Health Club Host (Part Time) - Soho House Brighton

Soho House

The Role…  At Soho House, a Health Club Host is the face of the fitness area, providing a warm welcome, excellent service, and continuous support to ensure members and guests enjoy a clean, safe, and motivating workout environment Your main responsibility is a blend of hospitality and operational support — helping members feel at ease, offering guidance on equipment, and ensuring the gym floor is immaculately maintained.  ---------------------------------------------------------------------------------------------------------------------------------- What's in it for you? * Weekly Pay * Team meal whilst on shift prepared by our chefs * £20 Taxi Contribution for late shifts * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Staff Room Rates * Health Cash Plan (option to up to 2 additional dependents) * Dental Plan (option to add up to 2 additional dependents) * Birthday Day Off after 1 years' continuous service * Up to 50% Staff Discount on Cowshed & Soho Home * In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. * Free Counselling Sessions * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career ---------------------------------------------------------------------------------------------------------------------------------- Key duties… * Welcome every member by name and guest with open arms and in a hospitable manner.   * Respond to guest inquiries and requests in a timely, friendly and efficient manner.   * Provide basic guidance on equipment usage and club rules when needed (not personal training unless qualified)  * In real-time ensure that any member related concerns are addressed and action items have been set, and management team have been notified.   * Build relationships with members and guest. Communicate red flags and positive feedback to management and wider team.   * Ensure the gym floor is clean, orderly, and safe at all times — including wiping down machines, restocking towels, and managing equipment placement  * Support fitness instructors and personal trainers with class setups or member handovers  * Encourage a positive, inclusive, and respectful workout atmosphere   * Uphold discretion and professionalism, especially when serving VIPs and PWKs. * Assist with booking appointments, classes, or providing information about fitness services and facilities  ---------------------------------------------------------------------------------------------------------------------------------- What we are looking for... A successful Health Club Host for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success.   * Minimum of 2+ years’ experience in similar capacity * Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure * Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests * Must be able to demonstrate competency as outlined in the training schedule and Club School * Must be able to work flexible shifts and schedules, including weekends and holidays as needed * Ability to take direction, work in a team environment and autonomously The salary range for this role if filled within the UK is listed below. The range for the position in different geographies may vary based on market differences. Pay Range £15.50—£15.50 GBP

Soho House

Soho House & Co. – Barcelona. The place…  Located in the Gothic Quarter, opposite Port Vell, the House has a private Club for our Members. The Health Club offers innovative options for taking care of our bodies and minds. We also have 56 rooms, a private cinema room, and our signature Cecconi's restaurant. Job Purpose As a Spa & Gym Recepcionist with Soho House, your role is to make sure that our members and guests have an amazing experience every time. You will deliver an excellent first impression and a warm greeting to everyone as they come in. You will showcase our Values: Collaboration, Simplicity, Kindness and Passion.    Main Duties * Ensure every member is welcomed by their name and guest is welcomed with open arm and in a hospitable manner: the Soho House way is warm and friendly. * Well- versed on standard operating procedures, menus, amenities and collect laundry for Housekeeping Department. * Learn about all the different services and how much Soho House Gym & Spa has to offer. * Maintain a clean, sanitary and safe environment: reception area. * Manage members lists, bookings Spa services and Booking personal training classes * Support, direct, solve problem in real- time to ensure any guest related concerns are addressed straight away. * Build a positive relationships with members and guest. * Communicate and red flag any feedback to the management team. * Influence a fun and positive atmosphere by being approachable and professional. * Welcome new hire and train everyone to the Soho House standards ie: Steps of service, Soho House knowledge. Requirements A successful Spa & Gym Receptionist for Soho House will ideally have up to 2 years’ experience in a busy high-profile venue and a natural flair for first class service. You’ll be reliable, friendly and happy to be a key part of the team that strives for success. * Strong attention to details * Excellent customer service * Fluent in English and Spanish * Organised and reliable Ability to handle feedback to achieve member satisfaction * Ability to multitask and work in a fast-paced environment * Ability to understand and follow written and verbal instructions * Excellent interpersonal, communication and problem solving skills.  What we are offering? * Team meal whilst on shift prepared by our chefs * Soho Friends Membership * 50% Team discount on Food & Drink, 7 days a week * Team Room Rates; Any Bedroom, Any House, $100 a night * Birthday Day Off * Discount on Cowshed products and Soho Home (up to 50%) * Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate. * Continuous training to develop yourself personally and professionally * Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

