Staff/Principal Product Manager, Infrastructure Platform

Parloa

ABOUT PARLOA Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience, one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale. ABOUT THE ROLE: Parloa's platform is only as trustworthy as the infrastructure beneath it. As enterprises commit their most sensitive customer conversations to our system, the cloud foundation, network topology, and deployment architecture that carry those workloads must be reliable, scalable, and operated with precision. That foundation is yours to build and lead. As Engineering Manager for Infrastructure Platform, you'll shape how a fast-scaling AI company designs, provisions, and evolves the infrastructure that powers everything. Your team owns the landing zone, network topology, global traffic routing, IaC modules for self-service provisioning, and enterprise IT integrations. You'll be the person our product engineering teams rely on when they need infrastructure to move as fast as they do, and the person our enterprise customers trust when they need to know the platform is built to last. If you want to define what world-class cloud infrastructure looks like inside an AI-native company scaling to global enterprise, this is it. AREAS OF OWNERSHIP: * Hire, develop, and retain engineers who combine deep technical craft with ownership and accountability. Create an environment where people grow fast and hold each other to a high standard. * Own the full infrastructure substrate end-to-end — landing zone, network topology (hub-and-spoke, VPN, peerings), global routing and DNS, IaC module library, and the runner infrastructure that keeps CI/CD moving. * Drive Parloa's multi-tenant deployment architecture forward. Own the runtime abstractions that hide multi-tenancy complexity from product teams. Ensure new regions and customer deployments can be stood up predictably and at pace. * Establish the IaC conventions, Terraform modules, and orchestration patterns that product teams depend on. Make infrastructure self-service without making it unsafe. * Infrastructure Platform sits at the center of the Tech Platform group. Your IaC workflows hand off to DevEx. Your networking and patching posture feeds SecOps. Clear ownership and tight collaboration across those seams is part of the job. * Some of your biggest stakeholders are the sales and customer teams closing enterprise deals in regulated industries. You'll be called on to explain your architecture, your resilience model, and your data residency posture in ways that help our organization move forward. WHO YOU ARE: * 8+ years in infrastructure, cloud, or platform engineering, with at least 3 years leading teams, ideally in a SaaS or platform company at meaningful scale. * Hands-on experience with cloud-native infrastructure (Azure, AWS, or GCP), including networking, IAM, Kubernetes, and IaC (Terraform in particular). * Strong conviction about infrastructure as a product: you think about self-service, reliability at the foundation layer, and giving product teams the primitives they need to move fast without becoming infrastructure experts. * A proven team builder. You know how to hire strong infrastructure engineers, develop them into seniors, and create the conditions for good independent judgment. * Comfortable operating across abstraction layers: you can review a Terraform module, discuss multi-tenant runtime topology at an architecture review, and explain multi-region HA tradeoffs to a non-technical audience in the same day. * Familiarity with compliance-adjacent infrastructure concerns (data residency, network segmentation, audit logging) as they arise in enterprise SaaS environments. * Genuine curiosity about what AI-native infrastructure looks like at scale. The patterns are still being written, and you want to help write them. OUR ENGINEERING VALUES: At Parloa, we hire, promote, and evaluate based on cultural and technical excellence. You’ll thrive here if you: * Earn Trust – act with transparency and reliability. * Obsess Over Customers – always start with the customer problem. * Think Big – set bold goals and pursue them fearlessly. * Have Integrity – do the right thing, especially when it’s hard. * Disagree & Commit – debate with candor, align fast, and deliver. * Own It – take full responsibility for outcomes, not just tasks. * Dive Deep – master the details without losing sight of the big picture. * Bias for Action – move fast, decide quickly, iterate fearlessly. * Deliver Value – measure success by customer and business impact. * Insist on the Highest Standards – raise the bar continuously. * Go the Extra Mile – make the impossible possible. * Hire & Elevate the Best – raise the bar with every hire. WHY JOIN PARLOA? * Impact at Scale: Define the future of enterprise AI in a market ripe for disruption. * Elite Talent Density: Work alongside top-tier engineers, Staff, and Principal leaders in a reverse-pyramid structure optimized for speed and innovation. * Culture of Builders: Ownership, autonomy, and fearless iteration are not slogans—they are how we win. * Uncapped Growth: Be part of an org growing 4x annually, where career opportunities multiply as fast as our business. Global Ambition: Help establish Parloa as Europe’s most admired engineering organization, competing head-to-head with FAANG and beyond.   OUR RECRUITING PROCESS: Recruiter Interview → Peer Interview → 360° Technical Interview Loop → Bar Raiser Interview   ---------------------------------------------------------------------------------------------------------------------------------- Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information. Parloa is an e-verify employer in the USA. Please click here to learn more. * We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.

