Site Reliability Engineer, Infrastructure Platforms — UK (Intermediate to Senior Staff)
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An overview of this role
Site Reliability Engineers keep GitLab's user-facing
services and production systems running reliably at scale. They combine software engineering with operational excellence, applying
sound engineering principles, automation, and continuous improvement to build, operate, and evolve our production
infrastructure.
This is a single application for Site Reliability Engineering opportunities across Infrastructure
Platforms. Rather than asking you to choose the right team or level upfront, we evaluate your skills holistically and match you to
the opportunity that best aligns with your experience and our hiring needs. We hire Site Reliability Engineers from Intermediate
through Senior Staff across multiple Infrastructure Platforms teams.
We don't expect every candidate to have experience
with every technology in our environment. We're looking for engineers with strong technical fundamentals, a growth mindset, and
the ability to learn quickly. We'll support you in becoming successful with GitLab's tools, systems, and ways of working.
Please note: This position is open to candidates based in the United Kingdom
only. Candidates based in the United States or Canada can apply to this posting: Site Reliability Engineer, Infrastructure Platforms — AMER
(Intermediate to Senior Staff)
How our SRE hiring works
Because this is a single
application for SRE roles across Infrastructure Platforms, our process is built to evaluate you once and match you well, rather
than interviewing separately for every team.
- Recruiter Screen: A conversation about your background,
what you're looking for, and the level and teams that fit, so we can point your process in the right direction.
- Core Technical: The shared assessment every SRE candidate takes, regardless of eventual team. A low-stress,
collaborative discussion covering system architecture and incident review.
- Hiring Manager Interview: A
conversation about ownership, judgment, execution, collaboration, and growth, the non-technical signals that make an SRE effective
at GitLab.
- Peer Technical: Team-specific depth, run by SREs from the team you're most likely to join,
focused on the problems that team actually works on.
- Skip-Level Interview: A conversation with a senior
leader on values alignment, and how you'll work across teams.
After your interviews, we consider your performance
alongside our current hiring needs to confirm the level and team where you'll do your best work. Interview results are a major
factor, and final placement also reflects our active hiring priorities at the time.
We’ll calibrate your level
throughout the interview process based on the scope and impact of your experience.
- Intermediate: You
independently deliver meaningful reliability improvements within a defined area.
- Senior: You own complex reliability
work end to end and raise the effectiveness of your team.
- Staff: You shape reliability across multiple teams,
solving systemic problems and creating approaches others can reuse.
- Senior Staff: You set technical direction across
a broader Infrastructure area and influence reliability strategy at organizational scale.
What you'll
do
- Keep user-facing services and production systems reliable, scalable, and efficient
- Build
automation and tooling that reduces toil and replaces manual work with repeatable, infrastructure-as-code-driven workflows
- Operate and troubleshoot production systems on Kubernetes, including deployments, rollouts, and scaling
- Write and
maintain infrastructure as code, and ship changes safely through CI/CD and GitOps
- Participate in on-call, triage alerts,
follow and improve runbooks, and escalate appropriately
- Contribute to the observability stack, using metrics, logs, and
SLOs to detect symptoms early rather than just outages
- Take part in incident response and post-incident reviews, turning
learnings into changes in automation and process
- Document runbooks, architecture decisions, and reviews so your findings
become repeatable practices
What you'll bring
- Experience keeping production systems
reliable, combining an operations mindset with real software engineering practice
- Experience building net-new
infrastructure tooling and automation, not just configuring existing tools. For example, Terraform modules, Kubernetes operators
or controllers, or production automation and services written from scratch
- The ability to read, debug, and reason about
code. Most of our teams work in Go; some work in Ruby. You can discuss a piece of code's behavior, performance, and failure
modes
- Experience with infrastructure as code, and with Kubernetes and its ecosystem, at a depth appropriate to your
level
- Hands-on experience with at least one major cloud provider (GCP or AWS)
- Familiarity with observability
practices, including metrics, logging, alerting, and SLOs or SLIs, and using data to inform operational decisions
- Comfort
participating in on-call and incident response, with a structured approach to troubleshooting under pressure
- Strong
written communication and the ability to operate as a manager-of-one in an async, distributed environment
- A track record
of using automation, and increasingly AI, to reduce toil and improve how you and your team work
- Alignment with GitLab's
values and a commitment to working in accordance with them
About the team
Infrastructure Platforms is responsible for
the availability, reliability, performance, and scalability of GitLab’s user-facing services, most notably GitLab.com. The organization spans teams across Production
Engineering, GitLab
Dedicated, GitLab
Delivery, and Developer Experience,
covering everything from the production fleet and networking platform to observability, incident response, deployment
infrastructure, tenant scale, and our single-tenant Dedicated offering.
We are a globally distributed, remote-first
organization that works asynchronously, favors automation over toil, and uses monitoring, metrics, and clear ownership to
continuously improve the reliability of GitLab at scale. For more on how we work, see the Infrastructure Handbook Page.
How GitLab Supports Full-Time Employees
- Benefits to support your health,
finances, and well-being
- Flexible
Paid Time Off
- Team Member
Resource Groups
- Equity Compensation &
Employee Stock Purchase Plan
- Growth and Development
Fund
- Parental
Leave
Please note that we welcome interest from candidates with varying levels of experience; many
successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and
allow our recruiters to assess your application.
Country Hiring Guidelines: GitLab hires new team
members in countries around the world. All of our roles are remote, however some roles may carry specific location-based
eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting
process.
Privacy Policy: Please review our Recruitment Privacy
Policy. Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative
action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement,
promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy,
lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental
or physical disability, genetic information (including family medical history), discharge status from the military, protected
veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and
Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment
based on any of these characteristics. See also GitLab’s EEO
Policy and EEO is the Law. If you have a disability or special need that requires accommodation,
please let us know during the recruiting
process.