About Agoda

At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by

their passion for travel, launched Agoda to make it easier for everyone to explore the world.

Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working

together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across

our millions of hotels and holiday properties, flights, and experiences worldwide.

No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If

you’re ready to begin your best journey and help build travel for the world, join us.

Agoda is looking for a Global Technical Support Engineer

Who we are:

Agoda is Asia’s leading and fastest growing online hotel reservation website. Maintaining this position requires an incredible

amount of data, a superior IT infrastructure, and world class talent to bring it all together. Information Technology is Agoda’s

core competency, and an IT career with us provides excellent growth opportunities in an exciting, multicultural environment with

over 74 nationalities.

This position sits within a fast-paced environment, where innovation and creative thinking matter; where passion for new

technology applied in creative ways drives us to constantly improve the customer experience. We strive to create products and

services that make a difference, and work hard to ensure continuous, consistent progress. And we never forget to have fun while

doing it.

What we need:

For our team in Bangkok we are looking for candidates with experience in supporting and managing desktop, network and IT

infrastructure in a fast-paced, global environment, across the full employee lifecycle (onboarding, internal moves and

offboarding).

Job Responsibilities:

Provide L1–L2 day‑to‑day technical support for global end‑users, including hardware/software installation, configuration and

troubleshooting.

Deliver IT support across the user lifecycle: onboarding (devices) and offboarding (asset return).
Handle incidents and service requests via ServiceNow or similar tools, ensuring proper logging, categorization, communication

and resolution within SLAs.

Own local office IT support (desktops/laptops, meeting rooms, AV/VC, printers, peripherals and basic network/connectivity).
Build and configure laptops, set up workstations and ensure a smooth onboarding experience for new joiners.
Ensure endpoint security and compliance (patching, encryption, antivirus/EDR, OS compliance).
Maintain accurate IT asset and inventory records, including allocation, returns and lifecycle updates.
Administer Azure AD / Active Directory for user and device accounts (provisioning, group membership, password/account issues).
Support Google Workspace (Gmail, Drive, Calendar, Meet, Groups) for both administration and end‑user troubleshooting.
Use enterprise endpoint management tools (e.g. Intune, Kace) and mass deployment solutions (e.g. Autopilot, Jamf) for device

management and provisioning.

Collaborate with other IT teams on escalations, root cause analysis and continuous improvement of processes and documentation.
Participate in shift work, on‑call rotation and occasional travel to support regional offices or projects.

Requirements:

2+ years’ experience in L1–L2 support for office, network and desktop infrastructure in a corporate environment.
Practical experience with IT helpdesk operations and ticketing tools (ServiceNow or similar).
Experience administering and supporting Google Workspace (Gmail, Drive, Calendar, Meet, Groups).
Strong knowledge of Windows, macOS and Microsoft Office in a corporate environment.
Proficiency with endpoint management tools (Intune, Kace or similar) and mass deployment tools (Autopilot, Jamf).
Basic understanding of network fundamentals (TCP/IP, DNS, DHCP, Wi‑Fi, VPN) for first‑line troubleshooting.
English: full professional fluency (written and spoken).
Strong ownership mindset and customer‑service orientation.
Clear communication and interpersonal skills; able to explain technical issues to non‑technical users.
Team player who can also work independently and manage priorities in a fast‑paced environment.
Willingness to work shifts, join on‑call rotations and travel occasionally.
Desire to continuously learn and stay current with new technologies.
ITIL Foundation certification or basic understanding of ITIL/IT service management principles is a strong plus.

PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS.

DISCOVER MORE ABOUT WORKING AT AGODA

Agoda Careers https://careersatagoda.com
Facebook https://www.facebook.com/agodacareers/
LinkedIn https://www.linkedin.com/company/agoda
YouTube https://www.youtube.com/agodalife

Equal Opportunity Employer

At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize

attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at

Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity

regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity,

disability, citizenship, veteran or military status, and other legally protected characteristics.

We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details

removed from the file. For more details please read our privacy policy.

Disclaimer

We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited

third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the

candidate directly without any obligation to pay a recruitment fee.

