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About Us
Udacity is now an Accenture
company, and exciting things are happening! 🚀 We are on a mission of forging futures in tech through radical talent transformation in digital technologies.
We offer a unique and immersive online learning platform, powering corporate technical training in fields such as Artificial
Intelligence, Machine Learning, Data Science, Autonomous Systems, Cloud Computing and more. Our rapidly growing global
organization is revolutionizing how the enterprise market bridges the talent shortage and skills gaps during their digital
transformation journey.
Position Overview:
Community Moderators
help the Community Managers in moderating Udacity’s scholarship communities. Their main objective is ensuring that the students’
online community is healthy, engaging, and that community goals are successfully met. As a Community Moderator, you are expected
to monitor the forum daily, including weekends — a minimum of 2x per day, ideally several hours apart (once in the morning and
once in the evening).
Required Skills/Qualifications:
- Residing in India
- Udacity
course/Nanodegree Graduate is an added plus
- Good knowledge of online communities and ability to stay cool under
pressure
- Strong internet connection, as daily duties are fully online
- Strong organizational and multitasking
skills with a proactive approach
- Understanding of online community platform moderation tools (forums, commenting, content
management, etc.)
- Knowledge of Udacity’s services, targeted audience, and community culture
- Ability to
effectively communicate information and report when needed
- Good knowledge of customer service principles
- Availability to work across days, evenings, and weekends as required
- Student-oriented mindset with a focus on
understanding learner needs
- Flexibility to take on this challenge as a part-time external contractor alongside a current
job
Responsibilities:
- Providing students with non-technical support within the
community
- Organizing and maintaining the online platform by:
- Handling violation posts and ensuring all members
follow community guidelines
- Occasionally supporting the Community Manager with performance summaries when requested
- Supporting forum activities and brainstorming with the Community Manager on ways to increase member
engagement
- Attending regular online meetings with Udacity representatives
- Being responsive in group discussions
with Udacity representatives
- Ensuring all members have a fun and engaging learning environment
Why Should You Apply?
- Earn additional income working from the comfort of your own home
- Contribute to a vibrant, global student community
- Stay updated with the latest in cutting-edge technologies
- Shortlisted candidates will be invited to complete a short assessment and submit a brief video introduction as part of the
selection process
Compensation at Udacity, an Accenture company, varies depending on a wide array of factors, which
may include but are not limited to location, role, skill set, and level of experience. As required by local law, Udacity, an
Accenture company, will provide a reasonable range of compensation.
We believe that no one should be discriminated
against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion,
sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic
information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich
diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our
communities.
Accenture
Equal Opportunity Statement
Udacity, an Accenture company, is an EEO and Affirmative Action Employer of
Veterans/Individuals with Disabilities, and is committed to providing veteran employment opportunities to our service men and
women.
Applicants for employment in the US must have work authorization that does not now or in the future require
sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of
Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to
disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal
conviction history is not an absolute bar to employment.
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