Search results for "Investigations"

Robinhood

JOIN US IN BUILDING THE FUTURE OF FINANCE. Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading. About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. The Compliance team’s mission is to ensure that Robinhood operates in alignment with regulatory expectations while maintaining strong controls. The team partners closely with legal, risk, product, and operations teams to identify, assess, and mitigate compliance risks. The team focuses on maintaining robust frameworks, monitoring emerging risks, and ensuring consistent execution of compliance obligations across international markets. As the Deputy CCO - Sanctions Officer, you will play a critical leadership role in the oversight, development, and execution of the firm’s compliance framework, acting as the ultimate subject matter expert on international financial sanctions. You will provide strategic guidance on applicable regulations—including MiFID and MiCA—while ensuring our EU sanctions controls are robust and effective. You will partner closely with business leaders and internal stakeholders, lead regulatory engagements, and drive governance processes to continuously strengthen our compliance posture.  This role is based in our Lithuania office, with in-person attendance expected at least 3 days per week. At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams. WHAT YOU’LL DO * Drive the implementation and continuous enhancement of the firm’s broader compliance and sanctions frameworks. * Serve as the firm’s ultimate escalation point and subject matter expert for complex sanctions alerts, conducting deep-dive investigations into potential matches. * Own and execute the firm’s regulatory reporting obligations. Serve as a key point of contact for external exams, regulatory inquiries, and internal audits. * Partner closely with legal, product, and engineering teams to ensure that new and existing products adhere to applicable regulatory requirements (including MiFID and MiCA). * Maintain and update the firm’s sanctions policies and procedures, ensuring strict alignment with evolving EU regulations, UN lists, OFAC, local laws, and global corporate standards. * Conduct independent assurance testing on sanctions controls, screening lists, and onboarding flows, actively driving the remediation of any identified compliance gaps. * Manage asset freezing and mandatory reporting procedures, ensuring true matches are restricted and reported to applicable authorities strictly within statutory deadlines. * Provide oversight of screening engines and blockchain analytics tools, offering strategic advice and tuning recommendations to the First Line of Defense. * Monitor geopolitical developments and sanctions evasion typologies, translating regional risks into actionable updates for the firm's screening logic. WHAT YOU BRING * Ability to thrive in a fast-paced environment and collaborate effectively across global time zones (including flexibility for late afternoon/early evening overlap with US-based teams). * Strong working knowledge of MiFID (and emerging MiCA frameworks) supporting retail financial services, paired with deep expertise in EU sanctions, OFAC, and UN regimes. * Proven experience navigating regulatory divergence between different global jurisdictions. * Strong analytical skills with the ability to interpret complex compliance metrics, screening engine performance data, and key risk indicators. * Experience overseeing outsourced functions or services, holding global teams accountable to local EU service-level agreements. * Proven track record of engaging with EU regulatory bodies, including direct experience interacting with the Bank of Lithuania. * Ability to assess complex issues quickly, provide practical, risk-based recommendations, and drive effective executive decision-making. * Clear, authoritative written and verbal communication skills, particularly when documenting investigative findings or presenting to senior stakeholders. WHAT WE OFFER * Challenging, high-impact work to grow your career. * Performance driven compensation with multipliers for outsized impact and bonus programs. * Top tier benefits to fuel your work, including supplemental health insurance, ancillary insurance, and mental health support programs. * Lifestyle wallet - a highly flexible employer-paid benefits spending account expenses beyond traditional benefits such as wellness, childcare, learning, and more. * Time off to recharge including company holidays, paid time off, sick time, paid volunteer time off, parental leave, and more! * Exceptional office experience with catered meals, events, and comfortable workspaces.  * Monthly commuter stipend to help offset in-office commuting costs. The gross monthly pay for the successful applicant will depend on a variety of job related factors such as education, qualifications, experience, business needs, or market demands. Applicants must be based in Lithuania. This role is also eligible for a discretionary annual bonus. Lithuania Gross Monthly Pay Range €6.083—€7.083 EUR Click here to learn more about our Total Rewards, which vary by region and entity. If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application. Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As Product Counsel / Sr Product Counsel for the Ads and Brands team, you will act as a key advisor and first point of legal contact to support our product, engineering, and other teams in building the future of the Roblox platform. Our mission as Product Counsel is to become product experts and to provide thoughtful and effective legal advice to help our business teams succeed. To accomplish this, we work closely with other members of the legal team and collaborate with a wide range of cross-functional teams to identify risks while maintaining a keen sense of business judgment.  This role is dedicated to providing strategic legal advice to internal product and engineering teams, primarily in connection with our Ads and Brands team. The role requires application of complex, evolving legal frameworks to new and innovative products and services. This is a great opportunity to join a growing legal team, learn about interesting new technologies and business models, and work on novel issues in an exciting, fast-paced environment. You will: * Act as a trusted advisor to Roblox product, engineering, and operations teams as well as company leadership throughout the product and process development lifecycle to ensure healthy product launches. * Assist with legal initiatives related to Roblox’s advertising products, models, and technologies. * Ensure compliance with US and international laws and regulations including those concerning advertising, privacy, copyright, online safety, and consumer protection. * Coordinate advice with cross-functional stakeholders, including product, marketing, trust & safety, and other internal and external legal counsel. * Develop internal playbooks, training, drafting policies to raise awareness of laws and regulations applicable to advertising products internally with product and engineering teams. * Stay on top of the latest developments in a fast-changing legal landscape and develop deep expertise in Roblox’s products. * Build positive and influential relationships company-wide through trusted advising, knowledge-sharing and training. * You will report to the Director, Product Counsel for Creator, Economy, Ads & Brands You have: * 5+ years of relevant legal experience, preferably a combination of law firm and in-house experience at a consumer-facing technology company. * Previous experience counseling advertising product teams and/or research teams building foundation models. * Strong business-oriented judgment and the ability to analyze problems, propose solutions, and provide advice that is creative, practical, and legally acceptable, taking into account the needs and objectives of the business. * Understand the letter of the law and can approach problems in a practical, principled approach. * The ability to manage a diverse and complex workload while maintaining priorities and proactively investigating and identifying issues. * The desire to work on a small but growing team, and a track record of collaborating with cross-functional stakeholders to overcome complex challenges. * A license to practice law in a US jurisdiction. