We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an

intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex

systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready

to help the world's best companies optimize their digital applications, we invite you to explore a career with us!

Your opportunity

New Relic is looking for a Senior Technical Program Manager to join our outstanding engineering organization! Technical Program

managers play a vital role at New Relic leading the planning, execution, and delivery of large cross functional programs in

support of our strategic objectives. The ideal candidate is a strong Program Manager with a senior-level understanding of cloud,

engineering, software, and systems development lifecycles.

This TPM position will support Product-Led Growth (PLG) initiatives, contribute to measurement frameworks, and partner closely

with engineering, design, data science, and business teams to deliver observability experiences at scale. The program will be

focused on driving the end-to-end self-serve experience, from first visit through activation, retention, and expansion.

What you'll do

Drive technical projects from ideation to delivery, including managing complex project schedules, removing roadblocks, and

keeping processes running smoothly.

Identify and operationalize the metrics and key performance indicators necessary to track progress, and drive issue resolution

& mitigation at a granular level across the organization.

Create and operationalize processes to transform the effectiveness of the organization with respect to meeting business goals.
Drive effective communication, collaboration and commitment across multiple stakeholders and disparate groups with competing

priorities

Work with teams to identify and handle our top risks and drive decisions to align leadership on the right level of risk for

each project.

Facilitate productive meetings from small (3-5 people) to large (100 people or more).

This role requires

8+ years of experience working on a software development team as a TPgM or engineering manager
Bachelor’s degree in computer science, computer engineering, or related field, or equivalent experience
6+ years in project and program management
6+ years delivering products against plan in a fast-paced, multi-disciplined, distributed-responsibility and often ambiguous

environment

Understanding of cloud architecture, microservices, data pipelines, ML/rule based models and API integrations to manage

cross-platform dependencies.

Bonus points if you have

Experience with Data-Driven Decision Making: Analyzing user funnels, churn metrics, and system performance logs to prioritize

engineering backlogs.

Familiarity with PLG concepts, experimentation, and metrics
Familiarity with monetization and billing platforms
Proven ability to integrate AI into existing workflows
Can anticipate bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs versus

technical constraints.

Can drive programs with a significant amount of ambiguity and facilitate definition and clarity
Excellent written and verbal communication skills, including experience communicating with senior leadership
Inquisitive with technical and business skills to understand, test, and challenge while working harmoniously with the business

and technology owners

A good understanding of the New Relic platform and its capabilities
Experience working with remote & distributed team
Prior experience with high-growth companies

Please note that visa sponsorship is not available for this position.

#LI-MM-4 #LI-Remote.

The pay range below represents a reasonable estimate of the salary for the listed position. This role is eligible for a corporate

bonus plan. Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s

skills, qualifications, and experience.

New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, and

mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time-off, and other competitive

benefits designed to improve the lives of our employees.

Estimated Base Pay Range

$162,000—$202,000 USD

Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable

bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and

abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and

perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our

mission and values, not just candidates who check off all the boxes.

If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to

resume@newrelic.com.

We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model

allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.

Our hiring process

In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete

employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background

check is required to join New Relic.

We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with

applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not

accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a

signed agreement with New Relic.

New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing

requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in

any global location. If relevant, we will provide more information later in the application process.

Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual

orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or

other legally protected characteristics.

Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy

Roll

Senior Technical Program Manager - PLG & Onboarding

Kategori

Data/IT

Plats

Atlanta

Publicerad

15 juli

Sista ansökningsdag

17 augusti

Källa

Arbetsgivarens hemsida

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