Sales Support Specialist, Espoo

Hello. We’re Teya. Teya was founded on a simple belief: local businesses deserve better. They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business. Teya exists to change that. We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work. We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand. If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you The role We're looking for an analytical, detail-oriented Sales Support Specialist to join our Madrid team and play a key role in supporting our Partnerships function. Your mission is to make our partner channels more effective across resellers, Independent Sales Consultants (ISCs) and ePOS (electronic point-of-sale) partners, through strong coordination and reliable operational support. You'll keep partner-led initiatives on track, support the preparation of sales materials and internal resources, and make sure key information reaches the right people at the right time. What you'll do * Act as first-line operational support for resellers, ISCs and ePOS partners, resolving onboarding-related queries and escalating where needed. * Support Partnerships Associates across the partner lifecycle, coordinating onboarding activity including merchant setup, application checks and internal hand-offs. * Assist with status updates and follow-ups to move applications forward efficiently, keeping partners and internal stakeholders informed. * Coordinate ePOS partner integrations and merchant referral hand-offs, ensuring smooth collaboration between partners, sales and operations. * Support resellers and ISCs with commission, residual and bounty queries, working with finance and commercial teams to resolve them. * Support terminal delivery and activation queries, helping resolve fulfilment issues that keep merchants from going live. * Manage operational requests such as MID changes and ownership updates with accuracy and attention to detail. * Work across systems and support channels to investigate issues, provide updates and ensure clear communication with stakeholders. * Identify recurring issues, operational gaps and training opportunities, and contribute to continuous improvement by refining processes, documentation and support quality standards. What we're looking for * Previous experience in sales support, operations support, customer support or onboarding (you don't have to have loved selling, but you do need to understand how it works). * Experience supporting partners, resellers or third-party sales channels is a strong advantage. * Strong organisational skills and excellent attention to detail. * Confidence managing multiple tasks and priorities in a fast-moving environment. * A proactive, solution-focused mindset with the ability to solve problems independently. * Strong analytical mindset, comfortable with numbers, simple maths and working with metrics to spot trends and issues. * Comfort working cross-functionally with sales, operations, finance and support teams. * Experience using support or case management tools is a plus. * Experience in payments, fintech or merchant services is an advantage. What success looks like * Resellers, ISCs and ePOS partners receive fast, reliable operational support throughout onboarding and activation. * Internal stakeholders and partners have clear visibility on case status, next steps and ownership. * Process improvements are identified early and translated into better ways of working for partners and the wider team. Teya is proud to be an equal opportunity employer. We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all. If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.

ABOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: * Tide is available for UK, Indian, German and French SMEs * Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly * Over $300 million raised in funding * Over 2,800 Tideans globally * Recognised with Great Place to Work certification three years in a row, and among India’s Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 * We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg ABOUT THE TEAM We’re the UK’s leading provider of smart current accounts for sole traders and small companies. We’re also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love - for too long, these customers have been under-served by the big banks. Funding Options joined the Tide family in early 2023 to lead their Partner Credit Services offering. Through their panel of 100 leading lender partners, Funding Options supports UK SMEs to get the right finance in place so they can trade, plan and grow with confidence. Through their multi award-winning platform, Funding Cloud, they can effectively match customers to the right lender and finance product that best suits their needs in minutes with funding decisions in as little as 20 seconds, giving every customer a 5 Star experience whether successful or not, through our sheer professionalism and outstanding standard of customer service. ABOUT THE ROLE This role will focus on supporting the Asset Finance Specialists in collecting documentation and liaising with borrowers, lenders and suppliers in order to progress payouts to completion, playing an important role in the process of helping customers make their ambitions become a reality. WHAT YOU'LL BE DOING * Managing the final stages of the asset finance transaction, ensuring documents are accurate and provided in a timely manner * Updating and liaise with clients and Asset Finance Specialists to complete on transactions * Progressing payouts efficiently and with attention to detail * Building your knowledge of lenders and their processes * Chasing documents from clients and suppliers * Managing inbound communications from our customers and suppliers * Maintaining accurate, up-to-date information on any prospects that you speak with (in Salesforce) WHAT WE ARE LOOKING FOR  * An obsession for delivering the highest level of customer service, along with superior communications skills * A results-oriented work ethic with impeccable attention to detail, determination and drive * Ability and desire to work in a fast-paced environment and effectively engage with clients and our Asset Finance Specialists to progress completions quickly and accurately * Work well independently as well as collaboratively with the wider business * Ability to troubleshoot issues quickly and effectively * Experience working on the telephones - sales or call centre based environments * Works effectively in virtual teams with colleagues, customers, suppliers and others   WHAT YOU'LL GET IN RETURN * Salary: €16,400.00 - €18,450.00 * 25 days paid annual leave  * 3 paid days off for volunteering or L&D activities * Extended maternity and paternity leave covered by the company * Personal L&D budget in the amount of 1000 BGN per year * Additional health & dental insurance * Mental wellbeing platform  * Fully covered Multisports card * Food vouchers * Snacks, light food, drinks in the office * WFH equipment allowance * Flexible working from home * Sabbatical Leave   TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams.  While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives.  We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.   At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard.   Disclaimer   It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: * Tide does not charge any fees at any stage of the recruitment process. * All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. * Communication from Tide will only come from an official @tide.co email address. * Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process.   Tide leverages AI to enhance our hiring experience. You can read more about how we use AI in our recruitment process in our AI Policy. Your personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.