Strategic Account Manager

Bynder

At Bynder, we don’t just store creative assets; we enable brands to deliver exceptional content experiences that drive business impact. In an era of exploding content volume and complexity, the world’s most iconic brands, including Spotify, Campari, and Lacoste, trust Bynder as their single source of truth for creative content. Our industry-leading DAM platform serves as the strategic engine for brand governance and control. We are leading the shift from management to AI-powered content orchestration. By integrating human-led, customizable AI Agents directly into our enterprise-grade infrastructure, we enable brands to augment their workforce and intelligently automate high-effort workflows without sacrificing brand integrity. We turn creative content into intelligent assets that accelerate personalization and drive measurable business outcomes. Ready to grow your career by helping the world’s leading brands deliver exceptional content experiences? Join our global team of 600+ ‘Byndies’ and help 4,000+ organizations work smarter with their content. Explore this opportunity and apply now to join our team. Bynder is seeking an experienced and highly motivated Enterprise Customer Success Manager with a strong background managing and growing relationships with strategic and high-profile customers using cloud-based marketing technology platforms. As an Enterprise Customer Success Manager, you will work closely with customers to ensure they are getting value and driving business outcomes by leveraging Bynder's solutions. This role requires a proactive, strategic approach to customer management, business acumen, technical aptitude, commercial skills, a deep understanding of the enterprise customer’s needs and challenges and a "deliver plus one" mindset to managing customers.  What you will do: * Serve as the trusted advisor to Bynder customers, providing strategic direction, thought leadership, and best-practice guidance to align their business objectives with an evolving DAM deployment. * Drive value and measurable business outcomes aligned to corporate strategic objectives, by ensuring customers realize value, achieve ROI, and deliver exceptional content experiences to user communities and the omnichannel. * Increase adoption and consumption of Bynder's Solutions and integrations with upstream creative and downstream delivery systems. * Own the strategic success plan: Set goals for value realization and develop and execute account/success plans to support those goals. * Manage and own the renewal cycle end-to-end, including strategy, proposal creation, negotiation, and engagement with procurement, in collaboration with the Strategic Account Manager. * Collaborate on account strategy for retention and growth with Strategic Account Managers, the Partner team, and a network of SI/technology partners. * Conduct effective account profiling, discovery and business reviews to understand the customer's strategic priorities, go-to-market, digital, content and AI strategies financial profile, latest news and organizational needs. * Map and engage key stakeholders across the customer’s organization to align objectives, accelerate adoption, and build strong executive and functional champions. * Keep customers informed on Bynder's latest innovations and proactively recommend how they can maximize value from the platform. * Act as a liaison between the customer and the Product team, strategically representing customer feedback to inform the product roadmap. * Accountable for driving industry-leading gross retention, net retention, and expansion in your book of business. What you bring: * 7+ years of experience in customer success, account management, or a sales-related field, managing complex enterprise SaaS marketing technology accounts. * 5+ years in enterprise SaaS within the DAM or MarTech industry, demonstrating technical aptitude and a deep working knowledge of the DAM ecosystem and its integration points (CMS, PIM, eCommerce, and Creative Tools). * Exceptional business acumen and commercial skills This includes successfully conducting effective discovery, managing complex customer objections, quantifying value and outcomes, commercial negotiations, and navigating strategic account roadblocks. * Proven experience managing high-value, complex customer deployments and building influential relationships with multiple stakeholders at the Director, VP and C-level. * Strong customer storytelling to demonstrate value, inspire stakeholders, and elevate strategic and executive-level conversations. * Experience managing the end-to-end renewal cycle for high-value accounts, including strategy, proposal creation, and procurement engagement. * Strong understanding of the enterprise environment, with the ability to communicate value at different organizational levels, navigate complex structures, and build strong internal champions and executive relationships. * Proven ability to build and manage an expansion pipeline and collaborate closely with an Account Manager to grow and expand high-value accounts.Experience engaging with system integrators and tech partners to streamline execution, extend value and accelerate driving outcomes. * Excellent communication, professionally assertive, interpersonal skills, and critical thinking for problem-solving, handling challenging situations, and influencing without direct authority. * Highly motivated, passionate about learning, strong in conviction and thrives working cross-functionally and collaborating in a fast-paced team environment. * Strong analytical skills and data-driven with experience leveraging customer data to inform decisions and strategies. * Proficiency with AI tools and an understanding of AI's impact on the marketing industry. * Strong time-management skills and the ability to juggle and prioritize multiple projects simultaneously. * Familiarity with CRM systems and customer success platforms (Salesforce and Catalyst is a plus). Salary: We are able to offer $98K-$125K + Commission Depending on Experience Why you'll love Bynder! At Bynder, innovation is in our DNA. We've worked hard to build an environment that promotes creative thinking and self-initiative within a culture of fun. It’s common to find colleagues hanging out after work - if you believe in "be nice, work hard, have fun", you'll have an office full of friends. * Competitive compensation * 401(k) - dollar for dollar match up to 6% * 100% Company-paid medical, dental, vision, and life coverage for you and your family * Unlimited vacation policy * Room to advance in a high-growth tech company * Referral bonus plans * A light-hearted and fun work environment Our Commitment: Bynder Love is the principle that guides the way we grow our teams, support our employees, and celebrate our differences. At Bynder we strive to create a culture that embraces every Byndie because differences in background, experience, and perspective makes Bynder even better. At Bynder a diverse, inclusive, and equitable workplace is one where all employees, whatever their ethnicity, color, sex, age, religion, disability, sexual orientation, gender identity, national origin or physical and mental ability are valued and respected. Our commitment is for all Byndies to have the freedom to be their true authentic selves. Just as we are never finished innovating, Bynder’s dedication to being An Even Better Bynder is a constant, evolving commitment that includes education, listening, and action.   All your information will be kept confidential according to EEO guidelines. Equal opportunity employer, M/F/D/V #LI-Hybrid #LI-AS1

