Customer Support - Billing

Senior LMS Administrator

Zscaler

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Senior LMS Administrator to join our team. This is a Hybrid role, reporting to the Manager in the Training Operations department. In this role, you will serve as the engine behind our learning management ecosystems by directly managing, optimizing, and driving complex integrations for both Skilljar and Cornerstone.  You will act as a technical anchor, leveraging deep Cornerstone implementation experience to build scalable curriculums and streamlined processes that support our rapid business growth. What you’ll do (Role Expectations) * Responsible for the comprehensive administration of the LMS, including managing user access, generating compliance reports, and supporting digital learning initiatives * Oversees the health, security, and configuration of the company's internal servers and technical systems * Manages the customer support queue by diagnosing technical issues, providing timely solutions, and escalating complex tickets as needed * Acts as a primary liaison between technical teams and business stakeholders to ensure project requirements are clearly communicated and executed * Continuously evaluates operational workflows to develop, document, and maintain efficient, scalable processes Who You Are (Success Profile) * You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. * You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. * You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. * You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. * You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) * Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain * 5+ years of experience as an LMS Administrator with a heavy, verified focus on Cornerstone, alongside experience configuring a variety of other LMS platforms (such as Skilljar) * Demonstrated experience with Cornerstone implementation, including building custom events and curriculums from the ground up * Strong problem-solving, multi-tasking, and troubleshooting capabilities with an uncompromising attention to detail * Exceptional written, verbal, and interpersonal communication skills, with a proven ability to align with stakeholders at all organizational levels * An autonomous, self-motivated work style—someone who is driven to provide both immediate tactical fixes and long-term strategic solutions What Will Make You Stand Out (Preferred Qualifications) * Experience leveraging AI-powered analytics or automated workflows within an LMS to optimize course recommendations and streamline user administration tasks * Deep, hands-on Cornerstone Administration certification or advanced implementation expertise * LMS coding experience (HTML/CSS, JavaScript, or API integration work) to customize and elevate the learner user interface #LI-Hybrid #LI-KM8 At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: * Various health plans * Time off plans for vacation and sick time * Parental leave options * Retirement options * Education reimbursement * In-office perks, and more! Learn more about Zscaler's hybrid working model and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Product Support Manager