Soho House

Scope of the Job At Soho House, a Club Receptionist/Host is one of the first point of contacts for members guests and staff before being seated for their dining experience. As a Host, you are responsible for greeting guests, answering all incoming calls, and creating reservations for the Club or F&B Operation(s)/Restaurant(s). The Host, has acute organizational and people skills which often in infectious and promotes positive experience from the moment anyone arrives up until their departure. Responsibilities also entail excellent service to all guests, members and staff via friendliness, professional, and organizational efficiency.   A successful Host, you may be responsible for training other reception team members on process and service standards set at Soho House. As an experienced Host you are required to be able to master our phone system, have a warm and friendly disposition, ensure all anticipated covers are accounted for during service and tables are ready for the reservation’s arrival.   Key Responsibilities • Ensure every member and guest is welcomed by name (if local/applicable) and new guests are welcomed with open arms and in a hospitable manner • Answer high-volume phone lines and confidently answer standard Q&A regarding menus, hours of operation and amenity availability/pricing and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries in full and with complete detail • Create reservations for club/restaurants and assist F&B Managers on the floor with service standards and service execution • Punctuating all calls and interactions with friendliness, accuracy, and discretion • Work with the reception team to ensure excellent service for members and open dialogue is had to manage expectations properly • Build relationships with members and guests and communicate and red flags and positive feedback to management to assess • Influence a fun and positive atmosphere by being approachable and professional • Performs other duties as assigned by supervisor/manager   Main Duties * Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner * Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries * Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing * Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet * Perform Guest List duties on the floor level, club and/or Rooftop (if applicable) * Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set * Assist guests by checking/ retrieving their coats and/or items they left with the bell person * Build relationships with members and guests and communicate and red flags and positive feedback to management to assess * Influence a fun and positive atmosphere by being approachable and professional Required Skills/Qualifications * Minimum of 3+ years’ experience in a similar role. * Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities. * OpenTable experience * Salesforce and Opera experience is a plus * Problem solving skills and bring conflict resolution to any anticipated or current matter * Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment * Strong communication skills and ability to understand and follow written and verbal instructions * Flexible schedule and ability to work nights, weekends and holiday’s (as needed) Physical Requirements * Must be able to seize, grasp, turn and hold objects with hands. * Must be able to work on your feet for at least 8 hours. * Fast paced movements are required to go from one part of the club to others. * Must be able to move, pull, carry or lift at least 40 pounds. * Occasionally kneel, bend, crouch and climb as required. * Work indoors and outdoors Why work with us... Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career. * Health Care + 401K: Full time employees are eligible for full benefits; Medical, Dental & Vision as well as Retirement fund with a 2% match * Paid Time Off: Full- Time Employees have sick day's + vacation days * Career Development: Soho House can progress your career domestically or internationally as well as managerially or technically * Soho Impact: Empowering the Soho House Community to make positive change, through mentoring, apprenticeship, local outreach and sustainability * Learning & Development: An extensive range of internally and externally run courses are available for all employees. * Cookhouse & House Tonic: Celebrating our passion for food and drink. Check out our monthly calendars and get involved in trips, training's and events. Available to all. * Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to. * Team Meal: Whilst on duty in our Houses & Restaurants you will be provided with a substantial meal free of charge. In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law. Pay Range $23—$23 USD