Product Support Engineer

Cytora

Shape the Industry and Your Career At Cytora, now part of Applied Systems, we’re transforming how insurers and brokers connect, operate, and grow. Our AI-powered platform is driving smarter decisions, greater efficiency, and seamless collaboration across the global insurance ecosystem. As we accelerate digital transformation, we’re looking for curious, collaborative minds ready to help shape what’s next. If you’re energized by innovation and inspired by impact, your future starts here. About the Solutions & Implementation Engineer Role You'll be the technical orchestrator behind our customer implementations — owning the journey from kick-off through go-live. You'll also sit at the crossection of Product, and Customer Success. As the go-to Cytora product technical guru, you'll be cross-collaborating and supporting Customer Success during deliveries, closing the loop with Product on bugs, feature requests, and general product feedback and backing up our Solutions Consultants with your in-depth product knowledge. You're not just integrating the product — you're using your experience to advise customers on how to integrate it well. Through thorough technical discovery and understanding of their business use cases, you'll help them design the right shape of solution and communicate it fluently to a mixed audience of developers, architects, and business stakeholders. As an AI company still at the frontier of an ever-evolving technology, your appreciation for this space will set you up to confidently advise and educate our customers on how we use AI to digitize their workflows — and keep you curious enough to stay ahead of what's coming next. What You'll Do * Drive customer implementations. Own technical implementation for new and existing customers — from API integration to workflow configuration to production go-live. * Design the integration. Run technical discovery on customer tech stacks and architecture, recommend the right integration patterns, and produce Miro workflows and implementation playbooks that guide the rollout. * Advise and architect. Guide customers on API integration patterns, webhook strategies, retry and failure handling, schema design, and platform best practices — flexing your delivery between technical and business audiences. * Partner across teams. Be the technical glue between Customer Success, Sales, Solutions Consultants, and Product. Support CS through delivery, back up SCs and Sales with technical context when they need it, and be someone the team trusts to jump in. * Educate customers on AI. Be a calm, credible voice on how our AI works. Customer questions range widely — some beginner, some advanced — and the landscape keeps evolving. You'll stay curious, stay current, and meet each customer where they are. * Close the product loop. Observe what customers need, file clean bug reports, open feature requests that capture what you're hearing, and test beta features. * Troubleshoot like a pro. Dig into logs, monitoring, and system behavior to diagnose complex issues, and hand off clean reproductions to Engineering when needed. * Stay ahead of the product. Read the release notes. Test the new features. Form opinions. Teach the rest of us and our customers what's possible. What You'll Bring Must Have * Experience. Enough time in a technical, customer-facing role (Solutions Engineer, Solution Architect, Customer Engineer, Implementation Engineer, or similar) that you can hit the ground running — typically 3-5+ years. * API fluency. Deep comfort with REST APIs, Swagger/OpenAPI specs, and tools like Postman. You can read a spec, design an integration from it, and hold a fluent conversation with a customer about endpoints, CRUD patterns, request methods, auth, and error handling — pseudo-code and all. * Coding literacy. Comfortable reading and writing Python scripts against APIs — prototyping, testing, and automating. You should be able to pull a repo, run a script, tweak it, and know what it's doing. * AI & LLM literacy. You're genuinely interested in AI, you keep up with it, and you can confidently explain how our LLM-powered product works to a customer. The specifics evolve constantly — what matters is that you find it interesting and want to know more. * Architectural thinking. Experience advising customers on integration architecture. You've designed workflows, debated integration patterns, and guided customers toward the right shape of solution. * Communication range. You can hold a whiteboard session with a senior developer and also walk a project manager or business analyst through the same concept in plain English. * Troubleshooting. You can dig into logs, traces, and system behavior to root-cause complex issues, and cleanly document what you find so our product team can act. * Self-starter energy. Genuinely curious, proactive, and comfortable in occasional ambiguity. You don't wait for a to-do list — you read the release notes, test new features, learn the architecture, and bring ideas to the table. * SaaS integration experience. Experience implementing production-ready integrations for SaaS B2B enterprise customers, including post-launch troubleshooting. * Tooling. Fluent with Git/GitHub — commits, branches, PRs, and navigating a codebase, not just cloning. Comfortable in observability tools like Datadog, and familiar with user-management platforms like Auth0. Nice to Have * Insurance knowledge. Insurance or InsurTech experience. Helpful, but not required. * GenAI product work. Hands-on experience configuring, testing, or evaluating AI / Generative AI products. * Pre-sales exposure. Experience reviewing SoWs or supporting technical scoping alongside Sales. Useful for spotting integration risks, scope gaps, or infeasible asks before anyone signs. * Workflow familiarity. Familiarity with underwriting workflows, insurance schemas, or broker/carrier operations. Why Cytora We’re building the future of insurance and we’re doing it together. At Cytora, now part of Applied Systems, we’re driven by a shared mission to transform the industry through AI-powered solutions that deliver smarter decisions, stronger connections, and better outcomes. We foster a culture that values who you are and recognizes that you’re more than your role: you’re a teammate, and you matter. We thrive on the strength of our diverse experiences and celebrate the uniqueness each person brings to work every day. We believe flexibility fuels performance. Whether remote, hybrid, or in-office, we empower our teams to work in ways that work best for them. Here's what you can expect when you join us: * Competitive salary * Flexible working and remote options * Professional development budget and conference access * Annual company retreats * A mission-driven culture that puts people first Location This role is remote and we are looking for individuals based in Central US. Additionally, this role is only suited for professionals currently based in the US and have full rights to work as we don't offer sponsorship at this stage. AI Utilization We leverage AI tools to streamline parts of our recruitment workflow (such as resume parsing and interview scheduling). However, candidate screening, interviews, and final decisions are conducted by real humans. EEO Statement Applied Systems is proud to be an Equal Employment Opportunity Employer. Diversity and Inclusion is a business imperative and is a part of building our brand and reputation. At Applied, we don’t discriminate, and we are committed to recruit, develop, retain, and promote regardless of race, religion, color, national origin, sexual orientation, gender identity, disability, age, veteran status, and other protected status as required by applicable law.