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $237,930—$297,550 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Law Enforcement and Digital Safety Specialist, you’ll develop and advance strategic law enforcement and safety relationships with special focus on law enforcement, while also supporting internal platform safety efforts that elevate the Roblox safety ecosystem. The ideal candidate will be a versatile, self-driven, team-player who enjoys context-switching across high-profile initiatives, and is uniquely motivated by Roblox’s mission of connecting a billion people with optimism and civility. From serving as an external representative of Roblox with global law enforcement agencies, to collaborating cross-functionally with our Legal & Advocacy, Civility, Safety, Product, and Communications teams (among others), you will have a diverse set of responsibilities in furtherance of assisting global law enforcement, educating external stakeholders such as parents and educators on digital safety, and ultimately helping keep users safe on Roblox. Please note: This role will require On-Call support during weekends and holidays. This role may require reviewing graphic, controversial, and offensive content in accordance with Roblox’s handling policies. Role is based in West Virginia and will report to the Senior Manager of US Public Policy  You Will: * Develop and advance strategic law enforcement relationships with special focus on law enforcement in the State of West Virginia, while assisting with global outreach as needed. * Coordinate with federal, state, and local law enforcement, including with the West Virginia Attorney General’s Office * Plan and execute educational programs for law enforcement agencies and other key external stakeholders (ie. parent groups and educators) regarding Roblox’s platform safety efforts, including our law enforcement response policies and NCMEC CyberTip initiatives.  * Proactively identify, monitor, analyze, and internally advise on law enforcement developments affecting Roblox in the State of West Virginia. * Seek to understand and empathetically respond to regional law enforcement concerns, while helping internally codify and scale resultant learnings. * Listen to and understand the misperceptions and concerns of West Virginia parents, caregivers, and educators regarding the safety of Roblox. You will provide guidance and education that empower these audiences and build confidence in Roblox’s emphasis on product and policy safety, which keeps users safe and healthy. * Forge a deep subject-matter expertise of Roblox’s internal and external safety practices, so as to identify, advocate for, and help implement strategic safety enhancements. * Draft professional work product – for both internal and external audiences – supported by clear, concise, and multi-sourced platform safety investigations. * Collaborate and build strong internal relationships across our Legal & Advocacy, Safety, Product, and Communications teams (among others) to help address law enforcement emergencies, platform safety escalations, and comprehensive Roblox undertakings. You Have: * 10+ years of work experience in law enforcement, intelligence, government, trust and safety, or an adjacent field. * Detailed knowledge of the law enforcement community and related policymakers in the State of West Virginia, along with current trends and challenges in online safety and policy (particularly child safety and regional-specific considerations). * Enthusiasm for and a demonstrated track record of stellar public speaking, short-notice travel, building and maintaining constructive relationships, defining your own work processes, and adding organizational value no matter how small or large the task. * Outstanding communication, leadership, and stakeholder management skills. * Agility to navigate ambiguity, resilience to overcome obstacles, and the internal drive to concurrently manage multiple high-profile, time-sensitive initiatives in a dynamic environment. * Unwavering integrity, collegiality, and grit. Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Senior Product Counsel focused on consumer products, you will act as a key advisor and first point of legal contact to support our product and engineering teams in building the future of the Roblox platform. Our mission as Product Counsel is to become product experts and to provide thoughtful and effective legal advice to help our business teams succeed. To accomplish this, we work closely with other members of the legal team and collaborate with a wide range of cross-functional teams to identify risks while maintaining a keen sense of business judgment.  This role is dedicated to providing strategic legal advice on consumer facing products. The role requires application of complex, evolving legal frameworks to new and innovative products and services. This is a great opportunity to join a growing legal team, learn about interesting new technologies and business models, and work on novel issues in an exciting, fast-paced environment. You Will: * Act as a trusted advisor to Roblox product, engineering, and operations teams as well as company leadership throughout the product and process development lifecycle to ensure healthy product launches. * Advise on legal and regulatory considerations related to user signup, account settings, parental controls, age assurance, social interactions, including chat, discovery systems, personalization, and recommendations. * Ensure compliance with US and international laws and regulations including those concerning content regulation, communications, online safety, consumer protection, and advertising. * Coordinate advice with cross-functional stakeholders, including product, marketing, trust & safety, product policy, and other internal and external legal counsel. * Help draft and review product policies, user-facing disclosures, and terms of service. * Contribute to internal policies, compliance initiatives, and training for product and engineering teams. * Stay on top of the latest developments in a fast-changing legal landscape and develop deep expertise in Roblox’s products. * Build positive and influential relationships company-wide through trusted advising, knowledge-sharing and training. You have: * 5+ years of relevant legal experience, preferably a combination of law firm and in-house experience at a consumer-facing technology company. * A license to practice law in a US jurisdiction. * Experience counseling social media platforms, communications services, or products with parental controls. * Strong business-oriented judgment and the ability to analyze problems, propose solutions, and provide advice that is creative, practical, and legally acceptable, taking into account the needs and objectives of the business. * The ability to manage a diverse and complex workload while maintaining priorities and proactively investigating and identifying issues. * The desire to work on a small but growing team, and a track record of collaborating with cross-functional stakeholders to overcome complex challenges. You Have: * Previous experience counseling kids safety and/or privacy issues. * Prior experience working with product policy or trust and safety orgs to develop internal and external policies. * Superior communication abilities, with proven experience in cross-functional collaboration and consensus building. * A track record of educating internal stakeholders, translating complex concepts, and advising on risk mitigation strategies.   For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $252,210—$297,550 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. We are looking for a Litigation Paralegal. Reporting to our Sr. Litigation Paralegal, you will assist with litigation and regulatory investigations functions, including litigation and pre-litigation disputes, subpoenas and other third-party requests, responses to governmental authorities, enforcement, and intellectual property matters for a rapidly growing company that innovates at each step of the way.   You will: * Assist our in-house litigation counsel and external counsel in managing and responding to subpoenas, potential disputes, litigation, enforcement matters, and regulatory inquiries; * Support legal team in organizing and maintaining eDiscovery workflows and document review processes;  * Assist with the litigation hold process and the document collection process for litigation, subpoenas, and regulatory matters; * Collaborate with attorneys and cross-functional partners to identify responsive datasets and coordinate technical collections; * Review, analyze, summarize and organize documents as needed; * Conduct first-pass review of invoices from external counsel and vendors and assist with managing e-billing; * Communicate, both orally and in writing (including memorandum, letters & e-mails) with business clients and external counsel; * Draft routine correspondence and litigation documents; * Proofread briefs, memoranda of law, opinions and other documents; * Design, develop, refine, and simplify legal processes to increase efficiency, support scalability, and ensure quality. You have:  * A bachelor’s degree and/or paralegal certification;  * 4+ years experience as a paralegal, with experience supporting litigation, eDiscovery and/or regulatory response within a law firm or in-house legal department; * The ability to define technical problems, collect data, establish facts and draw conclusions; * A history of successfully solving problems; * Excellent communication skills, both oral and written; * A track record of establishing trusted relationships with internal stakeholders; * Demonstrated organizational and project management skills, including the ability to multitask and manage competing demands; * High attention to detail; * High level of comfort with technology and Internet services; * Fluency with Google drive, docs, sheets and related suite of products, as well as legal hold and e-billing software; * Knowledge of technology and discovery databases such as Relativity * Prior in-house experience (preferred). For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $107,610—$131,820 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.   