Teconergy AS

Teconergy is hiring a Field Service Engineer (Junior–Medium) to provide on-site hardware support for enterprise and AI servers. Join our international team to troubleshoot server faults, perform repairs at customer sites and ensure reliable service delivery. Hva vi ser etter​ Who We Are Looking For​ We are looking for motivated Junior to Mid-Level Field Service Engineers with strong technical skills, a customer-focused mindset and the ability to work independently at customer sites. Qualifications and Requirements​ • Education in IT, electronics or a related field, or equivalent technical training and certification. • Junior level: relevant technical training with some hands-on hardware experience. • Mid-level: 1--3 years of experience in field service, data center operations or IT hardware support. • Good knowledge of rack server hardware, including CPUs, memory, disks, RAID and power supplies. • Familiarity with remote management tools (BMC/IPMI, such as iDRAC and iLO) and hardware diagnostic logs. • Basic Linux commands and networking fundamentals, including cabling, fibre connections and IP addressing. • A structured and accurate approach to working with service tickets, technical documentation and reports. • A valid Class B driving licence and access to a car. • Willingness to work a 24/7 shift rotation or on-call schedule, including nights and weekends, depending on the location. • Ability to pass a background check for data center access. • Willingness and ability to complete vendor/supplier interviews, qualification training and technical assessments. Language Requirements​ • Fluency in Norwegian and English is required. • Mandarin Chinese proficiency is a strong advantage, particularly for communication and collaboration within international technical teams. Preferred Qualifications​ • Experience with GPU servers, blade servers or enterprise storage systems. • Relevant technical certifications such as CompTIA A+ or Server+. Arbeidsoppgaver​ What You'll Do​ • Receive service tickets and review all relevant details, including serial numbers, customer locations, fault descriptions and required spare parts. • Contact customers promptly (within 15 minutes for 4-hour response tickets and 60 minutes for next-business-day tickets) to arrange service visits. • Collect and verify spare parts from the warehouse before travelling to data centers and customer sites within your assigned region. • Diagnose server hardware faults using BMC logs and diagnostic tools, and replace defective components, including memory, CPUs, disks, power supplies, motherboards and GPUs. • Test repaired equipment, obtain customer confirmation and complete service reports. • Document each service visit accurately within 24 hours, close tickets on time and escalate any potential SLA risks before the deadline. • Manage defective component returns and follow up on Return Merchandise Authorization (RMA) cases. • Escalate complex technical issues to the support team and comply with all data center safety procedures and ESD requirements. Vi tilbyr​ What We Offer​ • Full training and manufacturer certification on enterprise server and storage products. • A permanent, full-time position (100%) with an international IT service provider. • Hands-on experience with modern data center infrastructure, enterprise servers and AI technologies. • Competitive salary plus shift, on-call and travel allowances. • The opportunity to work with international technology clients and gain valuable field service experience. • An international, multilingual team working in English and Mandarin Chinese. • Clear career development opportunities, with potential progression to senior engineering roles.

Teconergy is hiring a Resident Server Engineer (Junior–Medium) to support enterprise and AI servers at a client data center. Join our international team to maintain critical infrastructure, troubleshoot hardware and ensure reliable 24/7 operations. Hva vi ser etter​ Who We Are Looking For​ We are looking for motivated Junior to Mid-Level Resident Server Engineers who are technically skilled, reliable and comfortable working in a 24/7 data center environment. Qualifications and Requirements​ • Education in IT, electronics or a related field, or equivalent technical training and certification. • Junior level: relevant technical training with some hands-on hardware experience. • Mid-level: 1--3 years of experience in data center operations or server hardware support. • Good knowledge of rack server hardware, including CPUs, memory, storage, power supplies and GPUs. • Familiarity with BMC/IPMI remote management tools and hardware diagnostic logs. • Basic Linux commands, networking fundamentals and an understanding of RAID. • Ability to use physical and electronic hand tools, including torque screwdrivers, ESD equipment, label printers and cable testers. • Strong troubleshooting skills, attention to detail and a structured, process-driven approach. • Good communication skills and the ability to work effectively in an international team. • Willingness to work rotating shifts, including nights, weekends and public holidays. • Ability to pass a background check and reliably commute to the data center at any hour. • Willingness and ability to complete vendor/supplier interviews, qualification training and technical assessments. Language Requirements​ • Fluency in Norwegian and English is required. • Mandarin Chinese is a strong advantage. Preferred Qualifications​ • Experience in large-scale or AI data centers. • Knowledge of blade servers, multi-node systems, GPU servers or storage systems. • Experience with batch deployment tools. • Relevant certifications such as CompTIA A+ or Server+. Arbeidsoppgaver​ What you'll do​ • Carry out inspection rounds at least every 4 hours and record findings in a patrol report. • Monitor equipment status and alarms, and resolve risks before they cause downtime. • Troubleshoot server faults using BMC logs, diagnostic tools and Linux commands, and replace failed parts (memory, CPUs, disks, power supplies, boards, GPUs). • Handle repair tickets on site following the client's procedures, with accurate timestamps and repair descriptions. • Own incidents during your shift: coordinate with the data center operator and technical support, and escalate when needed. • Use batch tools for firmware updates and server configuration across multiple machines. • Manage on-site spare parts stock and maintain accurate inventory records. • Write shift handover and duty reports, and follow all data center safety and ESD rules. • Manage on-site asset inventory tracking, stock movements and defective component returns (RMA). • Perform physical hardware replacement and cabling checks on server infrastructure, including GPU servers, optical transceivers and high-density cabling. Vi tilbyr​ What We Offer​ • Full training and manufacturer certification on enterprise server products. • A permanent position at a modern, large-scale data center with advanced AI infrastructure. • Competitive salary plus shift allowances. • The opportunity to work with enterprise servers, GPU systems and modern data center technologies. • An international, multilingual team working in English and Mandarin Chinese. • Clear career development opportunities, with potential progression to senior engineer or team-lead roles.