Search results for "ServiceNow Discovery"

ASSA ABLOY AB

Work on complex infrastructure data at global scale ServiceNow is at the heart of how ASSA ABLOY delivers and manages IT services globally. In this role, you will ensure the platform is trusted and effective — with high-quality CMDB data, reliable Discovery processes, and a scalable architecture supporting a complex international environment. Your work will define how infrastructure, services, and dependencies are modelled, governed, and consumed through the ServiceNow CMDB across a global organisation. The role You will be driving key areas of the ServiceNow platform, with a strong focus on CMDB and Discovery. Working closely with ServiceNow Solution architects and infrastructure and service management teams, you will translate technical and business needs into reliable, well-governed platform solutions that scale across a global environment. You will act as a senior technical reference point, helping to strengthen standards, improve consistency, and drive long-term platform quality and stability. What you will work on Design and develop ServiceNow solutions aligned with infrastructure and service needs Own and improve CMDB structure, data quality, and lifecycle management (CSDM alignment) Configure and optimise ServiceNow Discovery and related integrations Develop scoped applications, scripts, and integrations using platform best practices Ensure platform security, stability, and compliance with internal standards Collaborate with IT teams to model services and dependencies accurately What will help you succeed Strong hands-on experience as a ServiceNow Developer in enterprise environments Deep knowledge of CMDB, CSDM, and service modelling Proven experience with ServiceNow Discovery and infrastructure data sources Good understanding of IT infrastructure (cloud, on-prem, networks, servers) ServiceNow System Administrator certification (additional certifications is a plus) ITIL knowledge and experience in global organisations Why ASSA ABLOY You will join a global organisation where ServiceNow is a core platform for IT operations, directly influencing how services are delivered and understood worldwide. This is an environment where technical ownership matters and where improvements to data quality and platform structure have real operational impact. Meaningful mission: Improve the accuracy and reliability of global IT service data Innovation and scale: Work in a complex international ServiceNow environment with deep CMDB and Discovery integration Autonomy and trust: Take ownership of technical decisions and influence platform standards Growth and development: Strengthen your position as a senior ServiceNow specialist Work–life balance: Hybrid working with a pragmatic, Scandinavian approach to work Ready to take ownership of ServiceNow at scale? If you enjoy solving complex CMDB and Discovery challenges and want to shape a platform used across a global organisation, we would like to hear from you. Apply today — we review applications continuously. We’re committed to building diverse, inclusive teams and encourage applications from all who see themselves thriving here. To make sure your personal data stays protected, we do not review applications sent via email or post. If you have questions about the role or process, contact Léa Rein, Senior Talent Acquisition Business Partner at lea.rein@assaabloy.com. Let’s create a safer and more open world — together. We are the ASSA ABLOY Group Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access. As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally. As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.