About the Team The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.  Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.  At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.  Opportunity  We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.  This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.  In this role, you will lead the teams responsible for:  * People Help Desk / Tier 1 services  * Tier 0 / self-service and knowledge foundations  * Global People Relations Services, including case governance and specialist support for complex employee relations matters  You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.  This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.  This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.  What you’ll do  Lead Agoda’s People Services front door and employee support model * Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams.  * Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.  * Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.  * Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach.  Lead the People Services & Help Desk team * Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.  * Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.  * Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.  * Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.  Lead Global People Relations Services * Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.  * Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.  * Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.  * Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.  * Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.  Own the operating interfaces across Tier 1, People Relations, and specialist teams * Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization.  * Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.  * Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.  * Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.  Build Tier 0 / self-service and knowledge management foundations * Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.  * Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.  * Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.  * Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.  Enable digital, conversational, and AI-supported service delivery * Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.  * Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.  * Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.  * Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.  Drive operational excellence and continuous improvement * Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.  * Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.  * Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.  * Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.  Lead through insight, stakeholder partnership, and change * Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.  * Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.  * Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.  * Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.   What you’ll need to succeed  * Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.  * Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.  * Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.  * Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.  * Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.  * Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.  * Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.  * Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.  * Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.  * Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.  * Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.  * Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.   It’s great if you also have  * Experience in a global or regional HR shared services / People services environment.  * Experience leading both broad employee support teams and specialist employee relations or case management teams.  * Experience in knowledge management, service content strategy, and self-service adoption.  * Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.  * Experience improving employee experience through service redesign, process simplification, or digital product thinking.  * Experience in a high-growth tech, internet, or digital business.  * Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.   Why this role matters  This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.  As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.  #PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland     PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Agoda

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world.     Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide.   No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us.   About the Team The People Team at Agoda is committed to attracting, developing, and retaining exceptional talent from across the globe. We work to create an inclusive, high-performing, and engaging environment where employees can grow, contribute meaningfully, and do their best work. Through a strong focus on people experience, service quality, and business partnership, we help Agoda scale while preserving what makes our culture distinctive.  Within the People Team, the People Experience and Services function is responsible for designing and delivering critical people experiences, services, and operating foundations that support employees and managers across the employee lifecycle. This includes enabling smooth onboarding and mobility experiences, delivering effective workplace and office services, and ensuring employees have access to timely, trusted, and high-quality support when they need it.  At the center of this model sits People Services & Help Desk — Agoda’s front door for People support — supported by specialist service teams such as People Relations Services. Together, these teams play a critical role in how employees and managers experience the People function day to day: through clear guidance, responsive support, effective issue resolution, and trusted handling of sensitive people matters.  Opportunity  We are looking for an Associate Director, Head of People Services & Help Desk to lead Agoda’s employee-facing People service delivery model across People Help Desk / Tier 1 support, Tier 0 / self-service foundations, and Global People Relations Services.  This is a key leadership role within People Experience and Services, responsible for shaping how employees and managers access support across a wide range of People topics — from day-to-day HR questions and lifecycle support to more complex and sensitive employee matters requiring specialist intervention.  In this role, you will lead the teams responsible for:  * People Help Desk / Tier 1 services  * Tier 0 / self-service and knowledge foundations  * Global People Relations Services, including case governance and specialist support for complex employee relations matters  You will own the effectiveness of Agoda’s People support model from the employee and manager perspective, ensuring it is clear, trusted, scalable, and increasingly insight-driven. This includes strengthening service standards, improving routing and handoffs across teams, enabling greater self-service, and ensuring sensitive employee matters are handled with appropriate quality, consistency, and governance.  This role is ideal for a leader who combines strong service delivery and operational leadership with sound judgment, systems thinking, and the ability to build a modern, scalable People support model in a global, fast-moving organization.  This position is based in Bangkok. Agoda provides relocation support for successful candidates who are not currently located in Bangkok. Please note that we are not open to remote work or the possibility of being based in other locations.  What you’ll do  Lead Agoda’s People Services front door and employee support model * Lead Agoda’s employee-facing People Services model across Tier 1 Help Desk support, Tier 0 self-service, and the interface into specialist support teams.  * Define and evolve how employees and managers access support across People topics, ensuring a clear, seamless, and trusted experience.  * Establish strong service principles, operating rhythms, and leadership across the teams responsible for day-to-day People support and complex employee issue resolution.  * Ensure Agoda’s People support model scales effectively with organizational growth, complexity, and global reach.  Lead the People Services & Help Desk team * Lead, manage, and develop the People Services & Help Desk team to deliver high-quality, consistent, and empathetic Tier 1 support across core HR topics such as policies, processes, employee data, benefits, onboarding, leaves, mobility, and general employee lifecycle support.  * Set service standards, KPIs, quality expectations, and operating controls to ensure timely, accurate, and compliant case handling.  * Build a strong service culture with clear accountability for employee experience, right-first-time resolution, responsiveness, and professionalism.  * Oversee workforce planning, capacity management, and prioritization across service demand, seasonal peaks, and new People initiatives.  Lead Global People Relations Services * Lead the Global People Relations Services team, ensuring high-quality and well-governed support across complex employee matters such as performance concerns, misconduct, grievances, investigations, disciplinary actions, involuntary exits, and employee matters arising from organizational change.  * Ensure clear service ownership, escalation pathways, and governance across People Relations case handling.  * Partner closely with HR Business Partners, Legal, Compliance, and other relevant stakeholders to ensure people relations matters are handled fairly, consistently, pragmatically, and in line with internal policies and local legal requirements.  * Drive high standards in case management, documentation, risk identification, and decision quality across the People Relations team.  * Use case trends and themes to inform improvements in manager guidance, policy design, service processes, and broader practices.  Own the operating interfaces across Tier 1, People Relations, and specialist teams * Serve as the senior operational owner for how work flows between Help Desk / Tier 1, People Relations Services, and other Tier 2 / specialist teams across the People organization.  * Define and continuously improve routing logic, escalation models, intake criteria, handoffs, service ownership, and resolution pathways.  * Ensure employees and managers experience a joined-up service model even when multiple People teams are involved.  * Clarify roles and interfaces across Help Desk, People Relations, Payroll, Rewards, Mobility, People Partners, CoEs, and other specialist teams.  Build Tier 0 / self-service and knowledge management foundations * Develop and execute Agoda’s roadmap for Tier 0 / self-service, moving the organization toward more proactive, intuitive, and self-directed resolution of common People queries.  * Own and strengthen the People knowledge ecosystem, including FAQs, help content, decision trees, agent guidance, and employee-facing support materials.  * Partner with policy owners and People SMEs to simplify complex topics into clear, scalable, and user-friendly content.  * Drive case deflection, knowledge reuse, content governance, and self-service adoption through disciplined measurement and continuous improvement.  Enable digital, conversational, and AI-supported service delivery * Partner with Product, Tech, Systems, and Data teams to improve People support platforms, workflows, and user journeys across self-service and case management.  * Identify and help shape practical use cases for conversational and agentic AI within People Services, ensuring they enhance employee experience and complement human support.  * Provide leadership input into the design, testing, rollout, and continuous refinement of AI-enabled and digital service solutions.  * Ensure appropriate controls, privacy, escalation paths, and trust mechanisms are in place for all digital and AI-supported support channels.  Drive operational excellence and continuous improvement * Monitor and improve key service performance metrics across Help Desk and People Relations Services, such as case volume, first contact resolution, time to resolution, service quality, customer satisfaction, escalation rates, re-open rates, and self-service deflection.  * Lead ongoing improvements in workflows, playbooks, standard responses, training, quality assurance, and reporting.  * Partner with People Service Excellence and other stakeholders to simplify processes, remove friction, and improve end-to-end employee and manager experiences.  * Ensure effective controls, compliance, documentation standards, and data privacy practices are embedded across service operations.  Lead through insight, stakeholder partnership, and change * Act as the senior People Services contact for service performance, priorities, risks, and transformation opportunities.  * Provide regular insight and reporting to People leaders on service trends, root causes, organizational pain points, and improvement opportunities.  * Partner with Communications and relevant People teams to coordinate messaging around policy changes, process updates, and new tools or services.  * Support broader People transformation by bringing an employee-service lens to operating model design, simplification, and capability building across the function.   What you’ll need to succeed  * Bachelor’s degree in business, Human Resources, Operations, Law, Psychology, or a related field; advanced degree is a plus.  * Typically, 10+ years of relevant experience across HR shared services, employee services, People operations, employee relations, HRBP, service delivery, or related functions, including significant leadership experience.  * Demonstrated experience leading managers and/or multiple service teams in a complex, matrixed, and fast-paced environment.  * Strong experience running a service or support function with clear accountability for quality, responsiveness, service design, and stakeholder experience.  * Strong understanding of multi-tier service delivery models, including Tier 0 / self-service, Tier 1 support, and specialist / Tier 2 case management.  * Meaningful exposure to employee relations or complex people issue resolution, with sound judgment on sensitive matters and a strong appreciation for governance, risk, and consistency.  * Strong skills in service design, operating model improvement, process improvement, and cross-functional workflow design.  * Experience with HR technology platforms and service tools such as HRIS, case management systems, knowledge bases, and digital support tools.  * Demonstrated ability to use data and analytics to monitor performance, identify themes and root causes, and drive prioritization and decision-making.  * Excellent stakeholder management and communication skills, with the ability to build trust and influence across leaders, specialist teams, and cross-functional partners.  * Strong people leadership capability, including coaching leaders and managers, building team capability, and creating a high-performance, service-oriented culture.  * Comfort operating in a global, evolving, and ambiguous environment, with a strong bias for execution, improvement, and scale.   It’s great if you also have  * Experience in a global or regional HR shared services / People services environment.  * Experience leading both broad employee support teams and specialist employee relations or case management teams.  * Experience in knowledge management, service content strategy, and self-service adoption.  * Hands-on exposure to conversational AI, chatbots, virtual assistants, or workflow automation in HR or customer support environments.  * Experience improving employee experience through service redesign, process simplification, or digital product thinking.  * Experience in a high-growth tech, internet, or digital business.  * Familiarity with global organizations operating across multiple countries, cultures, and regulatory environments.   Why this role matters  This role is a unique opportunity to shape how Agoda employees and managers experience People support at scale. From everyday HR queries to more complex and sensitive employee matters, the teams in this scope play an important role in making sure our people feel supported, informed, and able to navigate key moments in their Agoda journey with confidence.  As Associate Director, Head of People Services & Help Desk, you will help build a more connected, scalable, and future-ready support model, improving service quality, strengthening self-service, and ensuring complex cases are handled with care and consistency. Your work will directly influence employee experience, manager effectiveness, and how the People function continues to evolve as Agoda grows globally.  #PeopleServices #HRSharedServices #Singapore #Singapore #London #England #HongKong #HongKong #Berlin #Germany #Paris #France #Tokyo #Japan #Shanghai #China #Beijing #China #Sydney #Australia #KualaLumpur #Malaysia #Bangkok #Thailand #Seoul #SouthKorea #Amsterdam #Netherlands #Dublin #Ireland #Barcelona #Spain #Madrid #Spain #Warsaw #Poland #Prague #CzechRepublic #Budapest #Hungary #Dubai #UnitedArabEmirates #Bangalore #India #Bengaluru #India #Hyderabad #India #NewDelhi #India #Delhi #India #Gurgaon #India #Gurugram #India #Noida #India #Mumbai #India #Pune #India #Chennai #India #Jakarta #Indonesia #Manila #Philippines #HoChiMinhCity #Vietnam #Hanoi #Vietnam #Taipei #Taiwan #Shenzhen #China #Munich #Germany #Zurich #Switzerland     PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.     DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife   Equal Opportunity Employer  At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Databricks

