We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana
- the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500!
Whether it's delivering happiness to customers on the driveway or getting involved in the local community, our Customer
Advocates are leading the charge in reintroducing happiness into the car-buying process. Ready to join the
'Hauler-Life'?
Shift Requirement: The hours for this position are from 11am - 9pm. We ask that team
members be available to work 7 days a week. Days off will rotate between weekdays and weekend days.
Unlock Your Earning Potential!
We offer a competitive starting hourly rate of $19/hr with significant
growth opportunities based on performance. You can boost your earnings within a short timeframe:
- Starting
Pay: $19/hr
- At 3 Months: $19.50/hr
- At 6 Months: $20/hr
In your first year, you can progress from $19/hr to $21/hr through our performance-based Careers Not Jobs program, which
provides four merit opportunities annually. As part of this program, eligible team members can enjoy an additional $0.50 increase
in their pay every 90 days.
And that's not all! Market Operations may offer other performance-based incentive programs
specific to your location, potentially unlocking even greater earnings.
Benefits + Perks:
We continually invest in our team members’ success because when our team members grow, we grow.
Here is how we invest in you:
- Compensation: Competitive, Performance-Based Compensation PLUS 401(k) with
Carvana match, opportunity for overtime during busy seasons
- Fast Track Advancement Opportunities: Stellar performers
achieve higher pay rates sooner based on performance. Hard work and stellar performance won't go unnoticed.
- Health &
Wellness: 100% Company Paid Healthcare Premiums plus Dental + Vision benefits. Wellness program to support mental, physical and
financial health. We know pets are family too! Benefit from our pet care savings program to keep your furry friends healthy and
happy.
- Time Off & Work-Life Balance: Generous paid time off (13 days for the first year, increases to 20 days
thereafter)
- Education Support: We support you depending on where you are at in your education journey - if
you are looking to pursue a bachelor's degree, we offer tuition reimbursement. And if you already have your bachelors degree we
have a student loan repayment program!
- Equity: Carvana Shares is something that we grant to our team members on an annual
basis where you get to be an ‘owner’ in the company. We also offer an Employee Stock Purchase Plan discount!
- Professional
Development: Extensive internal growth and professional development opportunities
- And more!
About
the Role:
We're looking for enthusiastic, energetic, and self-motivated team players with at least 2 years
of customer-facing experience to:
- Deliver vehicles straight to customers' doors with our custom car haulers (don't
worry - a commercial license is not required to drive the hauler and you will receive ample training)
- Frequently
load/unload vehicles onto the hauler (this part does require getting physical!) and regularly inspect the car-hauler to make sure
the vehicle maintains safe to drive
- Complete customer paperwork and include thorough notes in our customer tracking
system
- Consistently drive safe and maintain a clean driving record in accordance with Carvana's CMV Driver Qualification
policy.
- Candidates must have (or be able to obtain) a Notary in your local jurisdiction within the first 90 days
of employment (process sponsored by Carvana). This process may involve satisfying state-specific requirements. For further
details, candidates can review their local state notary requirements here: State Notary Requirements.
- Candidates must be able to satisfy
state-specific requirements related to access DMV/title and registration systems.
- Illinois, Michigan, Louisiana, and
Missouri employees must obtain a Chauffeur's license or any other state specialty license within the first two weeks of employment
(process sponsored by Carvana).
- California employees must obtain a Vehicle Verifier license within the first 90 days of
employment (Process sponsored by Carvana).
General qualifications and requirements
- Ability to
perform physically demanding tasks like detailing vehicles and loading/unloading vehicles onto our haulers in indoor and outdoor
conditions with occasional exposure to inclement/extreme weather (some markets may require deliveries to be made in the snow,
while other markets require deliveries to be made in the summer heat).
- Ability to walk/stand and sustain physical
activity for extended periods of time (8+ hours)
- Must be able to read, write, speak and understand English
- Requires high and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and
squat
- Requires the grasping, carrying, lifting, pushing, and pulling of items of 50lbs.
- Frequent driving
requires excellent visual acuity and manual dexterity. Reasonable accommodations may be granted to enable individuals with
disabilities to perform the essential functions
Legal stuff
This job description is not designed to
contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties,
responsibilities, and activities may change at any time with or without notice.
Carvana is an equal
employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion,
gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability,
protected veteran status, or genetic information, or any other basis protected by applicable law. Carvana also prohibits
harassment of applicants or employees based on any of these protected categories.
All applicants must pass a drug
test and obtain a DOT Medical Card. This role is not eligible for visa sponsorship. Must be at least 21 years of age and
possess a valid driver's license. Must be able to read, write, speak, and understand English.”