across timezones, internally and externally as required, to drive projects to completion * Enjoys an environment where you can coordinate your own time, prioritizing, and acting on multiple tasks concurrently without manager oversight * Some experience building Infrastructure as Code (IaC) tooling & integrations * Familiar with cloud infrastructure platforms, tools and concepts (Amazon AWS, Google Cloud Platform, Microsoft Azure, etc.) HOW WILL YOU MEASURE SUCCESS? * In three months, you'll have become familiar with our developer tools and the existing features most relevant to integrations * In six months, you will be building features and leading your projects. You will share knowledge with the team, collaborating where needed to achieve our team goals * In nine months, you will be fully embedded in the team. As well as leading your projects, you will be contributing ideas to the team roadmap, improving how we work. You will be mentoring other team members, helping them learn from your experience WHAT IS IN IT FOR YOU? * Generous compensation package (top-range salary, equity, comprehensive benefits) * Flexible working options with a focus on results rather than time spent in the office * A high level of independence in your day-to-day work. Propose innovative solutions to existing problems and own the delivery from start to finish * Opportunities to learn on the job (time and support to upskill in new technologies and learn new programming languages, as well as an allowance for educational material) * Exposure to a wide variety of market verticals and a broad spectrum of interesting use cases * You'll be joining a supportive and collaborative team that values its culture and promotes a positive work environment! * Upon joining, you will have the opportunity to learn everything there is to know about MongoDB via specialized training on the MongoDB University platform and highly supportive colleagues ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. REQ ID: 426096

Mongodb

MongoDB is looking for a driven and results‑oriented Renewal Specialist to join our Renewals Team in the Americas region. In this role, you will play a key part in delivering a world‑class renewal experience for our customers while driving strong retention outcomes for MongoDB’s business. Success in this role requires exceptional communication and interpersonal skills, operational excellence, deal formulation and negotiation experience, a strong aptitude to learn MongoDB products and policy, and solid relations with internal stakeholders. We are looking for someone who thrives in a fast-paced and ever-changing environment and who is motivated by the opportunity to have a big impact on your team, customers, and MongoDB's business. We're looking to speak with candidates based in Toronto for our hybrid working model. WHAT YOU WILL BE DOING As a Renewals Specialist at MongoDB, you will be responsible for managing the renewal process for our customer base, ensuring the seamless continuation of their partnerships with MongoDB and maintaining strong customer relationships. You will work closely with our sales and customer success teams to offer an outstanding customer experience, ultimately contributing to the growth and retention of our customer portfolio within your territory. Renewal Management * Proactively manage the end-to-end renewal process for assigned customer accounts, owning timelines, coordination, and execution to drive strong retention outcomes * Work on upcoming renewals and engage with customers 120 days in advance to secure timely renewals * Prepare renewal quotes and contracts, ensuring accuracy and compliance with company policies Customer Engagement * Build and maintain strong relationships with customers to understand their usage, needs, and challenges * Act as a trusted advisor to customers, providing insights and solutions to maximize the value they receive from MongoDB Data Analysis * Utilize data and reporting tools to track renewal performance, forecast renewals, and identify at-risk accounts * Provide regular updates to the management team on renewal status and key metrics Cross-functional Collaboration * Work closely with the sales, customer success, and other internal stakeholders to ensure a coordinated approach to renewals WE'RE LOOKING FOR SOMEONE WITH * 1+ years of experience in a customer facing sales or revenue role within a fast-paced, competitive environment * Demonstrated experience owning deals or commercial outcomes through close, including renewals, expansions, or contract execution * A track record of strong performance against defined targets, metrics, or goals * Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally * Strong problem-solving, organization, and negotiation skills * Ability to work in a fast-paced, dynamic environment with multiple opportunities to be managed at the same time * Talent for building solid relationships with internal and external stakeholders * Self-motivated with a strong drive to succeed * Prior exposure to database, cloud, and infrastructure technology is a plus WHY JOIN NOW * MongoDB invests heavily in the development of each of our new hires & continuous career development * Best in breed Sales trainings, including our comprehensive GTM Academy and development programs * Generous and competitive benefits (parental leave, fertility & wellbeing support) * Friendly and inclusive workplace culture — Life at MongoDB ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 426285 AI is used to review applications based on job-related criteria and does not replace human decision-making. The hiring team decide who moves forward. MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, Registered Retirement Savings Plan (RRSP) with employer match, mental health counseling, backup child and elder care, and health, dental, and vision benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to candidates based in Canada. MongoDB’s base salary range for this role in Canada is: $90,300—$90,300 CAD

Mongodb

MongoDB is looking for a driven and results‑oriented Renewal Specialist to join our Renewals Team in the Americas region. In this role, you will play a key part in delivering a world‑class renewal experience for our customers while driving strong retention outcomes for MongoDB’s business. Success in this role requires exceptional communication and interpersonal skills, operational excellence, deal formulation and negotiation experience, a strong aptitude to learn MongoDB products and policy, and solid relations with internal stakeholders. We are looking for someone who thrives in a fast-paced and ever-changing environment and who is motivated by the opportunity to have a big impact on your team, customers, and MongoDB's business. We're looking to speak with candidates based in Austin, Texas or Boston, Massachusetts for our hybrid working model. WHAT YOU WILL BE DOING As a Renewals Specialist at MongoDB, you will be responsible for managing the renewal process for our customer base, ensuring the seamless continuation of their partnerships with MongoDB and maintaining strong customer relationships. You will work closely with our sales and customer success teams to offer an outstanding customer experience, ultimately contributing to the growth and retention of our customer portfolio within your territory. Renewal Management * Proactively manage the end-to-end renewal process for assigned customer accounts, owning timelines, coordination, and execution to drive strong retention outcomes * Work on upcoming renewals and engage with customers 120 days in advance to secure timely renewals * Prepare renewal quotes and contracts, ensuring accuracy and compliance with company policies Customer Engagement * Build and maintain strong relationships with customers to understand their usage, needs, and challenges * Act as a trusted advisor to customers, providing insights and solutions to maximize the value they receive from MongoDB Data Analysis * Utilize data and reporting tools to track renewal performance, forecast renewals, and identify at-risk accounts * Provide regular updates to the management team on renewal status and key metrics Cross-functional Collaboration * Work closely with the sales, customer success, and