Churn Specialist | DTC E-commerce | 100% Remote EU

Culligan Sverige AB

🌍 We are the Culligan Nordic Group Culligan Nordic is part of Culligan International Group, a global leader in water treatment with headquarters in Chicago and operations in over 90 countries. With ca 400 employees in the Nordics, we are one of the region’s largest players in drinking water, coffee and professional kitchen solutions. You’ll recognize us by our strong customer focus, reliable service and dedication to environmentally friendly and ethical business practices. We are a growing company, in the Nordics primarily through acquisitions. This creates exciting opportunities and a fast paced environment – while being backed by the stability of a strong international group. At Culligan, we value diversity and inclusion. We believe the best teams consist of people with different backgrounds, perspectives and experiences. That’s why we welcome applicants of all ages, genders and identities – no matter who you are, you are welcome with us. Do you recognize yourself in the role description? Then don’t hesitate to apply! 🪄 Role overview This is not a traditional sales or customer service role. As a Retention Specialist focusing on the Finnish market, you are the link between customer, business and future. You will be based at our Nordic headquarters in Stockholm, while working in daily dialogue with our Finnish customers – customers who may hesitate, consider leaving, or need to be reminded why they chose us in the first place. You communicate fluently in Finnish, and use your cultural understanding of the Finnish market to listen, analyse, challenge and guide customers towards long term relationships. In 2025, we launched a brand new Nordic retention team with a driven new manager and a clear ambition: lower churn and more satisfied customers. We are building a proactive, data driven and business oriented approach to customer loyalty – and you are one of the key players. You won’t just be retaining Finnish customers, but also the one capturing insights into what works, what doesn’t, and how we can improve. In other words, you are the customer’s voice within the organisation! This role is about real business, relationships and impact. You bring experience from Finland and a deep understanding of the Finnish customer’s needs and expectations. You are driven by creating sustainable solutions and seeing your work directly influence both customer satisfaction and business results. When you succeed, it shows – in the numbers, happy customers and company development. What you will do: Be on the front line of our most important customer relationships on the Finnish market, in daily dialogue with customers considering leaving, changing or developing their cooperation with Culligan Deep dive into the customer’s needs, business and challenges to find solutions that create value for both the customer and Culligan Actively win back, secure and grow business – with a clear focus on reducing churn and increasing customer lifetime value Work both data driven and relationship driven: proactively based on insights and patterns, and reactively in sharp customer dialogues Drive retention conversations that actually make a difference – with the right offer, tone and timing Follow up, analyze and maximize every opportunity in CRM, always with KPIs and business results in focus Be the customer’s voice within the organization and deliver sharp insights on what works, what doesn’t and what we need to improve Work closely with Customer Care, Sales, Marketing and Service to create a seamless premium experience that makes customers stay, grow and recommend us We believe that you: Communicate professionally with both customers and colleagues in Finnish as well as English. If you also speak Swedish that is a great bonus! Thrive on the phone and love interacting with customers – for you, every conversation is an opportunity to influence the business and create value Have experience from sales, retention, account management or customer service – preferably with a focus on reducing churn and building customer loyalty Are sharp and analytical, read between the lines and turn dialogue insights into concrete solutions Take full ownership – you drive every case, save agreements and make sure nothing is left unanswered Understand the value of long-term relationships and always work with sustainable, business minded solutions – not short term quick fixes Are data driven, system savvy and structured, but thrive in a fast paced environment with results as your benchmark Are more than an administrator – you want to understand the customer, create results and win back relationships 👯 Your team You will be part of our Nordic retention team, with four colleagues in Norway and Finland. The team is growing, and we work hard to strengthen our capacity and presence across the Nordics. Retention is part of the Marketing department, and you report directly to our Retention Manager. Things happen here: decisions are made and initiatives are rewarded. At the same time, there is room to do things right: understand the customer, analyze needs and build solutions that last. 📍Location This role is based at our Nordic headquarters in Sollentuna, Stockholm. We recruit on an ongoing basis and will contact you within a couple of weeks after your application. This recruitment process is conducted in English, or Swedish if you prefer! Please submit your application and CV in English, and be prepared for interviews in English throughout the process. If you have questions about the role or the recruitment process, you are welcome to contact amanda.westerberg@culligan.se. Due to GDPR, we do not accept applications via email. We look forward to your application!

think-cell

Customer Enablement Specialist - Join Our Innovative Team at think-cell Software  Our Story  At think-cell, we create powerful software solutions that help professionals be more efficient and productive. Founded in 2002 and based in Berlin, our tools integrate seamlessly with Microsoft Office to help users create presentations, charts, and diagrams with ease. Our dynamic, international team values creativity, collaboration, and technical excellence.  What You Will Do   The Customer Enablement Specialist will be responsible for ensuring the enablement of think-cell customers by delivering training, workshops, and best practices to a defined set of customer accounts within a specific geographical region. Key Responsibilities:  * Collaborate with Account Executives to drive account growth and execute plays that address churn risks, ensuring high customer satisfaction. * Lead think-cell training sessions and workshops, enhancing software adoption and value realization. * Gather customer feedback and share insights with product and marketing teams to drive product improvements and customer success. * Maintain accurate and up-to-date customer data and opportunities in systems like Salesforce. You will be great for this position if you have   * 2+ years in Customer Enablement, Customer Success or Account Management, preferably in SaaS. * Professional proficiency in English (C2 level or equivalent). * Proven track record in creating and delivering training programs. * Excellent written verbal and communication skills. * Proven ability to analyze feedback and drive actionable results. * Willingness to work on-site in our London office 3 days per week, with 2 remote day Our Values  As part of our team, you will embody and help shape the following principles that define us:   Forward Thinking: We embrace change and challenge the status quo.  Ownership: We take pride in our work and learn from our mistakes.  Customer First: We prioritize delivering lasting value.  Unified Team: We foster collaboration, respect, and integrity.  Strive for Excellence: We set ambitious goals and pursue quality.  We believe in a human hiring process, every application is personally reviewed. Why is think-cell the right place for you? We empower over 1.3 million users across 35,000 companies, including top consulting firms and major global enterprises. With offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai, we’re a diverse team of over 220 people, committed to innovation and excellence.  think-cell is more than a job – it's a chance to be part of an innovative, inclusive team that values collaboration and growth. We encourage applicants from all backgrounds to apply. Together, we can shape the future of productivity software. We can’t wait to see what you’ll bring to the team!

cisbox

WEN WIR SUCHEN Du bist als Customer Success Specialist (m/w/d) zentraler Ansprechpartner für unsere wichtigsten Kunden. Du stellst sicher, dass unsere Lösungen optimal genutzt werden, stärkst die Kundenbindung und trägst aktiv zu einer herausragenden Customer Experience bei. DEINE ROLLE * Betreuung und Weiterentwicklung unserer Key Accounts im operativen Tagesgeschäft  * Proaktive Kommunikation durch regelmäßige Check-ins, Abstimmungen und Beratungsgespräche  * Enge Zusammenarbeit mit Onboarding, Sales und Produktmanagement  * Identifikation von Optimierungs- und Wachstumspotenzialen (z. B. Nutzungserweiterung)  * Unterstützung bei Vertragsverlängerungen und Renewals  * Durchführung von Quarterly Business Reviews (QBRs) und Mitwirkung an Kundenbindungsmaßnahmen (z. B. NPS)  * Schulung und Enablement unserer Kunden zur optimalen Nutzung unserer Software * Proaktive Maßnahmen zur Churn-Prävention sowie Planung und Umsetzung von Win-Back-Aktivitäten zur Reaktivierung von Kunden DAS BRINGST DU MIT * Abgeschlossene Ausbildung oder Studium im Bereich Betriebswirtschaft oder Wirtschaftswissenschaften – idealerweise mit Interesse an Softwarelösungen und Kundenmanagement * Erfahrung im Key Account Management, Customer Success oder technischen Kundenservice, idealerweise im SaaS-Umfeld  * Nachweisliche Erfolge in der Steigerung von Kundenzufriedenheit, Retention-Rate und Net Revenue Retention * Ausgeprägte Kundenorientierung und Kommunikationsstärke  * Fähigkeit, komplexe Inhalte verständlich zu vermitteln und Kunden zu begeistern * Strukturierte, eigenverantwortliche Arbeitsweise und hohe Serviceorientierung * Analytisches Denken sowie ein gutes Verständnis für Prozesse und Softwarelösungen  * Freude daran, Wissen zu vermitteln und Kunden weiterzuentwickeln  * Sehr gute Deutsch- und Englischkenntnisse  WAS DICH ERWARTET * Intensive Einarbeitung on-the-job * Faires Gehalt und betriebliche Zusatzleistungen * Flexible Arbeitszeiten und Home Office * Individuelle Weiterbildungs- und Entwicklungsmöglichkeiten * Regelmäßige Teamevents und gemeinsame Mittagessen * Eine offene Unternehmenskultur und regelmäßige Feedbacks * Moderne Arbeitsmittel und innovative Technologien WARUM BEI UNS Die cisbox ist ein führender Anbieter für Procure-to-Pay SaaS Softwarelösungen mit diversen Lösungen für die Digitalisierung von Bestell- und Rechnungseingangsprozessen sowie im elektronischen Zahlungsverkehr. In diversen Branchen und insbesonders in Hospitality, Healthcare, sowie in Services Segmenten ist die cisbox als marktführender Lösungsanbieter in der gesamten D/A/CH-Region und bei mehr als 50.000 Benutzern bekannt und geschätzt. INTERESSE? Dann bewirb dich noch heute über unser Bewerbungsformular! Ein Anschreiben ist für uns keine Pflicht. Sende uns einfach deinen Lebenslauf zur Prüfung. Wir freuen uns auf deine Nachricht!