Business Director

Oliver

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.  As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.  Role:  Account Director  Location:  Chicago, Illinois  About the role:  As Account Director, you are the primary point of contact between BeStudio and the Client's senior marketing stakeholders. You hold the client relationship, lead the account team, and own the quality and commercial performance of everything the studio delivers. You'll lead cross-functional teams spanning account management, creative, strategy, copywriting, production, and community management — moving fluidly between strategic counsel and hands-on delivery oversight. You set the standard for client service and creative ambition, build the conditions for your team to do their best work, and represent the studio at the most senior levels of the client organization. This role calls for someone with the strategic clarity to plan at scale and the operational precision to execute it — without losing sight of the creative work that drives results. What you will be doing:  * Serve as the senior client contact, building trusted relationships with senior marketing stakeholders and proactively strengthening the partnership at every level * Lead cross-functional teams across strategy, creative concepts, copywriting, production, and community management — aligning resources, timelines, and deliverables to client objectives * Develop and present strategic account plans, scope-of-work proposals, and creative recommendations that drive measurable marketing outcomes * Oversee multi-channel campaign execution from concept to delivery — across social (Instagram, Facebook, YouTube, TikTok, and emerging platforms), digital, print, CRM, web, and in-store * Stay current with platform trends, algorithm changes, and social media best practices to ensure content remains relevant, optimized, and effective * Review and refine creative briefs; provide strategic guidance throughout the development process; ensure final assets meet brand, channel, and regulatory requirements * Translate client feedback into clear, actionable direction for internal teams — making recommendations and decisions that keep work moving forward * Manage account-level production budgets: cost estimation, supplier negotiation, purchase orders, reconciliation, and spend reporting to OLIVER and client stakeholders * Present budget performance to senior stakeholders and remain accountable for the financial health of the studio * Partner with the Business Director to develop new opportunities within the account and support broader agency growth * Manage, coach, and develop the account team — investing in individual growth and holding the team to a high standard of delivery and client service * Coordinate across compliance, creative, and production to maintain quality, consistency, and operational efficiency at pace * Stay informed on CPG industry trends, emerging marketing technologies, and AI-driven solutions to strengthen client counsel and studio capability What you need to be great in this role:  * Proven track record in senior account or client leadership within an advertising, creative, or integrated marketing agency environment * Experience managing senior client relationships, with the ability to build trust, navigate complexity, and grow accounts both creatively and commercially * Strong presentation and negotiation skills — able to convey creative and strategic thinking clearly to senior stakeholders and secure alignment on direction * Deep knowledge of social media strategy and content production, with hands-on experience across Instagram, Facebook, YouTube, TikTok, and emerging platforms * Strong understanding of multi-channel campaign production — from concept and creative development through to delivery across digital, print, CRM, web, and in-store * Working knowledge of digital design, photo, video, and 3D/CGI production processes * Experience reviewing, refining, and stress-testing creative briefs and campaign concepts * Experience leading and developing cross-functional creative teams, with a track record of strong team performance and individual growth * Ability to manage competing priorities, resource across projects, and make clear decisions under pressure * Skilled at coordinating between creative, strategy, production, and compliance teams in a high-volume environment * Experience managing account-level production budgets, forecasting, and reporting financial performance to senior stakeholders * Highly organized, with the ability to manage multiple projects simultaneously to tight deadlines * Familiarity with project management tools such as Workfront, Monday, or Wrike * Proficiency in Microsoft 365 and macOS * Background in CPG, FMCG, or consumer brand marketing preferred * Experience with social-first content strategy and community management * Familiarity with in-house studio or embedded agency models           REQ ID: 18102 #LI-JB1 #LI-DIRECTOR At the time of this posting, the base salary for this position may range according to what's stated below. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package. Salary Range $106,250—$118,750 USD Our values shape everything we do:  Be Ambitious to succeed    Be Imaginative to push the boundaries of what’s possible    Be Inspirational to do groundbreaking work    Be always learning and listening to understand    Be Results-focused  to exceed expectations    Be actively pro-inclusive and anti-racist across our community, clients and creations     OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.     OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Oliver

