Freelance People Operations Specialist & Employee Lifecycle – France

DEPT

Delivery Lead Toronto, hybrid DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE This role is part of our Global Studios team. We create emotive yet conversion-focused ideas, products and campaigns at scale and speed. Our specialty is hyper-personalised, digital communications that change perceptions, shape new behaviours, and shift market share for our clients. The Delivery Lead serves as the operational linchpin for the Global Studio team, spearheading staffing operations and ensuring seamless coordination across multi-disciplinary teams. In this capacity, you will partner with the Head of Delivery and various Craft and Client teams to orchestrate high-quality, on-time, and on-budget project delivery. The role focuses on scaling and flexing Studio resources to meet evolving client needs through process optimization and the strategic application of technology. You are independently accountable for excellent operational delivery and for mentoring the wider delivery team to achieve sustained performance and efficiency. WHAT YOU’LL DO: STAFFING OPERATIONS AND MANAGEMENT * Direct Staffing Operations: Oversee all Studios staffing activity, ensuring clear, proactive, solutions oriented communication and setting firm boundaries where necessary.  * Optimize Staffing Allocation: Monitor and prioritize staffing requests, ensuring alignment with business priorities defined by Delivery Leadership. * Facilitate Stakeholder Alignment: Chair weekly resourcing and craft meetings, providing leadership status updates and fostering cross-functional alignment. * Manage Talent Mobility: Execute end-to-end account transitions and staff moves, prioritizing a seamless employee experience, involving the right stakeholders at the right time and ensuring absolute clarity amongst all stakeholders. * Strategize Staffing Solutions: Develop and implement comprehensive staffing models for new business (internal, freelance, or recruitment) and oversee the flexible 'Relay' team in coordination with Pioneers. * Capacity Forecasting and Escalation: Lead capacity forecasting initiatives with the Head of Delivery and resolve complex staffing escalations with actionable, timely solutions, involving senior leadership as required. * Cultivate Staff Experience: Prioritize the employee experience within all staffing operations, ensuring that transitions and allocations support professional growth and engagement. OPERATIONAL PROCESS AND OPTIMIZATION * Govern Jira Workflow: Manage the lifecycle of Jira tickets for freelance and new hires, ensuring strict adherence to approval protocols and maintaining data integrity for efficient sign-off. * Administer Fixed-Term Contracts (FTC): Oversee the review, approval, and extension of FTC staff, ensuring regulatory compliance and alignment with regional operational priorities. * Operational Optimisation: Conduct bi-weekly process reviews, implementing efficiency gains and driving the adoption of AI and automation within staffing operations. * Team Leadership: Track workload and oversee priorities for the junior delivery team, providing mentorship and stretch projects to foster professional development. DATA INTEGRITY AND STRATEGIC SUPPORT * Maintain Data Accuracy: Ensure 100% accuracy of staffing data within Airtable and oversee the reporting dashboard to provide leadership with actionable insights. * Analyze Operational Performance: Oversee the production of staffing reports, providing high-level analysis and proposed action plans to optimize Studio performance. * Drive KPI Benchmarks: Proactively monitor and achieve departmental KPIs, developing strategic corrective measures when performance metrics require realignment. * Translate Strategy: Ensure business  priorities and performance health actions are integrated into staffing operations and delivery initiatives. WHAT YOU BRING: The successful candidate will demonstrate: * Excellence in critical thinking and leadership. * Proven ability to manage multiple complex workflows simultaneously * Proven track record of establishing and independently governing operational functions. * Ability to navigate and manage ambiguous situations, supporting leadership in establishing the best way forward * In-depth expertise in Marketing agency operations and delivery processes * Superior communication and interpersonal skills to unite diverse teams on complex topics  * Consistent drive to analyse and improve ways of working and processes   * Strong data management skills with ability to create reports as well as provide commentary and analysis and translate this into operational action plans The anticipated annual salary range for this position is $100k-115k CAD. Salary is based on relevant experience, expertise, and organizational impact. WE OFFER * A flexible hybrid working policy to enjoy the best of both worlds.  * Early Finish Fridays, kickstart your weekend early with alternating early-finish Fridays. * Full dental and healthcare cover * 15 days paid holiday annually, increasing with length of service (plus Public Holidays). * Birthday Leave, a paid day-off each year. * Access to dedicated mental health resources including enhanced sick pay scheme, employee assistance programme and trained Mental Health First Aiders.  * Dept Allowance, a dedicated company contribution to spend on either your professional development or personal wellbeing. * Refreshments are provided in the office all week. * Enhanced family friendly policies to support parents. * Learning and Development, continuous growth opportunities through internal training, and "inspirational talks” guest speakers. * Buddy Program, you will be paired with a ‘Buddy’ to help you navigate your first weeks’ at DEPT®. * A Certified BCorp Agency and is multi-award winning “Agency of the Year”.  * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * Global DEPT® Cares Month, an annual initiative where our teams donate their professional skills and time to support local charities and pr-bono projects. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. AI Disclosure: At DEPT®, we use AI-assisted technology (Metaview) to capture notes and summarize interview conversations, so our interviewers can stay fully focused. Using the AI is optional, just let us know if you’d prefer it not be used.   DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

