Customer Support Specialist

Sales Support Specialist

Tide

ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: * Tide is available for UK, Indian, German and French SMEs * Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly * Over $300 million raised in funding * Over 2,800 Tideans globally * Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 * We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love - for too long, these customers have been under-served by the big banks. Funding Options joined the Tide family in early 2023 to lead their Partner Credit Services offering. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through their multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service. ABOUT THE ROLE This role will focus on supporting the Asset Finance Specialists in collecting documentation and liaising with borrowers, lenders and suppliers in order to progress payouts to completion, playing an important role in the process of helping customers make their ambitions become a reality. WHAT YOU'LL BE DOING * Managing the final stages of the asset finance transaction, ensuring documents are accurate and provided in a timely manner * Updating and liaise with clients and Asset Finance Specialists to complete on transactions * Progressing payouts efficiently and with attention to detail * Building your knowledge of lenders and their processes * Chasing documents from clients and suppliers * Managing inbound communications from our customers and suppliers * Maintaining accurate, up-to-date information on any prospects that you speak with (in Salesforce) WHAT WE ARE LOOKING FOR  * An obsession for delivering the highest level of customer service, along with superior communications skills * A results-oriented work ethic with impeccable attention to detail, determination and drive * Ability and desire to work in a fast-paced environment and effectively engage with clients and our Asset Finance Specialists to progress completions quickly and accurately * Work well independently as well as collaboratively with the wider business * Ability to troubleshoot issues quickly and effectively * Experience working on the telephones - sales or call centre based environments * Works effectively in virtual teams with colleagues, customers, suppliers and others   WHAT YOU'LL GET IN RETURN * Salary: €16,400.00 - €18,450.00 * 25 days paid annual leave  * 3 paid days off for volunteering or L&D activities * Extended maternity and paternity leave covered by the company * Personal L&D budget in the amount of 1000 BGN per year * Additional health & dental insurance * Mental wellbeing platform  * Fully covered Multisports card * Food vouchers * Snacks, light food, drinks in the office * WFH equipment allowance * Flexible working from home * Sabbatical Leave   TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.  While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.  We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.   At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.   Disclaimer   It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: * Tide does not charge any fees at any stage of the recruitment process. * All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. * Communication from Tide will only come from an official @tide.co email address. * Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.   Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.

Churn Specialist | DTC E-commerce | 100% Remote EU

Foxelli Group

Please be informed that Foxelli Group hires exclusively in-house and doesn't work with any external recruitment agencies. Any company or individual claiming to recruit on behalf of Foxelli Group is not affiliated with us. At Foxelli, we’re building more than e-commerce brands - we’re building a tribe of thoughtful humans: AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together. Ten years in, our D2C brands reach millions and generate over $20M annually. Our focus stays simple: create products customers love and a team that actually enjoys building them. If you love to learn, experiment, think boldly, make decisions, and build things that matter - you’ll feel at home with us. WHY JOIN FOXELLI? Foxelli is a place for people who think deeply, learn quickly, automate repetitive work, enjoy spending time together, and build things that matter. We work hard, joke often, and don’t take ourselves too seriously. If you’re excited about AI, eager to learn, and want to create work that genuinely means something with people who care, you’ll feel right at home with us - no matter where you are in your career. THE ROLE We're looking for a Churn Specialist to help us get closer to our customers - understand what they actually need, spot where we're falling short, and find ways to retain them. You'll work across multiple Foxelli Group brands, investigate the full customer lifecycle and turn data into initiatives that actually move the needle on retention. You won't just track churn numbers. You'll own the thinking behind what is happening with the brand and drive the ideas to help retain our customers. If you love: * getting into customer data and finding the story behind the numbers * mapping out a customer journey and spotting where things go wrong * testing ideas - onboarding tweaks, lifecycle flows, CRO experiments, win-back sequences, etc * using AI and automations to move faster and do more with less * understanding what makes customers stay (or leave) on a psychological level * working across multiple products and brands without losing focus And if you're someone who can take a messy churn problem, break it down into clear hypotheses, and see them through to results… …you might be our person 👀 🚀 WHAT YOU'LL BE DOING Churn Analysis & Research * Analyse churn patterns across multiple Foxelli brands - when customers drop, which segments are most at risk, and what's driving it * Research competitors and benchmark what best-in-class retention looks like in our space * Use AI tools to accelerate research, surface insights, and identify patterns * Build a clear picture of our customers - their motivations, frustrations, and what "good enough to stay" actually means to them Customer Journey & Onboarding * Audit the full customer lifecycle with a churn lens - from first-touch onboarding to long-term engagement * Identify drop-off moments and experience gaps that are costing us customers * Own initiatives to improve onboarding flows and early-stage activation Retention Initiatives & Experimentation * Develop hypotheses and run experiments - lifecycle communications, CRO tests, loyalty mechanics, win-back campaigns, cancellation flows * Build and maintain automations that support retention at scale - triggered flows, at-risk alerts, personalised sequences * Use AI to generate ideas, draft copy, simulate scenarios, and iterate faster * Track the impact of every initiative and iterate based on results * Document what worked, what didn't, and why AI & Automations * Build and maintain automations that support retention initiatives at scale * Proactively explore how AI can improve the way we understand and respond to churn * Stay current with new tools and bring ideas to the table before anyone asks WHAT YOU BRING * Proven experience diagnosing churn, not just reporting on it, but getting to the root of it * Comfortable working with data: cohort analysis, funnel metrics, A/B test results * Hands-on experience with customer journey mapping, onboarding optimisation, or CRO * Experience building automations: triggered flows, lifecycle sequences, or similar * Able to turn messy data into a clear point of view and present it to senior stakeholders * Has worked across multiple products or brands * Uses AI tools beyond basic prompts and actively looks for ways to automate and improve workflows THE RECRUITMENT PROCESS 1. Apply - A simple form that helps us know who’s stepping into our world. 2. Ribbon AI Interview - Ribbon is a short, guided video step that helps us understand your thinking style in a calm, private space 3. Text Task - A small real-world challenge so we can see how you approach problems in action. 4. Interview - A conversation with your manager to feel the work chemistry, get to know each other, and explore what we could build together FIXED SERVICE FEE 2,500 - 2,800 euros after taxes (depending on your skills, competencies, and experience). PERKS & BENEFITS * Full flexibility with your schedule in a fully remote setting, while Hubstaff ensures transparency and fairness. * Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check. * A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously. * Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested. * A budget for your home office setup so you’re comfortable working how you like and where you like. * Strong company culture and a network of unique individuals that celebrate you. ELIGIBILITY & LOCATION REQUIREMENTS ❕This role is 100% remote. * Our tribe works primarily in the Eastern European Time Zone (EET — UTC+2/UTC+3). We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported. * For full-time roles, we ask that you’re available for at least 5 hours during typical EET working hours — it keeps collaboration smooth and communication easy. (This doesn’t apply to part-time roles.) Currently, we are hiring in Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa.