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.   Product Support Engineer You will directly support Adyen’s merchants on highly technical troubleshooting. You will be a part of a global support organization, using a follow the sun model to enable our customers to run smoothly 24/7. Your work will have a direct impact on our merchants’ ability to take payments and further grow their business. As part of your work, you will partner with technical and commercial teams internally, and you will build your own knowledge about payments to bring value to external customers and internal teams.   WHAT YOU'LL DO  * Be a key source of knowledge on the Adyen platform and APIs, the underlying web-stack technologies, and industry-standard integration methods and best practices. * Own merchant support cases from creation to final resolution. * Be an internal product advocate, track product processes, and communicate merchant feedback to product and engineering teams. * Collaborate with peers and cross-functional teams, contributing to collective problem-solving and growth.  * Act as a subject matter expert by providing guidance, answering complex questions, and ensuring knowledge is properly documented. * Contribute to projects that align with the growth and direction of the Support organization.   Who you are * You have strong technical knowledge, and have experience troubleshooting APIs. Bonus points for specific experience with Postman, HTML/CSS, JavaScript, Java, SQL, or PHP. Functional understanding of Magento, SFCC, Adobe Commerce is a plus. * You have experience working directly with merchants in a customer support role. * You have strong verbal and written communication skills, and can clearly communicate complex technical topics in an understandable way to a variety of technical and non-technical audiences. * You aspire to deliver a seamless, high-quality merchant support experience with every merchant interaction. * You are self-driven, flexible, and have the ability to maintain high levels of productivity with minimal supervision; taking accountability for your work and results delivered. * You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity. * You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests. * STEM degree preferred but not required. Bonus points for a degree in Computer Science or related field.   Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!   What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. The annual base salary range for this role is $80,000 - $105,000; to learn more about our compensation philosophy, please click here. This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles. This is a full time position and does require working the occasional holiday and/or weekend to ensure business continuity. You must be work authorized in the United States without the need for new visa sponsorship. The company can support visa transfers but will not sponsor individuals for H-1B CAP applications

VTEX

ABOUT THE ROLE Expert Hub is the squad responsible for developing and automating the tools that scale VTEX's Product Support team. Here, the focus is not just on solving problems — it's on building the systems that make support evolve intelligently and continuously. As a Product Support Engineer at Expert Hub, you will build the AI agents, infrastructure, and systems that expand the capacity of the Product Support team, with a focus on reducing manual effort and increasing problem resolution speed at scale. The goal is to develop end-to-end solutions: tool frontends, service backends, MCP servers, AI agent integrations, CI/CD pipelines, and the infrastructure that sustains everything on AWS. You will be at the forefront of applying artificial intelligence to real operations, building solutions that directly impact VTEX customers' experience and the efficiency of the entire support team. By staying close to real operational problems, you will also have the opportunity to translate recurring patterns into structured insights for Product and Engineering teams, directly influencing platform evolution.   ABOUT THE TEAM Product Support is VTEX's internal N2 layer, positioned between the Customer Experience team and Engineering. We are the go-to specialists for complex platform issues — we deeply understand our customers' architectures, remove operational blockers, and transform recurring problems into inputs for continuous product improvement. Expert Hub is the strategic squad within Product Support with a clear mission: to develop the intelligence and tooling that powers the entire operation. We build AI agents, automations, and systems that allow the support team to operate at a higher level — with more context, more speed, and less rework. If you enjoy building things that make other people work better, this is your place.   WHO YOU ARE * You build and operate infrastructure on AWS: infrastructure as code, provisioning, deployment, and operation of production services. * You develop in TypeScript or a related language on a daily basis, with a solid software engineering foundation to solve real problems — automations, integrations, and services. * You have experience applying Artificial Intelligence in real contexts: you work with LLMs, build AI agents, and are familiar with patterns such as RAG. * You have experience or strong interest in MCP (Model Context Protocol) servers to connect agents to tools, data, and services. * You are familiar with the API ecosystem — you know how to consume, debug, and integrate services using tools like Postman, Insomnia, or similar. * You hold a degree in Exact or Applied Sciences (Engineering, Computer Science, or related fields). * You are fluent in Portuguese and proficient in English. * You think analytically and systemically — you don't stop at the surface of a problem, you look for root causes and design solutions that scale. * You communicate clearly and can translate technical complexity into accessible language for different audiences.  ----------------------------------------------------------------------------------------------------------------------------------