other internal stakeholders to ensure a coordinated approach to renewals WE'RE LOOKING FOR SOMEONE WITH * 1+ years of experience in a customer facing sales or revenue role within a fast-paced, competitive environment * Demonstrated experience owning deals or commercial outcomes through close, including renewals, expansions, or contract execution * A track record of strong performance against defined targets, metrics, or goals * Outstanding verbal and written communication skills, with the ability to present to a diverse audience, both internally and externally * Strong problem-solving, organization, and negotiation skills * Ability to work in a fast-paced, dynamic environment with multiple opportunities to be managed at the same time * Talent for building solid relationships with internal and external stakeholders * Self-motivated with a strong drive to succeed * Prior exposure to database, cloud, and infrastructure technology is a plus WHY JOIN NOW * MongoDB invests heavily in the development of each of our new hires & continuous career development * Best in breed Sales trainings, including our comprehensive GTM Academy and development programs * Generous and competitive benefits (parental leave, fertility & wellbeing support) * Friendly and inclusive workplace culture — Life at MongoDB ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req ID: 426285 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $66,560—$66,560 USD

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox is a rich ecosystem encompassing varied product categories across nearly all platforms (mobile, desktop, console, VR, etc.). Keeping our app performant, scalable, and reliable requires a robust technical architecture to empower thousands of engineers to build at scale. As the Senior Product Manager for this space, you’ll drive the creation of foundational systems like our multi-process architecture, resource management systems, and key observability frameworks that power the heart of the Roblox App.  You will: * Define the capabilities and inner workings of critical systems like our process lifecycle manager, asset download orchestrator and critical observability frameworks like our sessionization system. * Drive a multi-year roadmap to modernize our App Architecture across key themes like modularization, network resiliency, and resource efficiency. Dive deep into problem spaces with Engineering to ideate new systems to scale our App.  * Drive the roadmap for Observability & Logging Systems. Dive deep into monitoring & triage workflows, identifying gaps to create new features and systems that extend our capabilities * Empower our customers. Every feature team across Roblox builds on top of the foundation we build. Work closely with them to evangelize, integrate, and migrate teams to the latest standards. * Write product and technical specifications to communicate requirements & behaviors of the systems we build and unblock the team to relentlessly execute. * Understand, influence, and expand the company’s thinking on central themes like Performance, Reliability, and Maintainability, working together with partner teams on App Performance and Infra Reliability to accomplish shared goals. * Work closely with many passionate internal stakeholders, engineers, designers, data scientists, and product team members. * Present and debate nuanced and difficult decisions with our highly engaged and visionary leadership. * Dive into the technical nitty-gritty, helping make the right decisions on a complex app that is shipping across every major consumer platform. * Grow your career with a company that is growing rapidly.   You have: * A degree or equivalent experience in a highly technical field like computer science, software engineering. * Experience as a PM building platforms or highly technical products. * Experience as an engineer or engineering manager building platform products, managing migrations and designing complex systems. * Experience owning and driving roadmaps for teams that span multiple feature areas   You are: * A Product or Engineering Manager with a history of driving platforms with large and deeply technical scope. * Experienced, with 5-7 years of product management experience or equivalent and a history of building scalable and extensible platforms operating at mass scale. * Analytical, with experience digging deep into profiling or debugging complex problems. * Highly technical, comfortable with delving into individual features, the overall system, and implementation details. You’re capable of going beyond user needs to define the behavior of technical systems and integrate them to form a broader platform. * An excellent communicator and documenter, with fantastic listening, verbal, and written communication skills. You’re at home understanding and communicating overarching vision and architecture and diving into technical specifications, individual tradeoffs, and priorities * Entrepreneurial, having worked in a fast paced environment, with competing resources and priorities, through the product life cycle from planning, development, through to launch and continuing support. You love to get things done. * Organized, understanding that the best way to build something great is through the joint efforts of many people For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $280,540—$330,950 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. About the role: The Consumer Platforms team exists to ensure Roblox delivers a cohesive, delightful, and highly optimized experience across every device our community uses. As the Senior Product Manager for Console, you will independently define and execute the strategy for Roblox on platforms like PlayStation and Xbox, continuing to elevate our presence to deliver a highly optimized, immersive living room experience. You will navigate first-party ecosystems, champion core feature integration, and drive horizontal initiatives that elevate the console ecosystem. This role reports to the Product Lead for Consumer Platforms. You will: * Define the problem space and own the end-to-end delivery of the Roblox console product roadmap across major platforms like PlayStation and Xbox. * Act as the platform orchestrator, influencing domain teams (such as Social, Economy, and Discovery) to ensure core ecosystem features are adapted and prioritized for the living room. * Champion cross-platform horizontal initiatives, such as ensuring comprehensive game controller and directional-pad playability across the entire Roblox ecosystem. * Partner with business development and external partners to navigate rigorous first-party constraints and ensure seamless platform compliance. * Execute strategic partner promotions within console store channels to drive ecosystem growth and user acquisition. * Drive initiatives to surface and incentivize high-fidelity, deep-mechanic experiences that resonate with the core console gaming audience. You have: * 8+ years of Product Management experience, with a track record of building and shipping consumer-facing products, ideally within gaming, entertainment, or complex platform ecosystems. * A Bachelor’s degree or equivalent experience in Computer Science, Computer Engineering, or a similar technical field. * Familiarity with first-party platform ecosystems (PlayStation, Xbox) and console-specific growth or distribution channels. * Proven experience navigating rigorous external partner constraints and managing complex technical dependencies. * Exceptional cross-functional leadership skills, with the ability to drive clear alignment across distinct domain teams to build actionable roadmaps. You are: * A dedicated console gamer, possessing a deep, intuitive understanding of what makes a living room gaming experience truly great, from controller navigation to UI fidelity. * An ecosystem integrator who excels at balancing strict external partner guidelines with internal platform goals. * A controller experience advocate who intrinsically understands the importance of intuitive gamepad inputs and advocates for their seamless integration across all form factors. * A highly independent executor capable of taking ambiguous problem spaces and translating them into clear, actionable delivery plans. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $280,540—$330,950 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox users expect and deserve a modern, standardized and coherent user experience across all platforms we support (mobile, desktop, console, VR, web, etc.). The role of Director of Product, Consumer Frontend is to up-level Roblox UI both directly, with a Core UI team, and, indirectly, through capabilities provided by our Design Systems team. Your goal is to measurably raise the quality of our UI/UX across all surfaces, and unlock greater UI/UX capabilities for the company from a centralized, platform position. You’ll report to the Senior Director of Product for Apps. This role is based at HQ (no remote option open). You will: * Define the product vision, strategy, and roadmap for the Consumer Frontend team which consists of Core UI and Luau architecture and Design System with tooling teams. * Be the leader for common UI paradigms in the Roblox Consumer Application, providing thought leadership on Roblox UI for both end users and Creators. * Invest heavily in relationship building and stakeholder management in order to drive UI standardization and design system adoption.  * Help define what success looks like for your teams and measure their progress towards it. * Personally PM critical projects when required (hands on PM skills as well as management experience required). * Grow the PM skills of the team under you, hire when required, represent your team at external events with Creators. * Communicate updates, milestones, and priorities effectively to stakeholders across the organization. * Stay informed about industry trends and emerging technologies in user interface design and gaming to inform product decisions. * Research and deploy AI to drive efficiency and innovation at scale. You have: * 10+ years of Product Management experience with expertise in shipping high-quality consumer products across multiple platforms. * Experience defining, managing, or driving adoption of design systems, UI platforms or platform-wide UI changes. * Expertise in navigating platform product development where internal engineers/designers are your primary customers. * Deep experience in internal stakeholder management and alignment. * Experience leading cross-functional execution with various teams including engineering, data science, design, marketing, partnerships, legal, and policy, to conceptualize, develop, test, and launch impactful UI changes. * Experience running complex, platform-wide AB tests and managing resultant trade-off conversations. * The ability to clearly communicate roadmaps, priorities, experiments and decisions across a wide spectrum of audiences from partner teams to executive levels. * Strong design sensibilities and a history of strong product to design working relationships. * Demonstrated technical proficiency and effectiveness working closely with engineers. Experience with Luau, similar languages, and/or the React framework would be beneficial but are not required. * A passion for gaming and a deep understanding of game UI or multi-platform UI delivery would be beneficial but is not a requirement. You are: * A Product leader with a history of delivering high quality UI/UX work either directly or through a design system. * Experienced, with 10+ years of product management experience or equivalent and a history of delivering across multiple platforms at scale. * Analytical, with experience running complex AB tests to conclusion. * Design-orientated with a passion for high quality user experiences. * An excellent communicator and documenter, with fantastic listening, verbal, and written communication skills. You’re at home understanding and communicating an overarching vision at the 30k-foot level and diving into technical specifications, individual tradeoffs, and priorities. * Entrepreneurial, having worked in a fast paced environment, with competing resources and priorities, through the product life cycle from planning, development, through to launch and continuing support. You love to get things done. * Organized, understanding that the best way to build something great is through the joint efforts of many people. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $383,120—$439,280 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Databricks

RDQ225R487 JOB DESCRIPTION Databricks is looking for a Senior Manager, Infrastructure Data Science to shape the future of Databricks infrastructure through data science. You will tackle some of the most complex challenges related to capacity planning, performance optimization, reliability engineering, infrastructure efficiency, and customer experience.  You will lead a team of data scientists and work directly in partnership with engineering leaders to empower them with data-driven insights and solutions.  At Databricks, we are obsessed with enabling data teams to solve the world's toughest problems, from security threat detection to cancer drug development. We do this by building and running the world's best data and AI infrastructure platform, so our customers can focus on the high-value challenges that are central to their missions. Founded in 2013 by the original creators of Apache Spark, Databricks has grown from a tiny corner office in Berkeley, CA to a global organization with over 7000 employees. Thousands of organizations, from small to Fortune 100, trust Databricks with their mission-critical workloads, making us one of the fastest-growing SaaS companies in the world. Our engineering teams build highly technical products that fulfill real, important needs in the world. We constantly push the boundaries of data and AI technology, while simultaneously operating with the resilience, security, and scale that is critical to making customers successful on our platform. The impact you will have: * Thought leadership and strategic guidance on infrastructure planning, balancing current needs with future growth projections to ensure scalability and cost-effectiveness. * Promote a data-driven approach to infrastructure decisions, influencing stakeholders across engineering, and support to leverage data science insights for high-impact, aligned strategies. * Implement data-driven solutions to identify, predict, and mitigate infrastructure risks and failures, reducing downtime and improving system reliability and performance, directly impacting end-user satisfaction and operational continuity. * Spearhead analyses to improve resource utilization efficiency, identifying and eliminating inefficiencies across infrastructure usage, resulting in cost savings and optimized performance. * Establish data frameworks that empower support teams to troubleshoot and resolve product issues faster, decreasing response times and enhancing customer experience and support quality. * Mentor and manage a team of data scientists, instilling best practices in data science, engineering, and fostering a collaborative environment focused on innovative, scalable infrastructure solutions.   What we look for: * 10+ years of infrastructure data science, machine learning, advanced analytics experience in high velocity, high-growth companies * 5+ years of management experience hiring and developing teams * Experience developing data science, analytics, and machine learning and AI products and capabilities in a cloud environment * Knowledge of statistics and rigorous analytical techniques * Experience with data visualization tools, knowledge of data engineering, data modeling, and big data technologies * Leadership skills and experience to lead across functional and organizational lines * Strong communication skills to explain and evangelize analytics and data science to executives and the senior management team * Bias to action and passion for delivering high-quality data solutions * A passion for problem-solving and comfort with ambiguity * MS or Ph.D. in quantitative fields (Statistics, Math, CS or Engineering)   Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.   Zone 1 Pay Range $228,600—$314,250 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Databricks

