CX Specialist (Dubai)

CX Specialist (German & English) | Saturday–Wednesday | 18-Month Fixed-Term Contract

Too Good To Go

🌏 Mission: At Too Good To Go, we have an ambitious mission: to inspire and empower everyone to fight food waste together. More than 1/3 of all food produced in the world is wasted, which has a huge impact on our planet - 10% of greenhouse gas emissions, to be exact.  🌱Product: Too Good To Go operates the world's largest marketplace for surplus food, where we connect food businesses with consumers who can buy and enjoy it at 50 %+ off retail value. Alongside our app, we create educational tools, operate an end-to-end surplus food management solution, and influence legislation to help reduce food waste. 📈 Scale: We’re growing fast: Our community of 133 million registered users and 261,000+ active partners across 20 countries, have together already saved 517+ million meals from going to waste - avoiding over 1.4M tonnes of CO2e from entering the Earth’s atmosphere!  ⭐️ Impact: We are a certified B Corp social impact company. Too Good To Go was named in Fast Company's list of the World's Most Innovative Companies and World Changing Ideas. We are also honoured to be included in TIME’s 100 Most Influential Companies. Most recently, we won Apple’s coveted Cultural Impact Winner.  We’re looking for an exceptional bilingual Customer Experience Specialist (German & English) to join our Global superstar team at Too Good To Go. Please note that this role is 100% remote within Portugal, with a fixed working schedule of Saturday through Wednesday, and is offered as an 18-month fixed-term contract. Your mission: Reporting directly to the Customer Experience Team Lead, you will be the face for our users and partners and turn them into ambassadors by providing efficient and friendly customer care. You’ll inspire and empower them to take action against food waste and to become part of the movement. The role will include responsibilities such as:  * Being the main point of contact for our users and partners ensuring they receive outstanding customer service by answering inquiries through email, chat and phone * Answering all questions through some of our Social Media tools (Facebook, App Store, Play Store and Google Reviews) * Handle priority situations with high care, as well as contact users and stores proactively when necessary * Help build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle, using Too Good To Go * Being a brand ambassador in all your communications with our customers as you encourage, inspire, and empower our customers towards more sustainable behaviour * Understand and communicate our customers' needs and motivations to our internal teams locally and globally * Communicate in German and English, and when necessary utilise translation tools for additional languages. We are looking for: * Experience in Customer Service or Account Management * Full written and verbal proficiency in German and English to communicate with users and partners. * A first-class and inspiring communicator, who is able to draw on those skills to set the bar high. * Experience working with CRMs like Zendesk, Salesforce, Hubspot or SAP.  * A team player who loves helping others, building positive relationships and resolving conflicts with our users and partners. * Detail-oriented individuals who are able to stay focused through repetitive tasks. * Previous experience working in a marketplace, a big platform, or the Food Industry is a bonus. Our values * We win together: Food waste is a big beast to fight. We believe in a #oneteam. * We raise the bar: We always push for more. We work smart, smash barriers and elevate one another. * We keep it simple: Our ambitions are bold but our solutions are simple. * We build a legacy: We’re proud of the change we’re driving.  * We care: We always look out for each other. Caring is also about the way we do business. We do the right thing. What we have to offer  * A rare opportunity to work in a social impact company (and certified B Corporation!) where you can see real and tangible impact in your role. * Working alongside an international community of users, partners and 1,350+ colleagues across 20 countries that are on the same important mission. * Personal and professional development opportunities in a fast-paced scale-up environment. * An inclusive company culture where you can bring your authentic self to work * A strong, values-driven team culture where we celebrate successes and socialise with colleagues that care. Benefits * Flexible Work & Time Off * Enjoy the flexibility of fully remote work from anywhere in Portugal * Extra parental leave and days off beyond local legislation and the option to take an extra week of unpaid leave * Health insurance and pension plans (subject to country of employment). * Additional days off for significant life events * Connection & Community * Regular social events like summer and winter parties * Get to know our community with a monthly free Surprise Bag * Paid volunteer time through our Shareback volunteering programme * Women in the Workplace, P.R.I.D.E., People of Colour and Functionally Diverse Employee Resource Groups  What to expect from our hiring process: * Step 1: 30-minute video interview with a member of the Talent Acquisition team. We’ll share more about the role and opportunities ahead, while also getting to know you and making sure it feels like the right fit on both sides. * Step 2: 90-minute final panel interview and interactive test. You will meet with our Customer Support Leadership team. During this call, you’ll be asked to complete a live customer support simulation where you'll share your screen to reply to real-world customer queries in real time. We’ll wrap up the session with a Q&A to discuss your support experience and answer any questions you have for us. How to apply * We take recruitment very seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go. * Submit your CV and Cover letter in English. * Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging. #LI-LO1 #LI-Remote A Movement for Everyone We want to inspire and empower everyone to fight food waste together. With that mission, it’s only natural that we want to build a diverse and inclusive team of highly capable individuals who are passionate about doing things in a better way. We strongly believe we all excel and are more creative when we’re allowed to be ourselves, and we’re committed to a culture where all of us belong. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know.