DEPT

VP Of Delivery DACH, Experience & Engineering Hamburg/Berlin/Cologne, hybrid DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021. JOB PURPOSE This role is part of our Experience & Engineering team in Germany. We combine technology and experience design to create emotive yet conversion-focused ideas, products, and campaigns at scale and speed. Our specialty is digital experiences and communication that change perceptions and shape new behaviours to make a difference in the market. As the VP of Delivery, Experience & Engineering (E&E), you will be responsible for the overall coordination of all crafts to ensure the successful delivery of projects across DEPT®’s portfolio. This role requires strategic oversight, operational excellence, and the ability to foster strong cross-functional collaboration to deliver high-quality outcomes efficiently and profitably. This position requires a deep understanding of agency operations, knowledge of at least one of digital experience and digital engineering delivery, and the ability to lead high-growth, cross-functional teams and bring confidence and expertise to client conversations.  The VP will focus on orchestrating all our experience and engineering service line delivery, ensuring that quality and profitability targets are met and that client outputs are delivered to a high standard.  They will also focus on the key processes and interconnections that enable that delivery - delivery processes, project management, resource forecasting, workflow optimisation, risk management, and talent development in the delivery team.  You will act as a key interface between Growth, Client Services, and Delivery, ensuring seamless business onboarding, optimized workflows, and consistent delivery excellence. WHAT YOU’LL DO: * Delivery Leadership: Oversee the coordination of all craft teams, ensuring successful project delivery with a focus on quality, efficiency, and profitability. * Operational Excellence: Standardize best practices and optimize workflows to drive operational efficiency, resource utilization, and continuous improvement. * Client Onboarding: Collaborate with Growth and Client Services teams to ensure new business is onboarded effectively and RFP responses are robust from a delivery perspective. * Escalation Management: Work closely with Client Services to proactively manage project escalations, developing effective de-escalation strategies to maintain client satisfaction. Where escalations are critical, directly assume operational steering of the affected project team to stabilise delivery. * Continuous Improvement: Champion a culture of continuous improvement, leveraging data-driven insights to refine delivery methodologies and enhance performance. * Innovation & Scalability: Focus on scaling delivery capabilities, fostering innovation, and implementing best practices to support complex, multi-million-euro enterprise initiatives. * Cross-Functional Collaboration: Act as the organisational glue between VP of Engineering, VP of Experience, VP of PMO and the VP of Client & Growth, bringing together delivery and commercial perspectives to align on strategic priorities and ensure cohesive project execution. * Performance Monitoring: Establish key performance indicators (KPIs) to track project delivery quality, team success, client satisfaction, and financial performance. * Financial Sign-Off & Governance: Serve as the business-responsible approver for all invoices, client contracts, staff employment contracts, and freelance agreements, ensuring financial and legal governance across the region. * Weekly Delivery Reporting: Own the preparation and hosting of the weekly delivery meeting with the SVP of Delivery and the Head of Market, aggregating data and insights from multiple internal sources to provide a comprehensive delivery status update. * Internal Stakeholder Management: Maintain active dotted-line relationships with HR Business Partnering, the People Team, Recruitment, and Resource Management, ensuring alignment on people, capacity, and organisational topics. WHAT YOU BRING: * Proven experience in senior delivery leadership roles within the technology or digital services industry. * Strong background in managing cross-functional teams across multiple disciplines (engineering, strategy, design, data, etc.). * Demonstrated success in optimizing delivery operations, resource management, and workflow efficiency. * Strong understanding of client onboarding processes, RFP management, and project lifecycle management. * Excellent problem-solving, decision-making, and conflict resolution skills. * Experience in scaling delivery functions to support complex, large-scale enterprise projects. * Exceptional communication and leadership skills, with the ability to inspire and motivate teams across regions. * Strong commercial acumen with an ability to align delivery operations with business growth objectives. * Authority and experience in signing off invoices, contracts, and legal agreements as business-responsible approver. * Demonstrable experience managing complex internal stakeholder networks including HR, Recruitment, and Resource Management. * Deep understanding of multi-tier margin structures (project margin, gross margin, contribution margin) and non-billable cost management. WHO YOU ARE: * A strategic operator with a hands-on approach to solving complex challenges. * A collaborative leader who thrives in cross-functional environments. * Passionate about driving operational excellence and continuous improvement. * Adept at leveraging data to inform decision-making and enhance performance. * Committed to fostering a culture of innovation, diversity, and inclusion. * Comfortable operating at the intersection of commercial, operational, and people agendas. * A natural connector who bridges craft teams and client-facing functions to create coherent delivery outcomes. * Willing to roll up your sleeves in a crisis - stepping into project operations when the situation demands it. WE OFFER: * Flexible, hybrid working policy (1-2 days at the office, depending on location); * Company pension scheme. * Lease bike options / JobRad and 25% subsidy for the Deutschlandticket. * Occasional breakfast/lunch at the office, Smoothie Tuesdays. * Stay happy and healthy with a contribution to your health through the OpenUp platform; * €50 personal monthly allowance via our dedicated benefits apps for use across daily expenses and lifestyle perks. * Future Bens - Exclusive access to sustainable, healthy products at attractive deals. * Social events, plenty of opportunities to connect with colleagues through organised activities and celebrations. * A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards. * Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! * The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications. * Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities. WHY DEPT®? We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA. We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter. At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build. DIVERSITY, EQUITY & INCLUSION  At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.

