Aviareps AB

AVIAREPS has over 30 years experience providing professional passenger GSA services and tourism marketing to clients around the globe. As the world’s leading GSA and Tourism representation organization with more than 75 offices in over 70 countries, AVIAREPS represents airlines as well as destinations, hotels, attractions, airports, cars, trains, cruise lines, retailers and import/export organizations, and offers a full suite of B2B and B2C services which includes sales & reservations, marketing, digital, and PR programs. Reservation and Ticketing Agent (M/F/X) Oslo, Norway | Full-time | On-site About the role Are you an experienced airline reservations and ticketing professional with strong knowledge of Sabre? Do you enjoy solving complex ticketing issues, working accurately under pressure, and providing excellent service to travel agents and passengers alike? AVIAREPS Norway is looking for a Reservations & Ticketing Agent to join our team in Oslo. Based in our central Oslo office, you will be responsible for day-to-day reservations and ticketing operations in the Norwegian market. This is a hands-on and responsible role where your expertise, accuracy and customer focus can make a real difference. In this role, you will work closely with travel agents and passengers, handling reservations, ticketing-related queries and customer cases while also supporting local sales and operational activities when required. You will be part of an international and multicultural environment, working with airline products, procedures and partners across the global aviation industry. Your responsibilities • Create and manage airline reservations using Sabre • Issue, reissue and exchange airline tickets • Process schedule changes, rebookings and fare recalculations • Handle refunds and EMDs • Handle customer claims and follow up on claim-related cases • Apply airline fare rules, ticketing policies and procedures accurately • Assist travel agents and passengers by phone and email • Provide accurate information on flights, fares, ticketing and travel conditions • Resolve reservation and ticketing-related queries efficiently and professionally • Handle relevant administrative and payment-related tasks • Ensure a consistently high level of customer service while complying with airline policies and procedures • Support local sales and operational activities when required What we're looking for Required • At least 2 years of relevant experience in airline reservations and ticketing • Excellent, practical knowledge of Sabre • Solid experience with ticket issuance, exchanges, reissues, refunds and EMDs • Good understanding of airline fare rules and ticketing procedures • Experience with fare construction and fare recalculation • Strong attention to detail and a high level of accuracy • Ability to work independently and manage multiple priorities effectively • Customer-focused approach with excellent communication skills • Fluent in Norwegian and English, both written and spoken Nice to have • Experience working for an airline, GSA or travel agency • Experience supporting travel agents in a B2B environment • Knowledge of airline products, routes and ticketing procedures • Experience with claim handling or customer case management • Experience with airline sales or other commercial support activities What we offer • A full-time position of 7.5 hours per day • Working hours within the 08:00–18:00 window, Monday to Friday • A fully on-site position in our central Oslo office • A salary package based on experience and qualifications • Professional development opportunities and industry training • An international, multicultural working environment • Close collaboration with leading international airline partners • The chance to become part of the global AVIAREPS network • A varied position with real responsibility, autonomy and direct exposure to the international aviation industry Interested? If you have solid airline reservations and ticketing experience, excellent Sabre knowledge, and are looking for a responsible role in an international aviation environment, we'd love to hear from you. Click Apply below to submit your application; you'll be redirected to our recruitment portal. We look forward to hearing from you! Acquisition by recruitment agencies is not appreciated If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.