Business Operations Governance Manager

Babel Street is the trusted technology partner for the world’s most advanced identity intelligence and risk operations. We deliver advanced AI and data analytics solutions providing unmatched, analysis-ready data regardless of language, proactive risk identification, 360-degree insights, high-speed automation, and seamless integration into existing systems. Babel Street empowers government and commercial organizations to transform high-stakes identity and risk operations into a strategic advantage.  The actionable insights we deliver safeguard lives and protect critical assets around the world.  Babel Street is headquartered in Reston, Virginia, with regional offices in Boston, MA and Cleveland, OH, and international offices in Australia, Canada, Israel, Japan, and the U.K. For more information, visit www.babelstreet.com [http://www.babelstreet.com/].  About Product & Engineering Operations  The Product & Engineering Operations team enables clarity, alignment, and trust across the organization by connecting Product and Engineering through reliable delivery processes, transparent reporting, and proactive communication. We establish governance, planning frameworks, operational systems, and reporting practices that connect strategy to execution, ensuring teams are aligned, informed, and focused on delivering measurable business value and customer outcomes. Through operational excellence, cross-functional coordination, and continuous improvement, we improve visibility, predictability, and efficiency across the product development lifecycle, helping the organization scale with confidence.  The Role  Babel Street is seeking a highly organized and process-oriented Product Operations Coordinator to join our Product & Engineering Operations team.  This role plays a critical part in supporting predictable delivery, improving time-to-value, and increasing confidence in roadmap planning and reporting. The Product Operations Coordinator will help sustain and scale Product Operations practices through stewardship of planning processes, data integrity, reporting operations, documentation management, governance activities, and cross-functional coordination.  Although aligned primarily to Product Operations and reports to the Program Manager, Product Operations, this role supports the broader Product & Engineering Operations function and will contribute to initiatives that improve coordination, planning, governance, and visibility across both functions. Success in this role requires close collaboration with Product Managers, Engineering Managers, Program Managers, and stakeholders across the organization to ensure alignment, visibility, and execution excellence throughout the product development lifecycle.  The ideal candidate thrives in a collaborative environment, has exceptional attention to detail, enjoys creating structure from complexity, and is motivated by improving how teams plan, communicate, and deliver value. This is a hybrid role that will be based out of our Somerville, MA or Reston, VA offices with a possibility of full remote for candidates not in those areas. What You'll Do   Operational Governance & Data Management  Ensure accurate data, compliance, visibility, and operational health.  * Maintain data quality and ticket hygiene across Jira/Jira Product Discovery and related reporting systems.  * Audit work items for completeness, ownership, status accuracy, dependencies, and planning readiness.   * Partner with Product Managers and stakeholders to resolve data inconsistencies and maintain reporting accuracy. * Monitor work in progress and identify stalled items, trends, operational risks and governance exceptions. * Develop dashboards, automations, and reporting tools that improve visibility into delivery progress and organizational performance. * Support the creation and maintenance of escalation processes for blocked, non-compliant, or at-risk work and ensure appropriate stakeholder awareness.  Planning & Cross-Functional Execution  Ensure work is ready, aligned, and moving through the planning cycle.  * Support Product and Engineering teams throughout planning, prioritization, Continuous Planning and operational governance activities. * Coordinate cross-functional alignment efforts across Product, Engineering, Platform, Data, and business stakeholders. * Monitor planning readiness and help ensure required inputs, dependencies, and deliverables are completed on time. * Facilitate planning ceremonies, governance reviews, and operational meetings, ensuring clear objectives, agendas, and actionable outcomes.  * Track action items, follow-ups, and key decisions from planning forums and governance discussions. * Communicate process updates, deadlines, and operational information to stakeholders.   * Identify and escalate dependencies, coordination challenges, and execution risks that may impact delivery outcomes.  Process Improvement & Operational Enablement  Improve the systems, processes, tooling, and documentation that support the organization.  * Support implementation and adoption of Product Operations processes, governance frameworks, and operational standards. * Maintain operational documentation, playbooks, workflows, and knowledge resources. * Identify opportunities to automate manual workflows and improve operational efficiency. * Partner with Program Managers to enhance tooling, workflow design, reporting capabilities, and operational practices. * Contribute to initiatives that improve scalability, consistency, organizational effectiveness, and team adoption of operational best practices.  What You'll Have  * 2+ years of experience in Project Coordination, Product Operations, Business Operations, Technical Operations, or a related field.  * Experience working with Jira, Confluence, or similar collaboration and work-management platforms.   * Strong organizational skills and exceptional attention to detail. * Excellent written and verbal communication skills. * Experience coordinating multiple stakeholders, initiatives, and competing priorities. * Ability to identify process improvements and proactively solve operational challenges. * Proficiency with Microsoft 365 applications, including Excel, PowerPoint, Teams, and SharePoint.  Nice To Have  * Experience supporting Product Management, Engineering, or software development organizations. * Familiarity with Agile, Scrum, or iterative product development methodologies. * Experience creating dashboards, reports, and operational metrics. * Experience with workflow automation tools and process improvement initiatives. * Familiarity with product planning, roadmap management, or portfolio governance practices. * Experience working in a SaaS, technology, or enterprise software environment.  What Success Looks Like  In this role, you will help ensure teams are consistently prepared for planning, operational data can be trusted for decision-making, reporting is accurate and timely, and Product Operations processes are adopted consistently across the organization. You will contribute to greater visibility, improved predictability, and stronger alignment between Product, Engineering, and the business.  Benefits at Babel Street (just to name a few...) * Health Benefits: Babel Street covers 85-100% monthly premium costs for Medical, Dental, Vision, Life & Disability insurances – for you and your family! * Retirement Plans: Babel Street offers both a Traditional and Roth 401(K) with a very competitive match. * Unlimited Flexible Leave: We trust our employees to manage their own time and balance their personal and work lives. * Holidays: Babel Street provides employees with 12 paid Federal Holidays * Tuition Reimbursement: We are committed to investing in our employees. One way we do that is with our Tuition Reimbursement Program for continuing education.                  Babel Street is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Further, Babel Street will not discriminate against applicants for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co‐worker, Pay Transparency Nondiscrimination [https://www.dol.gov/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf]. In addition, Babel Street's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works. Upon request, we will provide you with more information about such accommodations.   Range for this position based on qualifications and experience $90,000—$100,000 USD

Vestiaire Collective is the leading global platform for desirable pre-loved fashion and a pioneer in transforming how people consume fashion.   Our mission is simple: make circular fashion the norm, not the exception. Through technology, expertise, and a highly engaged global community, we enable millions of people to buy and sell fashion in a more sustainable way.   Founded in Paris in 2009, Vestiaire Collective is now a globally scaled marketplace with offices in Paris, London, Berlin, New York, Singapore, and Ho Chi Minh City, and logistics hubs across Europe, Asia, and the US. Today, we are a team of around 600 people from over 50 nationalities, united by a shared ambition: to drive meaningful change in the fashion industry.   Our values, Activism, Transparency, Dedication, Greatness, and Collective, shape how we build, collaborate, and grow every day. Timleline: July 20th - March 30th (TBD) About the role  Vestiaire Collective is the leading global platform for desirable pre-owned fashion, accelerating the fashion industry's transition towards circularity. The Brand Partnerships team sits at the intersection of luxury, resale and innovation. Through strategic partnerships with leading brands and retailers, the team helps drive second-hand adoption, develop circular business models and bring trusted, high-quality supply to the Vestiaire Collective marketplace. The team is structured around two complementary pillars: Business Development, responsible for acquiring new partners and distribution channels, evolving our partnership models and expanding Vestiaire Collective's role within the luxury ecosystem. Account Management, responsible for growing and managing our portfolio of strategic partners, including brands and retailers such as Chloé, Burberry, and Mytheresa, while maximizing the performance and visibility of retail supply across the marketplace. As Brand