Valtech

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.  THE OPPORTUNITY At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you're pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.  We are proud of:  * The work we do and the innovation we drive  * Our values of share, care and dare  * Our borderless, global framework, which enables seamless collaboration    THE ROLE     We are seeking an experienced Technical Architect to lead the technical assessment and architectural definition of a global aftersales transformation initiative for a leading premium consumer brand.  This engagement focuses on understanding the current servicing technology landscape, evaluating architecture maturity, identifying technical and operational gaps, and defining a future-state ecosystem that enables scalable, connected, and customer-centric aftersales operations.  The ideal candidate brings a blend of architecture expertise and experience working within service-oriented business domains such as repair, warranty, maintenance, returns, restoration, or field service. You should be comfortable assessing complex application landscapes, integration ecosystems, and data flows while collaborating with business stakeholders to understand how technology supports operational processes.  This role will play a key part in establishing the architectural vision, technology roadmap, and platform strategy for future transformation initiatives.   We are looking for a senior architect with experience assessing complex enterprise environments and designing modern, scalable technology ecosystems.  You will lead technical discovery activities, analyze application and integration landscapes, evaluate current-state architecture maturity, and define target-state architecture recommendations. Working closely with business and technology stakeholders, you will connect servicing processes with the systems, integrations, APIs, and data models that support them.  Experience in the following areas will help you succeed in this role:  * Enterprise and solution architecture  * Application and integration architecture  * Legacy modernization  * Aftersales and service operations  * Workshop facilitation and stakeholder engagement  * Translating business requirements into technical architecture decisions  The ideal candidate has worked in industries where products are composed of multiple components or serialized parts, such as automotive, watches, jewelry, manufacturing equipment, medical devices, or similar environments. They understand the unique servicing challenges associated with repairable products, including component traceability, service history, warranty management, and repair logistics.  They should also be comfortable navigating large, globally distributed technology landscapes consisting of legacy platforms, regional variations, and complex integration dependencies.  You should be equally comfortable reviewing integration diagrams and API strategies, facilitating architecture workshops, and presenting recommendations to senior business and technology leaders.  Role responsibilities Technical Discovery & Current-State Assessment  * Assess the existing technology landscape supporting aftersales and servicing operations.  * Analyze application portfolios including ERP, CRM, OMS, service management, repair management, workflow, and legacy platforms.  * Document end-to-end system interactions across servicing journeys, including repair intake, diagnostics, execution, logistics, customer communications, and financial processes.  * Map integrations, APIs, batch processes, middleware components, and data flows across the ecosystem.  * Assess how products, components, service history, warranty information, and repair events are represented across systems and data models.  * Analyze traceability requirements for serialized products, replacement parts, and repair activities across the servicing lifecycle.  * Conduct architecture reviews to assess scalability, resilience, maintainability, security, and operational supportability.  Architecture Gap Analysis  * Evaluate current architecture maturity against enterprise architecture best practices and modern digital platform patterns.  * Identify architectural bottlenecks, technical debt, legacy constraints, and modernization opportunities.  * Assess integration patterns, data ownership, master data challenges, and system interoperability.  * Analyze platform usage, adoption challenges, data quality issues, and operational workarounds driven by technology limitations.  * Produce structured architecture findings, risks, recommendations, and gap assessments.  Future-State Architecture & Platform Strategy  * Define the future-state target architecture supporting global aftersales capabilities.  * Develop conceptual and logical architecture views covering applications, integrations, services, APIs, data, and operational processes.  * Recommend architecture patterns to support omnichannel service experiences, real-time visibility, customer transparency, and operational scalability.  * Lead or support structured platform evaluation activities including requirements assessment, fit-gap analysis, vendor benchmarking, proof-of-concept reviews, and recommendation of future-state platform solutions.  * Establish integration, API, and data architecture principles to guide future implementation initiatives.  Roadmap & Transformation Planning  * Define phased modernization and migration strategies for the future-state landscape.  * Identify opportunities for legacy rationalization and platform consolidation.  * Develop implementation sequencing recommendations that balance business value, technical complexity, and delivery risk.  * Create architecture roadmaps aligned with enterprise standards and strategic technology direction. Stakeholder Engagement  * Facilitate architecture workshops with engineering, product, operations, and business teams.  * Build alignment around architecture principles, target-state recommendations, and technology priorities.  * Present findings and recommendations to enterprise architects, technology leadership, and executive stakeholders.  * Produce high-quality architecture artifacts and executive-ready deliverables.  * Communicate complex technical concepts clearly to both technical and non-technical audiences.    MUST HAVE QUALIFICATIONS To be considered for this role, you must meet the following essential qualifications:  * Ability to work within EST business hours and collaborate effectively with North American teams.  * Willingness to travel occasionally for onsite workshops, stakeholder engagements, boutique visits, and service center assessments.  * Proven experience as an Enterprise Architect, Solution Architect, Technical Architect, or Application Architect within complex enterprise environments.  * Significant experience within aftersales, servicing, repair operations, warranty management, field service, restoration, maintenance, or related service-oriented environments.  * Experience conducting architecture assessments, technology discovery engagements, current-state analyses, maturity assessments, and gap analyses.  * Strong experience defining target-state architectures, modernization strategies, and technology transformation roadmaps.  * Experience supporting products composed of multiple components or serialized parts, such as automotive, watches, jewelry, industrial equipment, medical devices, aerospace, or similar service-intensive industries.  * Experience working within large-scale, globally distributed technology environments with legacy systems, regional process variations, and fragmented application landscapes.  * Deep understanding of enterprise application ecosystems including ERP, CRM, OMS, service management, repair management, and legacy platforms.  * Strong technical knowledge of APIs, integration patterns, middleware, event-driven architectures, data modeling, and distributed systems.  * Experience assessing and modernizing legacy environments and complex integration landscapes.  * Demonstrated experience performing architecture gap analysis and developing actionable transformation recommendations.  * Demonstrated experience evaluating and selecting technology platforms through structured fit-gap analysis, vendor assessment, and solution scoring frameworks.  * Strong workshop facilitation, stakeholder management, and communication skills.  * Ability to engage both technical and business stakeholders and translate operational requirements into architectural solutions.  * Excellent communication skills with the ability to simplify complex topics for a broad range of audiences.    NICE TO HAVE QUALIFICATIONS   * Experience leading aftersales, repair, warranty, returns, maintenance, or field-service transformation programs.  * Experience within luxury retail, watches, jewelry, automotive, manufacturing, medical devices, aerospace, or other industries managing complex repairable products and component traceability.  * Experience evaluating and selecting service management, repair management, warranty management, or aftersales technology platforms.  * Familiarity with Salesforce Service Cloud, Dynamics 365 Customer Service, ServiceNow, SAP Service Management, Oracle Service, or similar solutions.  * Experience with MACH, composable architectures, microservices, event-driven systems, and API-first platforms.  * Knowledge of cloud-native architecture patterns and technologies, including Kubernetes and event-streaming platforms.  * Understanding of customer service, CRM, clienteling, omnichannel experience ecosystems, and service visibility solutions.  * Experience with architecture governance, architecture review boards, architecture steering committees, and enterprise decision frameworks.  * Previous consulting experience leading discovery, assessment, and architecture-definition engagements.  * Experience operating within global organizations requiring scalable, multi-region technology strategies.  If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.    THE BENEFITS   This is a full time position based in Quebec, Canada. Valtech offers a comprehensive benefits package effective after three months of continuous service: * A comprehensive insurance plan, where you can choose the module that best suits your needs—Gold, Silver, or Bronze. The employer may contribute up to 80% of your coverage depending on the selected module. This plan includes short- and long-term disability coverage. * Dialogue via Sun Life provides virtual healthcare services, allowing you to consult with a healthcare professional for emergencies, prescription renewals, and more. You also have access to the Employee and Family Assistance Program, as well as a complete mental health support program. * A $500 Personal Spending Account, which can be used for healthcare reimbursements, gym memberships, public transit passes, office supplies, or contributions to your RRSP through Valtech. * A retirement plan where Valtech will match 100% of your RRSP contributions through a Deferred Profit Sharing Plan (DPSP), up to a maximum of 4%. You can start contributing to your RRSP immediately, and to the DPSP after 3 months. The vesting of the DPSP will be after a 24 months of service.  * Access to a flexible vacation under Valtech's policy to support your work-life balance, with 5 days available during your probation period and a prorated amount calculated for the remainder of the year. * Personal Technology Reimbursement – $30/month for every employee-offered on day 1.  * We close during the winter holidays and offer flexible scheduling throughout the year, so you can enjoy those sunny Friday afternoons—provided your weekly hours are completed.