RDQ427R368 At Databricks, we are passionate about enabling data teams to solve the world's toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world's best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started. The Configuration Platform team owns the systems that move configuration and feature flags across every Databricks service. The platform decouples code deployment from feature enablement for thousands of internal engineers, transports configuration across AWS, Azure, and GCP to every Databricks compute surface, and serves 25,000+ active flags and over 300 million evaluations per second at ~10μs p95 latency. It is the primary lever Databricks uses to safely roll out changes, run experiments, and mitigate incidents in minutes instead of hours.  We're looking for a Senior Engineering Manager to lead a team within the Configuration Platform organization. This is a hands-on leadership role that combines deep distributed systems judgment with strong people leadership, driving multi-quarter strategy on one of Databricks' most critical stability primitives while continuing to raise the bar for how engineers across the company ship change safely. The impact you will have: * You will lead a team that directly shapes how thousands of Databricks engineers ship, ramp, and roll back changes every day * You will reduce the rate and blast radius of customer-impacting incidents caused by configuration and feature changes, through stronger guardrails, validation, and graduated rollout patterns * You will close the loop between "bad change" and automated mitigation, driving company-wide MTTR down through investments in health-mediated releases, auto-rollback, and zero-downtime configuration delivery * You will evolve the Configuration Platform user experience into a frictionless, opinionated set of surfaces (UI, CLI, agentic) where engineers author, review, and roll out changes safely without thinking about the internals * You will grow the team into a Staff and Principal attracting org whose technical decisions shape how the company balances speed and reliability What we look for: * 5+ years managing backend, infrastructure, or platform teams of roughly 7 to 15 engineers, ideally in service frameworks, feature flags, configuration systems, release safety, production reliability, or other internal platforms * Strong distributed systems and infrastructure background: Java/Scala services, RPC and routing layers, configuration systems, Kubernetes-based microservices, and multi-cloud or multi-region deployments * Hands-on EM disposition: stays close to the code, leads design reviews, and contributes technically alongside the team. Comfortable leveraging AI-assisted coding tools to amplify their own and the team's output * Demonstrated track record managing, growing, and retaining high performing teams * Comfortable partnering with senior+ engineers on design reviews, roadmap, and cross-team execution while letting strong ICs own technical details * Operational experience owning a high-availability platform with on-call, incident response, and measurable reliability improvements * Demonstrated product thinking for developers: shaping opinionated UX, rollout policies, and developer workflows that make the safe path the easy path, with strong taste on the safety versus velocity tradeoff * BS in Computer Science (Masters or higher level of education preferred) COVID-19 Vaccination Requirement As a federal government contractor, Databricks requires new U.S. employees to be fully vaccinated against COVID-19. Proof of vaccination will be required as a condition of employment. Databricks will make reasonable accommodations based on medical conditions or religious grounds for qualified candidates in accordance with applicable law.   Pay Range Transparency Databricks is committed to fair and equitable compensation practices. The pay range(s) for this role is listed below and represents the expected salary range for non-commissionable roles or on-target earnings for commissionable roles.  Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to job-related skills, depth of experience, relevant certifications and training, and specific work location. Based on the factors above, Databricks anticipates utilizing the full width of the range. The total compensation package for this position may also include eligibility for annual performance bonus, equity, and the benefits listed above. For more information regarding which range your location is in visit our page here.   Local Pay Range $222,000—$300,000 USD About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Mongodb

ROLE OVERVIEW & EXECUTIVE IMPACT Serving as the West Coast anchor for MongoDB's Global VIP Support, this position acts as the “single-threaded DRI” for the technology needs of M3 — the CEO's direct reports — in the US Pacific time zone. You hold end-to-end accountability for their digital journey, from two weeks before Day 1 through daily operations, high-stakes events, global travel, and eventual offboarding, ensuring a seamless experience without handoff friction. The population you support is intentionally scoped and governed by HR and the Office of the CEO, not by IT — this is Phase 1 of a model designed to extend, tier by tier, to SVP+, then VP+, and ultimately the full Senior Leadership Team. The standards, runbooks, and judgment you establish now become the template each later phase reuses. This role prioritizes proactive engagement over traditional ticketing. By monitoring system health and resolving issues before they impact the executive, you act as a protective barrier for critical workflows. You combine high-level IT proficiency with AV expertise to lead high-stakes events and Board meetings, while also empowering the Executive Assistant community through specialized technical training. The way of working behind this role is built on a simple framework: routine diagnostics, health checks, and reporting are handled through automation and intelligent tooling wherever possible, freeing your time for the judgment calls, relationship-building, and in-person moments that actually require a human. Because this framework depends on staying ahead of what's possible, you are expected to stay current on emerging technology and AI trends and proactively evaluate how they can improve the executive support experience. Innovation through AI and automation is fundamental to this model. You will implement intelligent solutions to handle routine diagnostics and triage, eliminating manual toil so that human intervention is reserved for high-impact moments. These automations are designed to make the executive's digital experience more fluid and efficient without losing the personal touch of white-glove service. Because this is Phase 1, there is no long-established runbook to follow on day one — you will be building the playbook in parallel with live operations. Success in this role requires a blend of technical mastery, discreet judgment, disciplined execution inside a shared team workflow, and the composure to manage complex resolutions while maintaining absolute executive trust. This role can be based out of our Palo Alto office. KEY RESPONSIBILITIES Everything in this role is confidential and governed by the company NDA. You will regularly handle material non-public information, executive personal data, and sensitive business context — work accordingly, by default, without exception. 