Roll

Global Technical Support Engineer

Kategori

Data/IT

Plats

Bangkok

Publicerad

9 juni

Sista ansökningsdag

17 augusti

Liknande jobb

(GSD) Global Technical Helpdesk Engineer (Bangkok-based)

Agoda

Bangkok•Publicerad: 6 juli•Sista ansökan: 17 aug.

Senior Lead Software Engineer (Tax Solution), FinTech (Bangkok based, Relocation provided)

Agoda

Bangkok•Publicerad: 1 juli•Sista ansökan: 17 aug.

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team Agoda’s FinTech teams build and operate the platforms that power our global financial ecosystem. From payments and reconciliation to tax, compliance, and financial reporting, these systems sit at the core of how we scale our business reliably and responsibly. As Agoda continues to grow across markets, products, and partner ecosystems, tax technology plays a critical role in enabling compliant, scalable, and efficient financial operations. Our teams work across product, engineering, finance, and architecture to design robust solutions that balance control, flexibility, and innovation. In this role, you will help shape the future of Agoda’s tax technology landscape, partnering with stakeholders across Finance and Technology to build resilient, enterprise-grade solutions that support a fast-moving global business. The Opportunity We are looking for a Platform Architect to define and drive the technical direction of Agoda’s Tax technology ecosystem within FinTech. In this role, you will own the architecture vision and roadmap for scalable, secure, and compliant tax platforms that support Agoda’s global financial operations, high transaction volumes, and evolving regulatory needs. You will work closely with Finance domain experts, product managers, engineering teams, and fellow architects to translate complex tax rules and business requirements into robust technical solutions across Agoda’s internal systems, data flows, tax engines, and selected third-party platforms. As a senior technical leader, you will operate from strategy through implementation detail: guiding architectural decisions, challenging trade-offs, coaching engineering teams, and ensuring our tax platforms are resilient, adaptable, observable, and built for Agoda’s scale. You will help balance compliance and governance with engineering velocity, cost efficiency, and long-term platform quality. This position is based in Bangkok, Thailand. (Relocation support is provided) In this Role, you'll get to: * Shape the technical direction, architecture strategy, and long-term roadmap for Agoda’s Tax technology ecosystem, aligning Finance, regulatory, product, and engineering goals. * Own the architecture of mission-critical platforms and capabilities, ensuring they are scalable, secure, resilient, observable, and adaptable to Agoda’s global scale, with the key starting focus being the Tax platform. * Design end-to-end solutions across internal systems, tax engines, APIs, data flows, and selected third-party platforms where they create clear business and technical value. * Work hands-on with engineering teams on key technical decisions, system design, implementation trade-offs, proof-of-concepts, and critical architecture components. * Lead architectural reviews and provide expert guidance on system design, integration patterns, reliability, maintainability, performance, and operational readiness. * Translate complex tax rules, compliance requirements, and financial workflows into clear technical models that engineering teams can build, evolve, and operate effectively. * Analyze Agoda’s current Tax technology landscape, identify systemic risks, duplication, inefficiencies, and modernization opportunities, and define practical transition paths toward the future state. * Establish and evolve architecture principles, engineering standards, documentation, and governance practices that improve quality without slowing delivery. * Drive improvements in quality, velocity, cost efficiency, scalability, and developer productivity across Tax-related systems and adjacent FinTech platforms. * Mentor and influence senior engineers, Staff engineers, and technical leads, raising engineering fundamentals across design, code quality, testing, observability, and production ownership. * Communicate complex technical trade-offs clearly to technical and non-technical stakeholders, including senior leaders across Finance, Product, Engineering, and Technology. * Effectively utilize AI to achieve all the above, including contributions in building the solutions you helped design. What you'll Need to Succeed: * 10+ years of experience in software engineering, architecture, or technology leadership roles, with a strong track record of designing and evolving complex production