Product Manager - CX Specialist

AB InBev

About us AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa. About AB InBev Growth Group Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world. In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft. We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.   About the role:  We are seeking a passionate and detail-oriented Customer Experience Specialist for Data Products to join our dynamic team. In this role, you will be responsible for enhancing the user experience of our AI-driven data products within the BEES apps ecosystem. You will work closely with cross-functional teams, including data scientists, product managers, and customer support, to ensure our AI models meet and exceed user expectations. What you'll do:  * User Experience Enhancement: Analyze user feedback and data to identify pain points and areas for improvement in the interaction with our AI models. * Customer Support Collaboration: Work alongside customer support teams to address user issues related to data products, providing insights and solutions to improve user satisfaction. * Feedback Loop Management: Establish and maintain a feedback loop with users to gather insights and continuously refine AI model performance. * Training & Documentation: Develop and deliver training materials and documentation to help users understand and effectively utilize our data products. * Performance Monitoring: Monitor the performance of AI models in real-time, ensuring they meet quality standards and user needs. * Cross-Functional Collaboration: Collaborate with data scientists and product managers to influence the design and functionality of AI models based on user feedback. * Customer Advocacy: Act as the voice of the customer within the organization, advocating for user-centric improvements to our data products. * Stakeholder Alignment & Communication: Act as a key point of contact for stakeholder alignment, both within and outside Global Headquarters, ensuring shared understanding of metrics, results, and priorities. What you'll need: * Good knowledge of Business Intelligence concepts, including metrics, data models, and visualization best practices. * Good knowledge of Customer Experience concepts, including metrics, standard processes, and best practices. * Strong analytical profile, with experience or familiarity with Databricks, data analytics environments, and programming in SQL or Python for analytical autonomy. * Ability to work in close partnership with Product Managers and business stakeholders. * Advanced English to collaborate with global teams. * Excellent verbal and written communication skills, with the ability to translate data into clear business narratives. * Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing user issues. More about you: * Previous experience working closely with Product, Data, Commercial, or CX teams. * Strong business or CX acumen and a data-driven decision-making mindset. * Experience in cross-functional environments. What We Offer: * Performance based bonus* * Attendance Bonus*  * Private pension plan * Meal Allowance * Casual office and dress code * Days off* * Health, dental, and life insurance * Medicines discounts * WellHub partnership * Childcare subsidies * Discounts on Ambev products* * Clube Ben partnership * Scholarship* * School materials assurance * Language and training platforms * Transport allowance *Rules applied Equal Opportunity & Affirmative Action: AB InBev Growth Group is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon of race, color, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other applicable legally protected characteristics. The following fields are optional, but anticipate the information for your registration*. Remember: your data will never be used as elimination criteria in selection processes. With them, AB InBev Growth Group is able to analyze diversity and reduce biases in selection processes. We want to contribute to changing this reality by being an inclusive company.  For more information: www.abinbev.com

Customer Experience Specialist

Twitch

ABOUT US Twitch is the world’s biggest live streaming service, with global communities built around gaming, entertainment, music, sports, cooking, and more. It is where thousands of communities come together for whatever, every day. We’re about community, inside and out. You’ll find coworkers who are eager to team up, collaborate, and smash (or elegantly solve) problems together. We’re on a quest to empower live communities, so if this sounds good to you, see what we’re up to on LinkedIn and X,  and discover the projects we’re solving on our Blog. Be sure to explore our Interviewing Guide to learn how to ace our interview process. ABOUT THE ROLE The role of CX Specialist at Twitch is multifaceted and crucial to the organization's customer experience strategy, as you will serve as the foundation and connective tissue between the organization and the community, bridging the gap between Twitch and its users.  With Amazon's customer obsession philosophy we are bolstering our Community Support team to provide excellent service to all of our community members, whether they be creators, customers, developers, or viewers. In this role you will be focusing on addressing a wide range of complex and high-touch user issues by leveraging your expertise in order to enhance the overall customer experience, contribute to strategic initiatives, and ensure that the voice of the user is consistently represented with product and engineering teams. Alongside other Specialists around the world, you will be an essential element of Community Trust's efforts to foster a thriving, creative Twitch. As a CX Specialist, you will review and resolve support requests using a variety of software tools to navigate user accounts, research and review policies, and communicate solutions to our community in a fun environment. Twitch has a positive, diverse, and supportive culture — Our global team is constantly iterating, solving problems, and working together to empower people around the world to better the Twitch community and connect in meaningful ways. You can work in San Francisco, CA, Irvine, CA, Seattle, WA or New York, NY. YOU WILL: * Maintain a positive, customer-focused attitude * Effectively resolve customer inquiries * Meet service level agreements set by Twitch Community Experience leadership * Track issues escalated for resolution to ensure customers receive an appropriate response * Immerse yourself into the culture of Twitch, the video game industry, and our expanding repertoire of content * Identify customer needs and communicate them with the relevant teams * Work with product teams to monitor performance of products and corresponding support metrics * Leverage AI tooling and programs such as Data analysis tools to build efficiencies and streamline workflows * Uphold company values and aim to always improve the platform and community experience * Be an important contributor to the Community Experience operations and will report to CX leadership YOU HAVE: * 1-2 years of relevant experience in customer support, technical support, or content moderation for a web-based application * Excellent written and verbal communication skills  * Critical thinking skills to determine customer needs and provide solutions * Proficiency with Salesforce or comparable CRM, JIRA, G Suite, GitHub, Slack, and broadcasting software * Ability to evaluate information, draw conclusions, and multitask * Organized, detail-oriented, and adaptable in fast-paced environments * Familiarity with data analysis tools, or AI-assisted workflows used to identify trends, investigate risk, and improve operational efficiency BONUS POINTS * Experience as a broadcaster or native member of the Twitch community * Previous employment at a games industry or live streaming platform company PERKS * Medical, Dental, Vision & Disability Insurance * 401(k) * Maternity & Parental Leave * Flexible PTO * Amazon Employee Discount Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.  Pursuant to the Los Angeles Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.  Job ID: TW9217 The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits. US, WA, Seattle - Annually $80,400—$104,900 USD US, CA, San Francisco - Annually $70,800—$115,400 USD US, NY, New York - Annually $66,300—$115,400 USD US, CA, Irvine - Annually $70,800—$104,900 USD Twitch is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Twitch values your privacy. Please consult our Candidate Privacy Notice, for information about how we collect, use, and disclose personal information of our candidates.