Partnerships Director (Maternity Cover for 6 months-ish), you will lead both functions during a key period of execution and growth. You will oversee strategic partner relationships, drive business performance, support and develop the team, and ensure successful delivery of the existing roadmap in close collaboration with senior stakeholders across the company. In parallel, you will contribute to the development, negotiation and launch of new partnerships across a variety of verticals, helping expand Vestiaire Collective's ecosystem and reinforce its leadership in luxury resale. What you will do  Lead Vestiaire Collective's Brand Partnerships business Oversee the day-to-day management and performance of Vestiaire Collective's Brand Partnerships business, ensuring continuity, execution excellence and achievement of commercial objectives. Drive growth across the existing portfolio of luxury brands and retailers, identifying opportunities to strengthen partnerships and maximize mutual value. Ensure alignment with the team's established roadmap and strategic priorities while maintaining agility to respond to evolving business needs. Own strategic partner relationships Act as the primary point of contact for Vestiaire Collective's most strategic partners, maintaining strong executive-level relationships and ensuring a high level of engagement and satisfaction. Provide guidance and support on regular business reviews, performance discussions and partnership governance with managers. Support partnership renewals, commercial negotiations and the expansion of existing collaborations where relevant. Drive business performance and marketplace impact Monitor and optimize partner performance across key commercial, operational and customer metrics. Leverage data and insights to identify opportunities, take corrective actions and endorse decision-making. Ensure partner supply receives the appropriate level of visibility and support within the marketplace to maximize desirability, sell-through and customer experience. Lead cross-functional execution Partner closely with Product, Tech, Operations, Marketing, Finance, Legal and Customer Service teams to ensure the successful delivery of partnership initiatives and operational priorities. Coordinate complex cross-functional projects and remove blockers to ensure timely execution. Ensure internal stakeholders remain aligned on partner priorities, commitments and business objectives. Manage and develop the team Lead and support both Business Development and Account Management team members (3 people), providing guidance, coaching and clear prioritization. Foster a collaborative and high-performing team culture while ensuring effective workload management and execution. Act as a key escalation point for both internal teams and external partners. Represent the Brand Partnerships team internally and externally Serve as a senior representative of the Brand Partnerships team across the organization and within the broader luxury and resale ecosystem. Contribute to strategic discussions with partners and industry stakeholders, reinforcing Vestiaire Collective's position as a trusted resale partner. Who you are 10+ years (including 3 years of  of professional experience in Business Operations, Category Management, Strategy, Marketplace, Partnerships or Commercial roles, ideally within a leading E-commerce, Marketplace or Technology company. Proven experience leading complex cross-functional initiatives and driving business performance at scale. Strong strategic thinking combined with a hands-on approach to execution and operational excellence. Demonstrated ability to influence senior stakeholders and build trusted relationships across executive leadership, commercial, product, operations and external partners. Excellent project and change management skills, with a track record of driving organizational transformation and process improvements. Highly analytical and data-driven, able to translate complex data into actionable business recommendations and strategic decisions. Advanced proficiency in Excel and BI tools; strong understanding of data analytics. Experience with Tableau, SQL and AI-powered analytics tools is highly valued. Strong commercial acumen with the ability to identify growth opportunities, prioritize investments and optimize business performance. Outstanding communication and presentation skills, including experience presenting to senior leadership and executive audiences. Proven people leadership experience, with a passion for coaching, developing and growing high-performing teams. Thrives in fast-paced, high-growth environments and is comfortable navigating ambiguity. Strong understanding of the Fashion and Luxury landscape, including market trends, consumer behavior and the evolving relationship between first-hand and second-hand markets. Ability to connect operational and commercial decisions to broader brand, customer and market dynamics, ensuring business performance supports long-term marketplace positioning and desirability. Fluent in English (written and spoken); additional European languages are a plus (French, Italian, Spanish or German preferred).