Techrytera AB

About us At Techrytera AB, recruitment starts with you. We are a staffing and recruitment company with deep expertise and a clear focus on IT and Engineering. With our industry knowledge and close dialogue with both candidates and clients, we create precise matches where the right skills meet the right needs. We believe that a truly great match is not just about a job description – it’s about your experience, your potential, and what you genuinely want to develop in. That’s why we always focus on the individual. By understanding your background, motivations, and ambitions, we can connect you with assignments and roles at our clients where you have the right conditions to grow and make an impact. Our goal is to build long-term and meaningful collaborations – for both you as a candidate and for our clients. Job Description IS Project Manager - ServiceNow Greenfield Implementation Core Role Overview End-to-end project lead responsible for planning, executing, monitoring, controlling, and closing a brand-new ServiceNow greenfield implementation project. Owns project scope, timeline, budget, resource allocation, stakeholder management, risk mitigation, and successful go-live of the fully configured ServiceNow instance, ensuring alignment with business objectives, IT governance, and ServiceNow product standards. Acts as the single point of accountability for all project deliverables and cross-functional team coordination. Key Responsibilities Project Planning & Governance (Greenfield) Create a detailed project plan (charter, scope, WBS, schedule, budget, resources) for building a new ServiceNow instance Establish governance (steering committees, decision-making, change control, milestone tracking) Align goals with IT strategy, service transformation, and compliance requirements Team Leadership & Resource Management Lead cross-functional teams (architects, analysts, QA, IT, SMEs, vendors) Manage resources, workloads, and performance Run standups, progress meetings, and reviews; coordinate with ServiceNow partners Scope, Risk & Issue Management Control scope and manage change requests to avoid overruns Identify and mitigate risks; develop contingency plans Resolve issues and escalate critical risks to stakeholders Stakeholder Communication & Reporting Act as main contact for all stakeholders Provide regular status reports on progress, budget, and risks Run workshops to gather feedback and secure approvals Testing, Deployment & Post-Go-Live Oversee testing (UAT, integration, performance) Plan and execute go-live, including data validation and support Monitor performance and adoption; complete handover and project closure activities Required Background & Qualifications Mandatory Technical & Professional Experience • 5+ years of professional experience as an IS/IT Project Manager, with 2+ years of direct ServiceNow implementation experience (greenfield implementation experience highly preferred) • Proven track record leading end-to-end IT implementation projects, including full lifecycle planning, execution, and go-live • Working knowledge of ServiceNow platform fundamentals, core modules (ITSM, Incident, Problem, Change, Request Fulfillment, Service Catalog, Project Portfolio Management), and greenfield implementation methodologies • Formal project management certification: PMP (Project Management Professional), CSM (Certified Scrum Master), PRINCE2, or ServiceNow Certified Project Manager (CPM) – at least one required • Experience with project management tools: MS Project, Azure DevOps, Smartsheet Mandatory Soft & Leadership Skills • Strong cross-functional leadership, stakeholder management, and executive communication skills • Excellent problem-solving, conflict resolution, and decision-making abilities in fast-paced implementation environments • Ability to balance technical requirements with business needs and manage competing priorities • Strong organizational skills, attention to detail, and ability to manage multiple workstreams simultaneously Preferred Qualifications • ITIL Foundation or higher certification (critical for ITSM-aligned ServiceNow implementations) • Experience with other ServiceNow modules (ITOM, ITBM, HRSD, CSM, SPM) or industry-specific configurations • Experience working with global or cross-regional teams and remote implementation resources • Knowledge of ServiceNow licensing, governance, and platform maintenance best practices Application When you apply through Techrytera AB, you’re not just applying for a job – you’re starting a dialogue about your career path. We want to get to know you, your experience, and your ambitions so that we can match you with the right opportunities at our clients. Does this sound interesting? Submit your application or get in touch with us to learn more. We look forward to discovering the next step in your career together with you.