Cradle

THIS IS CRADLE Proteins are the molecular machines of life, used for many therapeutic, diagnostic, chemical, agricultural and food applications. Designing and optimizing proteins takes a lot of expert knowledge and manual effort, through the use of custom computational and biological tools. Machine learning is revolutionizing this space, by enabling high-fidelity protein models. At Cradle, we offer a software platform for AI-guided discovery and optimization of proteins, so that biologists can design proteins faster and at scale. We are already used by clients across biopharma, biotech, agri-tech, food-tech, and academia. We're an experienced team of just over 100 people. We've built many successful products before and have enough funding for multiple years of runway. We are distributed across three offices in Amsterdam, Boston, and Zurich, alongside a few remote colleagues. We offer our employees a very competitive salary, a generous equity stake in the company and a wide range of benefits and career progression opportunities. YOUR ROLE As an Engagement Manager within our Customer Success team, you’ll ensure that Cradle’s largest customers achieve success across their entire protein R&D portfolio. While your Scientific Advisor peers drive success at the project level, you will own success at the portfolio level — building deep relationships with senior stakeholders, aligning on portfolio success metrics, and ensuring our software and services deliver measurable value across departments and programs. You’ll serve as a trusted partner to senior leaders in global biopharma and industrial biotech companies, guiding strategic planning, adoption, and expansion of Cradle’s platform. Working closely with Scientific Advisors, Account Executives, and Product teams, you’ll translate Cradle’s scientific impact into business outcomes and long-term partnerships. YOUR RESPONSIBILITIES Strategic Account Leadership * Oversee post-sale success across global biotech and pharma customers, from initial onboarding to long-term, broad adoption. * Define and track portfolio-level success metrics and ROI, presenting progress to senior customer stakeholders. * Establish and lead steering committees to align stakeholders and ensure Cradle delivers measurable impact. * Understand customer budget cycles, licensing models, and R&D roadmaps to identify timely opportunities for growth and renewals. * Partner with Account Executives to expand Cradle’s footprint across new business units and therapeutic areas. Program and Relationship Management * Coordinate with Scientific Advisors to ensure smooth project initiation, resource allocation, and execution within licensed project slots. * Manage multi-workstream engagements, ensuring alignment across Science, Product, and ML teams. * Inspire and lead your cross-functional Cradle team to deliver seven star customer experiences. * Act as the primary escalation and coordination point for enterprise accounts. Customer Experience and Voice of Customer * Solicit, capture and communicate customer feedback, driving improvements in Cradle’s product and service delivery. * Partner with Product and Machine Learning Research teams to align customer strategic priorities and Cradle’s roadmap. * Design and co-create training and education initiatives that empower scientists to succeed on the Cradle Platform. * You will advocate for Cradle’s customers internally without losing sight of the delivery efficiency and interests of the Cradle team. YOUR QUALIFICATIONS Must-haves * Deep understanding of biopharma R&D workflows and the ability to confidently engage with executive stakeholders as well as experimental and computational scientists. * 5–7+ years in enterprise client-facing roles (program management, consulting, or customer success) ideally in Life Sciences. * Proven ability to lead complex, multi-stakeholder programs and drive measurable ROI. * Strong relationship-building, executive presence, crisp communication, and excellent organizational skills. * Comfortable presenting scientific and business insights to internal and external cross-functional audiences. * MSc or advanced degree in Molecular Biology, Biotechnology, Bioengineering, or a related field, or equivalent professional experience. * Willingness to travel to- and work from customer sites (20% of the time). Nice-to-haves * Experience managing enterprise SaaS deployments. * Familiarity with services commercials (SOWs, budgeting, resourcing, and change orders). * Experience with machine learning applications in life sciences or biotech. OUR COMMITMENT TO INCLUSIVE HIRING Cradle evaluates all candidates based on merit, regardless of sex, gender, ethnicity, socio-economic background, or any other aspect of identity. We maintain zero tolerance for discrimination and actively encourage candidates from all backgrounds to apply. AI DISCLOSURE Cradle uses an applicant tracking system that includes basic AI-assisted features which may generate scores or rankings based on how applications match a job description. These outputs are not used to make or meaningfully influence hiring decisions — all candidates are evaluated through a thorough, human-led review by our recruiting team. A NOTICE ABOUT RECRUITMENT SCAMS Please be aware that scammers are posing as us in order to get your personal details or money. We only communicate via @cradle.bio email addresses, we only make job offers after having met you in person at our office in Zurich or Amsterdam, and we never ask you to pay for anything during the interview process.