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.  As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.  Role:  Account Manager Location:  Chicago,IL (Remote)  The Account Manager manages the day-to-day relationship between marketing teams and the OLIVER studio across one or more business units. You are responsible for brief management, project tracking, stakeholder communication, and the smooth flow of work through the OMG system. You partner with Integrated Project Managers in Mexico City to ensure production milestones are met and flagged issues are resolved proactively.  Based in Minneapolis, MN you'll be part of a three-person Account Management team supporting the Business Director in delivering a seamless, high-volume content production operation across our client’s organization.  Working at the heart of a brand means integrating seamlessly across your client's business and evolving needs — and that is central to how OLIVER works.  This is a role for someone who thrives in fast-paced, multi-stakeholder environments and genuinely enjoys being embedded in a client's world.  We support flexible working and are open to different arrangements. We offer reasonable adjustments throughout the process.  What you will be doing:  * Manage a portfolio of active briefs across one or more business units — from brief intake through delivery — ensuring all projects are tracked, resourced, and delivered to agreed SLAs  * Build strong working relationships with marketing stakeholders, acting as a responsive, knowledgeable, and proactive day-to-day contact  * Work within OMG to raise, track, and close briefs; maintain up-to-date project status information and support proactive alerting on potential bottlenecks  * Partner with Integrated Project Managers (Mexico City) to coordinate production milestones, manage dependencies, and ensure seamless cross-location delivery  * Support the preparation of weekly status reports and QBR documentation under the guidance of the Business Director  * Manage stakeholder expectations around timelines, creative scope, and delivery — communicating clearly, proactively, and without jargon  * Review briefs for completeness and clarity before routing to the creative and production team; escalate ambiguities promptly  * Track and flag scope changes, version control issues, or resourcing risks to the Business Director and Program Director  * Contribute to the studio's insider culture: present, curious, and deeply engaged with university brands, programs, and priorities  What you need to be great in this role:  * Experience in an account management, client services, or project management role in a creative, marketing, or content production environment  * Strong organizational skills and the ability to manage multiple concurrent workstreams without losing detail or momentum  * Clear, confident written and verbal communication skills — comfortable with direct client interaction at marketing manager and director level  * A proactive, solutions-first working style; you flag problems early and come with a suggested path forward  * Familiarity with project management or workflow systems (OMG, Workfront, Asana, or similar)  * An understanding of creative production workflows — briefing, resourcing, review, and delivery — in a multi-channel content environment  * Interest in or familiarity with higher education or healthcare marketing is a plus  * Comfort working across a multi-location team and collaborating remotely with nearshore colleagues in Mexico City  * Curiosity about how AI tools can enhance account management and creative production workflows  * Willingness to develop proficiency with Pencil and OMG's AI-assist features as part of ongoing studio development  * Agentic mindset: ability to break down complex multi-brief workloads into clear, manageable priorities  * At the time of this posting, the base salary for this position may range from $97,750.00 to $109,250.00 USD. Individual compensation varies based on job related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.  REQ ID: 17873   Our values shape everything we do:  Be Ambitious to succeed    Be Imaginative to push the boundaries of what’s possible    Be Inspirational to do groundbreaking work    Be always learning and listening to understand    Be Results-focused  to exceed expectations    Be actively pro-inclusive and anti-racist across our community, clients and creations     OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.     OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

