Tier 3 Customer Experience Technical Support Specialist

Customer Support - Billing

Notion

WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE: As a Billing Support Specialist at Notion, you will support our customers by addressing escalations related to billing and payments, conducting due diligence on inquiries, and triaging complex issues to our engineering and accounting partners. You'll collaborate across teams to deliver top-tier support, enhance operational workflows, and contribute to the product feedback loop. This role offers the opportunity to sharpen both your analytical and communication skills while interacting with a growing client base, including several Fortune 500 companies. As Notion scales, your contributions will be key in optimizing processes and delivering a seamless customer experience. WHAT YOU'LL ACHIEVE: * Provide timely, accurate billing and payment support through channels such as email, Zoom, and Slack. * Troubleshoot and resolve payment discrepancies, processing errors, and technical issues by diagnosing root causes and implementing solutions. * Collaborate with finance, regional support teams, user operations and enablement teams to gather feedback and improve the payment processing experience. * Proactively identify areas for improvement in payment workflows and work with internal teams to enhance systems. * Maintain and report on KPIs and provide ad hoc reporting as necessary. * Develop and update knowledge base documentation to streamline future support requests. * Share insights and best practices with the team to improve overall efficiency and ensure ongoing training on payment-related issues. SKILLS YOU'LL NEED TO BRING: * 2+ years experience in SaaS billing support * Excellent written and verbal communication skills with the ability to distill complex technical topics to non-technical audiences. * Strong organizational skills with the ability to manage multiple priorities in a dynamic environment. * Proficient in diagnosing and solving complex issues with attention to detail and a proactive mindset. * Ability to work independently and collaboratively while adapting to evolving priorities. NICE TO HAVES: * Good knowledge using tools like Stripe and Zendesk. * Experience working in a fast-paced start-up environment If you are a detail-oriented individual with a passion for providing exceptional customer service and resolving complex billing issues, we would love to hear from you. Join our team as a Tier 3 Billing Specialist and contribute to our commitment to accurate and efficient billing processes while ensuring customer satisfaction. By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy. #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Product Support Specialist [REMOTE within FL]

Unknown Employer

Iteris is seeking a dedicated and customer-focused Product Support Specialist to deliver exceptional field service for Iteris solutions, including advanced detection and ITS (Intelligent Transportation Systems) equipment. This position offers an exciting opportunity to work hands-on with cutting-edge technology, providing vital training, troubleshooting, and programming support. The ideal candidate is a proactive problem-solver committed to excellence in customer service and technical expertise.   What you will be doing:   * Deliver top-tier support and post-sale services to exceed client expectations * Provide comprehensive on-site, and phone-based troubleshooting, system turn-on, and support of Iteris detection and signal-related ITS devices * Execute installation, maintenance, and repair services for Iteris equipment under maintenance/service contracts, emphasizing responsiveness and accountability * Uphold high safety standards while working in and around roadways, including proficiency in the use of bucket trucks * Foster strong client relationships by delivering professional, timely, and effective technical solutions * Regularly travel (up to 50% overnight) to ensure optimal on-site project support   What you need to be successful in this role:   * High School Diploma required * IMSA Level I Certification (or the ability to obtain) required * IMSA Work Zone Safety certification highly preferred * Minimum of 3 years of field-based technical support experience with traffic signal – ITS equipment (e.g., cabinets, controllers, detection systems) * Proven track record working with ITS equipment, whether for a manufacturer or in a municipal/contractor role * Demonstrated ability to provide exceptional service, professionalism, and effective communication in high-stakes environments * Self-motivated, team-oriented professional with strong organizational skills and a commitment to continuous improvement * Proficiency with Microsoft Office Suite (Outlook, Word, Excel) is essential * Must hold an acceptable driving record and be able to travel extensively   Iteris anticipates paying a base salary between $73,300 and $81,700 for this role. Actual pay offered may be below or above these amounts, depending on the individual’s job-related knowledge, skills, and experience.   #LI-REMOTE #productsupportspecialist

Support Specialist (L1 Service Desk)

Lingaro Group

 IT Junior Support Specialist (L1 Service Desk / Helpdesk) Location: Bellandur, Bengaluru, Karnataka (On-site)   Growth through diversity, equity, and inclusion. As an ethical business, we do what is right — including ensuring equal opportunities and fostering a safe, respectful workplace for each of us. We believe diversity fuels both personal and business growth. We're committed to building an inclusive community where all our people thrive regardless of their backgrounds, identities, or other personal characteristics.   Job Summary: We are looking for a proactive IT Junior Support Specialist (L1) to deliver first-line technical support and support day-to-day IT operations. This role combines service desk support, IT asset management, and on-site operations, with a strong focus on ticket handling (JIRA), device lifecycle management, and user support.   Tasks: Act as first point of contact for IT support requests Log, manage, and resolve tickets using JIRA Troubleshoot hardware, software, and basic network issues Support deployment, setup, and configuration of IT equipment Manage asset inventory, tracking, recovery, and disposal Handle IT onboarding and offboarding Coordinate with vendors for procurement, repairs, and warranty claims Work with HR and Finance on onboarding and asset processes Maintain IT documentation and follow ITSM processes Support automation and AI-driven improvements What We’re Looking for: Must Have: Bachelor’s degree in Computer Science, IT, or related field 2–3 years of experience in IT Service Desk / L1 Support Experience with ticketing tools (JIRA preferred) Basic understanding of ITSM / ITIL practices (nice to have) Familiarity with IT asset lifecycle management   Tools & Technologies: Microsoft Office 365 JIRA Service Management (IT Helpdesk / Ticketing System)   Skills & Competencies: Strong troubleshooting and problem-solving skills Good communication skills – English proficiency is required (verbal and written) Customer-focused with a service-oriented mindset Ability to manage multiple tickets and priorities Detail-oriented and organized Able to work independently and as part of a team   Key Performance Metrics (KPIs): Adherence to SLA response times (based on ticket priority) Adherence to SLA resolution timelines Timely escalation of unresolved issues within defined timelines Accurate ticket logging, categorization, and updates in JIRA Effective first-line troubleshooting and resolution Compliance with ticket lifecycle (New, In Progress, On Hold, Resolved) Ability to prioritize incidents based on impact and urgency   Physical & Work Requirements Ability to handle and move IT equipment when needed Willing to work on-site in Bengaluru Comfortable working in a fast-paced environment   Nice to Have Relevant IT certifications Exposure to automation or scripting Interest in AI-driven IT support   Missing one or two of these qualifications? We still want to hear from you! If you bring a positive mindset, we'll provide an environment where you feel valued and empowered to learn and grow.   We offer: Stable employment. On the market since 2008, 1500+ talents currently on board in 7 global sites. “Office as an option” model. You can choose to work remotely or in the office, depending on your location.   Flexibility regarding working hours and your preferred form of contract.   Comprehensive online onboarding program with a “Buddy” from day 1.    Cooperation with top-tier engineers and experts.   Unlimited access to the Udemy learning platform from day 1. Certificate training programs. Lingarians earn 500+ technology certificates yearly.  Upskilling support. Capability development programs, Competency Centers, knowledge sharing sessions, community webinars, 110+ training opportunities yearly. Internal Gallup Certified Strengths Coach to support your growth. Grow as we grow as a company. 76% of our managers are internal promotions.   A diverse, inclusive, and values-driven community.    Autonomy to choose the way you work. We trust your ideas.   Create our community together. Refer your friends to receive bonuses.   Activities to support your well-being and health. Plenty of opportunities to donate to charities and support the environment.   Modern office equipment. Purchased for you or available to borrow, depending on your location.