RDQ326R15 The Incident Response team's mission is to respond to security threats, incidents and investigations to protect our customers, employees and enterprise data in a fast, efficient and standardised manner. We're a tight-knit team of security incident responders and incident handlers doing "Security for Databricks on Databricks", using our own platform to create near-real-time log analytics, alerting and forensics. You will be an individual contributor on the security Incident Response (IR) team at Databricks, reporting to the regional IR manager. You will be responsible for conducting security analysis and forensics, responding to high-priority alerts and contributing to automations and agentic capabilities. You will be a security multiplier and help the team scale security incident response at Databricks. The impact you will have: * You will respond to incidents as part of a distributed 24x7 operations and on-call schedule. * You will triage and respond to security events and alerts, ensuring quick and effective containment. * You will contribute to security investigations, conducting analysis and forensics across a range of data sources to determine the timeline and impact of security events. * You will build automations, including leveraging AI and agentic platforms, to deliver autonomous capabilities, expedite your work and scale the impact of the team. * You will communicate technical decisions through design docs and tech talks, and mentor junior security responders via security guidance, design reviews and code reviews. What we look for: * Bachelor's Degree AND 4+ years experience in Incident Response work OR Master's Degree AND 2+ years experience. * Strong cloud security background in at least 1 of AWS, GCP or Azure, and working knowledge of the others. * Knowledge of AI/LLM and agentic capabilities, including effective prompting and use of MCP, agents and agent skills. Prefer experience with building and operating agentic systems in a security setting. * Broad security subject matter expertise. * Expertise in few core IR skills (DFIR , Reverse Engineering, Traditional Network Security, Storage and access security, Sandboxing, Compute security, etc.). * Experience with Enterprise Security and SaaS applications. * Working knowledge of a SIEM and SOAR. * Experience building Incident Response Tooling and scripting language skills.   About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter, LinkedIn and Facebook. Benefits At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here. Our Commitment to Diversity and Inclusion At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics. Compliance If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Roblox Vision Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences – all created by our global community of developers and creators. At Roblox, we’re building the platform that empowers our community to bring any experience imaginable to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility. Why Join Our Rendering Team? Roblox is seeking an experienced and passionate senior engineering manager to lead a team of talented engineers building cutting edge rendering technology. The rendering team at Roblox is at the heart of how millions of creators and players experience our platform. We are a group that is highly passionate about pushing the boundaries of visuals, scalability and performance. We develop our in-house engine and are in control of our entire technology stack, from the rendering pipeline, the lighting techniques, the material system, the voxel terrain to the VFX system and the server infrastructure.  Roblox continues to tackle an unprecedented scalability challenge: to allow User Generated Content to take advantage of high end devices while scaling all the way down to low end mobile devices, across a vast array of platforms and genres. Our technology stack and features must allow Creators to express their amazing vision and we must cater to Creators that range from professional developers to enthusiastic newcomers. Our engine must be capable of producing visuals that  look great on high end devices while preserving their intent on low end devices. The Roblox platform has an immense reach. Our work makes it into the hands of hundreds of millions of users all over the world. You will: * Lead and mentor a world-class team of rendering engineers focused on one of the following pillars: * The core rendering pipeline, culling and dispatching systems, graphics APIs backends (Vulkan, Metal, Direct3D, agc, OpenGL) and related systems. * The Lighting, shading, materials, global illumination, and post-processing systems. * Act as a hands-on technical leader, providing guidance on architectural decisions and implementation, from low-level details to high level choice of algorithms, and ensuring the stability and efficiency of our technology stack. * Partner with your team and other engineering leaders to define and execute the vision for the core rendering technology, anticipating future needs and trends, and ensuring our plans are aligned with the company vision. * Foster a culture of innovation, continuous improvement, and open communication, where all ideas are valued and explored, and invest in the development of our engineers. * Help build and expand our rendering organization by attracting, interviewing, and retaining top-tier engineering talent. You have: * 15+ years of rendering or graphics engineering experience, with a deep understanding of one or both of the following: * Low-level rendering pipelines, GPU architectures (preferably including mobile), and graphic APIs (e.g., Vulkan, Metal, DirectX) * Modern lighting techniques (e.g., PBR, shadowing, global illumination), material systems, and shading languages. * 5+ years of experience in a technical leadership or engineering management role, with a proven track record of building, mentoring, and leading high-performing engineering teams. * Strong C++ programming skills and a robust problem-solving background, with the ability to provide technical guidance, conduct deep-dive investigations, and contribute to design discussions. * Experience designing, building, and shipping advanced graphical features and/or performance critical systems for game engines or real-time 3D applications. * Strong communication and interpersonal skills, with the ability to articulate complex technical concepts clearly to both technical and non-technical audiences and collaborate effectively across diverse teams. * A genuine enthusiasm for tackling the unique rendering challenges that Roblox faces. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $343,340—$397,460 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. The Roblox Vision Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the platform that empowers our community to bring any experience imaginable to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility. Why Join Our Rendering Team? Roblox is seeking an experienced and passionate senior engineering manager to lead a team of talented engineers building cutting edge rendering technology. The rendering team at Roblox is at the heart of how millions of creators and players experience our platform. We are a group that is highly passionate about pushing the boundaries of visuals, scalability and performance. We develop our in-house engine and are in control of our entire technology stack, from the rendering pipeline, the lighting techniques, the material system, the voxel terrain to the VFX system and the server infrastructure.  