1. Single-DRI Ownership & Proactive Engagement * Maintain full accountability for the digital experience. Act as the primary Directly Responsible Individual (DRI) for designated executives in the US West/NORAM region, providing global assistance as needed. This encompasses everything from initial pre-onboarding configurations to ongoing daily troubleshooting, event coordination, and travel support * Build the relationships. Cultivate and manage key partnerships. Foster strong, reliable connections throughout the executive support circle, including the leader themselves, their Executive Assistant (your primary daily collaborator), the Chief of Staff, and the Customer Advocacy/Office of the CEO teams. Approach every engagement with professional executive presence, characterized by composure, sound judgment, and absolute discretion * Stay ahead of needs. Run regular check-ins on pain points, preferences, and upcoming needs; maintain each executive's event and travel calendar and reach out ahead of every key event and trip * Communicate progress with transparency. Keep every project you lead updated with an accurate status—On Track, At Risk, or Blocked—and alert your manager to scheduling concerns before deadlines pass. Monitor and report on weekly KPIs to ensure elite service levels for MTTR, FTTR, and CSAT 2. Pre-Day-1 Onboarding & Provisioning (DRI-owned) Executive onboarding does not run on the standard automated flow. You own it from offer-accept so everything is ready before the executive's first day: * Intake & assignment. Act on the same-business-day executive flag from Recruiting/HR; pick up the DRI assignment immediately * Stakeholder coordination. Two weeks before Day 1, connect with the EA / Chief of Staff to capture device and setup preferences and align on first-week needs * Onboarding execution and readiness. You are responsible for ensuring all hardware is fully configured and delivered three business days before the start date, with all essential applications assigned prior to Day 1 * Confidentiality Protocol for Sensitive Hiring. For onboardings designated as confidential, implement supplementary title-masking and profile-concealment measures in addition to the primary DRI-led workflow—augmenting existing procedures rather than substituting them. As a general principle, handle all role-related data as inherently sensitive and confidential, strictly adhering to company NDA requirements 3. White-Glove Incident Response & Escalation * Top-tier executive hotline. Carry a monitored cell phone reachable by direct call or text for the most critical issues affecting the CEO and top executives — a path that bypasses the ticket queue so senior leaders always reach an immediate human * PagerDuty on-call. Participate in the global VIP after-hours/weekend rotation; acknowledge, apply workarounds, escalate per the VIP matrix, and coordinate with NYC/EMEA counterparts * World Class Handoffs. Hand non-VIP elements to regional L2/IT with clear diagnostic notes while retaining ownership of any executive-impacting thread. Follow the 24/7 handoff standard — APAC → EMEA → AMERICAS — passing overnight incidents, in-flight tickets, and open risks at every shift boundary so coverage never drops and customers feel the continuity 4. Proactive Care, Stability & Event / All Hands Support * Device health & stability. Maintain continuous, not just monthly, health checks across executive laptops, backup and mobile devices, and conferencing apps. Verify OS, security tooling, collaboration apps, and certificates ahead of every key event or trip — every environment gets a precheck before use, on an ongoing runbook basis, not a periodic one * High-stakes events. Own technical prep for West Coast Board meetings, earnings calls, All Hands, and customer keynotes — with both a production DRI and an overall DRI assigned in advance * Internal Comms partnership. Support run-of-show adherence and timing, slide advancement and content playback, panelist confirmation, speaker tech checks, and backup plans * AV partnership & room expertise. Maintain deep knowledge of executive rooms (Zoom Rooms, Teams rooms, QSYS / DSPs, control systems, cameras, microphones); partner with AV Engineering for backstage live support and to remediate recurring room issues * Mobile & connectivity. Keep executives connected with a redundant mobile setup — company device or eSIM redundant line, Verizon primary with T-Mobile backup — and apply carrier port-freeze / device-locked eSIM controls * Travel readiness. Prepare travel briefs (devices, adapters, connectivity, security, backup options) and issue the executive travel kit, especially for customer-facing trips * Global device logistics. Maintain visibility into loaner / depot stock for your region so a failed executive device can be replaced same-day, not only pre-staged in advance 5. Operating Rigor, Communication & Escalation Discipline This role carries real autonomy, which only works if it's paired with disciplined execution and clear, professional communication. You will be expected to: * Work inside a structured ticketing system (Jira or similar): every item you own has a stated owner, estimate, and written definition of done before it starts; if either is missing, flag it at planning rather than mid-execution * Scope before you escalate. When handed a new or ambiguous problem, take time to scope it and propose a path forward, bringing a specific blocker or decision point rather than an open-ended question * Engage with existing documentation first. When a colleague provides a runbook, guide, or process doc, work through it directly before requesting a walkthrough; if it has a gap, name the specific gap * Keep escalation channels appropriate. Raise blockers, missed commitments, or interpersonal friction with your manager directly, in a 1:1 or DM. Cross-functional and senior-stakeholder channels stay short, action-forward, and focused on what you're doing next — not on what hasn't happened yet * Surface capacity and coverage risk with data. Because this program is intentionally single-threaded per executive, proactively flags when workload, backup depth, or on-call load is approaching a breaking point, rather than absorbing it silently SUCCESS MEASURES & EXPECTATIONS Pillar 1 — Single-DRI Ownership * Zero escalations above this role, with consistent MTTR/FTTR/CSAT reporting and flat-to-up CSAT * Standing cadence with every M3 exec/EA, including at least one documented proactive save Pillar 2 — Onboarding & Provisioning * 100% of hardware delivered 3+ business days pre-start with zero Day 1 entitlement gaps * Onboarding runbook proven usable by another team member independently, including a clean confidentiality-protocol execution on a sensitive hire Pillar 3 — Incident Response & Escalation * Zero missed PagerDuty acknowledgments, clean NYC/EMEA handoffs, and executive hotline response consistently on target * Measurable drop in repeat incidents tied to the same root cause Pillar 4 — Events & Proactive Device Care * Named DRI for every Board meeting, earnings call, and All Hands — no last-minute scrambles * Logged device precheck cadence with zero exec travel connectivity failures, including one same-day loaner save under pressure Pillar 5 — Operating Rigor & Communication * Every ticket has owner, estimate, and DOD at kickoff, and escalations arrive with a decision point rather than an open-ended ask * At least one proactive capacity/coverage risk flagged with data, with status reports trusted at face value Phase 2 Readiness * Playbooks and escalation matrix documented well enough to hand off without a rebuild, backed by a data-driven POV on what scales * At least one AI/automation initiative with measurable toil reduction and one single-point-of-failure risk named and partially mitigated CANDIDATE PROFILE Category Aptitude Attitude Experience 5+ years in IT end-user support, service desk, or field support; 2+ years supporting senior leaders, executives, or VIP stakeholders Comfortable operating in high-touch, high-pressure environments with discretion Platform & Tooling Strong fluency in macOS, Windows, Google Workspace and/or Microsoft 365, and modern endpoint management Willingness to stay current across multiple platforms and adapt as tools evolve Troubleshooting Proven ability to resolve complex, end-to-end issues across devices, networks, identity, and collaboration tools Sound judgment for making practical tradeoffs under time pressure; calm under ambiguity Collaboration, AV & Live Events Hands-on experience with Zoom, Zoom Rooms, Teams, meeting room systems, and AV components (cameras, mics, DSPs, control panels) Composure and quick thinking during live, high-visibility events (All Hands, run-of-show) Training & Communication Exceptional written and verbal communication skills; ability to translate technical workflows for non-technical users Patience and empathy when tailoring communication for an EA or executive audience AI & Automation Demonstrated use of AI/automation (agent-assist, virtual agents, scripting) to reduce manual toil Curiosity and initiative to identify automation opportunities; judgment to know when human touch is needed Process Discipline