Techrytera AB

About us At Techrytera AB, recruitment starts with you. We are a staffing and recruitment company with deep expertise and a clear focus on IT and Engineering. With our industry knowledge and close dialogue with both candidates and clients, we create precise matches where the right skills meet the right needs. We believe that a truly great match is not just about a job description – it’s about your experience, your potential, and what you genuinely want to develop in. That’s why we always focus on the individual. By understanding your background, motivations, and ambitions, we can connect you with assignments and roles at our clients where you have the right conditions to grow and make an impact. Our goal is to build long-term and meaningful collaborations – for both you as a candidate and for our clients. Job Description The client develops and produces world-class hybrid engines and transmissions. With factories on two continents - Sweden and China - the client is a pioneering global supplier of propulsion technology, development services and contract manufacturing. The client brings together over 9,000 dedicated and determined people that design, develop, and manufacture next-generation powertrain solutions for a global market. The client is part of a global leader in powertrain solutions. The Group has 19,000 employees, 17 plants and 5 R&D centers across three continents. We partner with OEM clients around the world and offer innovative solutions that can cater to up to 80% of the growing hybrid and combustion powertrain market, enabling a faster transition toward cleaner mobility. At the client, we are committed to diversity and inclusion. We welcome applicants from all backgrounds and believe that different perspectives and experiences make for a stronger, more innovative company. Key Responsibilities: Engineer, configure, and optimize M365, Entra ID, and Active Directory environments to deliver secure, scalable, and reliable services. Design and implement event-based integrations that connect systems like ServiceNow, SuccessFactors, and enterprise identity platforms such as AD and Entra ID. Automate workflows using tools like PowerShell, Graph API, Azure Functions, and Logic Apps, driving efficiency and scalability. Develop innovative solutions within the Microsoft ecosystem (e.g., Power Platform, Teams, SharePoint) to enhance collaboration and productivity while maintaining security and compliance standards. Support and manage hybrid identity configurations between Active Directory and Entra ID to maintain seamless experiences in the enterprise IT environment. Implement and manage modern development practices like Infrastructure as Code and GitOps, ensuring repeatable and streamlined deployments. Use GitHub Actions for version-controlled workflows, repository management, and deployment. Leverage DevOps principles to ensure the continuous delivery and improvement of the Collaboration and IAM platforms. Skill requirements The ideal candidate should possess hands-on experience or demonstrate curiosity and capability in the following areas: M365 technologies, including Power Platform, Purview and collaboration tools like Teams and SharePoint. Entra ID & Active Directory, including expertise in Conditional Access policies, Group Policies, and MFA configuration. Event-based integrations connecting enterprise systems like ServiceNow and SuccessFactors with identity platforms. Proficiency in scripting languages like PowerShell, Python or equivalent tools. Azure Functions & Logic Apps for building robust serverless workflows and event-driven solutions. Familiarity with Graph API and PnP (Patterns and Practices) for advanced integrations. Expertise in modern software development practices including Infrastructure as Code, GitOps, GitHub Actions and DevOps principles. Deep understanding of event-driven architectures (PubSub, streaming) for scalable and flexible system integrations. Key Attributes: Strong problem-solving capabilities with an automation-first mindset and ability to implement efficient workflows. Adaptable and collaborative nature to work across adjacent technical areas while maintaining a focus on core expertise. Curiosity to continuously learn and innovate within the identity and collaboration space. Ability to balance user experience needs with compliance, governance, and security requirements. Clear and effective communicator to enable better understanding and usability for all employee levels. Application When you apply through Techrytera AB, you’re not just applying for a job – you’re starting a dialogue about your career path. We want to get to know you, your experience, and your ambitions so that we can match you with the right opportunities at our clients. Does this sound interesting? Submit your application or get in touch with us to learn more. We look forward to discovering the next step in your career together with you.

