GTM Business Operations Manager

Senior Operations Manager, Field Finance

Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. Position Summary: Snowflake is seeking a highly skilled and experienced Senior Operations Manager, Field Finance to lead our operational initiatives and drive efficiency within the Field Finance and Deal Desk functions. This individual will play a pivotal role in managing our project pipeline, ensuring the successful implementation of new systems and enhancements, and maintaining a robust knowledge base for the team. The ideal candidate will act as a bridge between the business needs from the Field Finance organization and the systems, tools and processes needed to support them and will help translate those business needs into the technical documents and requirements needed by IT to operationalize them. The candidate will possess a deep understanding of Field Finance and Deal Desk processes and tools, a proven track record in project management, and a passion for optimizing operational workflows to support a scaling organization. Key Responsibilities: * Project and Backlog Management: * Oversee and manage the end-to-end lifecycle of Field Finance and Deal Desk related system projects, from initial demand tickets to final implementation. * Lead the development and refinement of Business Requirements Documents (BRDs), test case scenarios, and User Acceptance Testing (UAT) for all projects. * Manage and prioritize the backlog of system projects, enhancements, and cross-functional requests to align with business needs and strategic objectives. * Deep knowledge of existing systems and processes, manage bug fixes and identify opportunities for enhancements. * Cross-Functional Collaboration: * Serve as the primary point of contact for technical project requests and system changes originating from Legal, Accounting, Operations, Alliances, Snowflake Services and other departments. * Collaborate with cross-functional stakeholders to gather business and technical requirements, define project scopes, and ensure seamless execution of projects that impact the Field Finance team. * Communicate project status, key milestones, and outcomes to all relevant parties. * System Implementation and Optimization: * Lead the project management and implementation of key system changes, including the integration of new platforms like Ironclad CLM, Salesforce CPQ, Docusign eSignature, and AI functionalities. * Ensure the Field Finance team (inclusive of Deal Desk) is equipped with the necessary tools and processes to scale effectively through successful system rollouts. * Identify opportunities for process and system improvements, and champion initiatives to enhance overall operational efficiency. * Documentation and Knowledge Management: * Develop and maintain comprehensive, up-to-date documentation for all Field Finance processes, policies, and best practices. * Manage and expand the Deal Desk Library and the internal Compass pages, ensuring all information is current, accessible, and accurate. * Create and maintain a central repository of resources, including BRDs, UAT results, and project summaries. * SOX controls and policies: * First point of contact related to SOX controls and policies owned by the GTM finance organization. * Responsible for running the quarterly Sales Certification cycle. * Intro and deployment of new AI solutions: * Identify opportunities and drive the introduction of new AI solutions into new and existing processes to increase the team’s productivity. * Collaborate with internal teams in identifying common needs and potential AI solutions that benefit the Field Finance and Deal Desk teams and the broader Snowflake organization. Qualifications: * Bachelor's degree in Business Operations, Finance, or a related field. * 10+ years of experience in Project Management, Sales Operations, Systems deployments or a similar role, with at least 3+ years in a management or project leadership capacity. * Proven experience managing complex technical projects, particularly related to CRM, CPQ, Ironclad, and electronic signature systems. * Demonstrated expertise with Ironclad, CLM, Salesforce CPQ, and Docusign eSignature is a strong requirement. * Deep understanding of the end-to-end deal cycle and the operational challenges of a scaling, fast pace tech company. * Demonstrated ability to write clear and concise Business Requirements Documents (BRDs) and develop thorough test case scenarios and UAT plans. * Excellent communication, interpersonal, and stakeholder management skills. * Highly organized with a meticulous attention to detail and a proactive, solution-oriented approach. * Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively. Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

GTM & Enablement Program Manager

Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. ABOUT THE ROLE Observe, now part of Snowflake, is looking for an Enablement & Go-to-Market Program Manager to build, scale, and continuously improve the programs that enable our Go-to-Market organization to succeed. This is a highly cross-functional program management role focused on designing and operating onboarding and enablement programs—not delivering sales training or coaching. You'll own the operational backbone of our enablement strategy, ensuring every new hire has a consistent, high-quality onboarding experience while driving continuous learning programs that support long-term seller productivity. Reporting to the Head of Revenue Operations, you will partner closely with Sales Leadership, Product Marketing, Sales Operations, and subject matter experts to coordinate onboarding boot camps, manage enablement programs, maintain learning assets, and measure program effectiveness. You'll serve as the connective tissue across teams—bringing structure, organization, and operational excellence to every enablement initiative. Success in this role requires exceptional program management skills, strong executive communication, and a deep understanding of enterprise software sales. The ideal candidate enjoys building scalable processes, influencing without authority, coordinating multiple stakeholders, and using data and feedback to continuously improve programs. If you're passionate about creating world-class onboarding experiences, enabling high-performing GTM teams, and building programs that scale with a hyper-growth business, we'd love to hear from you. RESPONSIBILITIES * Own the operational execution of Go-to-Market onboarding and enablement programs from planning through delivery. * Manage quarterly onboarding schedules, boot camps, and learning calendars across the GTM organization. * Coordinate cross-functional subject matter experts to deliver onboarding sessions and enablement initiatives. * Develop and maintain program plans, timelines, agendas, documentation, and operational playbooks. * Ensure enablement materials, learning paths, and content libraries remain organized, current, and accessible. * Coordinate logistics for onboarding events, including communications, scheduling, travel, and participant readiness. * Partner with GTM leadership to identify onboarding priorities and continuously improve learning experiences. * Establish feedback loops with managers and new hires to identify knowledge gaps and recommend program enhancements. * Track onboarding effectiveness through key performance indicators, readiness milestones, and 30/60/90-day success metrics. * Present program outcomes, recommendations, and operational updates to leadership. * Manage multiple initiatives simultaneously while maintaining high standards for execution and stakeholder communication. * Drive consistency, scalability, and operational excellence across enablement programs. * Identify opportunities to improve processes, reduce operational friction, and increase program effectiveness. * Build strong partnerships across Sales, Product Marketing, Sales Operations, Customer Success, and other GTM functions. BASIC QUALIFICATIONS * 3+ years of experience in Sales Program/Project Management, Sales Enablement, Revenue Enablement, or Go-to-Market Operations. * Experience managing cross-functional programs from planning through execution. * Experience supporting enterprise software or SaaS sales organizations. * Strong organizational and project management skills with the ability to manage multiple priorities simultaneously. * Excellent verbal and written communication skills with confidence interacting across all levels of the organization. * Experience coordinating multiple stakeholders and driving projects forward without direct authority. * Demonstrated ability to use data, metrics, and feedback to improve programs and business outcomes. * Familiarity with modern enterprise sales methodologies such as MEDDIC/MEDDPICC or Challenger. PREFERRED QUALIFICATIONS * Experience in Sales Enablement, Customer Enablement, Learning & Development, or Revenue Enablement. * Former Account Executive or Sales Engineer who transitioned into program management or enablement. * Experience supporting onboarding programs within a high-growth SaaS organization. * Experience managing learning content libraries, onboarding curricula, or enablement platforms. * Knowledge of enterprise sales processes and go-to-market motions. * Strong presentation, facilitation, and stakeholder management skills. * Creative problem-solving mindset with a passion for continuous improvement. * Experience working in fast-paced, high-growth technology companies. WHAT MAKES YOU SUCCESSFUL * You are an exceptional program manager who thrives on organization and execution. * You naturally bring structure to complex, cross-functional initiatives. * You build strong relationships and communicate effectively with a wide range of stakeholders. * You are proactive, resourceful, and comfortable navigating ambiguity. * You think strategically while executing flawlessly on operational details. * You are energized by creating exceptional onboarding experiences and scalable enablement programs. * You enjoy measuring outcomes, gathering feedback, and continuously improving how work gets done. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

Senior AI Engineer, Enterprise

Snowflake

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don’t just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset — who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done. ABOUT THE TEAM The GTM AI Engineering team is part of Snowflake's Data Analytics & AI organization and builds the internal AI platform and intelligent applications that power Snowflake's Go-To-Market organization. We develop production-grade AI systems used daily by thousands of employees across Sales, Solution Engineering and Marketing. As a Senior AI Engineer, you will build the backend services, platform infrastructure, and AI capabilities that power next-generation agentic applications. You will work at the intersection of distributed systems, backend engineering, applied AI, and internal product development, designing scalable, reliable, and secure systems that enable intelligent experiences with direct business impact. This role offers the opportunity to shape a rapidly growing internal AI platform, establish engineering best practices, and build AI products that directly accelerate Snowflake's growth. IN THIS ROLE, YOU WILL: * Design and build scalable backend services and distributed systems that power production AI and agentic applications. * Develop APIs, orchestration services, and platform capabilities for internal AI products. * Build reusable AI platform components, including agent frameworks, evaluation pipelines, developer SDKs, templates, and shared Python libraries. * Evolve our engineering platform through modern CI/CD pipelines, automated testing, deployment tooling, and developer experience improvements. * Optimize AI infrastructure and backend services for performance, scalability, reliability, security, and cost efficiency. * Leverage Snowflake Cortex, Snowpark, and the broader Snowflake AI ecosystem to build intelligent data applications. * Establish engineering best practices around testing, observability, monitoring, evaluation, and production readiness for AI systems. * Collaborate closely with product managers, data engineers, designers, and GTM stakeholders to deliver high-impact AI solutions. * Stay current with advances in AI engineering and help drive adoption of modern technologies, frameworks, and development practices across the team. WE WOULD LOVE TO HEAR FROM YOU IF YOU HAVE: REQUIRED QUALIFICATIONS * 5+ years of professional software engineering experience with a Bachelor's degree (or higher) in Computer Science, Software Engineering, or a related technical field. * Strong proficiency in Python (3.11+) with experience writing production-quality, well-tested, maintainable code using modern Python practices. * Experience building RESTful APIs and backend services using FastAPI or similar frameworks. * Experience designing and operating distributed systems and microservice architectures. * Strong understanding of software engineering best practices, including testing, CI/CD, code quality, observability, and production operations. * Experience with containerization technologies such as Docker. * Hands-on experience building production AI applications using large language models. * Experience with prompt engineering, tool calling, structured outputs, and LLM orchestration frameworks. * Strong problem-solving skills, excellent communication, and the ability to work effectively in a fast-paced, collaborative environment. PREFERRED QUALIFICATIONS * Experience with the Snowflake platform, including Snowpark, Cortex AI, Snowpark Container Services, Snowflake Connector, and Snowflake CLI. * Experience building agentic applications using frameworks such as LangGraph or similar multi-agent orchestration frameworks. * Experience with AI evaluation, monitoring, guardrails, and observability frameworks. * Familiarity with model serving, inference optimization, and AI infrastructure. * Experience working with large-scale data platforms, ETL pipelines, and modern data engineering workflows. * Experience building full-stack AI applications using Streamlit, React, or similar frameworks. * Experience with Python data libraries such as pandas and NumPy. * Familiarity with modern AI development tools such as Cursor, Claude Code, Cortex Code, or similar AI-assisted development environments. * Experience working with cloud-native infrastructure and Kubernetes is a plus. WHY JOIN OUR TEAM? Joining the GTM AI Engineering team means building AI products that have a direct and measurable impact on Snowflake's business. You'll help define the architecture of our internal AI platform while developing intelligent applications used every day by thousands of employees across our global Go-To-Market organization. This is a unique opportunity to combine backend engineering, distributed systems, and applied AI to solve real business problems at scale. You'll work alongside world-class engineers and product leaders while helping shape how AI transforms the way Snowflake operates internally. If you're passionate about building production-grade AI systems, enjoy solving complex engineering challenges, and want to help define the future of enterprise AI, we'd love to hear from you. Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake. How do you want to make your impact? For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com