Notion

WHO WE ARE Notion is the collaborative AI workspace where teams and agents think together. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion. Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work. ABOUT THE ROLE: The Product Support Manager will be responsible for leading a team of Product Support Specialists in Hyderabad. You will collaborate closely with the Hyderabad Site Lead, regional Heads of Support, and User Operations leadership to ensure cohesive product support operations across the global team. This role will surface customer and product usage trends, drive resolution for executive-level product escalations, and continuously improve global support and escalation processes. The successful candidate should bring deep expertise in product support and escalation management, including experience driving process improvements and collaborating cross-functionally with Product, Engineering, and Customer Success teams. They will also have strong experience managing a high-performing team of product support specialists across multiple levels, ensuring timely issue resolution, operational excellence, and a seamless customer experience. WHAT YOU'LL ACHIEVE: * Collaborate closely with the Hyderabad Site Lead, regional Heads of Support, and User Operations leadership to ensure cohesive Product Support operations across the global organization. * This role will support the growth and maturity of product support programs by identifying areas of improvement, partnering with Product and Engineering teams to refine support processes, policies, and tooling, and serving as one of the drivers of product support excellence within Customer Experience (CX). * Manage executive-level product escalations end-to-end, including stakeholder communication, customer updates, and coordination with global product and engineering teams to drive timely and effective resolution. * The successful candidate should have deep product support expertise, strong experience driving process improvements, and a proven ability to collaborate cross-functionally, along with experience managing and developing high-performing teams of product support specialists across multiple levels. * Analyze data regularly and drive continuous improvement. * Maintain and report on KPIs and provide ad hoc reporting as necessary. * Proactively identify areas for improvement and own the implementation of necessary changes to CX support processes. Own, coordinate and ship process improvements in collaboration with the User Ops, and influence on behalf of CX for cross-functionally owned processes and tools. * Participate in the global on-call rotation to cover incidents. SKILLS YOU'LL NEED TO BRING: * 8+ years of work experience in Product support team of a software company. * 3+ years of work experience in leading and managing a Product support team. * You have deep understanding of the nuance of managing product support and executive escalations, and can apply that to improve the customer experience. * You are extremely user-focused, with a passion for solving problems that increase the user quality of life for customers. * You are deeply passionate about developing others, finding energy and purpose in mentoring team members to reach their full potential, and taking pride in seeing them thrive under your leadership. * Strong technical support foundations, including log reading and basic debugging, core API concepts, webhook fundamentals, and SSO basics (OAuth and SAML). * Proficiency in incorporating AI into day-to-day work (e.g., drafting and refining customer responses, summarizing context, analyzing trends, and accelerating troubleshooting) while applying strong judgment, privacy, and quality standards. * Proven ability to triage, troubleshoot, and handle support tickets end-to-end, including prioritization/severity judgment, clear written communication, and timely stakeholder updates. * You have strong data reporting and data analytics skills. * Strong organizational skills with the ability to manage multiple priorities in a dynamic environment. * Experience handling business intelligence tools and systems such as Salesforce, Zendesk, Hex, Looker. * Experience building robust and scalable processes spanning across go-to-market and technical teams. * Ability to deep dive and own projects individually while also delegating and empowering team members to deliver. * You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results. NICE TO HAVES: * Experience working in a fast-paced start-up environment * You are familiar with and/or a user of Notion By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy. #LI-Onsite A NOTE ON AI You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on. EQUAL OPPORTUNITY & ACCOMMODATIONS We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.

Manager, Software Engineering

Newrelic

We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity At New Relic, we build software that improves the lives of people who make software. Our products help customers visualize, explore, and understand their operations, applications, and customer data. We are looking for an experienced Engineering Manager with a passion for technology, people, projects, data, and processes, a leader with depth and breadth of technical experience who can inspire teams and guide them toward success. If you have a strong technical background combined with mentorship skills and a track record of collaborating across teams to ship great software, we would like to hear from you. About the team The APM product organization drives New Relic's customer-facing Application Performance Monitoring (APM) experiences, agents, and next-generation application platform capabilities, including AI Monitoring, Digital Experience Monitoring, and Synthetic testing. This full-stack team owns our Distributed Tracing product, which gives customers visibility into their application workloads including AI agents and is mission-critical to the next generation of APM tools. You will lead a team of engineers, drive thought leadership, ship enterprise-ready products, improve operational excellence, grow engineering talent, and support the exponential data growth of our customers.   What you'll do * Lead and grow a team responsible for the design, development, and maintenance of New Relic's Distributed Tracing platform * Coach and mentor a dedicated group of engineers, helping them develop their personal and professional skills while staying engaged and motivated * Drive technology decision-making, process efficiency, and engineering excellence * Ensure the success of software projects through planning and execution, both within and across teams * Collaborate with cross-functional partners to align product and business goals * Implement processes and methodologies that foster operational excellence * Drive the recruitment, training, and development of strong engineering talent This role requires * Proven experience in software engineering, with 10+ years overall and 3+ years leading engineering teams * Track record of leading and scaling strong technical teams * Experience handling customer incidents, including the ability to dive deep and understand the technical implications and risks of engineering decisions * Hands-on experience with Java or other backend programming languages * Strong analytical and problem-solving skills * Experience delivering products or solutions in cloud environments Bonus points if you have * Experience with observability tooling, distributed tracing, OpenTelemetry, or APM * Experience with high-scale distributed systems, Kafka, or Kubernetes * Experience shipping developer-facing products   Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.  If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com. We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic. New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.  Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy