Risk Strategist, Industry Expansion Strategy

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe users, ensuring they realize the maximum value of their investment. This partnership drives user success, increases retention and expansion, and supports mutually beneficial renewal outcomes. Few roles provide such a direct impact on the growth of the company. WHAT YOU’LL DO The Customer Success Manager for Radar is a specialized scaled coverage role serving the Global CSM Team. You will work across account executives, technical account managers, ProServ, and AEPs to drive Radar adoption and deliver measurable improvements in fraud rates, dispute rates, and overall payments health. You will be the domain expert and operational backbone for Stripe’s fraud and disputes product suite (examples: Radar Standard, Radar for Fraud Teams (RFFT), Disputes, Adaptive 3DS, Smart Refunds, Radar for Multiprocessor, and Radar for Platforms, working across partners in Product, ProServ, Support, and Data Science. The ideal candidate combines deep fraud and payments risk domain expertise with strong cross-functional instincts. RESPONSIBILITIES * Monitor and Mitigate Risk: Identify churn signals, integration gaps, and potential Card Brand Monitoring Program (CBMP) risks to proactively initiate optimization conversations. * Drive Value and Adoption: Educate users on fraud and disputes products, drive adoption of high-value features, and identify upsell opportunities * Cross-Functional Partnership: Collaborate with cross functional teams to support trials, conversions, and joint enablement. * Voice of the Customer: Act as the internal advocate by routing product feedback, representing user needs in roadmap discussions, and flagging systemic integration issues. * Operational Leadership: Own reporting and performance metrics, lead internal training, and participate in key customer business reviews (QBRs/EBCs) WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 5+ years of enterprise relationship management or consulting, with 2+ years embedded in payments fraud, risk management, or disputes at a payments company, bank, or fintech * Domain Expertise: Proven experience with fraud prevention, chargeback management, and risk operations, including familiarity with fraud patterns, friendly fraud, first-party misuse, and dispute representment * Product Fluency: Hands-on experience with machine learning-based fraud tools, rule-based fraud engines, or dispute management platforms; familiarity with Stripe Radar is a strong plus * Executive Presence: Experience presenting fraud and risk performance data to and influencing senior stakeholders across risk, finance, and operations functions * Operational Rigor: Ability to manage a complex book of business, balancing multiple merchant fraud investigations, dispute escalations, and performance reviews simultaneously * Ability to navigate data and people to find answers, including interpreting fraud dashboards, dispute analytics, and authorization rate metrics PREFERRED QUALIFICATIONS *  Deep fraud and payments risk domain expertise with strong cross-functional instincts.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Onboarding and Compliance Risk Strategy team serves as a key risk management function that partners with product, engineering, and cross-functional teams to bring products to market safely and responsibly. We're seeking a strategic-minded and collaborative risk professional to build and scale the risk management and compliance foundations for our Financial Account products, our new and existing credit products, and the global payment networks that power them. WHAT YOU'LL DO Stripe is building new products that expand the scope of problems we tackle beyond payments and into the rest of the financial stack. Right now this includes Capital, Financial Accounts, and Issuing—and there's more on the way. Stripe is a technology company that operates within the financial services industry, and you'll need to be comfortable straddling both of those worlds every day. You'll thrive working at the intersection of an emerging sector and a traditional industry, seeking creative solutions to traditional problems, and enabling the business responsibly while moving with urgency and focus. We're currently hiring for two roles, one with a focus on lending products and another with the focus on global payment networks. If you have experience with either and meet the below qualifications, please apply. RESPONSIBILITIES * Partner with Product, Engineering, and 2LOD teams to design and implement data-driven, risk-based KYC/KYB frameworks and compliance controls for our Financial Account, Capital, and Issuing products. * Design and document compliant, scalable funds flow models for global payment networks (e.g., SEPA, FPS, ACH, RTP), translating complex network rules into technical requirements for engineering teams. * Develop and maintain technical compliance documentation, translating complex regulatory requirements (e.g., U.S. lending laws, payment network rules) into actionable guidance for product and engineering teams. * Manage relationships and drive alignment across a wide range of cross-functional stakeholders, including Legal, Customer Support, Partnerships, and 2LOD Compliance, ensuring all voices are heard and decisions are made effectively. * Engage directly with external financial partners, presenting Stripe compliance controls and strategy to build trust and confidence. * Extend your expertise to new regions and payment schemes, learning new regulatory and technical landscapes to enable international expansion. * Utilize data to inform risk strategy, compliance solutions, and decision-making by sourcing and analyzing product and user data to measure control effectiveness. WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 5 years of professional experience in compliance, product risk, technical compliance, audit, or similar risk roles at a FinTech, payment provider, or bank. * Proven experience designing and implementing risk-based KYC and KYB programs for business or merchant onboarding. * Proven experience working at a technical level with product managers and engineers, with an ability to design solutions and write technical requirements documentation. * Demonstrated success in managing complex projects with numerous cross-functional stakeholders, driving consensus, and managing expectations. * Excellent communication and presentation skills, with experience engaging directly with external partners and instilling confidence. * Experience sourcing and using data to analyze problems, inform strategic decisions, and measure control effectiveness. * Ability to tackle ambiguous situations and operate efficiently and independently in a fast-paced, high-volume, and technology-driven environment. * Respect for and interest in financial rules and regulations, as well as an eagerness to innovate and drive the financial technology industry forward. PREFERRED QUALIFICATIONS * Deep experience with US financial regulations, particularly those impacting lending, consumer compliance (e.g., TILA, ECOA, UDAP/UDAAP, Fair Lending), and financial crimes (e.g., CIP/CDD) OR a strong technical and operational understanding of payment network funds flows for major schemes such as SEPA, FPS (UK), ACH (US), and RTP (US). * Proficiency with SQL for sourcing and analyzing data. * Proficiency using AI tools to automate document writing, assist in research and analysis, and support recommendations. * Familiarity with digital assets, cryptocurrency, and stablecoin-based payment and settlement flows. * Experience applying regional compliance expertise to new markets.