Comfortable working within Jira or similar structured ticket/sprint systems; skilled at scoping and writing definitions of done Proactive in flagging risk early rather than late Executive-Grade Communication & Escalation Skilled at concise, action-forward, owner-forward communication with senior stakeholders Discipline to escalate through the right channel rather than airing issues in shared threads Customer Mindset & Discretion Experience handling sensitive information and NDA/MNPI-level confidentiality Empathetic, patient, and service-oriented under demanding schedules General Fit Broad technical aptitude across all categories above Passion, self-driven learning, staying ahead of tech trends, strong attention to detail PREFERRED * Experience in a high-growth SaaS, technology, or financial environment supporting senior leadership * Familiarity with Okta, JAMF, Meraki, Confluence, Jira, Slack, and monitoring/alerting tooling (PagerDuty, Utelogy, Zoom dashboards) * Experience partnering with AV Engineering, Workplace/Facilities, Internal Comms, and InfoSec to deliver high-quality live events and executive protection * Hands-on experience with AI agent-assist tooling, virtual agents, or digital-employee-experience (DEX) platforms, and comfort with light scripting (Python, PowerShell, or workflow tools) to reduce repetitive manual tasks) * Experience operating in a role without an established runbook or a predecessor, where playbooks are being built in parallel with live operations ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Req. ID: 2273487652 MongoDB’s base salary range for this role is posted below. Compensation at the time of offer is unique to each candidate and based on a variety of factors such as skill set, experience, qualifications, and work location. Salary is one part of MongoDB’s total compensation and benefits package. Other benefits for eligible employees may include: equity, participation in the employee stock purchase program, flexible paid time off, 20 weeks fully-paid gender-neutral parental leave, fertility and adoption assistance, 401(k) plan, mental health counseling, access to transgender-inclusive health insurance coverage, and health benefits offerings. Please note, the base salary range listed below and the benefits in this paragraph are only applicable to U.S.-based candidates. MongoDB’s base salary range for this role in the U.S. is: $64,000—$127,000 USD

ANTS Akademiskt Nätverk av Tekniska Studenter AB

Shape the future of cyber security in Atlantic Container Line AB Atlantic Container Line AB (ACL), part of the Grimaldi Group, is the world's oldest continuously operating container line and has been connecting Europe and North America since 1967. Operating the world's largest combination container and Roll-on/Roll-off (RORO) vessels, ACL is a key link in global trade. As our business continues to evolve, information security plays an increasingly vital role in supporting operational resilience, customer trust and regulatory compliance. We are now looking for our first in-house Chief Information Security Officer (CISO) to lead the next phase of our security journey. The opportunity This is a unique opportunity to build and shape the information security function within an international organization operating critical infrastructure and global supply chains. As CISO, you will own and drive ACL's information security agenda, providing strategic leadership while also taking a hands-on role in developing governance, processes and security capabilities. You will partner closely with executive leadership, internal stakeholders and external partners to establish a modern, risk-based approach to security that supports both business growth and regulatory requirements. You will play a key role in ensuring compliance with NIS2 and other relevant frameworks, while helping the organization strengthen its cyber resilience, security culture and overall maturity. Joining ACL at this stage means you will not be starting from scratch. Foundational work has already been established together with experienced external partners, providing you with a solid platform from which to further develop and embed security across the business. Key responsibilities: Lead and continuously develop ACL's information security strategy and roadmap. Drive implementation and ongoing compliance with NIS2, GDPR and related regulatory requirements. Establish and maintain policies, governance frameworks, risk management processes and security controls. Act as a trusted advisor to senior management and business stakeholders on security, risk and compliance matters. Coordinate security initiatives across ACL and within The Grimaldi Group. Manage relationships with external security partners, auditors and regulatory bodies. Support incident response, business continuity and cyber resilience planning. Drive security awareness and help build a strong security culture throughout the organization. Who you are You are a security professional who enjoys creating structure, influencing stakeholders and translating complex security requirements into practical business solutions. You combine strategic thinking with a pragmatic, hands-on approach and are comfortable working across organizational boundaries. You may already hold a CISO position or be ready to take the next step from a senior information security, cyber security or governance role. We believe you have: Several years of experience within information security, cyber security, governance, risk management or compliance. Good understanding of regulatory and security frameworks such as NIS2, ISO 27001, NIST or similar, as well as GDPR. Experience leading projects and driving initiatives across multiple stakeholders. Ability to communicate effectively with both technical specialists and business leaders. Experience working in an international environment. Professional proficiency in both English and Swedish. The following are considered advantageous: Experience from critical infrastructure, transportation, logistics or other regulated industries. Knowledge of cloud environments such as Microsoft Azure or Oracle Cloud. Relevant certifications such as CISSP, CISM, CRISC, ISO 27001 Lead Implementer or similar. Why ACL? At ACL, you'll have the opportunity to make a genuine impact in a business that operates globally and plays an important role in international trade. You'll work closely with senior leadership, influence strategic decisions and help shape the future of security within a company where your expertise will matter from day one. We offer a collaborative international environment, short decision-making paths and the opportunity to build something lasting within a respected global organization. The position is based in Gothenburg and involves close collaboration with colleagues across Europe and North America. Some travel may be required. Recruitment process ACL is partnering with Ants Tech Recruiters in this recruitment. You’re welcome to reach out to Gabriella Hagström at gabriella.hagstrom@ants.se if you have any questions. As we're entering the summer holiday period, we'll continue the recruitment process in the middle of August. We look forward to your application. About ACL Atlantic Container Line AB, headquartered in Sweden, is part of the Grimaldi Group of Naples, Italy. Since 1967, ACL has operated continuous weekly transatlantic container and Roll-on/Roll-off (RORO) services between Europe and North America, making it the world's longest continuously operating container line. ACL operates the world's largest combination container and RORO vessels, among the world's greenest ships. Purpose-built with 100% cell-guides for containers above and below deck, as well as 100% underdeck RORO stowage, they offer a unique combination of efficiency and flexibility. Designed to accommodate cargo of virtually any size or weight, ACL's vessels transport everything from containers and vehicles to boats, aircraft, construction and agricultural equipment, and other oversized project cargo. With corporate teams based across Sweden, the UK, Belgium, Germany and the US, ACL combines global reach with specialist expertise to support customers with some of the world's most complex transportation needs.