Jellyfish

At Jellyfish we believe that our individual differences are our greatest assets. We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment. We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are. Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey. Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers. Join us in shaping a future where business growth and personal fulfilment go hand in hand. Job Description This is not a traditional production leadership role. As the Senior Production Director, you will serve as the champion for AI-driven creative workflows and position the Mexico Hub as the center of gravity for modern, AI content delivery, dedicated to supporting our largest US accounts. We are seeking a visionary and operationally excellent Design & Production Hub Lead to head our flagship delivery hub in Mexico. This is a pivotal leadership role within our global digital agency, carrying a dual mission. First, you will be the cultural and professional anchor for a talented team of 80+ local practitioners, fostering a high-performance environment where creative quality and team motivation thrive. Second, you will act as the chief architect of our operational future, leading the hub’s transformation into a GenAI-first production powerhouse powered by our proprietary platform, Pencil. Key Responsibilities: 1. People Leadership & Output Quality * Inspire & Empower: Provide strong local leadership to a diverse team of 80+ designers, developers, and production specialists. Foster a culture of psychological safety, high motivation, and continuous learning. * Elevate Craft & Quality: Establish and maintain rigorous standards for creative and production output, ensuring all work delivered from the Mexico hub is world-class and strictly aligned with global client expectations. * Talent Development: Identify, mentor, and retain top tier talent. Build clear career pathways and upskilling programs to prepare the team for the future of digital advertising. * Hub Operations & Culture: Drive local engagement initiatives, manage resource allocation efficiently, and ensure the Mexico hub remains a vibrant, collaborative, and inclusive place to work. * Cross-Border Synergy: Foster deeper collaboration, cultural alignment, and relationship building between the US and Mexico teams to ensure seamless cross-border delivery. * Commercial Accountability: Embed a hyper-commercially minded culture across the hub, optimizing resource utilization and driving profitability. In close alignment with the Mexico Country Managing Director, the Hub Lead will actively participate in global pitches and identify local commercial opportunities, guiding the team to unlock viable business pipelines for the Mexico City office by leveraging our GenAI capabilities as a core competitive advantage. 2. GenAI Transformation & Innovation * Drive the "GenAI-First" Evolution: Lead the strategic and operational shift from traditional production workflows to an automated, augmented, GenAI-first model. * Pencil Evangelism: Act as the primary champion and super-user of our proprietary GenAI application, Pencil. Integrate its capabilities into the DNA of daily hub operations. * Change Management: Navigate the team through the cultural and technical shifts of AI adoption, addressing resistance with empathy, clarity, and continuous training. * Process Re-engineering: Audit legacy ways of working and design new, hyper-efficient workflows that leverage Pencil to scale content creation, optimize turn-around times, and reduce production friction. Leverage AI through Real-Time Creative processes to deliver more efficient creative through to production and cost-effective delivery. * Feedback Loop: Partner closely with global product and engineering teams to provide local feedback, feature requests, and use-cases to continuously improve the Pencil platform. Qualifications & Experience: Experience: 10+ years of experience in creative production, digital advertising, or studio management, with at least 4+ years in a senior leadership/people-management role overseeing large teams (50+ people). AI Literacy: A passionate early adopter of Generative AI tools (image, text, video, and workflow automation). Direct experience managing an AI transition or implementing automated creative workflows is highly desirable. Change Management: Proven track record of transforming traditional creative operations into agile, tech-driven models without sacrificing creative integrity. Agency Savvy: Deep understanding of the global digital advertising landscape, asset localization, dynamic creative optimization (DCO), and high-volume asset production. Languages: Native-level fluency in Spanish and full professional proficiency in English are required (frequent collaboration with global leadership). Leadership Style: A blend of high emotional intelligence (EQ) to motivate people, and sharp operational intelligence (OQ) to drive technical change. US Market Understanding: Experience managing large, demanding US-based client accounts, with a thorough understanding of their market dynamics and speed requirements. Commercial Acumen: Strong financial acumen with proven experience in scoping, budgeting, resource modeling, and driving hub profitability. Network: A robust network of top-tier freelance creative and production talent across Mexico and LATAM.   Note: We emphasise skills, expertise and behavioural attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English. Additional Information Join Jellyfish and experience a workplace where we prioritise your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs. 💰 Savings fund: You'll save 5% of your monthly income and Jellyfish will contribute the same amount you save to your savings fund. 💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours. 🏥 Health Insurance: We provide a private health insurance policy that includes visual and dental plan coverage. Unfortunately, there has been an increase in fake recruiters impersonating Jellyfish and unlawfully using our brand name. If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com.