Sales Specialist

Tide

ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: * Tide is available for UK, Indian, German and French SMEs * Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly * Over $300 million raised in funding * Over 2,800 Tideans globally * Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 * We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM:  Our team guides businesses through the early stages of their journey in the funding market. We work with SMEs that have just begun operating and aren't yet sure what they're eligible for. Our main goal is to educate them and nurture a long-lasting relationship - so that as their business grows, our offerings grow with them ABOUT THE ROLE:  This customer-facing role will focus on understanding the requirements of our customers and assisting them through the journey to find the best financial solution, ensuring that all of our customers have delightful, memorable experiences. Some of the things you’ll be doing: * Managing inbound communications from our customers  * Proactively contact prospective customers exploring finance options on our website and inbound enquiries  * Ensuring all customers are supported through our digital journey with a successful outcome of securing the funds they require * Deal assistance; working with Lenders at each stage of the sales process * Confidently pitch lending products on behalf of our panel of lenders most suitable for our customers * Maintain accurate, up-to-date information on any prospects that you speak with (in Salesforce) * Monitoring and identify trends & anticipate needs to help you identify quality businesses who would need Funding Options whilst adding new or updated customer profile information into Salesforce * Ensuring that sales technologies, such as our CRM, are used accurately, promptly and correctly to enable effective data collation and reporting WHAT WE ARE LOOKING FOR:  * An obsession for delivering the highest level of customer service, along with superior communications skills * Ability to engage and quickly establish strong working relationships * A results-oriented work ethic with impeccable attention to detail, determination and drive * A passion for small businesses and helping them achieve their dreams * Ability and desire to work in a fast-paced environment and effectively engage with Customers to understand their customer’s requirements/needs so you can guide them to the solution  * Work well independently as well as collaboratively with the wider business * You are self-motivated and have the ability to manage and to plan your day. * Ability to work well under pressure * Ability to troubleshoot issues quickly and effectively * Experience working on the telephones - sales or call centre based environments * Works effectively in virtual teams with colleagues, customers, suppliers and others WHAT YOU’LL GET IN RETURN:  * Salary: €16,400.00 - €18,450.00 gross annual * 25 days paid annual leave  * 3 paid days off for volunteering or L&D activities * Extended maternity and paternity leave covered by the company * Personal L&D budget in the amount of 250 EUR per year (can be increased) * Additional health & dental insurance * Mental wellbeing platform * Fully covered Multisports card * Food vouchers * WFH equipment allowance TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.  While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.  We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.   At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.   Disclaimer   It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: * Tide does not charge any fees at any stage of the recruitment process. * All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. * Communication from Tide will only come from an official @tide.co email address. * Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.   Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.