Roblox continues to tackle an unprecedented scalability challenge: to allow User Generated Content to take advantage of high end devices while scaling all the way down to low end mobile devices, across a vast array of platforms and genres. Our technology stack and features must allow Creators to express their amazing vision and we must cater to Creators that range from professional developers to enthusiastic newcomers. Our engine must be capable of producing visuals that  look great on high end devices while preserving their intent on low end devices. The Roblox platform has an immense reach. Our work makes it into the hands of hundreds of millions of users all over the world. You will: * Lead and mentor a world-class team of rendering engineers focused on one of the following pillars: * The core rendering pipeline, culling and dispatching systems, graphics APIs backends (Vulkan, Metal, Direct3D, agc, OpenGL) and related systems. * The Lighting, shading, materials, global illumination, and post-processing systems. * Act as a hands-on technical leader, providing guidance on architectural decisions and implementation, from low-level details to high level choice of algorithms, and ensuring the stability and efficiency of our technology stack. * Partner with your team and other engineering leaders to define and execute the vision for the core rendering technology, anticipating future needs and trends, and ensuring our plans are aligned with the company vision. * Foster a culture of innovation, continuous improvement, and open communication, where all ideas are valued and explored, and invest in the development of our engineers. * Help build and expand our rendering organization by attracting, interviewing, and retaining top-tier engineering talent. You have: * 15+ years of rendering or graphics engineering experience, with a deep understanding of one or both of the following: * Low-level rendering pipelines, GPU architectures (preferably including mobile), and graphic APIs (e.g., Vulkan, Metal, DirectX) * Modern lighting techniques (e.g., PBR, shadowing, global illumination), material systems, and shading languages. * 5+ years of experience in a technical leadership or engineering management role, with a proven track record of building, mentoring, and leading high-performing engineering teams. * Strong C++ programming skills and a robust problem-solving background, with the ability to provide technical guidance, conduct deep-dive investigations, and contribute to design discussions. * Experience designing, building, and shipping advanced graphical features and/or performance critical systems for game engines or real-time 3D applications. * Strong communication and interpersonal skills, with the ability to articulate complex technical concepts clearly to both technical and non-technical audiences and collaborate effectively across diverse teams. * A genuine enthusiasm for tackling the unique rendering challenges that Roblox faces. For roles that are based at our headquarters in Vancouver, BC, Canada: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $330,810—$394,000 CAD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a member of the Infrastructure Foundation Hardware Engineering team, you will play a key role in enabling our mission to deliver a reliable, high-performing, and cost-efficient infrastructure that powers the world’s play. In this specialized role, you will be the technical lead for our GPU and AI accelerator ecosystem. You will be responsible for the full lifecycle of GPU hardware, from initial architectural evaluation and firmware qualification to large-scale fleet integration and performance tuning. You will ensure that Roblox’s massive-scale rendering and ML workloads run on the most optimized and stable hardware possible. You Will: * Architect & Prototype: Prototype next-generation GPU-accelerated hardware platforms, ensuring seamless integration between high-density compute nodes, high-speed interconnects (NVLink/PCIe Gen5/6), and system firmware. * GPU Optimization: Drive the integration, performance testing, and debugging of GPUs in our fleet, focusing specifically on hardware-level optimizations, driver tuning, and thermal/power management. * Validation & Certification: Develop and execute rigorous evaluation and stress-testing strategies for GPU-heavy server platforms to ensure they meet Roblox’s unique demands for real-time rendering and low-latency AI inference. * Firmware & Systems: Lead firmware qualification (BIOS/BMC) and troubleshooting, implementing automation systems to manage GPU health, firmware updates. * Vendor Collaboration: Provide technical guidance and deep-dive feedback to hardware vendors. Lead critical investigations into component-level failures, triaging issues across the hardware, driver, and kernel layers. * Observability: Build and maintain advanced monitoring stacks (Grafana/Prometheus) to track GPU metrics like HBM utilization, thermal throttling events, and PCIe bandwidth saturation. You Have: * Education: BA/BS Degree in Electrical Engineering, Computer Engineering, or related field with equivalent practical experience. * GPU Expertise: 5+ years of hardware engineering experience with a specific focus on GPU architecture (NVIDIA HGX/MGX platforms preferred), AI accelerators, or high-performance compute (HPC) systems. * Deep Technical Knowledge: In-depth understanding of modern data center technologies, including PCIe fabric, NVLink, InfiniBand, and liquid cooling systems for high-TDP hardware. * Testing Skills: Hands-on experience testing and validating CPU, Memory (HBM/DDR5), Storage (NVMe), and high-speed networking subsystems in a Linux environment. * Programming: Proficiency in Python, Go, or C++ for developing hardware validation tools and automation scripts. * Systemic Debugging: Expert-level skills in debugging complex server issues remotely, with the ability to analyze kernel logs, hardware registers, and bus-level captures. You Are: * A Problem Solver: Decisive and effective at tracking hardware issues from identification through to fleet-wide resolution. * A Communicator: Excellent oral and written communication skills; able to translate complex hardware constraints into actionable insights for software teams. * Collaborative: Strong interpersonal skills with the ability to lead cross-functional projects with Data Center Ops, SRE, and external vendors. * Adaptable: Willing to travel occasionally to data centers or vendor sites to oversee hardware deployments or "first-of-a-kind" builds. For roles that are based at our headquarters in San Mateo, CA: The starting base pay for this position is as shown below. The actual base pay is dependent upon a variety of job-related factors such as professional background, training, work experience, location, business needs and market demand. Therefore, in some circumstances, the actual salary could fall outside of this expected range. This pay range is subject to change and may be modified in the future. All full-time employees are also eligible for equity compensation and for benefits as described on this page. Annual Salary Range $243,290—$295,250 USD Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a founding member of the Security Operations team in EMEA, you will join us at an exciting time in Roblox’s SIRT & SOC program. You will design and build the detections, automation and tooling that let a lean team monitor and protect players, developers, employees and the platform at global scale and serve as security incident commander in the region. This is a highly autonomous role where you will be a primary decision-maker, core to our mission to maintain a highly capable 24/7/365 monitoring and response capability. While you will work in close collaboration with peers at our US West Coast Headquarters, the time difference requires an engineer who can operate independently, making critical decisions without immediate oversight. We favor engineering our way out of toil through automation, orchestration, detections-as-code, and risk-based prioritization, while retaining the deep technical skills required to conduct detailed, hands-on analysis and lead response end-to-end when the situation warrants. Work Environment: This role is based in London, UK. You will be working from a dedicated, private space located within a shared office environment, designed to enable collaboration while remaining secure. YOU WILL: * Build Detection & Response Systems: Design, write, and maintain production-quality detections, automations and integrations (detections-as-code, SOAR playbooks, data and enrichment pipelines) that scale our monitoring capability and reduce manual toil. * Own Tooling & Platform: Develop and improve the tooling the global SIRT/SOC depends on alert quality and enrichment, case-management integrations and automation that powers reliable "follow-the-sun" hand-offs. * Exercise High Autonomy: Act as the primary Incident Commander for the European time zone, making critical, time-sensitive decisions independently before US HQ comes online. You will serve as the senior-most security engineering point of contact in the region. * Drive Strategy & Architecture: Shape the technical direction of the detection & response engineering function, specifically architecting how global hand-offs and "follow-the-sun" models can be optimized and automated. * Command Security Incidents: Ensure serious threats and impacts are understood, mitigated, and learned from with speed and professionalism, often leading