Oliver

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.  As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.  Role: Gen AI Business Director Location: New York, New York   ABOUT THE ROLE:   As GenAi Program Lead (Business Director), you will lead the overall client relationship and strategic direction of the account, ensuring that delivery is aligned to business objectives, consistently meets performance expectations, and evolves with the client’s needs. Operating within a structured model that separates intake, execution, and operations, you will focus on leading from the front of the business, maintaining strong stakeholder alignment, ensuring transparency across performance, and enabling the team to deliver at scale with confidence. You will play a critical role in reinforcing a globally connected, ensuring consistency across regions while supporting continuous delivery across markets and time zones.    This role requires a strategic and commercially minded leader, someone who can balance client expectations with operational realities, guide conversations with authority, and create an environment where both the client and internal teams can operate with clarity and accountability. You will also partner closely with the Operations Director and Studio Manager to ensure the operating model is performing effectively, while identifying opportunities to optimize workflows, integrate AI and automation, and drive ongoing transformation across the account.  WHAT YOU WILL BE DOING:  * Act as the senior client lead across the MDC Factory, owning relationships with key stakeholders and ensuring strong, trust-based partnerships  * Maintain alignment between client objectives and operational delivery, ensuring priorities, expectations, and ways of working are clearly defined and upheld  * Provide transparency across performance, proactively communicating:  * Delivery status  * Risks and mitigation plans  * Opportunities for optimization and growth  * Set and guide the strategic direction of the content factory, ensuring alignment with broader business goals and transformation initiatives, including the integration of GenAI and automation  * Identify opportunities to improve efficiency, scalability, and output quality across the operation  * Support the evolution of a global delivery model, ensuring consistency and continuity across regions and teams  * Maintain a clear line of sight across all pods and operations, ensuring the model is performing effectively without being involved in day-to-day workflow management  * Partner with the Operations Director to:  * Monitor KPIs and SLA performance  * Ensure data-driven visibility into delivery, capacity, and quality  * Identify risks, inefficiencies, and areas for improvement  * Act as the primary escalation point for complex or high-risk issues, ensuring swift resolution and alignment across client and internal teams  * Support Account Directors in managing client challenges, stepping in when senior intervention is required * Support the commercial health of the account, including:  * Budget oversight  * Scope management  * Out-of-scope negotiations  * Profitability tracking  * Partner with Studio Manager to ensure teams are set up for success by reinforcing clear role boundaries and ways of working, protecting the integrity of the operating model  * Lead client-facing reporting and governance forums (e.g. status reviews, QBRs), ensuring insights are:  * Ensure data accuracy and reliability in partnership with the Operations Director, enabling informed decision-making across the business WHAT YOU NEED TO BE GREAT IN THIS ROLE:  * Bachelor’s degree or equivalent experience.  * 8+ years in project and/or account management.  * Experience with automation and AI tools.  * Experience with beauty and/or dermatological products.  * Strong interpersonal, communication, and decision-making.  * Excellent organizational and attention-to-detail.  * Ability to manage tasks and adapt to changing deadlines.  * Leadership skills with financial, commercial, and strategic thinking abilities.  * Ability to mentor and develop junior and intermediate team members.  * Proven ability to manage and strengthen client relationships.  * Entrepreneurial mindset with a focus on efficiency and creativity.  * Passionate about beauty and science-driven content.  * Desire to explore new technologies and adapt to change.  * Ability to thrive under pressure in a fast-paced environment.  * Proficient in Adobe Workfront, Microsoft 365, and related software.  * Tech and data-driven, with experience in client reporting and account transformation.  * Proven experience implementing complex programs with multiple technologies.  * Excellent client engagement and relationship-building skills.  * Ability to integrate with client-side teams while maintaining top-tier agency service. * At the time of this posting, the base salary for this position may range from $148,750.00 to $166,250.00. Individual compensation varies based on job-related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.   Req ID: 17890 Our values shape everything we do:  Be Ambitious to succeed    Be Imaginative to push the boundaries of what’s possible    Be Inspirational to do groundbreaking work    Be always learning and listening to understand    Be Results-focused  to exceed expectations    Be actively pro-inclusive and anti-racist across our community, clients and creations     OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.     OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.