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know Our Team  The Customer Experience Group (CEG) Incident Management (IM) team at Agoda plays a critical role in ensuring operational continuity during unexpected events affecting our customers and partners. We manage the response to a wide range of technical and non-technical incidents including natural disasters, political unrest, global health emergencies, travel disruptions, and regulatory, pricing or product changes. Our team coordinates cross-functional stakeholders, develops response strategies, and implements mitigation measures to minimize impact on our customers, partners, and business operations. We are the central team with CEG that translates chaotic situations into organized, effective responses.    Role Overview  As a Senior Incident Management Specialist, you will lead Agoda's response to complex incidents that impact our customers, partners, and business operations. You will be responsible for rapidly assessing emerging situations, coordinating cross-functional teams, developing strategic response plans, and ensuring clear communication throughout the incident lifecycle with all involved parties. You will serve as the driver in CEG for incidents with technical and non-technical teams and business stakeholders, ensuring everyone understands impact, priorities, and resolution progress during these events.  This role requires exceptional leadership in ambiguous, high-pressure situations where you must make decisive judgments based on limited information and manage emotions of multiple individuals with competing priorities, often on very tight timelines. You will own end-to-end incident management from initial detection through resolution and post-incident analysis (lessons learned), ensuring we continuously improve our response capabilities.  Most critically, this role requires you to drive ownership and accountability for action items during and after incidents to prevent future recurrences. Your ability to translate insights into concrete improvements across teams will be essential for strengthening our operational resilience.  You must be able to host incident calls (war rooms) to coordinate stakeholders across different business functions, whilst maintaining laser focus on immediate mitigation while simultaneously driving longer-term solutions. As such, you must be comfortable and exceptional at influencing stakeholders. The ability to navigate organizational dynamics, gain commitment from teams without direct authority, and ensure participants remain engaged and accountable throughout the incident lifecycle is a must. You must be able to think critically and challenge conventional approaches, asking questions to identify further problems or connections.    Core Responsibilities  * Lead and coordinate Agoda's CEG response to incidents impacting customers, partners and/or CEG’s ability to maintain operational stability. This includes natural disasters, system outages, platform issues, political events, global health emergencies, or configuration issues (pricing, promotion, etc.) affecting our customers, partners, and internal operations.  * Rapidly assess incident severity/classification and impact scope, establish structured incident command, define clear stakeholder roles, and develop comprehensive response strategies that balance customer experience with business requirements.  * Host and facilitate effective war rooms during critical incidents, ensuring focused mitigation efforts while maintaining stakeholder engagement and driving consensus on complex decisions with limited information.  * Design and implement communication frameworks for different audience types (SLT, frontline, customers, partners) that provide appropriate transparency and actionable updates throughout the incident lifecycle.  * Conduct thorough root cause analysis sessions (lessons learned) that identify systemic vulnerabilities, transform incidents into organizational learning opportunities, and drive accountability for preventative actions across teams.  * Develop and maintain comprehensive incident documentation, including incident updates, reports, timelines, action trackers, and lessons learned that capture essential context, insights and future actions.  * Create and regularly update incident response playbooks, communication templates, and decision frameworks that enable swift, consistent responses to recurring incident types.  * Analyze incident patterns and trends using data visualization and analytical techniques to identify emerging risks, recurring issues, and opportunities for proactive intervention.  * Establish strategic relationships with key stakeholders across Agoda, Booking Holdings sister companies, and external partners to strengthen coordination capabilities during incidents.  * Challenge conventional thinking and apply creative problem-solving approaches that reveal innovative solutions to complex incident scenarios.  * Provide coaching and mentoring to stakeholders on effective incident response techniques, ensuring organizational capability development beyond the immediate team.    The candidate should meet the following requirements  * 5+ years of experience in incident management, crisis response, business continuity, or operations management, preferably in the travel, e-commerce, or technology sectors.  * Hands-on experience with Jira Service Management or similar ITSM tooling.  * Exceptional communication skills with an ability to craft clear, concise messaging tailored to different audience types, from technical teams to executive leadership in English.  * Strong facilitation abilities for leading structured discussions, war rooms, and post-incident reviews to drive measurable outcomes.  * Adaptability and resilience in high-pressure situations with the ability to maintain clear thinking and effective decision-making during prolonged incident response.  * Analytical mindset with capacity to identify patterns across incidents, recognize systemic issues, and translate insights into actionable improvement recommendations.  * SQL knowledge is a must have as this role requires significant data extraction, review and presentation to support data-driven decision making. Experience with data analysis and visualization techniques is essential.  * Excellent listening and negotiation skills, a critical thinker with attention to detail – are key components of the role.  * Ability to work both in a highly diversified team environment and autonomously, with a high degree of integrity and confidentiality.  * Knowledge of formal incident management methodologies (ITIL, NIMS, ICS) and business continuity frameworks.  * Demonstrate flexibility in working hours as required by the business, given the role may require working fixed and rotational shifts supporting a 24x7 model.    Not required but good to have  * Project management experience, demonstrating the ability to track multiple workstreams and dependencies.  * Experience creating and delivering training or simulation exercises to build organizational response capabilities.    Working Hours  As the team and operations continue to scale, the role will require the need to support a 24/7 operating model within a hybrid RTO model.     Location  We welcome applications from employees based in Cairo (Egypt) or Kuala Lumpur (Malaysia) supporting the core hours mentioned above. No relocation/visa support will be provided for this role.        PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Mongodb

Individuals in the Customer Success Manager role have a passion for technology and the ambition to dive head-first into new challenges. We are looking for someone who can thrive with a high level of ambiguity and operate autonomously while maintaining a customer centric approach and helping to build the program. In this role you will also become a main point of contact for MongoDB end users by leveraging your technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, etc.  