Engagement Manager, Mid Market

Legora

ABOUT US Legora is redefining how legal work gets done. Not built for lawyers, built with them. We work alongside the world’s best legal teams, who expect excellence, precision, and speed, and we hold ourselves to the same bar. Our AI-native workspace lets legal professionals move faster, think more clearly, and operate with sharper precision. By analysing thousands of documents in minutes and powering end-to-end workflows, we cut through complexity, teams can focus on what matters: judgment, strategy, and outcomes. 1,000+ customers across 50+ countries trust us, including Cleary Gottlieb, Goodwin, Linklaters, White & Case, Dentons, and Barclays. We’ve scaled to $100M+ in ARR, with teams across Europe, North America and APAC, and continue to expand through acquisitions including Qura, Walter AI and Graceview. We partner with world-class performers: including Aaron Judge and the New York Yankees, Ludvig Åberg (and his caddie), and campaigns featuring Jude Law. Joining Legora means three things. * We lean in: ownership over titles, outcomes over intentions. * We fight for excellence: high standards, direct, ego-free feedback. * We grow together: as a team and with our customers. Mission before ego. Everyone contributes. No one coasts. If you’re driven by impact, pace, and raising the bar. This is the place. ABOUT THE ROLE The way legal work gets done is changing, and Engagement is at the center of that transformation. We’re looking for an experienced, strategic Engagement Manager to join our growing team and help the world’s top law firms and corporations fundamentally change the way they work with Legora. This is a role for someone who has led change inside large, complex organizations and knows that real transformation is designed and managed. You will own the adoption and long-term success of your accounts: building the relationships, defining the outcomes and serving as the trusted advisor and quarterback who turns Legora into an embedded part of how legal teams operate. At the heart of the role is designing each client’s adoption playbook and delivering multi-year change-management programs that transform how they work. For every account you will build a tailored roadmap, sequence initiatives from initial rollout through firm-wide scaled adoption, define measurable outcomes and ROI and evolve the program as new AI capabilities and use cases emerge. You will be critical as we continue to build a best-in-class adoption program at Legora, helping clients realize measurable ROI, expand successful use cases and transform the way their teams work. WHAT YOU’LL DO You’ll lead the post-sale customer experience, owning onboarding, adoption and long-term value realization for a portfolio of Enterprise firms or corporates. Specifically, you will: * Design each client’s adoption playbook: the tailored change-management approach, stakeholder map and target outcomes for how that firm adopts Legora and transforms the way they work. * Execute against that playbook, sequencing initiatives from initial rollout to firm-wide scaled adoption and adapting as the client’s needs and Legora’s capabilities evolve. * Act as a strategic advisor who deeply understands client goals and legal workflows, surfaces high-impact opportunities, and guides teams toward maximum value from Legora. * Drive sustained value through a structured operating cadence: success plans, enablement, stakeholder check-ins, training and value reviews. * Orchestrate engagement from cross-functional teams to accelerate client success (GTM, Product, Legal Engineering, Engineering, Marketing, Support), maintaining end-to-end account context and coordination. * Partner with GTM on key commercial moments to ensure seamless handoffs, continuity, and a great customer experience, and to identify and realize expansion opportunities. * Translate customer feedback into action by collaborating closely with Product, Engineering, and Marketing to inform roadmap, positioning, and enablement. WHAT YOU BRING You care deeply about customer outcomes and you know that transformation has to be designed and led. You’re proactive, strategic and comfortable steering demanding, senior stakeholders through significant change. You take pride in being the reason customers adopt, grow and succeed. We’re looking for: * A consulting or transformation background, with a demonstrated track record of designing and delivering change-management programs inside large, complex organizations. * Experience building tailored, client-level transformation roadmaps and adoption plans and steering them to measurable outcomes. * 5 - 8 years in management consulting, customer success, account management, or a related field, ideally with exposure to high-growth B2B SaaS or Legal Tech. * A track record of driving adoption, retention, and satisfaction with enterprise clients and senior stakeholders. * Experience working with legal, compliance, or other regulated and complex industries or the ability to learn a complex domain exceptionally fast. * Strong program and project management skills; you keep multi-workstream initiatives moving and your clients confident. * Excellent communication skills — written, verbal, and interpersonal. You can lead boardroom conversations with legal leaders and roll up your sleeves with hands-on teams. * High EQ: you know when to listen, when to advise and when to act. * A love of fast-paced, early-stage environments where you help build the playbook, not just follow it. * Comfort with metrics and driven by data, customer health, and outcomes over process. WHAT’S IN IT FOR YOU * Global collaboration: Partner with teams and clients across Europe, APAC, and North America. * Competitive package: Comprehensive salary, benefits, and tools for success. * Meaningful work: Your efforts shape how thousands of lawyers use AI daily. * In-person environment: West Loop office designed for ambitious builders and company provided lunch daily. * Benefits & Perks: We invest in our people with a comprehensive, thoughtfully designed benefits package: Medical, Dental & Vision * Multiple medical plan options through Aetna and Kaiser Permanente * HSA or Healthcare FSA (based on plan selection) * Dental plans via MetLife * Vision plans via Vision Care Family Support * Generous parental leave * Free access to Maven Clinic * Dependent Care FSA * Free One Medical membership for employees and dependents Additional Perks * Pre-tax commuter benefits * Life Insurance + STD/LTD * 401(K) with generous company match * Unlimited PTO * Robust voluntary benefits, including identity protection (via Aura), legal coverage via MetLife, pet savings programs, and more Legora is an Equal Opportunity Employer At Legora, we believe great teams are built on diversity of thought and experience. We’re proud to be an equal opportunity employer and committed to creating an inclusive, high-performance culture where everyone can do their best work. We welcome people of all backgrounds and don’t discriminate based on race, color, religion, national origin, gender, gender identity or expression, sexual orientation, age, disability, veteran status, or any other characteristic protected by law.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. WHAT YOU'LL DO We are looking for a motivated and curious professional to manage a book of enterprise customers. The CSM will deliver proactive workshops, business reviews, payments insights, and thought leadership to help users grow their business. The ideal candidate is detail-oriented and meticulous, and enjoys engaging customers to investigate issues and deliver insights. This role involves working closely with sales, technical account managers, and operations teams to engage customers in product, payment, and technical conversations. RESPONSIBILITIES • Partner closely with account executives and technical account managers to support post-sale engagements focused on the optimization, retention, and growth of Stripe's enterprise customers • Manage a book of customers to drive overall account health including performance, product adoption, usage velocity, account renewals and growth, referrals, and customer satisfaction • Serve as a trusted payments and product advisor to managed customers by delivering payment performance and industry insights • Perform business reviews to align on user priorities, review payments performance metrics, share Stripe product roadmap, and provide guidance on how to optimize the value from Stripe • Advocate for the customer to internal stakeholders. Share customer feedback and insights to Product Management, Engineering, Support, Marketing, and Sales on the innovation and improvement needed to optimize the Stripe user experience • In coordination with an account team, support book expansion—identifying and surfacing opportunities to ensure customers are successful WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS • 4+ years of experience in a client-facing role in Enterprise relationship management, partnering with large, global, and complex organizations, working with a technical product • Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions • Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders • Proven track record of achieving targets and goals, preferably in a sales setting • Has handled difficult customers or situations and can demonstrate resolutions • The motivation and flexibility to work well in a high-growth environment where things change quickly   PREFERRED QUALIFICATIONS • History of success as a consultant, pre-sales, technical account management, or equivalent • Strong business sense and understanding of underlying drivers and strategy of our user's businesses • Track record of managing large, complex projects and programs • Prior experience in a Payments or FinTech environment

