Call Support Specialist

About Dedale: Dedale is the differentiating source of strategic intelligence in the technology space. With a unique team of over 150 full-time research analysts & planners, Dedale leverages a network of over 10 000 market professionals to deliver on the ground strategic intelligence to investors and corporates, with a core focus around North America and Europe. Our team gathers top talents with diverse and international backgrounds. Our Research & Investment team has the strongest expertise in the ecosystem on B2B Software due diligence, and we are surrounded by a network of mentors including high-profile tech founders and investors. Our Culture: Dedale gathers a group of highly talented international individuals (incl. Filipino, French, Chinese, Moroccan, Latvian, Lebanese nationalities among others). The leadership team is composed of experienced investment professionals & management consultants (ex-McKinsey, BCG consultants & managers). Our advisory board is extremely high profile, including some of the most successful investors worldwide (incl. Managing Partners of the largest PE and Growth Equity funds, and Tech unicorn entrepreneurs). We seek to develop a dream team of outstanding Data Specialist team with strong academic and professional achievements and a passion for investing and technology. Your Opportunity: * Support the end-to-end development of company intelligence profiles, from research sourcing and transcript review to final publication on internal platforms * Conduct and/or support expert interviews, including preparation, question development, note-taking, and post-call synthesis * Analyze and synthesize insights from expert interview transcripts, internal research decks, and external sources to build comprehensive company profiles * Interpret qualitative and quantitative market research data and conduct validation or supplemental research where needed * Collaborate closely with topic leads, research teams, sales, and other offshore teams to align on pipeline companies and deliverables * Consolidate insights across multiple interviews and broader market or segment research to produce structured, high-quality drafts of company profiles * Perform quality checks on company profiles to ensure accuracy, clarity, consistency, and completeness * Standardize and format content and data according to internal frameworks and publishing requirements * Contribute to the continuous improvement of profile generation workflows and research processes Qualifications: * Bachelor's degree holder preferably in Business Administration / Management, Economics, Social Science (Communications, Journalism, Political Science, International Studies, Sociology) * Strong research and analytical skills, with the ability to synthesize information from multiple sources * Critical thinker who can work independently with minimal supervision * Excellent written English with strong attention to clarity, structure, and precision * Background in data interpretation, market research, or qualitative analysis * Experience in technical writing, systems analysis, project management, or similar structured work environments * Strong verbal communication skills, particularly in conducting interviews or discussions * High level of accuracy, rigor, and attention to detail * Proficiency in Microsoft Excel * Familiarity with Airtable is an advantage Process: * Introduction Call * Case Study * Pre-final Interview * Interview with a member of the leadership team

About Dedale: Dedale is the differentiating source of strategic intelligence in the technology space. With a unique team of over 100 full-time research analysts & planners, Dedale leverages a network of over 10 000 market professionals to deliver on the ground strategic intelligence to investors and corporates, with a core focus around North America and Europe. Our team gathers top talents with diverse and international backgrounds. Our Research & Investment team has the strongest expertise in the ecosystem on B2B Software due diligence, and we are surrounded by a network of mentors including high-profile tech founders and investors. Our Culture: Dedale gathers a group of highly talented international individuals (incl. US, Chinese, Filipino, French, Moroccan, Latvian, Lebanese nationalities among others). The leadership team is composed of experienced investment professionals & management consultants (ex-McKinsey, BCG consultants & managers). Our advisory board is extremely high profile, including some of the most successful investors worldwide (incl. Managing Partners of the largest PE and Growth Equity funds, and Tech unicorn entrepreneurs). We seek to develop a dream team of outstanding Data team with strong academic and professional achievements and a passion for investing and technology. Your Opportunity: As a Data Operations Support team member, you’ll play a key role in managing data, optimizing workflows, and supporting critical projects. You will ensure data integrity, streamline processes, and contribute to the delivery of high-quality output, while gaining valuable experience in data operations, project coordination, and resource management. Key Responsibilities: * Database Maintenance: Clean, update, and tag records accurately. * Admin Support: Organize files, prepare reports, and manage day-to-day tasks. * Project Launch: Coordinate meetings and ensure resources are available. * QA Checks: Review data for errors and ensure quality standards. * Workflow Coordination: Liaise with teams to track progress and resolve issues. * Process Optimization: Streamline workflows and update SOPs. * Resource Management: Manage tools, licenses, and other operational assets. * Client Support: Assist in delivering accurate products to drive subscriptions and client satisfaction. Your Qualifications: Across the firm, we attract motivated, intellectually curious and rigorous professionals who are passionate about learning and creating impact. The ideal candidate will possess the following qualifications: * Bachelor’s degree in Business, Operations, Information Systems/Management or related field (or equivalent experience) * At least 1 year in operations support, data management, or project coordination. * Familiarity with QA processes or database management is a plus. * Proficient in Microsoft Office, project management tools, and general knowledge on databases. * Basic understanding of data cleaning and quality control. * Strong attention to detail, organizational, and problem-solving skills. * Excellent communication and ability to manage multiple tasks. * Experience with subscription-based products, experience in video editing and familiarity with Airtable are a plus. Process: * Introduction Call * Case Study * Pre-final Interview * Final interview with Leadership team