Wrknest AB

Om tjänsten Coop söker en tekniskt vass ServiceNow Developer som vill arbeta med komplexa flöden, breda verksamhetsområden och tydlig påverkan i en samhällsviktig organisation. Du blir en nyckelperson i ett litet men erfaret team som ansvarar för att utveckla och framtidssäkra Coops ServiceNow-plattform. I rollen får du arbeta djupt tekniskt och successivt bygga upp ett större ansvar inom CMDB, Discovery och Service Mapping. Rollen kräver att du både kan tänka tekniskt och förstå verksamhetsbehov, en kombination där du får stort utrymme att påverka och göra skillnad. Tjänsten är en direktrekrytering till Coop där Wrknest ansvarar för rekryteringsprocessen. Dina framtida arbetsuppgifter  Du kommer att arbeta verksamhetsnära med att vidareutveckla plattformens tekniska funktioner och arkitektur, med fokus på att skapa värde i både centrala och butiksnära processer. Rollen innebär mycket samarbete, tekniskt ansvar och en vardag där varje ny lösning gör konkret skillnad. Exempel på arbetsuppgifter: Konfigurera, anpassa och utveckla funktioner i ServiceNow Arbeta med konfigurationshantering och vidareutveckling av CMDB Etablera och optimera informationsflöden genom automatiserad inventering och Service Mapping Hämta in och strukturera data från IT-miljöer (t.ex. betalterminaler, kassor, servrar) Säkerställa kvalitet och efterlevnad av CSDM-modellen Agera expertstöd i tekniska frågeställningar kopplade till plattformens funktioner och design Vi söker dig som Har arbetat 2–3 år med ServiceNow i en tekniskt inriktad roll Förstår plattformens tekniska uppbyggnad och konfigurationsmöjligheter Har arbetat med modeller som CMDB och CSDM Har erfarenhet av att tolka och justera kod Talar och skriver svenska och engelska obehindrat Vi ser det som meriterande Erfarenhet från butiksnära system (t.ex. betalterminaler och kassasystem) Kunskap om automatiserad inventering och Service Mapping Förståelse för systemarkitektur och databaskopplingar Du är självgående, lösningsorienterad och trivs med att jobba i en miljö där tempot är högt och förändring är en del av vardagen. Du har lätt för att samarbeta med kollegor med olika ansvarsområden, och du gillar att hitta strukturer i komplexitet. Det här är en roll för dig som vill vara med och forma framtidens ServiceNow-lösningar, med stort eget ansvar och tydlig påverkan. Övrig information  Start: Enligt överenskommelse Plats: Stockholm Omfattning: Heltid Anställningsform: Tillsvidareanställning med inledande provanställning Sök gärna så snart som möjligt då vi jobbar med löpande urval.   Om Coop Coop är en av Sveriges största dagligvaruaktörer och en stark samhällsaktör med höga ambitioner för framtiden. Just nu görs omfattande satsningar på digitalisering, automatisering och nya tekniska lösningar – med målet att effektivisera verksamheten och förbättra kundupplevelsen. Exempelvis har ett helautomatiserat lager tagits i drift i Eskilstuna och flera affärsprocesser flyttas nu in i ServiceNow. Du blir en viktig del av denna förändringsresa, i en organisation med stort engagemang, hög förändringstakt och mycket hjärta. Om Wrknest Engineering Wrknest Engineering är specialiserade på att hjälpa dig som ingenjör eller tekniker att hitta nästa steg i karriären. Vi samarbetar med framtidens företag och erbjuder både rekryterings- och konsultuppdrag inom teknik och industri – alltid med människan i centrum. Vi tror på att bygga långsiktiga relationer och strävar efter att vara en engagerad och lyhörd partner. Via oss får du möjlighet att vara en del av tekniska framsteg som formar morgondagens samhälle – i roller där din kunskap gör verklig skillnad. Vår ambition är att du ska trivas, utvecklas och känna dig stolt över ditt arbete. Läs mer på www.wrknestengineering.se.