Team Lead, Market Operations

At Carvana, we sell cars, but we are not

salespeople. We have made it our mission to create a hassle-free way for people to buy

and sell cars. We saw a huge problem with how much of a headache it is to buy a car the traditional way, so we committed ourselves

to put customer satisfaction at the core of our business, we have built a no-pressure, no-haggle online car buying experience that

saves our customers time and money. Customers can search through thousands of vehicles

online, see full 360-degree views of both the interior and exterior of the vehicles

before deciding to go through the purchasing process. Our Customer Advocates will then

either deliver the purchased vehicle to our customer’s driveway using one of our

kick-ass one car haulers, or they will meet our customers at one of our amazing coin-operated Vending Machines.

About the

team and position ​

Carvana’s Market Operation department is known for its

team-oriented, fast-paced environment. We hire bright people who are willing to roll

up their sleeves, step in wherever needed, mentor and develop team members, and assume additional responsibilities as needed while

juggling multiple projects. Don’t forget to bring your personality! We thrive from

each unique perspective. Our strength is in our diversity of opinions.

Job

Description ​

The Team Lead, in our Market Operations group, is responsible

for running the local Carvana hub and everything that comes with it, including (but not

limited to); market launch, operations, logistics, consumer branding, team engagement and effectiveness and, of course, the market’s ongoing success. We are looking

for someone who is a big picture thinker with

the ability to manage the employee and customer experience. A Team Lead not only crushes

daily operations, but they have the savvy to assess business trends and proactively create solutions to potential roadblocks. We need a strong people leader, as a Team

Lead works closely with a team of extremely

talented Customer Advocates and is responsible for providing vision and development opportunities.

• Be a continuous

positive force within the market and create strong morale and spirit throughout the team.

• Help interview, select, onboard and train a team of Customer Advocates and provide the tools,

resources and guidance they need to be successful. Employee development is an essential part of this role.

• Actively develop a team of Customer Advocates by providing feedback, conducting performance

check-ins, and setting goals to improve performance and skill set.

• Recognize

and reinforce individual and team accomplishments by using existing organizational tools and programs as well as by finding

new, creative and effective methods of recognition.

• Generate and monitor regular reports

like a boss and presenting to upper management… also

like a boss.

• Be the go to expert for your team. You’re always ready to jump in alongside an Advocate to

wash cars or jump into our kick-ass single-car hauler and deliver cars to our customers while providing a stellar customer

experience.

• Drive production in a fast-paced customer service environment and keep

every detail of your market operating like a well oiled machine

• Actively

look for ways to improve the overall customer and Advocate team experience.

What you

should have ​

• 5+ years work experience in a customer facing team

environment

• 3+ years of management experience
• Proven history of developing and coaching employees
• Prior experience with strategic planning, process improvement, and guiding teams to exceed goals
• Excellent interpersonal and leadership skills
• Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer

experience

• Willingness to work on weekends
• Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where

roles continually adapt as the company evolves

• Bachelor’s Degree
• Experience with

Salesforce or Tableau

• An analytical mind
• Experience handling logistics

• Full-Time Salary Position
• Medical, Dental, and

Vision benefits

• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your

pets, and much more

• A great wellness program to keep you healthy and happy

both physically and mentally

• Access to opportunities to expand your skillset

and share your knowledge with others across the organization

• A company

culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development

To be able to do your job at Carvana, there

are some basic requirements we want to share with you.

• Must be able to

read, write, speak, and understand English.

• The ability to walk/stand and

sustain physical activity for extended periods of time (8+ hours).

• Requires high

and low levels of movement with the ability to reach with arms, twist, kneel, crouch, climb, balance, and squat.

• Requires the grasping, carrying, lifting, pushing, and pulling of items up to

50lbs.

• Frequent driving requires excellent visual activity and manual

dexterity.

• Requires to work in outdoor weather conditions.
• Must be able to stay in stationary positions for extended periods of time (when driving) up to 3

hours at a time.

• Frequently communicates with customers and must be able to

exchange accurate information

• California, Colorado, Kentucky, Louisiana,

Maryland, Nevada, Oklahoma, Tennessee, Utah, Virginia and Wisconsin employees must apply for a Salesperson license within the

first two weeks of employment (process sponsored by Carvana). Obtaining this license is a condition of employment; failure to

secure it may impact continued employment in this role.

Of course, we’ll make any

reasonable accommodations for those with disabilities to perform the essential functions of

their jobs.

Hiring is contingent on

passing a complete background check. This role is not eligible for visa sponsorship.

Carvana is an equal employment opportunity employer. All

applicants receive consideration for employment without regard to race, color,

religion, gender, sexual orientation, gender identity or expression, marital status,

national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis

protected by applicable law. Carvana also prohibits harassment of applicants or employees based on any of these protected

categories.

Please note this job description is not designed to contain a

comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties,

responsibilities, and activities may change at any time with or without notice.