Adyen

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.  For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. Why You Should Join the Workplace Team at Adyen At Adyen, our Workplace team plays a vital role in ensuring a seamless, efficient, and welcoming environment for every employee. From creating an inviting first impression as soon as you enter our offices, to designing, building, and maintaining inclusive, comfortable, and collaborative workspaces across the globe, we are dedicated to supporting the best possible work experience for all Adyen team members. We aim to create an environment where everyone can perform at their best. We are looking for an organized, proactive, and detail-oriented Workplace Coordinator to join the Workplace Team Lead in overseeing daily operations at our Chicago office. In this role, you’ll be an integral part of the team, working to support Adyen’s mission and vision. We value partnership, clear communication, and a customer-focused mindset, as you will serve as an internal ambassador for the Adyen brand, ensuring that our offices meet the highest standards for employees, guests, and clients. What You’ll Do: * Vendor Management: Support the CHI Workplace team in maintaining high standards across custodial, maintenance, and other onsite service partners. Assist in tracking vendor performance, gathering COIs and compliance documentation, and helping ensure service delivery aligns with expectations. * Facilities Support: Monitor and track facilities tickets to support timely resolution of onsite issues. Assist with daily operations by coordinating with internal teams and service vendors to help maintain a safe and functional workplace. * Process Improvement: Assist in identifying areas where office operations can be improved. Collaborate with the team to streamline workflows and support implementation of updated processes. * Expense Tracking & Financial Support: Help track office-related expenses and manage invoice submissions. Work closely with the CHI Workplace team and Finance to support timely processing and alignment with approved financial guidelines. * Project Support: Provide logistical and administrative support for large-scale office projects. Assist with planning, coordination, and execution to help ensure project success. * Sustainability Initiatives: Work with the Impact Team to support sustainability efforts in the office, including gathering information and coordinating implementation of environmentally friendly practices. * Event Support: Assist with the planning and execution of internal events, including logistical coordination and vendor communication, to ensure seamless experiences and strong employee engagement. * Safety & Security Support: Collaborate with the Head of Physical Safety and Security to support emergency preparedness activities. Help coordinate training sessions, emergency drills, and rollout of safety protocols across the office. Who You Are: * Approachable and Personable: You are someone who thrives on building relationships, whether welcoming visitors to the office, addressing employee inquiries, or giving constructive feedback on office-related matters. * Highly Organized: You excel in fast-paced environments, balancing multiple tasks at once, and ensuring everything is running smoothly. Your attention to detail is key to making sure nothing slips through the cracks. * Proactive Problem Solver: You take initiative, thinking ahead and making decisions when necessary, while maintaining a positive, solution-oriented attitude. * Collaborative Team Player: You believe in the power of teamwork and putting collective goals ahead of individual ego. You communicate effectively and enjoy working within a diverse, global team. * Flexible & Adaptable: With a global mindset, you’re comfortable working across cultures, time zones, and changing circumstances. You embrace challenges with a can-do attitude. * Hands-On and Detail-Oriented: Whether you're organizing an office event or troubleshooting an operational issue, you are hands-on and take pride in ensuring everything is executed to the highest standard. Additional Requirements: * A minimum of 4 years experience in a similar role, with a background in office management and workplace operations. * Vendor management experience working with a variety of infrastructure service providers. * Proven ability to manage projects and work collaboratively across teams, ensuring alignment and seamless execution. * On-site presence: This is an office-based role, requiring a daily presence in our Chicago location - 5 days per week. The annual base salary range for this role is $72,000 - $90,000; to learn more about our compensation philosophy, please click here. Our Diversity, Equity and Inclusion commitments  Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.  Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application! What’s next? Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility. Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. All your information will be kept confidential according to EEO guidelines. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. This role is based out of our Chicago office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.