We offer a hybrid work environment. Most US-based positions can
also be performed
remotely (any exceptions will be noted in the Minimum Qualifications below.)
Our Mission:
To actively connect people to their next great
opportunity.
Who We Are:
ZipRecruiter is a
leading online employment marketplace. Powered by AI-driven smart matching technology, the company actively connects job seekers
with millions of businesses of all sizes through innovative mobile app, web, and email services, as well as partnerships with the
best job sites on the web. ZipRecruiter has the #1 rated job search app on iOS & Android.
Summary:
ZipRecruiter is hiring for an Enterprise Customer Success Manager (CSM) to support our growing
Enterprise business. As the CSM for a dedicated book of business, you will own the post-sale customer experience, from customer
onboarding to revenue retention. More specifically you will:
- Leverage your expert analytical skills to deliver
results against our shared measures of success with customers
- Implement and optimize solutions that improve product
performance
- Create and guide the customer through data driven narratives that provide meaningful insights, partnering
with our Sales and Product Strategy teams to deliver results against our shared measures of success
- Work with AdOps to
oversee the accurate implementation of new campaigns and integrations
Key Focuses:
- Serve as a trusted partner and recruitment expert to key customer stakeholders
- Establish deep relationships with new
and existing customers, understanding their challenges, and offering strategic guidance to help them meet their recruiting
goals
- Collaborate with Sales and Product Strategy teams to deliver results and create a great customer experience,
leading to revenue retention, renewals, and upsells
- Monitor and optimize performance to ensure measure of success targets
are exceeded
- Oversee account setup and project manage the implementation to launch, including customer training and
onboarding
- Serve as point person for your customer and leverage internal teams to troubleshoot technical
issues
- Travel to visit customers as needed to review performance and build a strong partnership
- Maintain
advanced knowledge of various industry technologies, ZipRecruiter products
- Leverage Gemini (AI) to enhance workflow
process and function
Minimum Qualifications:
- 2+ years of experience as a
Customer Success Manager
- 1+ year of experience working with Enterprise and/or high value customers
- Experience
with Recruitment Advertising and/or Performance Based Advertising
- Passion for providing excellent customer service and
creating “WOW” experiences
- Ability to develop and deliver compelling presentations using data storytelling
- Detail-oriented, organized, and strong time-management skills
- Curious self-starter with the ability to learn quickly,
adapt to feedback, and work in a rapidly changing environment
- Easily builds rapport and establishes relationships with
customers and colleagues, including sales and product/technical teams
- Ability to work both independently and within a
team environment
- Advanced knowledge of G Suite (docs, sheets, decks, gmail, calendar)
- Experience working with
programmatic platforms is a plus
#LI-Remote
The US base pay
for this position is $65,000.00 - $80,000.00 USD. In addition to the base rate, this role is eligible for a
target commission of $15,000.00 - $20,000.00 USD annually (based on 100% quota attainment). Your actual
compensation will vary based on performance against sales targets.
Depending on the position offered, equity,
bonuses, commission, or other forms of compensation may also be provided as part of a total compensation package, in addition to a
full range of medical, financial, and other benefits.
ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees
and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation,
gender identity or genetics.
Privacy Notice: For information about
ZipRecruiter's collection and processing of job applicant personal data for this job, please see our Privacy Notice at: https://www.ziprecruiter.com/careers/job-applicant-privacy-notice