responses end-to-end without immediate escalation paths during local hours — and turning what you learn into durable, automated detections. * Conduct Forensic Investigations & Threat Hunt: Dig into complex context to determine whether threats exist, take decisive action and proactively hunt for anomalous activity in our signals, distinguishing outliers from threats. * Lead High-Profile Responses: Collaborate with Security and Engineering to lead responses to major vulnerabilities or platform-wide events. * Collaborate Cross-Functionally: Work with Legal, HR, Executive teams, and external partners (Developers & Customers). You will also travel semi-regularly to the USA to visit HQ, ensuring deep alignment with central engineering and security leadership. YOU HAVE: * Experience: 10+ years across security engineering, Infosec, IT, Infra/SRE, and/or Incident Response. * Specialization: 7+ years specifically in Detection or Response, with a track record of building, writing detections, automation or security tooling, not solely operating. * Engineering Proficiency: Comfortable writing and reviewing production-quality code (Scripting) and building automations, integrations and data pipelines that others depend on. * Autonomous Leadership: Proven ability to work independently in satellite offices or distributed teams. You are comfortable being the "person in charge" during your shift and making calls that impact the business. * Incident Command: Extensive experience operating as an incident commander. You can flex into deep engineering work but also possess the executive presence to coordinate responders and communicate status to leadership. * Investigations: Expert-level capability investigating threats in enterprise and production environments, taking ownership from identification to resolution. * Knowledge/Tools/Techniques: Deep understanding of security tooling (SIEM, EDR, IDS/IPS, NDR, SOAR) and experience extending or building on it. You are proficient in applying Incident Response frameworks (NIST IR Lifecycle, Cyber Kill Chain, MITRE ATT&CK) to real-world scenarios, and you collaborate effectively with engineering colleagues, leveraging extensive expertise across infrastructure and technologies (Public Cloud, OS, Virtualization, Containerization, Networking, Build/Development infrastructure, and Hardware). * Education: Bachelor's degree in Computer Science, Cybersecurity, or a related technical field; advanced degree preferred or equivalent experience. YOU ARE: * A Builder-Operator: You would rather automate a problem out of existence than staff around it and you hold yourself to an engineering bar even under incident pressure. * A Strategic Self-Starter: You don't wait for instructions. You identify gaps in coverage — especially those unique to regional or time-zone-specific challenges — and fix them. * A Detailed Thinker: You enjoy exploring the details and considering the second- and third-order effects of your decisions. * An Eager Problem Solver: You are drawn to complex issues rather than avoidant of them. * Emboldened to Make Change: You instinctively ask what you can do to improve the situation rather than waiting to be prompted. * Compelled by our Mission: You are driven by the opportunity to protect our community and the safe space we've created. * A Calculated Risk Taker: You move fast, navigating reasonable risks to take action and build capabilities as quickly as possible. Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As our Senior Manager of Global Moderation Escalations, you aren't just managing a localized queue—you are the global architect of our crisis and escalation response. Leading highly specialized teams across the US, India, and beyond, you will transform real-time incident management into a proactive, insight-driven safety engine. By bridging Product, Engineering, and Executive Leadership, you will steer the strategy that protects millions of users daily. If you are ready to command a global front-line team and shape the future of online safety, come build with us. You will report to the Senior Manager, Moderation Operations. * Build and drive a world-class global escalations and insights program, evolving our escalation systems from v0 into a sophisticated, industry-leading defect reduction engine. * Command and align distributed teams across the US, India, and other global regions, establishing a seamless "Follow-the-Sun" operational model. * Transition the program from transactional response to proactive prevention by identifying root causes of moderation errors and partnering with cross-functional teams to implement systemic fixes. * Recruit, hire, and lead a specialized team for escalation and incident management, fostering a culture of high accountability, rapid problem-solving, and continuous learning. * Transform raw escalation data into actionable insights, providing leadership with visibility into emerging safety trends and the effectiveness of our current policies. * Partner deeply with Product and Engineering leadership to improve investigation tooling and safety systems, ensuring our technical infrastructure keeps pace with emerging global risks * Ensure industry-leading response times and high-quality resolutions for complex safety incidents, maintaining strict SLAs while upholding the highest standards of accuracy and empathy. * Serve as the senior Moderation lead in our India office, providing strategic guidance, mentorship, and a unified voice for the local moderation organization. * Champion robust psychological safety and resiliency programs tailored for global teams routinely exposed to graphic or objectionable content in high-urgency and high-visibility situations. * This role requires collaboration with team members based in California, USA, and other global sites. * This role requires on-call work at weekends on a rotational basis. * This role involves exposure to graphic and/or objectionable content. You Have: * Bachelor's degree in business, operations, or a related field * Relevant experience in an operations or policy role in Trust and Safety or content moderation, with a focus on incident management. * Relevant experience in managing people to include coaching and development. * Strong program management skills, with experience leading projects at scale. * Experience developing processes to improve operational efficiency. * Experience using data and AI tools to lead and speed up decision-making. * Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces. You Are: * Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals. * Analytical: Excited to investigate large, ambiguous problems and measure the problems and the solutions. * Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them. * Team-oriented: You lift up your peers and find ways to make the team stronger. Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. As a Support Escalations Specialist, you will be an early member of our internal high-stakes response team. Internal Escalations are a critical component of what we do in Support. Our community of internal stakeholders continuously advocate for our customers, and this team is a center point of that. We are building on all the wonderful work being done today, and adding this critical internal support function to bring expertise and ensure the highest level quality and execution. This isn't your standard customer support role. You will handle the most sensitive and high-risk cases that hit our ecosystem—cases that often have direct visibility from our executive leadership, legal, and product teams. You will be responsible for not only resolving these complex issues but also documenting the "how" and "why" to help us build a proactive, world-class internal operation. WHAT YOU’LL DO * Own and resolve complex escalations involving legal, financial, and executive-level sensitivities with a focus on empathy and extreme accuracy. * Act as a bridge and support conduit for our current vendor partners and our growing internal team, helping to document processes and workflows. * You won't just complete tickets. You’ll find out why they happened. You will conduct deep-dive investigations into systemic errors, poor agent behaviors and other gaps, and advocate for fixes. * Maintain high-integrity data on every case you handle, helping to turn raw ticket information into insights that we share with Product and Engineering teams. * Partner directly with Product Support, Legal, Ad Ops, Developer Relations and more to provide updates on high-profile cases and emerging trends. YOU HAVE * 5+ years in a high-tier support, Trust & Safety, or operations role (Executive or Legal escalations experience is a massive plus). * You enjoy "detective work." You’re comfortable digging through logs and data to find the needle in the haystack. * You can translate complex customer challenges into clear, concise updates. * You are comfortable with ambiguity and excited by the challenge of building and partnering with vendor teams to coordinate and execute on tickets. * Bachelor’s degree in Business, Communications, Operations, or a related field. YOU ARE * Discreet & Reliable: You understand the sensitivity of high-risk work and can be trusted with confidential information. * Proactive: You don’t wait for a manual to be written; you help write it. * Resilient: You stay calm under pressure, especially when dealing with tight deadlines and high-visibility cases. * Collaborative: You’re a team player who is happy to mentor vendor partners today and help onboard new internal peers tomorrow. THE LOGISTICS * This role requires collaboration with team members based in California, USA. * This role requires on-call work and weekends on a rotational basis to ensure 24/7 coverage for high-priority risks. Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.  At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.  A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox’s Safety Operations team is dedicated to protecting our users from individuals who want to harm others. The Critical Harms Intelligence, Investigations, and Operations (CHIIOPS) team applies subject matter expertise to our highest-level risks, and works with cross-functional partners to identify and mitigate these actors. As part of our commitment to safety, we are looking for a specialist with an investigator’s mindset, skills, and curiosity to investigate and respond to some of our highest-risk escalations. You will work with teams and leaders across the company to quickly and professionally respond to urgent requests for support, and balance competing priorities to get the job done. You will share findings with intel analysts to support behavioral analysis development to help identify risks across the platform. You will report to the Critical Harms, Intelligence, Investigations, and Operations Manager. Please Note: This role may review graphic, controversial, and sometimes offensive content in line with Roblox’s content moderation practices.  You Will: Incident Investigation and Triage * Support, then lead, rapid investigations into critical and complex incidents, including but not limited to threats against child safety, violent extremism, and other high-severity harms. * Utilize internal tools, data analysis, and open-source intelligence (OSINT) techniques to gather evidence, establish facts, and determine the root cause of incidents. * Act as the primary point of contact for relevant parties across the company, to include company leadership.  * Ensure all investigations are documented thoroughly, accurately, and completed in a timely manner. Emergency Response and Coordination * Operate within a 24/7 on-call rotation to respond immediately to high-risk and/or time-sensitive incidents that pose significant risk to users, the platform, or the company. * Lead incident response by coordinating cross-functional stakeholders to ensure a unified and effective investigation and response.  * Draft and deliver real-time, high-stakes communications to leadership regarding incident status, impact assessment, and mitigation efforts. * Develop, test, and maintain robust incident response playbooks and protocols for various critical harms scenarios.  * Support detailed post-mortem reviews (Root Cause Analysis) of investigations to identify areas for improvement in process, policy, or technology. You Have: * A Bachelor's Degree is required, or, in lieu of a degree, a minimum of 1 year of relevant experience in investigations, incident management, and/or policy enforcement on a social platform. * Experience managing high-pressure, sensitive, and complex investigations with moderate to high levels of supervision. * Excellent written and verbal communication skills, with the ability to articulate complex technical and sensitive issues clearly to executive audiences and non-technical partners. * Demonstrated ability to use data analysis, internal dashboards, and investigation tools to support fact-finding.  * Familiarity with online safety issues to include exposure to high-severity risk content is preferred.  * Strong project management skills, strong prioritization acumen, and the ability to build processes from the ground up. * Bachelor’s degree or equivalent experience. Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process. For US based roles only, please note the Company may not be able to employ candidates for this role who have United States work authorization related to certain U.S. visa categories, or support future H-1B sponsorship at this time.

Toast

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Our Account Recovery team plays a critical role in protecting customer accounts while delivering exceptional customer experiences. As an Account Recovery Agent, you'll help customers securely regain access to their accounts by managing sensitive recovery requests, conducting identity verification, investigating account access issues, and making sound security decisions. This role requires a customer-first mindset, strong attention to detail, and a commitment to balancing security with a seamless support experience. A day in the life (Responsibilities)  * Own end-to-end resolution of customer account recovery requests, including Multi-Factor Authentication (MFA) resets, verified phone number and OTP resets, email address changes, and account access recovery. * Perform identity and authority verification by following established security protocols before making any account changes. * Investigate account access issues by reviewing account history, login activity, and available internal data to identify potential fraud or unauthorized access attempts. * Apply sound judgment to approve, deny, or escalate recovery requests based on established verification standards and security guidelines. * Support customers across multiple communication channels, including inbound and outbound phone calls, email, and case-based workflows. * Communicate clearly and empathetically during sensitive customer interactions while maintaining security requirements and setting appropriate expectations. * Accurately document investigation findings, verification steps, decisions, and customer interactions to ensure audit-ready case records. * Prioritize and manage workload effectively while meeting quality, compliance, productivity, and service level objectives. * Collaborate closely with cross-functional teams, including Customer Support, Fraud Operations, Trust & Safety, Identity & Access Management, Payroll, and Security, to resolve complex customer cases. * Identify opportunities to improve operational processes while maintaining strong security controls and an exceptional customer experience. What you'll need to thrive (Requirements) * Bachelor's degree in any discipline or equivalent professional experience. * 1–3 years of experience in Customer Support, Fraud Operations, Trust & Safety, Risk Operations, Account Security, Technical Support, or similar operational roles. * Experience handling sensitive customer interactions while maintaining professionalism and empathy. * Strong investigative and analytical skills with the ability to make informed decisions using available information. * Excellent written and verbal communication skills with a customer-first mindset. * High attention to detail and the ability to consistently follow structured processes and security procedures. * Experience working with CRM or case management platforms such as Salesforce, Zendesk, or similar tools. * Ability to manage multiple priorities in a fast-paced operational environment while meeting quality and SLA expectations. * Demonstrated integrity and discretion when handling sensitive customer information and personally identifiable information (PII). * Flexibility to work rotating shifts starting 7:30 PM IST, including evenings, weekends, and holidays, to support customers in standard U.S. hours. What will help you stand out (Nonessential Skills/Nice to Haves) * Experience in fraud prevention, account takeover investigations, identity verification, or cybersecurity support. * Familiarity with authentication and identity management concepts, including Multi-Factor Authentication (MFA), account recovery, and access management. * Experience supporting SaaS, fintech, banking, e-commerce, telecommunications, or other security-focused environments. * Experience using tools such as Salesforce, Splunk, Persona, Okta, Duo, Authy, or similar authentication and investigation platforms. * Knowledge of risk assessment, fraud detection, or trust and safety operations. * Continuous improvement mindset with the ability to identify opportunities to enhance operational efficiency and customer experience. * Ability to navigate ambiguity while balancing customer needs with security and compliance requirements. AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.   Our Total Rewards Philosophy  We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.