systems. * 3+ years of hands-on experience delivering tax-related technology projects across direct or indirect tax domains, or closely related finance technology domains, including building or evolving tax platforms. * Strong understanding of Tax technology domains such as VAT, GST, corporate tax, withholding tax, compliance workflows, tax calculation, reporting, reconciliation, and auditability. * Proven ability to shape technical strategy and architecture roadmaps across multiple teams, systems, or business domains. * Strong hands-on engineering background, with deep understanding of system design, APIs, data flows, integration patterns, reliability, observability, scalability, and operational trade-offs for mission-critical systems, including high-volume transactional platforms at enterprise scale. * Ability to translate complex business, finance, and regulatory requirements into clear technical models, architecture decisions, and executable engineering plans. * Strong communication and stakeholder management skills, with the ability to explain complex technical trade-offs to senior engineering, product, finance, and business leaders. * Proven ability to mentor and influence senior engineers, Staff engineers, technical leads, and cross-functional teams without relying on direct reporting authority. * Strong ownership mindset, with a track record of identifying systemic risks, reducing duplication, improving engineering quality, and driving pragmatic modernization. It's Great if you have: * Experience designing or modernizing global tax platforms that support multiple jurisdictions, products, currencies, and regulatory models. * Deep experience with tax engines or tax automation platforms such as Avalara, Vertex, OneSource, or equivalent custom-built solutions. * Experience with ERP systems, financial ledgers, invoicing, billing, reconciliation, or other finance platform integration points. * Familiarity with event-driven architecture, streaming, or middleware integration technologies * Experience with cloud-native architecture patterns, distributed systems, Kubernetes/EKS, serverless platforms, or large-scale service-oriented architectures. * Understanding of data privacy, auditability, financial controls, and compliance frameworks such as GDPR, CCPA, SOX, or equivalent regulatory controls. * Experience leading large-scale platform modernization, proof-of-concept work, or architecture transformation across multiple engineering teams. * Exposure to large-scale global commerce, travel, payments, marketplace, or financial technology environments. #Bengaluru #SãoPaulo #Delhi #NewYorkCity #Nigeria #London #Hyderabad #Pune #Mumbai #Colombia #Paris #Jakarta #Chennai #SanFrancisco #WashingtonDC #Toronto #Pakistan #LosAngeles #Dallas #Chicago #Kenya #Boston #Shanghai #Egypt #BuenosAires #Manila #Netherlands #Singapore #RiodeJaneiro #Beijing #Atlanta #Sydney #Madrid #Vietnam #SaudiArabia #Peru #Melbourne #Ireland #Russia #Bangladesh #MexicoCity #Philadelphia #Chile #SeattleArea #Noida #Kolkata #Guangdong #UnitedArabEmirates #TelAvivDistrict #Houston #KualaLumpur #BeloHorizonte #SouthKorea #Bangkok #Istanbul #Austin #Curitiba #Warsaw #Campinas #Barcelona #Ukraine #CostaRica #Berlin #Romania #Denver #Johannesburg #Minneapolis #Manchester #Miami #Phoenix #Detroit #Coimbatore #Milan #PortoAlegre #Vancouver #Montreal #Charlotte #SanDiego #Ghana #SaltLakeCity #Raleigh #HongKong #Munich #Prague #Ecuador #TampaBay #Tokyo #Serbia #Lithuania #Taipei #Cracow #Zhejiang #CapeTown #Brasilia #Columbus #Ahmedabad #Indore #Kochi #Gurgaon #Chandigarh #Lucknow #Bhubaneswar #Thiruvananthapuram #Visakhapatnam #Bhopal #JerseyCity #Irving #Denton #Worcester #Arlington #OverlandPark #AuroraDistrict #Baltimore #Tampa #Halethorpe #Dayton #Syracuse #Chonburi #ChiangMai #NakhonRatchasima #KhonKaen #HatYai #Phuket #Surabaya #Tangerang #Birmingham #Casablanca #Rabat #Camp #PetalingJaya #GeorgeTown PLEASE REVIEW OUR HIRING PROCESS GUIDELINES BEFORE YOUR INTERVIEW — CLICK HERE TO LEARN HOW INTERVIEWING AT AGODA WORKS. DISCOVER MORE ABOUT WORKING AT AGODA * Agoda Careers https://careersatagoda.com * Facebook https://www.facebook.com/agodacareers/ * LinkedIn https://www.linkedin.com/company/agoda * YouTube https://www.youtube.com/agodalife Equal Opportunity Employer At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person’s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics. We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy. Disclaimer We do not accept any terms or conditions, nor do we recognize any agency’s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.

Staff Software Engineer - Front End (Bangkok based, Relocation provided)

Agoda

Bangkok•Publicerad: 6 juli•Sista ansökan: 17 aug.