Clasp

Partner Success Manager Remote (ET & CT time zones only – some travel required) About Us Clasp is a mission-driven, venture-backed startup transforming access to education and career pathways—starting with the healthcare workforce. By enabling employers to invest in future talent where it matters most—easing overwhelming student debt—our platform creates lasting bonds between employers and employees. We believe that when employers have a stake in the cost of education, we can create a more sustainable, equitable, and skilled workforce. Fresh off our Series B, we’re entering our next phase of growth. Clasp is a Forbes Fintech 50 company, a SHRM portfolio company, and has been named by Business Insider as one of the “Top 14 Healthcare Startups to Watch in 2026” and one of the “43 Startups to Bet Your Career On in 2025.” We’re not just building a fintech product—we’re driving economic mobility. If you’re excited to build, grow, and make a real impact, join us. The position will serve as both a strategic advisor and an enthusiastic champion for Clasp’s employer partners. This role blends deep knowledge of our creative work with inspiring communication and storytelling to build excitement, strengthen alignment, and drive long-term growth.You’ll own a portfolio of partners and go beyond traditional success management—immersing yourself in the details of our work, asking probing questions about partner goals, and shaping conversations that spark expansion opportunities. You’ll collaborate closely with Sales, Implementation, Product, Marketing, and Talent Fulfillment to ensure Clasp’s creativity shines and partners see measurable impact. If you’re excited about using education and technology to solve systemic problems in workforce development—and want to grow with a high-impact, high-growth team—we’d love to hear from you. What You’ll Do: * Drive Enthusiasm and Advocacy: Deliver high-energy, compelling partner engagements—using storytelling, visuals, and real impact examples to make partners excited about Clasp’s creativity. * Champion Strategic Growth: Push conversations beyond the present. Ask deeper questions about multi-year goals, hiring strategies, and industry shifts to uncover expansion opportunities. * Know the Work: Stay fluent in the details of Clasp’s creative output, talent fulfillment roadmap, and performance metrics, so you can credibly advise partners. * Facilitate Onboarding and Alignment: Partner with sales and implementation teams to streamline launches, ensuring clarity and consistency from pre-sale through steady state. * Lead Technical Problem-Solving and Enablement: Guide partners through onboarding, scoping, and translating requirements into actionable builds; deliver training and change management support to ensure adoption and long-term impact. * Monitor and Optimize Performance: Analyze partner metrics and feedback to identify risks and opportunities, balancing long-term strategy with responsive day-to-day support. * Collaborate Cross-Functionally: Present materials developed by internal teams with authority and context, ensuring partners see the full value of Clasp’s work. * Act as a Trusted Advisor: Serve as a subject matter expert, offering training and insights to maximize the value partners derive from Clasp’s services * Partner Engagement: Conduct high-impact business reviews and regular touch points to enhance partner satisfaction and expand Clasp’s value What You’ll Need: * Experience in account management, customer success, management consulting, or other client/customer-facing role * Proven problem-solving and analytical skills to identify partner challenges and risks and design effective solutions * Relationship-building and communication skills with the ability to foster trust, understanding, and alignment across diverse audiences * Excellent communication skills and the ability to think strategically while executing tactically, balancing long-term goals with immediate partner and business needs * Collaborative mindset with experience working across multiple departments to build cohesive strategies and implement cross-functional initiatives * Adaptability and resilience to navigate the fast-paced, evolving landscape of a high-growth company Nice to Have: * Familiarity with education benefits, workforce development, or upskilling programs * Experience working with human resources and/or talent acquisition stakeholders * Understanding of healthcare industry What We Give In Return * Competitive cash and equity compensation * Health benefits (health, dental, & vision), 401k * Commuter benefits * Flexible PTO policy * Opportunities to grow and perform in a fast-paced environment alongside a stellar team. Salary The salary range for this position is competitive and will be commensurate with the candidate's experience, qualifications, and industry knowledge, ranging between $110,000 to $130,000 annually. In addition to the base salary, we offer an attractive equity component as part of our compensation package, providing an opportunity for eligible employees to share in the success and growth of our company. We are committed to offering competitive compensation and benefits packages to attract and retain top talent. Closing If you are a highly driven individual with a passion for technology, and you thrive in a dynamic and fast-paced environment, we want to hear from you! Join us in revolutionizing the workforce solution industry and making a meaningful impact on businesses worldwide. Apply now to be a part of our growing team! We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents. Clasp is an equal opportunity employer and prohibits discrimination and harassment of any kind. We embrace diversity and are dedicated to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.