Stripe

WHO WE ARE ABOUT STRIPE Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. ABOUT THE TEAM The Financial Crimes Risk Strategy team owns our first-line AML and sanctions programs globally. We own the end-to-end lifecycle of financial crime controls. We set the global standards that govern how risk is managed across our programs, design and drive the development of controls, infrastructure, and tooling with Engineering, Product, and Data Science, and maintain their effectiveness as our products and the regulatory landscape evolve. We build fast, with data, and with AI integrated into how financial crime risk is detected, managed, and monitored across everything Stripe builds. WHAT YOU'LL DO As a Risk Strategist on the Financial Crimes Risk Strategy team, you'll own our global screening programs — spanning sanctions, PEP, and negative news — setting the standards that govern how screening risk is managed, designing and driving the controls that operationalize those standards, and ensuring they remain effective as our products and the regulatory landscape evolve. Being effective in this role means going deep on both the domain and the data — we don't separate the two. You'll partner closely with Product, Engineering, Data Science, Compliance, Legal, other Risk Strategy functions, and Operations to ensure screening considerations are embedded in every product and market decision. Beyond protecting against risk, you'll drive innovation in how Stripe approaches screening — staying ahead of regulatory change and pushing the boundaries of what effective, scalable financial crime risk management looks like at a global payments company. RESPONSIBILITIES * Lead our global sanctions and AML screening strategy — setting the standards that drive screening control design and infrastructure development, and translating requirements across OFAC, EU, UN, OFSI, and other applicable regimes, PEP screening, and negative news screening into actionable first-line programs and controls * Own the design and ongoing improvement of financial crime controls — including sanctions screening, PEP screening, negative news screening, and digital asset-related safeguards — while continuously improving detection coverage and control performance as our products and the threat landscape evolve * Embed screening risk requirements into product and infrastructure roadmaps — ensuring financial crime considerations drive product launches, market expansions, and platform decisions across Product, Engineering, Data Science, Compliance, Legal, and Operations * Drive screening infrastructure and tooling forward by owning requirements, leading execution, and maintaining effectiveness metrics for screening systems and controls — building with observability by design and ensuring key performance indicators, key risk indicators, and monitoring thresholds are defined from inception * Continuously assess and improve screening controls and systems — identifying gaps, recommending enhancements that strengthen detection effectiveness and anticipate regulatory or ecosystem changes, and leading delivery of those enhancements end-to-end * Champion a technology-forward approach to financial crime risk management — leveraging AI tools, self-serve data analytics, and model governance best practices to improve how risk is detected, monitored, and managed at Stripe * Stay informed on industry practices and regulatory developments and represent our sanctions and AML programs to regulators, bank and network partners, and external auditors WHO YOU ARE We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. MINIMUM REQUIREMENTS * 7+ years of professional experience in financial services, payments, or fintech, with at least 5 years in a related role (risk, compliance, or product enablement) * Deep subject matter expertise in global sanctions compliance, including hands-on experience with OFAC, EU sanctions regimes, UN Security Council designations, OFSI, and other major global frameworks * Demonstrated strong understanding of screening program design and control execution * Strong AML screening expertise — proven ability to design, implement, and operationalize PEP screening and negative news screening programs in complex, multi-jurisdiction environments * Proven ability to design, implement, and operationalize financial crime standards and controls in complex, global organizations * Familiarity with model governance concepts — including model documentation, performance monitoring, and validation — and experience leading or contributing to model governance activities PREFERRED QUALIFICATIONS * Experience leading transformative AML, Sanctions, or Transaction Monitoring initiatives, including global screening program design or transformations (e.g., vendor selection, watchlist management, false positive tuning) * Proficiency with SQL and ability to independently mine and analyze data to develop risk insights and inform strategy * Experience with crypto or digital asset products and their associated financial crime risk and regulatory considerations * Advanced degree or professional certifications (e.g., CAMS, CGSS, CFCS)