Toast

This hybrid role is based in Dublin, Ireland (Full relocation provided). Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Your mission is to drive architecture, technical strategy, and implementation of AI agents for Toast's Team area which is part of the Fintech line of business. You will be one of the most senior technologists in line of business. The Team area is a mission-critical space on which our restaurants rely to manage their staff and optimize their labor. Beyond being on the forefront of agent development, your scope will also include enablement and leadership for how software is developed at Toast through adoption of bleeding edge spec driven development and other paradigms.  A day in the life (Responsibilities) * Develop and drive an architectural vision to support the ambitious goals for agents and agent development * Be an active participant and an authoritative technical voice in FinTech product strategy discussions * Partner with the Team Management Director of Engineering and Sr. Director of Product to successfully deliver Team agent products from design to production * Work closely with other Senior Principal Engineers to further the agent patterns and ecosystem across Toast as a whole * Evolve an ever more efficient way of working through agents and spread it across Toast * Work directly with the product manager for the Team Agent space, collaborating to drive vision * Be hands on and actively participate in development on the Team Agent * Mentor and develop technical leadership across Team, and Fintech What you'll need to thrive (Requirements) * 15+ years experience designing and building highly scalable, mission-critical distributed and fullstack software systems * 10+ years experience building and operating SaaS products, ideally AWS hosted * 1+ years experience using the latest in coding agents  * A strong desire to lean all in on agentic development practices * Passion for building autonomous agents * Demonstrated ability to drive technical architecture for a company or highly scalable line of products * A desire to work not only with technologists but also product owners and business leaders * Ability and desire to draw big lines and boxes on a whiteboard paired with the ability to dig in and understand the ebb and flow of what the code is doing under load * Ability and desire to communicate and influence at the executive level What will help you stand out (Nonessential Skills/Nice to Haves) * Experience designing agentic products * Experience building systems that leverage LLMs and other ML models * Experience with enterprise integration using Apache Camel * Experience architecting event-driven distributed systems using Apache Pulsar * Experience defining test, build and deploy strategies * Solid understanding of workforce management * Solid understanding of restaurant operations #LI-HYBRID #BI-Hybrid   AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy  We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. To learn more: https://careers.toasttab.com/ai-in-hiring Our Approach to Hybrid Working We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

STARK

ABOUT US STARK is a new kind of defence technology company revolutionizing the way autonomous systems are deployed across multiple domains. We design, develop and manufacture high-performance unmanned systems that are software-defined, mass-scalable, and cost-effective. We’re focused on delivering deployable, high-performance systems—not future promises. In a time of rising threats, STARK is bolstering the technological edge of NATO Allies to deter aggression—today. ABOUT THE TEAM Minerva is STARK’s command‑and‑control software — the system that connects operators to autonomous platforms across multiple domains in real time. Our team is a small, senior group based in Berlin and Munich, working closely with hardware, autonomy, and systems engineering to deliver mission‑critical C2 capabilities deployed in active operational environments. We operate under constraints most engineers never encounter: low‑bandwidth networks, air‑gapped devices, and high‑stakes decision loops. Everything we build ends up in the hands of real operators in the field. YOUR MISSION This is not a standard engineering role; it is a high‑impact leadership position at the intersection of hardware, software, and human factors. We have world‑class architects leading separate workstreams across C2, Perception, and Autonomy. As Head of Software Architecture, your mission is to lead, align, and govern these architectural workstreams under a unified, delivery-focused engineering strategy that results in concrete artifacts, architecture diagrams, and actionable software components. You will set the architectural direction for STARK’s software ecosystem, ensure coherence across domains, and provide the systems‑engineering rigor required to meet the complex requirements of our customers. You will not only unify architecture - you will own it. RESPONSIBILITIES 1. ARCHITECTURAL ALIGNMENT & LEADERSHIP * Software System Engineering — You will act as the System Engineer on the software side, responsible for defining the V-Model process, leading requirements engineering, and directing V&V planning. * Cross‑Platform Alignment — You will guide stakeholders toward common architectural solutions adopted across the product portfolio. * Conflict Resolution & Consensus Building — You will identify conflicts between hardware and software, synthesizing input from experts to drive alignment across C2, Perception, Autonomy, and Embedded. * Organizational Architecture — You will design communication pathways and collaboration patterns that ensure architectural integrity drives effective organizational structure (Conway’s Law). 2. STRATEGIC TECHNICAL GOVERNANCE * Safety‑by‑Design Leadership — Champion Modern C++ Safety Guidelines (MISRA) and mentor teams on building reliable, safety‑critical systems. * Software Interface Governance — Define and govern the software interfaces across the stack, ensuring architectural integrity and interoperability within the software ecosystem. * Operational Reliability — Ensure that changes in autopilot firmware, mission planning, and perception stacks never break operational workflows. * Compliance & QA Excellence — Lead V-Model enforcement, V&V, and QA (ISTQB) processes. Own technical compliance (IEC 61508, ISO 27001, AQAP, DeumilSAA, Cyber Sec Essentials, STANAGs, DEFSTAN) and manage all associated audit documentation. 3. MENTORSHIP & ORGANIZATIONAL INFLUENCE * Influence‑Based Leadership & Change Management — Run design reviews that empower teams while guiding architecture through scaling refactors and managing technical debt. * Architect Development — Mentor senior software engineers and architects, helping them grow into cross‑domain leaders. * Cultural Stewardship — Shape a culture that values clarity, safety, and mission‑driven engineering. * LEADERSHIP & COMMUNITY — HEAD THE SOFTWARE ARCHITECTURE COMMUNITY OF PRACTICE AND DIRECTLY LEAD A DEDICATED V&V AND QA TEAM. THE TECH LANDSCAPE * Technical Curiosity — You will earn the respect of domain experts across mission planningautonomy, perception, embedded, and systems engineering. * Data‑Flow Understanding — You will understand how data moves from onboard sensors over constrained radio links (MAVLink/Silvus) to ground‑station systems (C++). * C++ Leadership — You will reinforce C++ as the core language, emphasizing safety and standardization. * SWaP‑C Awareness — You will intuitively understand how software decisions impact hardware endurance, performance, and cost. QUALIFICATIONS * Senior Architectural Experience — 10+ years in Principal, Staff+, or equivalent architectural roles. * Cross‑Team Leadership — Proven experience leading architecture across multiple engineering teams. * Domain Expertise — Background in aerospace, defence, robotics, or complex hardware/software systems. * Communication Excellence — Ability to influence without authority and communicate across technical domains. * Systems Thinking — Ability to break down complex, cross‑domain challenges into coherent solutions. * Security Eligibility — Ability to obtain appropriate security clearance. * Background in Aerospace, Defense, Robotics or complex Hardware/Software systems. * Proven experience acting as an architect across multiple engineering teams  * Strong verbal and written communication skills * Security: Due to the nature of our work, candidates must be eligible to obtain appropriate security clearance. * Why Join STARK? * Impact: You are defining the nervous system of next-generation defense. Your decisions determine the lethality and survivability of our platforms. * Autonomy: You are the technical authority connecting the "Sky" (Drones) to the "Ground" (C2). * Growth: Lead the technical strategy for a rapidly expanding portfolio of air and sea systems.