Senior CX Platform Engineer

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to

increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital

transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more

secure software faster.

The same principles built into our products are reflected in how our team works: we embrace AI as a

core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency,

innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance

culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential

while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the

world develops software.

• Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim

based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of

GitLab.

As a Senior CX Platform Engineer, you'll help GitLab's

Customer Experience (CX) teams hand real work to artificial intelligence (AI). You'll use Claude Code and GitLab Duo Agent

Platform as your default development tools, designing agentic workflows and Model Context Protocol (MCP) servers with production

testing, security, and shared ownership. This is a software engineering role, not ticket-taking internal IT, AI evangelism

disconnected from shipped code, or customer-billable Professional Services delivery.

What you'll do​

• Use Claude Code, GitLab Duo, and other coding agents as your primary development environment for planning,

implementation, refactoring, testing, reviews, and documentation. Run multiple agents in parallel on well-scoped tasks, critically

review their output, and own every line that reaches production.

• Build and maintain the team's agent harness, including

shared AGENTS.md conventions, skills, slash commands, hooks, subagent definitions, and continuous integration checks. Measure and

share what works, publish reusable patterns, and retire those that don't.

• Ship agents and multi-step workflows for

account research, success planning, scoping, status reporting, and customer onboarding. Package them as skills and plugins for

non-engineers using Claude, Claude in Slack, and GitLab Duo Agent Platform.

• Build MCP servers and connectors for governed

access to GitLab, Salesforce, Gainsight, Kantata, Thought Industries, Gong, Snowflake, and other enterprise systems. Add

evaluations, tracing, and human-in-the-loop checkpoints to keep internal and customer-facing agents measurable, auditable, and

safe with customer data.

• Evolve the CX Application Platform's gateway, Amazon Web Services (AWS) infrastructure,

including Elastic Container Service (ECS), Relational Database Service (RDS), and Lambda, Terraform configuration, application

scaffold, and deployment path. Own applications such as PS Compass, Congregate, and GitLab University and its integrations,

documenting build-versus-buy and consolidate-or-sunset decisions.

• Ship production-quality Python and TypeScript through

GitLab continuous integration and continuous delivery (CI/CD), with tests, observability, security review, and runbooks. Design

every application for handoff, with documentation, monitoring, and shared ownership.

• Prototype with Customer Success,

Digital Success, Professional Services, Education Services, and Training in days, not quarters. Help CX team members bring their

own applications to production, and turn field learning into reusable reference implementations, development paths, and

enablement.

• Contribute upstream to GitLab and share product feedback with Product and Engineering. Mentor engineers and

non-engineers on agentic development and raise the team's code review bar.

What you'll bring​

• Experience building and operating production software, owning multi-quarter work from ambiguity to production, choosing

reusable platform solutions over one-off customization where appropriate, and designing for handoff.

• Daily, hands-on use

of coding agents such as Claude Code, Cursor, Codex, GitLab Duo, or similar on production work. You can show how they've changed

what you ship and how you maintain quality.

• Experience building with large language models (LLMs) beyond chat, including

tool use, MCP servers, agent loops, context and retrieval design, prompt and workflow design, and evaluations.

• Strong

Python skills with FastAPI or Flask and TypeScript skills with Vue or React, including application programming interface (API)

design, authentication, authorization, and secure handling of customer and business data.

• Hands-on experience with AWS

ECS, RDS, and Lambda, Terraform, Docker, and applications running behind single sign-on (SSO), such as Okta.

• Experience

integrating enterprise systems through Representational State Transfer (REST) and GraphQL APIs, and fluency with Git, merge

requests, and CI/CD.

• Experience translating non-engineering stakeholders' workflows into technical plans and writing

clear asynchronous design documents, decision records, and enablement materials. You align with GitLab's values and are willing to

use GitLab for your own work.

• Optional experience includes agent harness customization; the GitLab Development Kit, Duo

Agent Platform custom agents and flows, or AI Catalog publishing; enterprise agent governance and data controls; customer success,

professional services, or learning platforms such as Salesforce, Gainsight, Kantata, or Thought Industries; professional services

economics and customer success metrics; Snowflake or similar warehouses; and technical writing, talks, or open source

contributions on agentic development.

We welcome interest from candidates with varying levels of experience; you

don't need to meet every nice-to-have to apply.

CX Platform Engineering builds and

runs CX Applications for Customer Success, Digital Success, Professional Services, Education Services, and Training. We own the CX

Application Platform's gateway and infrastructure alongside our application portfolio: GitLab University, the Foundational

Onboarding Agent in GitLab Duo Agent Platform, Congregate, PS Compass, and Customer Wins. We build the first version with the

people doing the work, turn what we learn into a reusable pattern, then hand it off so it runs without us. We reward leverage, not

heroics, and don't leave tools dependent on one person.

The base salary range for this role’s listed level is currently for residents of

the United States only. This range is intended to reflect the role's base salary rate in locations throughout the

US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills,

abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The

base salary range does not include any bonuses, equity, or benefits. See more information on our benefits

and equity.

Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

United States Salary Range

$139,200—$235,200 USD

How GitLab

Supports Full-Time Employees​

• Benefits to support your health,

finances, and well-being

• Flexible

Paid Time Off

• Team Member

Resource Groups

• Equity Compensation &

Employee Stock Purchase Plan

• Growth and Development

Fund

• Parental

Leave

Please note that we welcome interest from candidates with varying levels of experience; many

successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups

are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and

allow our recruiters to assess your application.

Country Hiring Guidelines: ​GitLab hires new team

members in countries around the world. All of our roles are remote, however some roles may carry specific location-based

eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting

process.

Privacy Policy: ​Please review our Recruitment Privacy

Policy. Your privacy is important to us.

GitLab is proud to be an equal opportunity workplace and is an affirmative

action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement,

promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy,

lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental

or physical disability, genetic information (including family medical history), discharge status from the military, protected

veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and

Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment

based on any of these characteristics. See also GitLab’s EEO

Policy and EEO is the Law. If you have a disability or special need that requires accommodation,

please let us know during the recruiting

process.