We are looking to speak to candidates who are based in Tel Aviv for our hybrid working model. OUR IDEAL CANDIDATE WILL HAVE * 7+ years experience working in Customer Success, Technical Account Management, Professional Services or other similarly customer-centric role for a technical product (ideally consumption based) * 4+ years experience being accountable for customer health and revenue realization for a defined book of business/portfolio of accounts for Forbes Global 2000 customers * A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers team within MongoDB * A mind for technology - we’ll teach you about MongoDB and databases, but our customers and product are inherently technical and you should have an aptitude and curiosity to learn about those concepts * The ability to act with a high level of autonomy, you will be expected to take full ownership of your customer portfolio and make key decisions to drive effective customer outcomes; including deciding when to include our executive team or c-suite in customer escalations, how to de-risk or de-escalate customer issues and conflict and advocating to internal teams including sales, professional services, etc * An entrepreneurial mindset - you will be required to both deviate from established procedure and often build entirely new process or practices to ensure we best serve this customer segment * A team player approach and passion for collaboration - this role will work with some of our most strategic growth customers so must align closely to Sales, Professional Services, Tech Services, and the broader MDB ecosystem * Demonstrated continuing technical education (e.g., MongoDB DBA track, hyperscaler certifications) * Prior exposure to database, cloud, and infrastructure technology is a plus * Fluency in both Hebrew and English  ON A GIVEN DAY IN THIS ROLE YOU WILL: * Work as a strategic advisor to your customer providing them with guidance on MongoDB best practices and their overall technology strategy; this could include running enablement sessions alone or with another internal MongoDB team members, advising the customer on strategies to optimize their technical environment or current spend with MongoDB, positioning and recommending product features and best practices to accelerate customers time to value and growth * Guide customers through the customer journey to accelerate their time-to-value from MongoDB, overseeing the technical success plan from committed ARR to active consumption. Includes advising customers on on their deployment health & strategies for operating and maturing their MongoDB environments * Proactively identify and mitigate technical risks for complex accounts by designing custom remediation plans and implementing best practices to pre-empt critical issues * Facilitate the resolution of high-stakes customer challenges while identifying strategic opportunities to expand MongoDB usage through optimized technical solutions * Collect feedback and identify roadblocks from customers to inform internal teams including Product, Professional Services, and Leadership on how MongoDB can build a stronger product and go to market organization * Act as the link between our customers and product engineering to develop new innovative solutions. You will be key in building the future roadmap of our product by acting as the Product team’s eyes and ears in this field * De-escalate and resolve critical customer issues and complaints by finding the best possible solution for both the customer and MongoDB; this could include anything from navigating a customer outage that has a financial impact on their business, to helping an application team devise a custom MongoDB solution or implementation for their critical application, no day is the same * Build and execute account plans to mitigate risk and drive growth 3+ quarters out across your portfolio * Lead in-person executive business reviews for strategic customers in your portfolio, including interfacing with C-suite executives and other technical leaders to align to business objectives and agree to a mutual success plan * Work on strategic internal projects to help build the Customer Success program; our expectation is that anyone in this role has strong business acumen and the ability to create and teach best practices, new process, and enablement to the broader organization * Document all customer interactions in internal systems, including Gainsight and Salesforce.com * Provide feedback and guidance to leadership on key signals within MongoDB Atlas that indicate healthy or unhealthy customer accounts; as our product evolves, we’ll need to be constantly adjusting our engagement strategies based on these signals, which you’ll be in the best position to identify and share back with internal teams * Manage the relationship with Sales Leadership and Account Executives in your territory, including reporting on business performance, training on best practices, and rolling out program updates to ensure sales people and leaders are abreast of best practices for interacting with Customer Success * Forecast expected churn and growth to your senior leadership team * Help interview, onboard and ramp new team members - as a more senior team member you will have an immediate role in who joins the team * Act as a leader amongst your peers, running enablement sessions, product certifications and being vocal in team meetings to ensure those around you grow ABOUT MONGODB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.  To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID: 2273451207

Twilio

Who we are  At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Manager, Technical Support About the job This position is needed to lead one of Twilio's Customer Support teams in IN. In this role, you’ll help us scale and grow to deliver an extraordinary customer experience for Twilio customers and internal Twilions.  We are looking for a people-person who’s passionate about delighting customers, mentoring and developing staff, learning about new and challenging subjects, and helping us improve processes and procedures. This role joins a fast-growing team of managers leading our global Voice Segment Platform Applications(VSPA)  Customer Support teams, specifically our IN team. Reporting to the VSPA Senior Manager, this position is essential in supporting Twilio's continuing growth initiatives. Responsibilities In this role, you’ll: Customer Service & Operational Excellence * Ensure excellent partner and customer satisfaction, consistently meeting or exceeding operational KPIs such as Agent CSAT, Time To Solve, SLA adherence, schedule adherence, shrinkage, and backlog management. * Own weekly DSAT reviews, ticket analysis, and coaching feedback loops to improve customer satisfaction. * Implement and optimize support processes to improve efficiency, reduce resolution times, and enhance the overall customer experience. Team Leadership & Development * Directly manage a team of Technical Support Engineers, ensuring high levels of engagement, motivation, and performance. * Develop and execute career growth plans for team members, providing regular coaching, mentoring, and performance feedback. * Drive accountability among direct reports, leveraging tooling & reports to monitor and improve key performance metrics. Escalation & Incident Management * Lead internal and external escalations, including Support Duty Manager (SDM) escalations, ensuring rapid issue resolution and effective root cause analysis (RCA). * Collaborate with cross-functional teams to implement betterment plans for recurring issues. * Respond swiftly to critical customer needs, including high-impact and high-priority cases, ensuring proactive communication and resolution strategies. Process Improvement & Strategy * Identify opportunities to optimize customer support workflows, leveraging data-driven insights from tools such as Tableau, Looker, and Zendesk. * Partner with other managers and business stakeholders to improve support processes and enhance customer experience. * Contribute to strategic discussions regarding scaling operations, automation, and efficiency initiatives. Hiring & Workforce Planning * Participate in hiring and onboarding new Technical Support Engineers, ensuring the team is staffed with top talent. * Work with Workforce Management (WFM) teams to plan scheduling, staffing, and adherence to operational requirements. Cross-functional Collaboration * Partner with internal key stakeholder teams to enhance the customer experience and escalate product-related concerns effectively. * Collaborate with internal stakeholders to surface key insights on customer needs, support trends, and operational challenges. Qualifications  Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: * 10+ Years of relevant experience of which minimum 4+ years in people management. * Strong knowledge of Java, SQL, RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions. * Ability to put yourself in the customer’s shoes and demonstrate your dedication to the customer experience through people management, coaching and performance management for supporting employee experience * Experience being inclusive, while working with team members in different geographic locations and time zones * Learning mindset, ability to learn new things, be curious and build internal and external relevant knowledge * Demonstrated ability to identify process and team improvements, innovation and “Drawing the Owl” to creatively solve problems and allow your team to operate at scale * Have proven documentation ability to “write it down” to create and curate internal and external documentation * Have Strong English written and verbal communication skills Desired: * Understanding and experience with AI related tools. * Strong commercial acumen with the ability to identify expansion opportunities through customer interactions. * Proven ability to design and implement large scale transformation initiatives, operating models, or support strategies that drive business outcomes. Location This role will be remote, and based in India (Delhi, Karnataka, Maharashtra, Telangana, Tamil Nadu) Travel  We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.